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TROUBLESHOOTING
Before Calling for Service
Operation of the appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. You can remedy most of the problems by
yourself, consequently save time and money, since you do not need to call LG Electronics service centre.
The following table should assist you by troubleshooting.
Error Messages
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If this appliance does not function properly or does not function at all, check the following
before you call LG Electronics service centre.
Symptoms
dE
DOOR ERROR
dL
DOOR LOCK ERROR
dr
DRAIN FEATURE
1E
INLET ERROR
The door is not closed properly.
• Close the door completely. If the error code is still displayed, call for
service.
The door is opened while the washing machine is operating.
• Press Start/Pause to cancel the door error. Press Start/Pause again to
start the washing programme.
Door is not locked properly.
• Check nothing is caught under the door, including shipping materials or
clothing.
• Close the door completely. If the error code is still displayed, call for
service.
The appliance is paused during a cycle for a few minutes.
• The cycle will be cancelled and any water remaining in the drum will be
drained.
Water supply tap(s) are not completely open.
• Fully open tap.
Water supply hose(s) are kinked, pinched, or crushed.
• Straighten or reinstall the water supply hose(s).
The filter of the supply hose(s) are clogged.
• Check and clean the filter of the supply hose(s).
Water supply pressure to tap or house is too low or too high.
• Contact a plumber to have the water pressure checked or restored to the
operating requirements.
Water supply is connected with leak limiting hose(s).
• Do not use leak limiting hose(s).
TROUBLESHOOTING
Possible Cause & Solution
31
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