Page 1 ERserver IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874 Problem Determination and Service Guide...
Page 3 ERserver IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874 Problem Determination and Service Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 145. First Edition (June 2005) © Copyright International Business Machines Corporation 2005. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Page 6 Solving undetermined problems ....90 Calling IBM for service ..... . 91 Chapter 3.
Page 7 Configuring the Ethernet controller ....140 Using the PXE boot agent utility program ....140 Using the ServeRAID configuration programs .
Page 8 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 9: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2005...
Page 10: Guidelines For Trained Service Technicians
Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
Page 12: Safety Statements
Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 14 Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 15 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 16 Statement 10: CAUTION: Do not place any object weighing more than 82 kg (180 lb) on top of rack-mounted devices. >82 kg (180 lb) IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 17: Chapter 1. Introduction
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 18: Notices And Statements In This Document
A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 19: Features And Specifications
– Minimum: 200 V ac v Baseboard management controller – Maximum: 240 V ac v Type: 333 MHz, registered, ECC, v IBM EXA-32 Chipset with integrated PC2-3200 double data rate (DDR) II, memory and I/O controller v Approximate input kilovolt-amperes (kVA):...
Page 20: Server Controls, Leds, And Connectors
Information LED: When this LED is lit, it indicates that an error or warning message has been written to the system event log. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 21: Rear View
v Release latch: Slide this latch to the left to access the light path diagnostics panel. v System-error LED: When this LED is lit, it indicates that a system error has occurred. An LED on the light path diagnostics panel is also lit to help isolate the error.
Page 22 Gigabit Ethernet 1 link LED: This LED is on the Gigabit Ethernet 1 connector. When this LED is lit, it indicates that there is an active connection on the Ethernet port. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 23 Power-supply connector: Connect the power cord to this connector. SMP Expansion Port 1 link LED: When this LED is lit, it indicates that there is an active connection on SMP Expansion Port 1. SMP Expansion Port 1 connector: Use this connector to connect the server to other servers to form multi-node configurations.
Page 24: Internal Leds, Connectors, And Jumpers
The default position is pins 1 and 2. Move the jumper to pins 2 and 3 to prevent a Wake on LAN packet from waking the system when the system is in the powered-off state. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 25: Memory-Card Connectors
Memory-card connectors The following illustration shows the connectors on the memory card. DIMM 1 DIMM 2 DIMM 3 DIMM 4 Memory-card LEDs The following illustration shows the LEDs on the memory card. Light path diagnostics button Light path diagnostics button power LED Memory card error LED DIMM 1 error LED DIMM 2 error LED...
Page 26: Microprocessor-Board Connectors And Leds
266 MHz 64-bit PCI-X slot 4 266 MHz 64-bit PCI-X slot 5 266 MHz 64-bit PCI-X slot 6 266 MHz 64-bit SAS internal power cable connector IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 27: Pci-X Board Leds
PCI-X board LEDs The following illustration shows the LEDs on the PCI-X board. PCI attention LEDs PCI power LEDs Power good LED SAS-backplane connectors The following illustration shows the connectors on the SAS backplane. SAS hard disk drive connectors Front of SAS backplane SAS signal cable 1 SAS signal cable 2 SAS power...
Page 28 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 29: Chapter 2. Diagnostics
If POST detects a problem, more than one beep might sound, or an error message is displayed. See “Beep code descriptions” on page 14 and “POST error codes” on page 20 for more information. © Copyright IBM Corp. 2005...
Page 30: Post Beep Codes
Memory card 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 31 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 32 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. DIMM b. Memory card c. (Trained service technician only) Microprocessor tray IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 33 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 34: Error Logs
POST and all system status messages from the service processor. The following illustration shows an example of a BMC log entry. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 35 BMC System Event Log ---------------------------------------------------------- Get Next Entry Get Previous Entry Clear BMC SEL Entry Number= 00005 / 00011 Record ID= 0005 Record Type= Timestamp= 2005/01/25 16:15:17 Entry Details: Generator ID= 0020 Sensor Type= 04 Assertion Event Threshold Lower Non-critical - going high Sensor Number= 40 Event Direction/Type= 01 Event Data= 52 00 1A...
Page 36: Post Error Codes
3. Replace the I/O board. 101, 102 Tick timer internal interrupt, internal timer 1. Reseat the I/O board. channel 2. 2. Replace the I/O board. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 37 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 38 An attempt was made to access the server Restart the server and enter the administrator with an incorrect password. password; then, run the Configuration/Setup Utility program and change the power-on password. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 39 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 40 I/O board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 41 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 42 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor 2 b. (Trained service technician only) Microprocessor tray IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 43 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 44 (Trained service technician only) Microprocessor 4 b. VRM4 c. (Trained service technician only) Microprocessor tray IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 45 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 46 (Trained service technician only) PCI-X board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 47 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 48 2. Update the BIOS code again (see “Updating the firmware” on page 133). 3. (Trained service technician only) Reseat microprocessor 3. 4. (Trained service technician only) Replace microprocessor 3. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 49 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 50: Checkout Procedure
For intermittent problems, check the error log; see “Error logs” on page 18 and “Diagnostic programs, messages, and error codes” on page 59. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 51: Performing The Checkout Procedure
There are two types of checkpoint codes: CPLD hardware checkpoint codes and BIOS checkpoint codes. The BIOS checkpoint codes might change when the BIOS code is updated. For a list of checkpoint codes for the xSeries 460 or MXE 460 server, see http://w3.pc.ibm.com/helpcenter/infotips/techinfo/MIGR-58350.html. Chapter 2. Diagnostics...
Page 52: Troubleshooting Tables
2. Insert the end of a straightened paper clip into the manual tray-release opening. 3. Reseat the CD or DVD drive. 4. Replace the CD or DVD drive. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 53: General Problems
General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 54: Intermittent Problems
I/O board 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 55: Usb Keyboard, Mouse, Or Pointing-Device Problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 56 I/O board 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 57: Memory Problems
Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 58: Microprocessor Problems
If the error is associated with a VRM, replace the VRM. v If the error is associated with a microprocessor socket, replace the microprocessor tray. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 59: Monitor Problems
Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
Page 60 I/O board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 61: Optional-Device Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action An IBM optional device that was 1. Make sure that: just installed does not work. ®...
Page 62: Power Problems
7. See “Power-supply LEDs” on page 57. 8. See “Solving undetermined problems” on page 90. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 63: Serial Port Problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 64: Serverguide Problems
3. Contact your place of purchase of the software. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 65: Universal Serial Bus (Usb) Port Problems
Universal Serial Bus (USB) port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 66 For example, a VRM error will light the LED next to the failing VRM on the microprocessor tray. The following illustration shows the LEDs and connectors on the microprocessor tray. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 67: Remind Button
Memory card 2 Light path diagnostics Memory Memory button card 1 card 3 Fan 3 Fan 8 Fan 6 Fan 2 Fan 7 Memory Fan 5 card 4 Fan 1 Microprocessor card error LED Fan 4 Microprocessor 3 VRM connector Microprocessor 1 Microprocessor 4 socket...
Page 68: Light Path Diagnostic Leds
LED on the failed port is off. 4. (Trained service technician only) Replace the scalability cartridge assembly. If the scalability cartridge assembly must be replaced, call for service. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 69 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 70 2. Update the firmware for the Remote Supervisor Adapter II SlimLine (see “Updating the firmware” on page 133). 3. Replace the Remote Supervisor Adapter II SlimLine. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 71 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 72 2. (Trained service technician only) Replace the microprocessor tray. I/O BRD The I/O board has failed. 1. Reseat the I/O board. 2. Replace the I/O board. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 73: Power-Supply Leds
Power-supply LEDs The following minimum configuration is required for the DC LED on the power supply to be lit: v Power supply v Power backplane v Power cord v Microprocessor tray The following minimum configuration is required for the server to start: v One microprocessor v Two 1 GB DIMMs on the memory card v One power supply...
Page 74 SlimLine, and try to turn on the server. 5. Reseat the microprocessor tray. 6. (Trained service technician only) Replace the microprocessor tray. The power is good. No action. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 75: Diagnostic Programs, Messages, And Error Codes
Diagnostic programs, messages, and error codes The server diagnostic programs are the primary method of testing the major components of the server. As you run the diagnostic programs, text messages and error codes are displayed on the screen and are saved in the test log. A diagnostic text message or error code indicates that a problem has been detected;...
Page 76: Diagnostic Text Messages
000, 195, or 197, do not replace a CRU or FRU. These numbers appearing in the central position of the code have the following meanings: IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 77 The server passed the test. Do not replace a CRU or FRU. The Esc key was pressed to end the test. Do not replace a CRU or FRU. This is a warning error, but it does not indicate a hardware failure; do not replace a CRU or FRU.
Page 78 Failed hot-swap slot 6 PCI latch test. 1. (Trained service technician only) Reseat the PCI-X switch card assembly. 2. (Trained service technician only) Replace the PCI-X switch card assembly. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 79 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 80 CRU or FRU (see“Error logs” on page adapter. 18). 2. Reseat the adapter in slot n. 3. Replace the adapter in slot n. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 81 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 82 Adapter Local RAM test error. 1. Update the RAID controller firmware (see “Updating the firmware” on page 133). 2. Reseat the RAID controller. 3. Replace the RAID controller. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 83 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 84 30 seconds, reconnect the power cords, and retry. 5. Reseat the Remote Supervisor Adapter II SlimLine. 6. Replace the Remote Supervisor Adapter II SlimLine. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 85 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 86 I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 87 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 88 (Trained service technician only) Operator information panel b. I/O board c. (Trained service technician only) Microprocessor tray IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 89 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 90 = DIMMs 2 and 4 each time. v N = failing DIMM [1-4] Note: N = 9 indicates both DIMMs in physical bank B and memory card C. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 91 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 92 (see “Solving Ethernet controller problems” on page 88). 2. Check for any loose connections between the loopback plug and the Ethernet connector. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 93: Real Time Diagnostics
For more information and to download Real Time Diagnostics, go to: http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-50681. Recovering from a BIOS update failure The server has an advanced recovery feature that will automatically switch to a backup BIOS page if the BIOS code in the server has become damaged, such as from a power failure during an update.
Page 94: System-Error Log Messages
1.5V Calgary PLL Power Good Fault 1. Reseat the I/O board. 2. Reseat the microprocessor tray. 3. (Trained service technician only) Replace the PCI-X board. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 95 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 96 1. Reseat the microprocessor tray. 2. Reseat the memory cards. 3. (Trained service technician only) Replace the power backplane. 4. (Trained service technician only) Replace the microprocessor tray. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 97 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 98 Hurricane Vtt MR 1.5V Power Good Fault 1. Reseat the microprocessor tray. 2. Reseat the memory cards. 3. (Trained service technician only) Replace the microprocessor tray. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 99 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 100 2. Remove devices that consume an extraordinary amount of power. 3. Replace the power backplane. Power Supply X 12V Over Current Fault 1. Power supply 2. Power backplane IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 101 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 102 Clear the event log. System log 75%% full Information only System Memory Error 1. Reseat the memory adapter and DIMMs. 2. Replace the memory. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 103 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 104: Solving Scsi Problems
See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. Try the following procedures: IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 105 v Make sure that the correct device drivers, which come with the server are installed and that they are at the latest level. v Make sure that the Ethernet cable is installed correctly. – The cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable.
Page 106: Solving Undetermined Problems
If you suspect a networking problem and the server passes all the system tests, suspect a network cabling problem that is external to the server. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 107: Calling Ibm For Service
Calling IBM for service See Appendix A, “Getting help and technical assistance,” on page 143 for information about calling IBM for service. When you call for service, have as much of the following information available as possible: v Machine type and model...
Page 108 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 109: Chapter 3. Parts Listing, Type 8872 And Type 8874
Chapter 3. Parts listing, Type 8872 and Type 8874 The following parts information is for the xSeries 460, Type 8872 and MXE 460, Type 8874 servers. © Copyright IBM Corp. 2005...
Page 110: Replaceable Server Components
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 111: Power Cords
Thermal grease 59P4740 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 112 Tanzania (United Republic of), Trinidad and Tobago, United Arab Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe 14F0051 Liechtenstein, Switzerland 14F0069 Chile, Italy, Libyan Arab Jamahiriya IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 113 IBM power cord part number Used in these countries and regions 14F0087 Israel 1838574 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman Islands, Costa Rica, Colombia, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras,...
Page 114 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 115: Chapter 4. Removing And Replacing Server Components
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 116: System Reliability Guidelines
Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 117: Returning A Device Or Component
To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v Limit your movement. Movement can cause static electricity to build up around you. v The use of a grounding system is recommended. For example, wear an electrostatic-discharge wrist strap, if one is available.
Page 118: Removing And Replacing Tier 1 Crus
Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
Page 119 1. See the documentation that comes with the adapter for instructions on setting jumpers or switches and for cabling. Note: Route adapter cables before you install the adapter. 2. Carefully grasp the adapter by its top edge or upper corners, and align it with the connector on the PCI-X board.
Page 120: Dvd Drive
4. Connect the cables and power cords (see “Completing the installation” in the Installation Guide or User’s Guide for cabling instructions). 5. Turn on all attached devices and the server. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 121: Hot-Swap Fan
Hot-swap fan The server comes with 80-mm hot-swap fans in front of the PCI-X slots and 92-mm hot-swap fans in front of the memory cards. The following removal and installation procedures apply to either size fan. When a fan fails or is removed, the other fans in the server speed up to maintain a safe operating temperature in the server until the fan is reinstalled or replaced.
Page 122: Hot-Swap Power Supply
If you suspect a problem with one of these parts, contact a service technician. To remove the hot-swap power supply, complete the following steps: IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 123 Locking latch Locking handle (open) Power supply 2 (PS2) Power supply 1 (PS1) AC power LED (green) DC power LED (green) 1. Read the safety information that begins on page vii and “Installation guidelines” on page 99. 2. Remove the top cover (see “Top cover and bezel” on page 113). Attention: To ensure proper cooling and airflow, do not operate the server for more than 2 minutes with the top cover removed.
Page 124: Memory Card And Memory Module (Dimm)
4. If you are instructed to return the memory card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. To install the replacement memory card, complete the following steps: IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 125 1. Insert the memory card into the memory card connector. 2. Press the memory card into the connector and close the locking levers. 3. Install the top cover (see “Top cover and bezel” on page 113). 4. Slide the server into the rack. Removing and replacing a DIMM DIMMs must be installed in pairs of the same type and speed.
Page 126 5. Replace the memory card (see “Removing and replacing a memory card” on page 108). 6. Install the top cover (see “Top cover and bezel” on page 113). 7. Slide the server into the rack. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 127: Remote Supervisor Adapter Ii Slimline
8. If you disconnected any cables or power cords to replace the DIMM, connect the cables and power cords (see “Completing the installation” in the Installation Guide or User’s Guide for cabling instructions). 9. If you turned off the server to replace the DIMM, turn on all attached devices and the server.
Page 128: Serveraid-8I Adapter
ServeRAID-8i adapter firmly into the connector. 3. Install the top cover (see “Top cover and bezel” on page 113). IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 129: Top Cover And Bezel
4. Slide the server into the rack. 5. Connect the cables and power cords (see “Completing the installation” in the Installation Guide or User’s Guide for cabling instructions). 6. Turn on all attached devices and the server. Top cover and bezel Attention: Operating the server for more than 2 minutes with the top cover removed might damage server components.
Page 130: Removing And Replacing Tier 2 Crus
Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 131: I/O Board
To install the replacement battery, complete the following steps: 1. Follow any special handling and installation instructions that come with the replacement battery. 2. Insert the replacement battery: a. Position the battery so that the positive (+) symbol is facing away from you. b.
Page 132 6. Connect the cables and power cords (see “Completing the installation” in the Installation Guide or User’s Guide for cabling instructions). 7. Turn on all attached devices and the server. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 133: Operator Information Panel Assembly
Operator information panel assembly To remove the operator information panel assembly, complete the following steps: Retention clips Release button Release lever Retention clip 1. Read the safety information that begins on page vii and “Installation guidelines” on page 99. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device.
Page 134: Pci-X Adapter Guide
Note: You might find it helpful to note where each cable is connected before disconnecting the cables. 7. Turn the blue quarter-turn fasteners to release the PCI-X adapter guide. 8. Lift the guide out of the server. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 135: Power-Supply Structure
9. If you are instructed to return the PCI-X adapter guide, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. To install the replacement PCI-X adapter guide, complete the following steps: 1. Align the two tabs on the PCI-X adapter guide with the two slots on the chassis.
Page 136: Sas Backplane
8. Turn on all attached devices and the server. SAS backplane To remove the Serial Attached SCSI (SAS) backplane, complete the following steps: Release tabs SAS connectors Guide channels IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 137: Removing And Replacing Frus
1. Read the safety information that begins on page vii and “Installation guidelines” on page 99. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3. Remove the top cover (see “Top cover and bezel” on page 113). 4.
Page 138: Microprocessor Tray And Microprocessor
Removing and installing a microprocessor To remove the microprocessor tray and a microprocessor, complete the following steps: IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 139 Air baffle Heat sink Microprocessor Microprocessor baffle VRM 4 1. Read the safety information that begins on page vii and “Installation guidelines” on page 99. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3.
Page 140 7. Position the heat sink above the microprocessor, making sure that the word “Front” is closest to the front of the server; then, press the heat sink into place and close the heat-sink release lever. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 141: Thermal Grease
Note: If you are installing an additional microprocessor in microprocessor socket 3 or 4, you must also install a VRM. 8. If necessary, install a VRM in the connector. a. Open the retaining clips on each end of the VRM connector. b.
Page 142: Pci-X Board Assembly
Note: You might find it helpful to note where each adapter is installed before removing the adapters. 7. Remove the card guide (see “PCI-X adapter guide” on page 118). IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 143 8. Disconnect the PCI-X switch card cable from the PCI-X board (see “PCI-X switch card assembly” on page 128). 9. Disconnect the SAS backplane power cable from the PCI-X board (see “SAS backplane” on page 120). 10. Remove all fans (see “Hot-swap fan” on page 105). 11.
Page 144: Pci-X Switch Card Assembly
6. Connect the cables and power cords (see “Completing the installation” in the Installation Guide or User’s Guide for cabling instructions). 7. Turn on all attached devices and the server. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 145: Power Backplane
Power backplane To remove the power backplane, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 99. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device.
Page 146: Scalability Cartridge Assembly
10. If you are instructed to return the scalability cartridge assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 147 To install the replacement scalability cartridge assembly, complete the following steps: 1. Insert the scalability cartridge assembly into the chassis rear and pivot the assembly into place. Make sure the retention latch securely holds the assembly in place. 2. Install the power-supply structure and the power supplies. 3.
Page 148 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 149: Chapter 5. Configuration Information And Instructions
Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.
Page 150: Using The Updatexpress Program
Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available. 3. Select settings to view or change. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 151 Configuration/Setup Utility menu choices The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS code in the server, some menu choices might differ slightly from these descriptions. v System Summary Select this choice to view configuration information, including the type, speed, and cache sizes of the microprocessors, type and speed of installed USB devices, and the amount of installed memory.
Page 152 Use the arrow keys to highlight the pair of memory connectors that you want to enable, and use the arrow keys to select Enable. – CPU Options IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 153 Select this choice to view the BMC system event log, which contains all system error and warning messages that have been generated. Use the arrow keys to move between pages in the log. If an optional IBM Remote Supervisor Adapter II SlimLine is installed, the full text of the error messages is displayed;...
Page 154 If you forget the power-on password, you can regain access to the server in any of the following ways: IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 155: Installing And Using The Baseboard Management Controller Utility Programs
Configuration/Setup Utility menu. You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the password. The Administrator Password choice is on the Configuration/Setup Utility menu only if an optional IBM Remote Supervisor Adapter II SlimLine is installed. Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it.
Page 156: Using The Sas/Sata Configuration Utility Program
Note: The server does not support changing the network boot protocol or specifying the startup order of devices through the PXE boot agent utility program. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 157: Using The Serveraid Configuration Programs
ServeRAID controller. For information about these programs, see the documentation that comes with the ServeRAID controller and the User’s Guide on the IBM xSeries Documentation CD. If the server comes with an operating system installed, such as Microsoft Windows 2000 Datacenter Server, see the software documentation that comes with the server for configuration information.
Page 158 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 159: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...
Page 160: Getting Help And Information From The World Wide Web
In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 161: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 162: Trademarks
Other company, product, or service names may be trademarks or service marks of others. Important notes Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 163: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 164 IBM at 1-800-426-4333. Have the IBM part number listed on the battery available prior to your call. In the Netherlands, the following applies. For Taiwan: Please recycle batteries. IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 165: Index
CRUs, replacing general 37 adapters 102 hard disk drive 37 DIMM 109 intermittent 38 DVD drive 104 keyboard, non-USB 38 fans 105 keyboard, USB 39 I/O board 115 memory 41 operator information panel assembly 117 © Copyright IBM Corp. 2005...
Page 166 3 light path diagnostics 49 hot-plug adapter. LEDs 52 See adapter link LED 6 humidity 3 locator LED 5 LOG LED 53 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 167 power supply, replacing 106 power-control button 4 MEM LED 54 power-control-button shield 4 memory 3, 108 power-cord connector 7 memory problems 41 power-on LED 5 memory, installing 109 power-on password 138 messages power-on password jumper 8 diagnostic 59 power-supply structure, replacing 119 service processor 78 Preboot Execution Environment boot agent utility microprocessor 3...
Page 168 59 thermal grease 125 tools, diagnostic 13 trademarks 146 undetermined problems 90 Universal Serial Bus (USB) problems 49 update failure, BIOS 77 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide...
Page 170 Part Number: 25K8124 Printed in USA (1P) P/N: 25K8124...

This manual is also suitable for:

Xseries 460 8872 Xseries mxe 460 8874

IBM 8872 - eServer xSeries 460 Service Manual

Safety

Chapter 1. Introduction

Chapter 2. Diagnostics

Chapter 3. Parts Listing, Type 8872 and Type 8874

Chapter 4. Removing and Replacing Server Components

Chapter 5. Configuration Information and Instructions

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Index

Quick Links

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Summary of Contents for IBM 8872 - eServer xSeries 460

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Table of Contents