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IBM BladeCenter HS20 Type 8832 Maintenance And Troubleshooting Manual
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IBM BladeCenter HS20 Type 8832 Maintenance And Troubleshooting Manual

IBM BladeCenter HS20 Type 8832 Maintenance And Troubleshooting Manual

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BladeCenter HS20
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Hardware Maintenance Manual and Troubleshooting
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  • Page 1 BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 3 BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 4 Before using this information and the product it supports, read the general information in Appendix B, “Safety information,” on page 97, and Appendix C, “Notices,” on page 137. v The most recent version of this document is available at http://www.ibm.com/pc/support/. 12th Edition (October 2010) ©...

  • Page 5: About This Manual

    About this manual This manual contains configuration information, diagnostic information, error codes, ® error messages, service information, and a symptom-to-FRU index for the IBM ® BladeCenter HS20 Type 8832 blade server. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM BladeCenter products.
  • Page 6 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 7: Table Of Contents

    Replacing the blade server in the BladeCenter unit ... 29 Removing the blade server from the BladeCenter unit ..29 © Copyright IBM Corp. 2003...
  • Page 8 Installing the blade server in the BladeCenter unit ... 31 Operating the blade server cover ....34 Opening the blade server cover.
  • Page 9 Chapter 9. Parts listing, Type 8832 ....93 System ......94 Appendix A.
  • Page 10 viii BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 11: Chapter 1. Introduction

    Portable Document Format (PDF) on the IBM BladeCenter Documentation CD. 1. Enterprise X-Architecture technology takes full advantage of existing IBM technologies to build powerful, scalable, and reliable Intel processor-based servers. For more information about IBM Enterprise X-Architecture, go to http://www.ibm.com/pc/us/eserver/ xseries/xarchitecture/enterprise/index.html.
  • Page 12 The BladeCenter HS20 blade server will have one of the bezels shown in Figure 1. Note: The illustrations in this document might differ slightly from your hardware. Release levers Release button Figure 1. HS20 blade server bezels A set of user labels comes with the blade server. When you install the blade server in the BladeCenter unit, write identifying information on a label and place it on the BladeCenter unit bezel, just below the blade server, as shown in Figure 2 on page BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 13 User label Figure 2. Label placement, Blade Center unit Important: Do not place the label on the blade server itself or in any way block the ventilation holes on the blade server. Figure 3 shows the placement of the label, just to the side of the blade server, on the BladeCenter T unit.

  • Page 14: Related Documentation

    In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the following documentation is provided in PDF on the IBM BladeCenter Documentation CD or the IBM BladeCenter T Documentation CD that comes with the IBM BladeCenter unit: v Safety Information: This document contains translated caution and danger statements.

  • Page 15: Features And Specifications

    BladeCenter HS20 Type 8832 blade server operating in a non-NEBS/ETSI environment. Note: Power, cooling, removable-media drives, external ports, and advanced system management are provided by the IBM Eserver BladeCenter Type 8677 unit and BladeCenter T Types 8720 and 8730 units. Table 1. Specifications for non-NEBS/ETSI environments...

  • Page 16: Bladecenter Hs20 Specifications For Nebs/Etsi Environments

    The following table provides a summary of the features and specifications of the BladeCenter HS20 Type 8832 blade server operating in a NEBS/ETSI environment. Note: Power, cooling, removable-media drives, external ports, and advanced system management are provided by the IBM Eserver BladeCenter T Type 8720 unit. Table 2. Specifications for NEBS/ETSI environments...

  • Page 17: Notices And Statements Used In This Book

    Notices and statements used in this book The caution and danger statements used in this book also appear in the multilingual Safety Information book provided on the IBM BladeCenter Documentation CD. Each caution and danger statement is numbered for reference to the corresponding statement in the safety book.
  • Page 18 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 19: Chapter 2. Blade Server Power, Controls, And Indicators

    If the operating system stops functioning, you can press and hold the power-control button for more than 4 seconds to turn off the blade server. v The management module can turn off the blade server. © Copyright IBM Corp. 2003...

  • Page 20: Blade Server Controls And Leds

    Note: After turning off the blade server, wait at least 30 seconds for its hard disk drives or flash drives to stop spinning before you remove the blade server from the BladeCenter unit. Blade server controls and LEDs This section describes the controls and light-emitting diodes (LEDs) on the blade server.
  • Page 21 4. The blade-error LED, information LED, and location LED can be turned off through the BladeCenter management-module Web interface or the IBM Director console. The IBM Director program is a system-management product that comes with the BladeCenter unit. If there is no response when you press the keyboard/mouse/video select button, you can use the management-module Web interface to determine whether local control has been disabled on the blade server.
  • Page 22 BladeCenter unit will be lit also. The location LED can be turned off through the management-module Web interface or the IBM Director console. Information LED: When this amber LED is lit, it indicates that information about a system error for this blade server has been placed in the system-error log.

  • Page 23: Chapter 3. Configuration

    For information about setting up a network configuration for remote management, such as with the IBM Director products, see, depending on the blade server, either the IBM Eserver BladeCenter Planning and Installation Guide or the IBM Eserver BladeCenter T Planning and Installation Guide. You can obtain the planning guides from http://www-1.ibm.com/servers/eserver/bladecenter/literature/...

  • Page 24: Using The Configuration/Setup Utility Program

    ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD includes an easy-to-use setup and installation program that is designed for the IBM blade server. The ServerGuide program detects the blade server model and hardware options that are installed and uses that information during setup to configure the hardware.

  • Page 25: Installing The Operating System Without Serverguide

    If you have already configured the blade server hardware and you decide not to use the ServerGuide program to install the operating system, you can download the latest operating-system installation instructions from the IBM Support Web page at http://www.ibm.com/pc/support/. Using passwords From the System Security choice, you can set, change, and delete a power-on password.

  • Page 26: Firmware Updates

    Firmware updates IBM will periodically make firmware updates available for the blade server. Use the following table to determine the methods you can use to install these firmware updates. Note: The current version of UpdateXpress does not provide support for the BladeCenter and blade server environment.

  • Page 27: Configuring The Gigabit Ethernet Controllers

    Ethernet controllers, see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the blade server. For updated information about configuring the controllers, go to the IBM Support Web site at http://www.ibm.com/pc/support/. The Ethernet controllers support failover, which provides automatic redundancy for the Ethernet controllers.

  • Page 28: Blade Server Ethernet Controller Enumeration

    RAID level-0 (stripe) and RAID level-1 (mirror) arrays under ® operating systems that are listed on the ServerProven list at http://www.ibm.com/ pc/compat/. For information about this function, see the HS20 Type 8832 Installation and User’s Guide on the BladeCenter Documentation CD or the BladeCenter T Documentation CD.

  • Page 29: Chapter 4. Diagnostics

    The server diagnostic programs are stored in the upgradeable read-only memory (ROM). These programs test the major components of the blade server. The diagnostics can be downloaded from http://www.ibm.com/pc/support/. If you cannot determine whether a problem is caused by the hardware or by the software, you can run the diagnostic programs to confirm that the hardware is working properly.

  • Page 30: Diagnostic Tools Overview

    USE THE FOLLOWING PROCEDULE TO CHECKOUT THE SERVER. 1. Turn off the server and all external devices, if attached. 2. Check all cables and power cords. 3. Set all display controls to the middle position. 4. Turn on all external devices. 5.

  • Page 31: Post

    POST When you turn on the server, it performs a series of tests to check the operation of server components and some of the options that are installed in the blade server. This series of tests is called the power-on self-test, or POST. If POST finishes without detecting any problems, a single beep sounds, and the first screen of the operating system or application program appears.

  • Page 32: Starting The Diagnostic Programs

    result test_specific_string where: result is one of the following results: Passed This test was completed without any errors. Failed This test discovered an error. User Aborted You stopped the test before it was completed. Not Applicable You attempted to test a device that is not present in the computer.

  • Page 33: Viewing The Test Log

    c. If you run the diagnostic programs with either no mouse or a mouse attached to the BladeCenter unit that is not controlled by the blade server, you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons.

  • Page 34: Small Computer System Interface Messages

    Small computer system interface messages This information only applies if a storage expansion unit is available. If your receive a SCSI error message when running the SCSI Select Utility program, see “SCSI error codes” on page 87. Note: If the server does not have a hard disk drive, ignore any message that indicates that the BIOS is not installed.

  • Page 35: Memory Errors

    Note: To obtain a BIOS flash diskette, download a BIOS flash diskette from the World Wide Web. Go to http://www.ibm.com/pc/support/ and make the selections for your server. The flash memory of the server consists of a primary page and a backup page. The J12 jumper controls which page is used to start the blade server.
  • Page 36 3 2 1 BIOS code page jumper (J12) Figure 6. System board: BIOS code page jumper 5. Move J12 to pins 2 and 3 to enable BIOS recovery mode. 6. Replace the cover and reinstall the blade server in the BladeCenter unit, making sure the media tray is selected by the relevant blade server.

  • Page 37: Chapter 5. Customer Replacement Units

    Back up all important data before you make changes to disk drives. v For a list of supported options for the blade server, go to http://www.ibm.com/pc/ us/compat/. v Before you remove a hot-swap blade server from the BladeCenter unit, you must shut down the operating system and turn off the blade server.

  • Page 38: Major Components Of The Blade Server

    grounded rack component in the rack in which you are installing the device for at least 2 seconds. This drains static electricity from the package and from your body. v Remove the device from its package and install it directly into the blade server without setting it down.

  • Page 39: Replacing The Blade Server In The Bladecenter Unit

    Replacing the blade server in the BladeCenter unit This section contains information on how to remove the blade server from the BladeCenter unit, and how to reinstall it. Removing the blade server from the BladeCenter unit This section describes how to remove a blade server from the BladeCenter unit. Notes: 1.
  • Page 40 Attention: v To maintain proper system cooling, do not operate the BladeCenter unit for more than one minute for the BladeCenter unit and 20 minutes for the BladeCenter T unit without either a blade server, expansion unit, or filler blade installed in each blade bay.

  • Page 41: Installing The Blade Server In The Bladecenter Unit

    Installing the blade server in the BladeCenter unit This section describes the installation of a blade server in the BladeCenter unit. Figure 10 shows how to install the blade server into the BladeCenter unit. Type 8677 Figure 10. Blade server replacement in the BladeCenter unit Type 8677 Figure 11 shows how to install the blade server into the BladeCenter T unit.
  • Page 42 Statement 21 CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. 1. Read the safety information beginning at Appendix B, “Safety information,” on page 97, “Installation guidelines” on page 27, and “Handling static-sensitive devices”...
  • Page 43 BladeCenter T unit. If you cannot install the bezel assembly, a filter must be provided on the rack. See the IBM Eserver BladeCenter T Planning and Installation Guide for information about...

  • Page 44: Operating The Blade Server Cover

    (you can obtain the planning guide from http://www-1.ibm.com/servers/eserver/bladecenter/literature/ solutions_lit.html. Attention: If you reinstall a blade server that you removed, you must install it in the same bay from which it was removed. Some blade server configuration information and update options are established according to bay number.

  • Page 45: Closing The Blade Server Cover

    2. Carefully lay the blade server down on a flat, non-conductive surface, with the cover side up. 3. Press the blade-cover release on each side of the blade server and lift the cover open, as shown in the illustration. 4. Lay the cover flat, or lift it from the blade server. Statement 21 CAUTION: Hazardous energy is present when the blade server is connected to the power source.

  • Page 46: Replacing The Blade Server Bezel Assembly

    3. Lower the cover so that the slots at the rear slide down onto the pins at the rear of the blade server, as shown in Figure 15 on page 35. Before closing the cover, make sure that all components are installed and seated correctly and that you have not left loose tools or parts inside the blade server.

  • Page 47: Installing The Blade Server Bezel Assembly

    Installing the blade server bezel assembly Figure 17 shows how to install the bezel assembly on the blade server. Note: The illustrations in this document might differ slightly from your hardware. Bezel-assembly release Bezel-assembly release Control-panel Control panel cable connector Figure 17.
  • Page 48 IDE drive Short screws Tray Riser card IDE connector 2 (J62) Short screws IDE connector 1 (J13) Figure 18. Installing an IDE drive Notes: 1. If you are upgrading the IDE drive and a drive tray is currently installed, complete steps 1 through 4 of this procedure, and then go to step 9 on page 2.

  • Page 49: Memory Modules

    Chipkill feature, a limited supply of the 256 MB, 128 Mb technology DIMMs will be available for order. Note: IBM will continue to offer the Chipkill feature with DIMMs that have a capacity of 512 MB or greater.

  • Page 50: Installing Memory Modules

    SDRAM Registered DIMM specification, which is available from http://www.jedec.org/. For a current list of supported options for the blade server, see the ServerProven list at http://www.ibm.com/pc/us/compat/. 8. PC2100 DIMMs are backward-compatible and work in the PC1600 sockets. 9. Installing or removing DIMMs changes the configuration information for the blade server.

  • Page 51: Installing An Additional Microprocessor

    BIOS code. The latest level of BIOS code for the blade server is available from http://www.ibm.com/pc/support/ on the World Wide Web. 3. The microprocessor sockets in this server contain built-in termination for the microprocessor bus;...
  • Page 52 Heat sink Alignment marks Microprocessor Microprocessor locking lever Heat sink filler Figure 20. Installing a second microprocessor Complete the following steps to install an additional microprocessor: 1. Review Appendix B, “Safety information,” on page 97 and “Installation guidelines” on page 27. 2.
  • Page 53 Lever closed Lever closed Figure 21. Microprocessor locking lever in the closed position Lever Lever fully fully open open Figure 22. Microprocessor locking lever in the fully open position d. Center the microprocessor over the microprocessor socket. Align the triangle on the corner of the microprocessor with the triangle on the corner of the socket and carefully press the microprocessor into the socket.

  • Page 54: Installing An I/O Expansion Card

    Attention: v Do not set down the heat sink after you remove the plastic cover. Heat sink Thermal grease Figure 23. Location of thermal grease on heat sink v Do not touch the thermal grease on the bottom of the heat sink. Touching the thermal grease will contaminate it.
  • Page 55 When you delete the RAID array, the array configuration information is removed; no data is deleted. See "Deleting an IDE RAID array configuration" on page 53 for instructions. Important: Installation of an I/O expansion card requires removal of the IDE drive installed in IDE connector 2.

  • Page 56: Installing An Expansion Unit

    Note: For device driver and configuration information to complete the installation of the I/O expansion card, see the documentation that comes with the option. Some documentation might also be on the IBM BladeCenter Documentation CD or the IBM BladeCenter T Documentation CD that comes with the BladeCenter unit.
  • Page 57 SCSI storage expansion unit Cover pins Terminator Blade expansion connector Figure 25. SCSI storage expansion unit installation Figure 26 shows how to install a PCI I/O Expansion Unit on a blade server. PCI I/O Expansion Unit option Cover pins Terminator Blade expansion connector Figure 26.

  • Page 58: Installing A Scsi Hot-Swap Hard Disk Drive

    (SCA) connector. Hot-swap-drive trays come with the hot-swap hard disk drives. For a list of SCSI hard disk drives supported by the blade server, go to the ServerProven list at http://www.ibm.com/pc/us/compat/. The following illustration shows how to install a SCSI hot-swap hard disk drive.
  • Page 59 Blade Filler panel Drive tray Drive handle (in open position) Hard disk drive Hard disk drive Hard disk drive status LED Storage activity LED expansion unit Complete the following steps to install a SCSI hot-swap hard disk drive in a storage expansion unit.

  • Page 60: Replacing A Scsi Hot-Swap Hard Disk Drive

    (see “Installing a SCSI hot-swap hard disk drive” on page 48 for instructions). Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
  • Page 61 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 62: Completing The Installation

    a. Use your finger to press down on one side of the battery; then, slide the battery out from its socket. The spring mechanism will push the battery out toward you as you slide it from the socket. Note: You might need to lift the battery clip slightly with your fingernail to make it easier to slide the battery.

  • Page 63: Updating The Blade Server Configuration

    Statement 21 CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. 3. Reinstall the blade server into the BladeCenter unit (see “Replacing the blade server in the BladeCenter unit”...
  • Page 64 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 65: Chapter 6. Installing The Operating System

    RDM program to install a supported Microsoft Windows operating system. Note: To determine if the operating system you plan to install supports RDM, go to http://www.ibm.com/pc/ww/eserver/xseries/systems_management/ index.html. Downloading installation instructions The installation instructions can be downloaded from the IBM Support Web page at http://www.ibm.com/pc/support/. © Copyright IBM Corp. 2003...
  • Page 66 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 67: Chapter 7. Field Replaceable Units

    This chapter describes the removal of field-replaceable server components. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM products. See the parts listing in “System” on page 94 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.
  • Page 68 Lever closed Lever closed Figure 27. Microprocessor locking lever in the closed position Lever Lever fully fully open open Figure 28. Microprocessor locking lever in the fully open position Attention: You must ensure that the locking lever on the microprocessor socket is in the fully open position before you remove the microprocessor from or insert the microprocessor into the socket.

  • Page 69: Thermal Grease

    Thermal grease This section contains information about removing and replacing the thermal grease between the heat sink and the microprocessor. The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused, or when debris is found in the grease. Note: v Read “Installation guidelines”...

  • Page 70: System Board

    System board This section shows the locations of items on the system board and describes how to remove the system board. System board component locations Figure 29 shows the location of the battery and of system board connectors. DIMM 1 (J113) DIMM 2 (J111) Microprocessor 1 (U66) DIMM 3 (J112)

  • Page 71: Switches And Jumpers

    Switches and jumpers Figure 30 shows the location of the switches and jumpers on the system board. BIOS code page Switch block jumper (J12) (SW2) Normal 3 2 1 Backup 3 2 1 Reserved (SW3) Light Path Diagnostics button (SW4) Figure 30.

  • Page 72: System Board Led Locations

    System board LED locations Figure 31 shows the location of the LEDs on the system board. You might need to refer to this illustration when solving problems with the blade server. You need to remove the blade server from the BladeCenter unit, open the cover, and press the light path diagnostics button to light any error LEDs that were turned on during processing.

  • Page 73: System Board Removal

    System board removal When replacing the system board, you must either update the system with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image. Note: v Read “Installation guidelines” on page 27. v Read the safety notices at Appendix B, “Safety information,”...
  • Page 74 6. Remove the eight screws that secure the heat sink retention bracket to the system board, and put the screws and the module in a safe place. Notes: a. Note the alignment of the heat sink retention bracket (the arrow on the bracket aligns with the arrow on the system board).

  • Page 75: Chapter 8. Symptom-To-Fru Index

    1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always start with “General checkout” on page 19.
  • Page 76 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 1-1-3 1. Battery (CMOS write/read test failed) 2. System board 1-1-4 1. Flash BIOS. (BIOS ROM checksum failed) 2. DIMM. 3.
  • Page 77 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 2-3-4 v System board (Search for video ROM failed) 2-4-1 v System board (Video failed; screen believed operable) 3-1-1 v System board (Timer tick interrupt failed) 3-1-2 v System board...

  • Page 78: No-Beep Symptoms

    Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action Two short beeps 1. Run Diagnostics. (Information only, the configuration 2. Run the Configuration/Setup Utility program. has changed) Three short beeps 1.
  • Page 79 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 005-XXX-000 v System board (Failed video test) 030-XXX-000 1. SCSI storage expansion unit (Failed internal SCSI interface test) 2. System board 035-XXX-099 1.
  • Page 80 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 166-201-003 System Management: Failed 1. I/O adapter (I2C bus error(s) See SERVPROC and 2. System board DIAGS entries in event log.) 166-201-004 System Management: Failed 1.

  • Page 81: Post Error Codes

    Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 405-XXX-000 1. Verify that Ethernet is not disabled in BIOS. (Failed Ethernet test on controller on the 2. System board. system board) POST error codes In the following error codes, X can be any number or letter.
  • Page 82 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program. (Power-on password damaged) 2. System board. 1. Run the Configuration/Setup Utility program. (Drive startup sequence information 2.
  • Page 83 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program. (Coprocessor configuration error) 2. Battery. 3. Microprocessor. 1. Run the Configuration/Setup Utility program and verify that the (Parallel port configuration error) parallel-port setting is correct.
  • Page 84 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1962 1. Verify that a startable operating system is installed. (Drive does not contain a valid boot 2. Run diagnostics. sector) 3.

  • Page 85: Light Path Diagnostics

    Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 00180200 1. Run the Configuration/Setup Utility program. (No more I/O space available for adapter) 2. Failing adapter. 3. System board. 01295085 1.
  • Page 86 Lit blade-error Cause Action DIMM x error A memory error occurred. 1. Reseat the DIMM indicated by the lit DIMM failure LED. 2. Replace the DIMM. Note: Multiple DIMM LEDs do not necessarily indicate multiple DIMM failures. If more than one DIMM LED is on, reseat/replace one DIMM at a time until error goes away.

  • Page 87: Ide Raid

    IDE RAID Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error symptom FRU/action Drives are not detected 1. Verify that drives are installed correctly: a. Cables should be of type Ultra ATA-100 or ATA-133 and should be installed correctly.
  • Page 88 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. CD-ROM drive problems Symptom FRU/action CD-ROM drive is not 1. Verify that: recognized. v All cables and jumpers are installed correctly. v The correct device driver is installed for the CD-ROM drive. 2.
  • Page 89 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Diskette drive problems Symptom FRU/action Diskette drive activity LED stays 1. If there is a diskette in the drive, verify that: on, or the system bypasses the v The diskette is inserted correctly in the drive.
  • Page 90 Both the computer and the monitor are turned on. 2. Keyboard. 3. Management module on the BladeCenter unit; see the IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD.
  • Page 91 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Monitor problems Symptom FRU/action Testing the monitor. v See the information that comes with the monitor for adjusting and testing instructions. (Some IBM monitors have their own self-tests.) Chapter 8. Symptom-to-FRU index...
  • Page 92 If you still cannot find the problem, try using the monitor with another blade server. If the problem persists, see the IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD.
  • Page 93 Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Monitor. 3. System board.
  • Page 94 Local power control for the blade server is enabled (use the BladeCenter management module Web interface to verify), or the blade server was instructed through the management module (Web interface or IBM Director) to turn on. 2. If you just installed an option in the blade server, remove it, and restart the blade server.
  • Page 95 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. ServerGuide problems Symptom FRU/action The ServerGuide Setup and v Make sure that the CD-ROM drive is associated with the blade server that you Installation CD will not start.

  • Page 96: Service Processor Error Codes

    BladeCenter unit to the electrical sources, and restart the server. If general monitor failure. the problem remains, see “Undetermined problems” on page 90 and the IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD Service processor error codes Note: These codes are viewed in the BladeCenter management module log.

  • Page 97: Scsi Error Codes

    SCSI error codes Error code FRU/action All SCSI Errors One or more of the v Verify that the SCSI devices are configured correctly. following might be causing the problem: v A failing SCSI device (adapter, drive) v An improper SCSI configuration v Duplicate SCSI IDs in the same SCSI chain Temperature error messages...
  • Page 98 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Message Action BSE +3.3V over recommended voltage 1. Reseat blade storage expansion option. 2. Replace blade storage expansion option. BSE +3.3V under recommended voltage 1.

  • Page 99: System Shutdown

    Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Message Action System under recommended voltage for 1. Reseat blade server. +1.25v. 2. Replace blade server. System under recommended voltage for 1. Reseat blade server. +1.5v.

  • Page 100: Dasd Checkout

    If all of the blade servers exhibit the same symptom, it is probably a BladeCenter unit problem; for more information, see the IBM BladeCenter Hardware Maintenance Manual. Use the information in this section if the diagnostic tests did not identify the failure, the devices list is incorrect, or the system is inoperative.

  • Page 101: Problem Determination Tips

    5. Remove or disconnect the following devices (one at a time) until you find the failure (reinstall, turn on and reconfigure the blade server each time): v I/O adapter v Drives v Memory modules (minimum requirement = two 256 MB DIMMs) Note: Minimum operating requirements are: a.
  • Page 102 Note: To eliminate confusion, identical systems are considered identical only if they: 1. Are the exact machine type and models 2. Have the same BIOS level 3. Have the same adapters/attachments in the same locations 4. Have the same address jumpers/terminators/cabling 5.

  • Page 103: Chapter 9. Parts Listing, Type 8832

    Chapter 9. Parts listing, Type 8832 This parts listing supports the HS20 Type 8832 blade server. Note: The illustrations in this document might differ slightly from your hardware. © Copyright IBM Corp. 2003...

  • Page 104: System

    System Note: Field replaceable units (FRUs) should be serviced only by qualified field service technicians. Customer replaceable units can be replaced by the customer. System, Type 8832 (models 11X, 21X, 31X, 9TX, C1X, C2X, G1X, Index GTX, J1X, L1X, LEX, LTX, M1X, N1X) FRU No.

  • Page 105: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ®...

  • Page 106: Software Service And Support

    You can find service information for your IBM products, including supported options, at http://www.ibm.com/pc/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/...

  • Page 107: Appendix B. Safety Information

    The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.

  • Page 108: Electrical Safety

    Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.

  • Page 109: Safety Inspection Guide

    This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.

  • Page 110: Grounding Requirements

    Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
  • Page 111 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 112 Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 113 Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 114 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
  • Page 115 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
  • Page 116 Instrução 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação.
  • Page 117 Instrução 21 CUIDADO: A energia é uma ameaça quando a låmina estiver conectada à fonte de alimentação. Sempre substitua a cobertura da låmina antes de efetuar a instalação. Appendix B. Safety information...
  • Page 118 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 119 Appendix B. Safety information...
  • Page 120 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 121 Appendix B. Safety information...
  • Page 122 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 123 Appendix B. Safety information...
  • Page 124 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 125 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d'un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
  • Page 126 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d'un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
  • Page 127 Notice n° 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l'unité et l'interrupteur d'alimentation du bloc d'alimentation ne coupent pas l'arrivée de courant électrique à l'intérieur de la machine.
  • Page 128 Notice n° 21 ATTENTION: Un courant électrique dangereux est présent lorsque le Serveur lame est connecté á une source d'alimentation. Remettez toujours en place le carter du Serveur lame avant d'installer le Serveur lame. BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 129 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
  • Page 130 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
  • Page 131 Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen.
  • Page 132 Hinweis 21 ACHTUNG: Wenn das Blade an eine Stromquelle angeschlossen ist, besteht die Gefahr eines Stromschlags. Bringen Sie die Abdeckung der Blades immer an, bevor Sie sie installieren. BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 133 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
  • Page 134 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 135 Avviso 5 ATTENZIONE: Il pulsante del controllo dell'alimentazione situato sull'unità e l'interruttore di alimentazione posto sull'alimentatore non disattiva la corrente elettrica fornita all'unità. L'unità potrebbe disporre di più di un cavo di alimentazione. Per disattivare la corrente elettrica dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione. Avviso 10 ATTENZIONE: Non poggiare oggetti che pesano più...
  • Page 136 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 137 Appendix B. Safety information...
  • Page 138 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 139 Appendix B. Safety information...
  • Page 140 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 141 Appendix B. Safety information...
  • Page 142 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
  • Page 143 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
  • Page 144 Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
  • Page 145 Declaración 21 PRECAUCIÓN: Existe energia perigosa quando a låmina está ligada à fonte de alimentação. Substitua sempre a cobertura da låmina antes de instalar a mesma. Appendix B. Safety information...
  • Page 146 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 147: Appendix C. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 148: Trademarks

    Chipkill ThinkPad EtherJet Tivoli e-business logo Tivoli Enterprise Eserver Update Connector FlashCopy Wake on LAN XA-32 IBM (logo) XA-64 IntelliStation X-Architecture NetBAY XceL4 Netfinity XpandOnDemand NetView xSeries OS/2 WARP Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.

  • Page 149: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 150: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 151: European Union Emc Directive Conformance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.
  • Page 152 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 153: Index

    16 DASD checkout 90 flash memory 25 diagnostic error codes 68 flash ROM page-swap jumper 25 diagnostic programs forgotten power-on password, bypassing 15 overview 21 starting 22 diagnostic text messages 21 diagnostic tools 20 © Copyright IBM Corp. 2003...
  • Page 154 memory errors 25 memory module general checkout 19 Chipkill support 39 grease, thermal 59 installing 39, 40 order of installation 39 specifications 5, 6 supported 5, 6, 39 hard disk drive problems 79 memory problems 81 hot-swap drive microprocessor installing 48 heat sink 43 hot-swap drives installing 41...
  • Page 155 problems (continued) memory 81 temperature errors 87 microprocessor 81 temperature-related system shutdown 89 monitor 81 test log mouse 80 saving 23 network connection 86 viewing 23 option 83 thermal grease 59 pointing device 80 thermal material, heat sink 43 power 84 trademarks 138 ServerGuide 85 troubleshooting 19...
  • Page 156 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 158 Part Number: 49Y0165 Printed in USA (1P) P/N: 49Y0165...

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