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Troubleshooting
Solving General Operation Problems
Unit does not operate – All LEDs are OFF
Dial tone is not received at the telephone
Impossible to make a call
The HiPath AP 1140 is simple to install and operate, but there are
some minor problems that can be experienced when it is connect-
ed to its HiPath environment. The following section will examine
some of these problems and possible solutions.
Problems encountered by the HiPath AP 1140 are listed
in a Syslog message. You can see this message with
the Syslog daemon.
Power is not fed to the unit. Check that:
– The power cord is connected to the AC socket.
– The power connector is fully inserted into the HiPath AP 1140
power socket.
If the Power LED is on and the In Use LED is off, the connection
between the phone and the HiPath AP 1140 is not working prop-
erly. Check that:
– Both ends of the RJ-11 analog line cable are securely connect-
ed.
– The In Use LED lights up when the phone is off hook.
If the following happens:
– Dial tone present.
– Power LED on.
– In Use LED lights up when the phone is off hook.
– LAN LED on.
Network communication is not working. Check that:
– The LAN cable is securely connected to the HiPath AP 1140
and to the network connector.
– You did not connect a crossover network cable.
Maintenance
90
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