Page 1: Troubleshooting Guide
326m Type 7969 Hardware Maintenance Manual and Troubleshooting Guide...
Page 3 326m Type 7969 Hardware Maintenance Manual and Troubleshooting Guide...
Page 4 Before using this information and the product it supports, read Appendix C, “Notices,” on page 149. The most recent version of this document is available at http://www.ibm.com/pc/support/. Second Edition (February 2005) © Copyright International Business Machines Corporation 2002, 2003. All rights reserved.
Page 5: About This Manual
® information, error codes, error messages, and configuration information for the IBM 326m Type 7969 server. Important: This manual is intended for trained servicers who are familiar with IBM Eserver ® products. Before servicing an IBM product, be sure to review “Safety information”...
Page 6 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 8 Major components of the 326m Type 7969 server ... . 31 Removing the cover and bezel ....32 Installing an adapter .
Page 9 Before you call ......105 Using the documentation ..... 105 Getting help and information from the World Wide Web .
Page 10 viii 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 11: Chapter 1. General Information
Chapter 1. General information The IBM 326m Type 7969 server is a 1-U-high rack model server for high-volume network transaction processing. This high-performance, symmetric multiprocessing (SMP) server is ideally suited for networking environments that require superior microprocessor performance, input/output (I/O) flexibility, and high manageability.
Page 12: Related Documentation
Option Installation Guide This document is in PDF on the IBM Eserver Documentation CD. It contains detailed instructions for installing, removing, and connecting optional devices that your server supports.
Page 13: Notices And Statements Used In This Book
Notices and statements used in this book The caution and danger statements that appear in this book are also in the multilingual Safety Information book, which is on the IBM Eserver Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information book.
Page 14 Table 1. Features and specifications Microprocessor: Video controller: Heat output: ™ v AMD Opteron processor v ATI RN50b video controller on Approximate heat output in British v 1 MB Level-2 cache system board thermal units (Btu) per hour for dual v Compatible with SVGA Note: Use the Configuration/Setup multiprocessor configurations:...
Page 15: Server Controls, Leds, And Power
Server controls, LEDs, and power This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls, LEDs, and connectors on the front of the server. CD-eject button Hard disk drive CD drive...
Page 16 System-locator LED: Use this blue LED to visually locate the server if it is in a location with numerous other servers. If your server supports IBM Director, you can use IBM Director to light this LED remotely.
Page 17: Rear View
Rear view The following illustration shows the connectors and LEDs on the rear of the server. Link LEDs Activity LEDs System-error LED Power-on LED Power-cord Gigabit Ethernet 1 connector Serial connector (LAN1) connector Video USB connectors Gigabit Ethernet 2 connector connector (LAN2) Power-cord connector: Connect the power cord to this connector.
Page 18: Server Power Features
If an optional Remote Supervisor Adapter II (system-management adapter) is installed in PCI-X slot 1, the server has additional connectors and LEDs. See the documentation that comes with the adapter for more information about these connectors and LEDs. Server power features When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic except for the service processor (also called the baseboard management controller) is shut down;...
Page 19: Turning Off The Server
Turning off the server When you turn off the server and leave it connected to ac power, the server can respond to requests from the service processor, such as a remote request to turn on the server. While the server remains connected to ac power, one or more fans might continue to run.
Page 20 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 21: Chapter 2. Configuration
RAID capabilities and the devices that are attached to it. – ServeRAID Manager ServeRAID Manager is available as a stand-alone program and as an IBM Director extension. If a ServeRAID adapter is installed in your server or if you...
Page 22: Using The Raid Configuration Programs
Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the server. To find updated information about configuring the controllers, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/support/.
Page 23: Using The Lsi Logic Configuration Utility Program
security, and throughput for the server. These modes apply to the integrated Ethernet controllers and to the controllers on supported Ethernet adapters. Using the LSI Logic Configuration Utility program Use the LSI Logic Configuration Utility program to perform the following tasks: v Perform a low-level format of a SCSI hard disk drive v Set a SCSI device scan order v View or change SCSI IDs for attached devices...
Page 24: Using The Baseboard Management Controller Firmware Update Program
Important: For correct server operation, be sure to update the baseboard management controller firmware before updating the BIOS code. To download the program, go to http://www.ibm.com/support/, and click Downloads and drivers; then, copy the EXE file to a firmware update diskette or copy the ISO file to a firmware update CD.
Page 25: Configuring The Baseboard Management Controller Lan Connection
Configuring the baseboard management controller LAN connection To configure the baseboard management controller local area network (LAN) connection options for the server, use the LAN configuration utility (lancfg.exe). This utility is on the baseboard management controller firmware update diskette. You can start the LAN configuration utility after you update the baseboard management controller firmware.
Page 26 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 27: Chapter 3. Diagnostics
Appendix A, “Getting help and technical assistance,” on page 105 for more information. General checkout The diagnostic programs are on the IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of the server: the system board, Ethernet controller, video controller, RAM, keyboard, mouse (pointing device), serial ports, hard disk drives, and parallel port.
Page 28: Checkout Procedure
If the server is suspended and no error message is displayed, see “Error symptoms” on page 84 and “Undetermined problems” on page 97. For information about power-supply problems, see “Power checkout” on page 28 and Chapter 7, “Symptom-to-FRU index,” on page 77 For safety information, see “Safety information”...
Page 29: Diagnostic Tools Overview
Diagnostic programs The diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of the server. See “Diagnostic programs and error messages” on page 20 for more information.
Page 30: Post Error Messages
POST messages, see “POST error codes” on page 90. Diagnostic programs and error messages The system diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of the server.
Page 31: Text Messages
Downloading the diagnostics program Complete the following steps to download the latest image of the IBM Enhanced Diagnostics and create a startable Enhanced Diagnostics diskette: 1. Go to http://www.ibm.com/support/.
Page 32: Starting The Diagnostic Programs And Viewing The Test Log
An IBM Enhanced Diagnostics CD comes with the server. You can also download the latest version of the diagnostic programs from http://www.ibm.com/support/.
Page 33: Diagnostic Error Message Tables
Note: The system maintains the test-log data while the system is powered on. When you turn off the power to the server, the test log is cleared. 6. When you have completed the diagnostics procedure, remove the diagnostic diskette from the diskette drive before restarting the server. If the hardware checks out OK but the problem persists during normal server operations, a software error might be the cause.
Page 34: Error Leds
BIOS code on your server through one of the following methods: v Downloading the latest BIOS code from this IBM Web site, creating an update diskette, and using an external USB diskette drive to install the BIOS code.
Page 35: Recovering From A Post/Bios Update Failure
If power to the server is interrupted while POST/BIOS code is being updated (flash update), the server might not restart (reboot) correctly or might not display video (no video). If this happens, you will need an IBM 326m System BIOS Crisis Recovery Diskette. You can download a file to create this diskette from http://www.ibm.com/support/.
Page 36: Resetting Passwords
14. Reinstall the cover and remove the Crisis Recovery Diskette from the external USB diskette drive; then, reconnect all external cables and power cords and turn on the peripheral devices. 15. Turn on the server to restart the operating system. Resetting passwords If you forget the user or supervisor password, you can change the position of the clear CMOS jumper (JBAT1) on the system board to bypass the user or supervisor...
Page 37: Updating The Bios Code
BIOS code on your server through one of the following methods: v Downloading the latest BIOS code from this IBM Web site, creating an update diskette, and using an external USB diskette drive to install the BIOS code.
Page 38: Power Checkout
Power checkout Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition. A general procedure for troubleshooting power problems is as follows: 1.
Page 40: System Reliability Guidelines
For a list of supported options for the server, go to http://www.ibm.com/servers/eserver/serverproven/compat/us/. System reliability guidelines To help ensure proper system cooling and system reliability, make sure that: v Each of the drive bays has a drive or a filler panel and electromagnetic compatibility (EMC) shield installed in it.
Page 41: Major Components Of The 326M Type 7969 Server
Major components of the 326m Type 7969 server The blue color on components and labels indicates touch points, where a component can be gripped, a latch moved, and so on. The following illustration shows the locations of major components in a small computer system interface (SCSI) hot-swap hard disk drive model server.
Page 42: Removing The Cover And Bezel
Removing the cover and bezel Important: Before you install optional hardware, make sure that the server is working correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly.
Page 43: Installing An Adapter
Configuration/Setup Utility program and select Startup from the main menu. Then, select Startup Sequence and use the arrow keys to specify the startup order. For more information, see the User’s Guide on the IBM Eserver Documentation CD. v You can install either an optional SCSI adapter or an optional redundant array of independent disks (RAID) adapter in PCI-X slot 1 only.
Page 44 v If you plan to use a RAID adapter to control internal hot-swap hard disk drives, disconnect the SCSI cable from the SCSI backplane signal connector (SCSI1) on the system board and connect it to the RAID adapter. The following illustration shows the cable routing if you are installing the RAID adapter in PCI-X slot 1.
Page 45 The optional IBM Remote Supervisor Adapter II can be installed only in PCI-X slot 1. Use the 20-pin planar cable with USB signals that comes with the Remote Supervisor Adapter II to connect the 20-pin connector on the rear edge of the adapter to the Remote Supervisor Adapter II connector (JMGT1) on the system board.
Page 46 To install an adapter, complete the following steps: 1. Read the safety information that begins on page iii and “Installation guidelines” on page 29. 2. Turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server. 3.
Page 47 5. On the rear panel, squeeze the expansion-slot clip to unlock the clip; then, pull the clip out from the server until it stops and rotate the clip as shown in the following illustration. It remains loosely attached to the server. Adapter retention bracket...
Page 48 8. To gain access to PCI Express slot 2, remove the power-cord module. a. Press down on the retention clip at the front of the power-cord module and slide the module toward the front of the server until the alignment tab is free of the slot on the side of the server.
Page 49: Installing A Hard Disk Drive
13. If you installed a full-length adapter in PCI-X slot 1, secure the adapter by flexing the adapter-retention bracket toward the front of the server and inserting the front corners of the adapter into the recesses in the latch. Adapter-retention bracket 14.
Page 50: Installing A Hot-Swap Hard Disk Drive
v A non-hot-swap hard disk drive does not require a backplane or tray and it does not have indicator LEDs. However, you must attach the blue rails that come with the drive before installing it in the server. v A non-hot-swap hard disk drive has a jumper block on the rear. Install a jumper in the cable-selection position of the jumper block.
Page 51: Installing A Non-Hot-Swap Hard Disk Drive
Installing a non-hot-swap hard disk drive Before you install a non-hot-swap hard disk drive, read the following information: v See the documentation that comes with the drive for any cabling instructions. v Route the cable before you install the drive. Do not block the airflow from the fans.
Page 52: Installing A Memory Module
® ServerProven list at http://www.ibm.com/servers/eserver/serverproven/compat/us/ for a list of memory modules that the server supports. Important:The amount of memory installed must be the same for each microprocessor. For example, if you want to install four 1 GB DIMMs and four...
Page 53 The following illustration shows the memory slots on the system board. DIMM 4 (DDR4) DIMM 3 (DDR3) DIMM 2 (DDR2) DIMM 1 (DDR1) DIMM 8 (DDR8) DIMM 7 (DDR7) DIMM 6 (DDR6) DIMM 5 (DDR5) To install DIMMs, complete the following steps: 1.
Page 54: Installing An Additional Microprocessor
into the connector by applying pressure on both ends of the DIMM simultaneously. The retaining clips snap into the locked position when the DIMM is firmly seated in the connector. If there is a gap between the DIMM and the retaining clips, the DIMM has not been correctly inserted;...
Page 55 BIOS code. The most current level of BIOS code for the server is available at http://www.ibm.com/support/. For additional information, see the User’s Guide on the IBM Eserver Documentation CD. v To use SMP, obtain an SMP-capable operating system. For a list of supported operating systems, go to http://www.ibm.com/servers/eserver/serverproven/compat/us/.
Page 56 5. Install the microprocessor: a. Touch the static-protective package containing the new microprocessor to any unpainted metal surface on the server; then, remove the microprocessor from the package. b. Position the microprocessor over the microprocessor socket as shown in the following illustration.
Page 57 Captive screws Microprocessor 2 Heat sink Heat-sink retention module Microprocessor socket 8. If you have other options to install, install them now. Otherwise, continue with “Completing the installation” on page 53. Chapter 4. Installing options...
Page 58: Replacing The Battery
Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 59 5. Locate the battery (connector BAT1) on the system board. Microprocessor 1 (CPU1) Battery (BAT1) PCI-X / PCI Express slot 1 (PCIE1) PCI Express slot 2 (PCIE2) Remote Supervisor Adapter II (JMGT1) Microprocessor 2 (CPU2) 6. Remove the battery: a. Use one finger to press on the tab that secures the battery to its housing. b.
Page 60: Replacing A Fan Assembly
Set the user (power-on) password. v Reconfigure the server. For for information, see the section about using the Configuration/Setup Utility program in the User’s Guide on the IBM Eserver Documentation CD. Replacing a fan assembly The server comes with five replaceable fans.
Page 61 5. Remove the fan from the server: a. Disconnect the fan cable from the system board. b. Lift the fan out of the server, noting its orientation in the server. Fan 5 Fan 4 Fan 3 Fan 2 Airflow Fan 1 6.
Page 62 Attention: Improper routing of the fan cables can result in crimps or cuts of the fan cabling, which might jeopardize fan performance. When routing cables, make sure that: a. The cable for Fan 2 is routed up, and then through and around the heat sink duct, as shown in the following illustration.
Page 63: Completing The Installation
For detailed information about external options and how to connect them to your server, see the documentation that comes with these options. For the location of external ports and connectors on the server, see the User’s Guide on the IBM Eserver Documentation CD.
Page 64: Updating The Server Configuration
The Configuration/Setup Utility program automatically starts so that you can save the new configuration information. For more information, see the section about configuring the server in the User’s Guide on the IBM Eserver Documentation CD. Some options have device drivers that you need to install. See the documentation that comes with the option for information about installing any required device drivers.
Page 65 If you have just installed a Remote Supervisor Adapter II to manage the server from a remote location, see the documentation that comes with the adapter for information about setting up and configuring the adapter and using the adapter to manage the server remotely.
Page 66 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 67: Chapter 5. I/O Connectors
PCI-X slot 1, the adapter has an Ethernet connector, a serial connector, and an Advanced System Management (ASM) Interconnect connector. See the documentation that comes with the Remote Supervisor Adapter II for more information about these connectors and LEDs. © Copyright IBM Corp. 2002, 2003...
Page 68: Ethernet (Rj-45) Connectors
The 100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or higher cabling. For more information about the Ethernet controller, see the User’s Guide on the IBM Eserver Documentation CD. Serial connector Use a serial connector to connect a serial device. The following illustration shows a serial connector.
Page 69: Chapter 6. Service Replaceable Units
This chapter describes the removal of server components. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM Eserver products. See the parts listing in “System” on page 100 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.
Page 70: Removing A Microprocessor
Removing a microprocessor Complete the following steps to remove a microprocessor. Note: v Read “Installation guidelines” on page 29. v Read the safety notices at “Safety information” on page 107. v Read “Handling static-sensitive devices” on page 30. 1. Turn off the server and disconnect all power cords and external cables; then, remove the server cover (see “Removing the cover and bezel”...
Page 71: Thermal Grease
Thermal grease This section contains information about removing and replacing the thermal grease between the heat sink and the microprocessor. The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease. Note: v Read “Installation guidelines”...
Page 72: Power Supply
Power supply Note: v Read “Installation guidelines” on page 29. v Read the safety notices at “Safety information” on page 107. Complete the following steps to remove the non-hot-swap power supply. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 73 Power-cord module Power-cord module release a. Press down on the retention clip at the front of the power-cord module and slide the module toward the front of the server until the alignment tab is free of the slot on the side of the server. b.
Page 74: Operator Information Card
Operator information card Complete the following steps to remove the operator information card. This component is located in the front of the server. Note: v Read “Installation guidelines” on page 29. v Read the safety notices at “Safety information” on page 107. v Read “Handling static-sensitive devices”...
Page 75: Cd-Rom Drive
CD-ROM drive Complete the following steps to remove the CD-ROM drive. Note: v Read “Installation guidelines” on page 29. v Read the safety notices at “Safety information” on page 107. v Read “Handling static-sensitive devices” on page 30. 1. Turn off the server and all attached devices. 2.
Page 76: Scsi Backplane
SCSI backplane Complete the following steps to remove the SCSI backplane. This component contains an “HDD BACKPLN” label. Note: v Read “Installation guidelines” on page 29. v Read the safety notices at “Safety information” on page 107. v Read “Handling static-sensitive devices” on page 30. 1.
Page 77: Riser Card
Riser card Complete the following steps to remove the riser card. Note: v Read “Installation guidelines” on page 29. v Read the safety notices at “Safety information” on page 107. v Read “Handling static-sensitive devices” on page 30. 1. Turn off the server and any attached devices. 2.
Page 78: Baseboard Management Controller
Baseboard management controller Complete the following steps to remove the baseboard management controller. This component is located in the rear of the server, on the same side as the power supply. Note: v Read “Installation guidelines” on page 29. v Read the safety notices at “Safety information” on page 107. v Read “Handling static-sensitive devices”...
Page 79 9. Remove the new baseboard management controller from the static-protective package. Move the baseboard management controller directly from the static-protective package to the SO-DIMM connector (J16) on the system board. Avoid touching the components and gold-edge connectors on the baseboard management controller. 10.
Page 80: System Board
System board This section shows the locations of items on the system board and describes how to remove the system board. System-board internal connectors The following illustration shows the internal connectors on the system board. System Management SO-DIMM connector (J16) Remote Supervisor Adapter II (JMGT1) Secondary IDE (IDE2)
Page 81: System-Board External Connectors
System-board external connectors The following illustration shows the external input/output connectors (ports) on the system board. Note: The illustrations in this document might differ slightly from your hardware. Ethernet ports (Dual)(JLAN1) USB ports (USB2 and USB1) Video port (JVGA1) Serial port 1 (COM1) Serial port 2 (COM2) Chapter 6.
Page 82: System-Board Leds
System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. For more information about the system-board LEDs, see the Hardware Maintenance Manual and Troubleshooting Guide. Error/Power LED (J20) Microprocessor 1 error LED (DLED13) DIMM 4 error LED (DLED4) DIMM 3 error LED (DLED3) DIMM 2 error LED (DLED2) DIMM 1 error LED (DLED1)
Page 83: System-Board Option Connectors
System-board option connectors The following illustration shows the connectors on the system board for user-installable options. Microprocessor 1 (CPU1) Battery (BAT1) PCI-X / PCI Express slot 1 (PCIE1) PCI Express slot 2 (PCIE2) Remote Supervisor Adapter II (JMGT1) Microprocessor 2 (CPU2) Note: The VRMs for the microprocessors are on the system board.
Page 84: System-Board Switches And Jumpers
System-board switches and jumpers The following illustration shows the switches and jumpers on the system board. Any jumper blocks on the system board that are not shown in the illustration are reserved. See the section about recovering the basic input/output system (BIOS) code in the Hardware Maintenance Manual and Troubleshooting Guide for information about the boot block recovery jumper.
Page 85: Removing The System Board
Removing the system board Complete the following steps to remove the system board. Note: v Read “Installation guidelines” on page 29. v Read the safety notices at “Safety information” on page 107. v Read “Handling static-sensitive devices” on page 30. 1.
Page 86 System board screws (7 places) Heat-sink retainer bracket screws (4 places) Heat-sink retainer bracket screws (4 places) Locator hole I/O port screws (4 places) Locator pin 15. Remove the six I/O port screws at the rear of the server. 16. Remove the eight screws that secure the two heat-sink retention modules to the system board.
Page 87: Chapter 7. Symptom-To-Fru Index
1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always start with “General checkout” on page 17.
Page 88: Beep Symptoms
Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the examples in the following table. Beeps Description 1-2-3 v One beep v A pause (or break) v Two beeps v A pause (or break) v Three beeps Four continuous beeps...
Page 89: No-Beep Symptoms
Note: See “System” on page 100 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 3-1-1 v System board (Timer tick interrupt failed) 3-1-2 v System board (Interval timer channel 2 failed) 3-1-3 1. DIMM (RAM test failed above address 2.
Page 90: Diagnostic Error Codes
Diagnostic error codes Note: In the following error codes, if XXX is 000, 195, or 197, do not replace a FRU. The description for these error codes are: The test passed. The Esc key was pressed to stop the test. Warning;...
Page 91 Note: See “System” on page 100 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 035-253-s99 1. ServeRAID adapter in slot s is not configured properly. Obtain (RAID adapter initialization failure) the basic and extended configuration status and see the ServeRAID Hardware Maintenance Manual for more information.
Page 92 Note: See “System” on page 100 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 217-198-XXX 1. Check cable and termination. (Could not establish drive parameters) 2. SCSI backplane. 3. Hard disk drive. 217-XXX-000 1.
Page 93: Smi Handler Messages
SMI handler messages SMI handler is special system code that provides system monitoring functions. When the SMI handler detects a microprocessor error, the SMI handler message identifies the affected processor using a ProcID number or an APICID number. The following table provides a cross reference between the physical microprocessor number, the ProcID and the APICID.
Page 94: Error Symptoms
Note: See “System” on page 100 to determine which components should be replaced by a field service technician. SMI message code Suggested action 1511 (Recoverable MCA detected) v Microprocessor. 1512 (Unrecoverable MCA detected) v Microprocessor. 1513 (Excessive recoverable MCAs v Microprocessor. detected) Error symptoms You can use the error symptom table to find solutions to problems that have definite...
Page 95 Note: See “System” on page 100 to determine which components should be replaced by a field service technician. Hard disk drive problems Symptom FRU/action Not all drives are recognized by 1. Remove the first drive not recognized and try the hard disk drive the hard disk drive diagnostic diagnostic test again.
Page 96 Note: See “System” on page 100 to determine which components should be replaced by a field service technician. Monitor problems Symptom FRU/action Testing the monitor. v See the information that comes with the monitor for adjusting and testing instructions. (Some IBM monitors have their own self-tests.) 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 97 Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Video adapter, if installed. 3. System board.
Page 98 Whenever memory or an option is changed, you must update the configuration. 2. Option you just installed. An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now.
Page 99 Note: See “System” on page 100 to determine which components should be replaced by a field service technician. Power problems Symptom FRU/action The server does not turn on. 1. Verify that: v The power cables are properly connected to the server. v The electrical outlet functions properly.
Page 100: Post Error Codes
Note: See “System” on page 100 to determine which components should be replaced by a field service technician. Software problem Symptom FRU/action Suspected software problem. 1. To determine if problems are caused by the software, verify that: v Your server has the minimum memory needed to use the software. For memory requirements, see the information that comes with the software.
Page 101 Note: See “System” on page 100 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action v System board (Hardware error) 1. Run the Configuration/Setup Utility program. (Power-on password damaged) 2. System board. 1. Set serial number in the Configuration/Setup Utility program. (VPD serial number not set.) 2.
Page 102 Note: See “System” on page 100 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1762 1. Hard disk drive. (Hard disk configuration error) 2. Hard disk drive cables. 3. Run the Configuration/Setup Utility program. 4.
Page 103: Service Processor Error Codes
Note: See “System” on page 100 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action I9990650 1. Check cable. (AC power has been restored) 2. Check for interruption of power. 3. Power cable. Service processor error codes When viewed from POST, service processor (baseboard management controller) error codes will appear in hexadecimal form (generally beginning with A2, A3, A4, A5, A6, A7, AD, AE, or E1), unless a Remote Supervisor Adapter is installed.
Page 104: Post (Ispr) Error Procedures
Note: See “System” on page 100 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 4xxx thru 5xxx (Code DRAM error) 1. Install download jumpers, flash latest level BIOS code and firmware for controller; then, remove jumpers. 2.
Page 105 9Zxx thru BZxx (SCSI bus error caused by cables, termination, defective drives, or similar problem) 1. Isolate between SCSI subsystem and controller by disconnecting all SCSI cables from suspect card, and restart. Attention: Do not press F5. Doing so changes the server configuration. If an ISPR error is still present, perform the following actions until the error is no longer present: a.
Page 106: Scsi Error Codes
d. Check for proper backplane jumper configuration. Note: SCSI channel jumper details, if any, appear elsewhere in this document. e. Check for proper cabling configuration in systems that use DASD status cables. Reconnect all cables removed in step 1 on page 95. f.
Page 107: Undetermined Problems
(turn on the server and reconfigure each time): v Any external devices v Surge suppressor device (on the server) v Modem, printer, mouse, or non-IBM devices v Each adapter v Drives v Memory modules (minimum requirement = two 512 MB DIMMs) Note: Minimum operating requirements are: a.
Page 108: Problem Determination Tips
Problem determination tips Because of the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom...
Page 110: System
System System (Type 7969, models 46x, 55x, 56x, 65x, 66x, 67x, 68x, 75x, Index 76x, 81x, 82x, 91x, 92x) FRU No. CRU/FRU Cover, top (all models) 24P0708 Fan assembly, duct, 40X20 (all models) 24P0892 Power supply, 411W (all models) 74P4349 Hot-swap SCSI backplane (models 55x, 56x, 65x, 66x, 67x, 68x, 81x, 32P1932 91x)
Page 111 System (Type 7969, models 46x, 55x, 56x, 65x, 66x, 67x, 68x, 75x, Index 76x, 81x, 82x, 91x, 92x) FRU No. CRU/FRU Jumper cord (all models) 36L8886 Miscellaneous parts kit (all models): 32P1926 v CD spring rod (1) v CD drive blank bezel (1) v CD/diskette drive bracket (1) v Diskette drive blank bezel (1) v Diskette drive spring rod (1)
Page 112: Power Cord Crus
Power cord CRUs For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Page 113 IBM power cord part number Used in these countries and regions 14F0051 Liechtenstein, Switzerland 14F0069 Chile, Italy, Libyan Arab Jamahiriya 14F0087 Israel 1838574 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman Islands, Costa Rica, Colombia, Cuba, Dominican...
Page 114 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 115: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
Page 116: Software Service And Support
Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/.
Page 117: Appendix B. Related Service Information
Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.
Page 118: Electrical Safety
Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.
Page 119: Safety Inspection Guide
Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Page 120: Handling Electrostatic Discharge-Sensitive Devices
8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects.
Page 121 Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section. For example, if a caution statement begins with a number 1, translations for that caution statement appear in this section under statement 1.
Page 122 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 123 Statement 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 124 Statement 10 CAUTION: Do not place any object weighing more than 82 kg (180 lbs.) on top of rack-mounted devices. 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 125 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
Page 126 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
Page 127 Níveis perigosos de voltagem, corrente e energia estão presentes em qualquer componente que tenha esta etiqueta afixada. Nenhuma peça localizada no interior desses componentes pode ser consertada. Se você suspeitar de algum problema em alguma dessas peças, entre em contato com um técnico IBM. Appendix B. Related service information...
Page 128 Instrução 10 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 129 Appendix B. Related service information...
Page 130 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 131 Appendix B. Related service information...
Page 132 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 133 Appendix B. Related service information...
Page 134 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 135 Appendix B. Related service information...
Page 136 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Page 137 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
Page 138 Notice n° 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la machine.
Page 139 Notice n° 10 ATTENTION: Ne posez pas d’objet dont le poids dépasse 82 kg sur les unités montées en armoire. Appendix B. Related service information...
Page 140 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
Page 141 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
Page 142 In Komponenten, die so gekennzeichnet sind, können gefährliche Spannungen anliegen. In diesen Komponenten sind keine Teile vorhanden, die vom Benutzer gewartet werden müssen. Besteht der Verdacht, dass an einem dieser Teile ein Fehler aufgetreten ist, ist ein IBM Kundendiensttechniker zu verständigen. 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 143 Hinweis 10 ACHTUNG: Keine Gegenstände, die mehr als 82 kg wiegen, auf Rack-Einheiten ablegen. Appendix B. Related service information...
Page 144 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
Page 145 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
Page 146 Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più...
Page 147 Avviso 10 ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. Appendix B. Related service information...
Page 148 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 149 Appendix B. Related service information...
Page 150 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 151 Appendix B. Related service information...
Page 152 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 153 Appendix B. Related service information...
Page 154 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
Page 155 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
Page 156 Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
Page 157 Declaración 10 PRECAUCIÓN: No coloque ningún objeto que pese más de 82 kg (180 libras) encima de los dispositivos montados en bastidor. Appendix B. Related service information...
Page 158 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 159: Appendix C. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 160: Trademarks
Chipkill ThinkPad EtherJet Tivoli e-business logo Tivoli Enterprise Eserver Update Connector FlashCopy Wake on LAN XA-32 IBM (logo) XA-64 IntelliStation X-Architecture NetBAY XceL4 Netfinity XpandOnDemand NetView xSeries OS/2 WARP Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
Page 161: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 162: Electronic Emission Notices
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 163: European Union Emc Directive Conformance Statement
IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.
Page 164 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 165: Index
20 CD-eject button 5 programs 20, 22 problems 84 programs and error messages 20 replacing 65 test log 21, 22 specifications 4 text messages 21 Class A electronic emission notice 152 tools 19 © Copyright IBM Corp. 2002, 2003...
Page 166 diskette drive, USB 54 display problems 86 Gigabit Ethernet connectors 7 dual in-line memory module (DIMM), installing 42 grease, thermal 61 electrical input specifications 4 hard disk drive electronic emission Class A notice 152 activity LED 5, 6 environment hot-swap air temperature 4 installing 40 humidity 4...
Page 167 LEDs (continued) option (continued) operator information panel 5 problems 88 power 5, 7 rear 7 system board 72 system error 6, 7 parts listing 99 system locator 6 password link LED 7 clear CMOS jumper 26 local area network (LAN) 58 override 26 local area network (LAN) connectors 7 PCI-X buses 33...
Page 168 starting diagnostic programs 20, 22 statements and notices 3 RAID adapter status LEDs cabling 34 Ethernet 7 installing 33 hard disk drive 6, 39 rear connectors 57 server 6 rear view 7 system board 72 recovering from POST/BIOS update failure 25 switches and jumpers 74 recovering the BIOS code 74 system board...
Page 169 Web site IBM server products 1 IBM support 24, 27, 45 Index...
Page 170 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide...
Page 172 Part Number: 39Y5092 Printed in USA (1P) P/N: 39Y5092...

This manual is also suitable for:

326m

IBM 326m - eServer - 7969 Hardware Maintenance Manual

About this Manual

Chapter 1. General Information

Chapter 2. Configuration

Chapter 3. Diagnostics

Chapter 4. Installing Options

Chapter 5. I/O Connectors

Chapter 6. Service Replaceable Units

Chapter 7. Symptom-To-FRU Index

Chapter 8. Parts Listing, Type 7969

Appendix A. Getting Help and Technical Assistance

Appendix B. Related Service Information

Appendix C. Notices

Index

Quick Links

Troubleshooting Guide

Related Manuals for IBM 326m - eServer - 7969

Summary of Contents for IBM 326m - eServer - 7969

This manual is also suitable for:

Table of Contents