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IBM BladeCenter HS20 Problem Determination And Service Manual
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IBM BladeCenter HS20 Problem Determination And Service Manual

IBM BladeCenter HS20 Problem Determination And Service Manual

Type 7981 and 1884
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BladeCenter HS20 Type 7981 and 1884
Problem Determination and Service Guide

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  • Page 1 BladeCenter HS20 Type 7981 and 1884 Problem Determination and Service Guide...
  • Page 3 BladeCenter HS20 Type 7981 and 1884 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 85, and the Warranty and Support Information document on the IBM BladeCenter Documentation CD. Second Edition (May 2006) © Copyright International Business Machines Corporation 2006. All rights reserved.

  • Page 5: Table Of Contents

    Viewing the test log ..... . 43 Diagnostic error codes ..... 43 © Copyright IBM Corp. 2006...
  • Page 6 Solving undetermined problems ....49 Calling IBM for service ..... . 50 Chapter 3.
  • Page 7 Electronic emission notices ....89 Federal Communications Commission (FCC) statement ..89 Industry Canada Class A emission compliance statement ..89 Australia and New Zealand Class A statement .
  • Page 8 BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2006...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product on which you are working. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.

  • Page 11: Safety Statements

    v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
  • Page 12 2. First, remove power cords from outlet. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4. Remove all cables from devices. 5. Turn device ON. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 13 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 14 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 15 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 16 BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 17: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 18: Notices And Statements In This Document

    Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 19: Features And Specifications

    Features and specifications The following table provides a summary of the features and specifications of the HS20 Type 7981 and 1884 blade servers operating in a non-NEBS environment. Note: Power, cooling, removable-media drives, external ports, and advanced system management are provided by the BladeCenter unit. Microprocessor: Integrated functions: Electrical Input: 12 V dc...

  • Page 20: Blade Server Controls, Leds, And Connectors

    All subsequent switching takes place in the normal KVM switching time frame (up to 20 seconds). BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 21 The information LED can be turned off through the management-module Web interface or through the management console that is running IBM Director Console. Blade-error LED: When this amber LED is lit, it indicates that a system error has occurred in the blade server.

  • Page 22: Turning On The Blade Server

    If the operating system stops functioning, you can press and hold the power-control button for more than 4 seconds to turn off the blade server. v The management-module can turn off the blade server. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 23: System-Board Layouts

    System-board layouts The following illustrations show the connectors, LEDs, switches, and jumpers on the system board. The illustrations in this document might differ slightly from your hardware. System-board connectors The following illustration shows the connectors on the system board. I/O expansion DIMM 1 option DIMM 2...

  • Page 24: System-Board Leds

    The following illustration shows the light path diagnostics panel on the system board. NMI error LED Microprocessor mismatch error LED SBRD System-board error LED TEMP Over temperature error LED Light path diagnostics LED Light path diagnostics switch BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 25: Chapter 2. Diagnostics

    POST has detected a problem. To determine the meaning of a beep code, see “Beep code descriptions” on page 10. If no beep code sounds, see “No-beep symptoms” on page 16. © Copyright IBM Corp. 2006...
  • Page 26 DIMMs b. (Trained service technician only) System board assembly 1-2-1 Programmable interval timer failed. (Trained service technician only) Replace the system board assembly. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 27 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981 and 1884,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 28 3-1-1 Timer tick interrupt failed. (Trained service technician only) Replace the system board assembly. 3-1-2 Interval timer channel 2 failed. (Trained service technician only) Replace the system board assembly. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 29 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981 and 1884,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 30 DIMMs b. (Trained service technician only) System board assembly Two short beeps Information only, configuration has 1. Run diagnostics. changed. 2. Run the Configuration/Setup Utility program. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 31 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981 and 1884,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 32: Error Logs

    If a blade server is moved from one bay to another, the management-module event log will report BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 33 messages for that blade server using the new bay number; messages for that blade server that were generated before the move will still be listed using the previous bay number. The BMC log is limited in size. When the log is full, new entries will not overwrite existing entries;...

  • Page 34: Post Error Codes

    (Trained service technician only) Microprocessor 1 b. (Trained service technician only) Microprocessor 2 c. (Trained service technician only) System board assembly BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 35 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981 and 1884,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 36 Processor speed mismatch detected. The Replace one of the microprocessors with a two installed microprocessors are not the microprocessor of the same type and speed as the same frequency. remaining installed microprocessor. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 37 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981 and 1884,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 38 1. Run the Configuration/Setup Utility program and adjust the adapter settings. 2. Remove each adapter one at a time, restarting the blade server each time, until the problem is isolated. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 39 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981 and 1884,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 40: Checkout Procedure

    If no LEDs are lit on the blade server front panel, verify the blade server status and errors in the management-module Web interface; also see “Solving undetermined problems” on page 49. v If device errors occur, see “Troubleshooting tables” on page 25. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 41: Performing The Checkout Procedure

    Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. If the blade server is running, turn off the blade server. 2. Turn on the blade server. Make sure that the blade server has control of the video (the keyboard/video/mouse button is lit).

  • Page 42: Cd Or Dvd Drive Problems

    You can now safely switch ownership of the media tray to another blade server. happens when you have not safely stopped the drives before switching ownership of the media tray [CD or DVD drive, diskette drive, and USB port].) BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 43: Diskette Drive Problems

    Diskette drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981 and 1884,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 44: Hard Disk Drive Problems

    This causes the blade server to overheat and shut down. v The SAS hard disk drives are configured correctly. 2. Check the BMC log (see “Error logs” on page 16). BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 45: Keyboard, Mouse, Or Pointing-Device Problems

    Keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981 and 1884,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 46: Memory Problems

    1. (Trained service technician only) Reseat microprocessor 1. continuous beep during POST, 2. (Trained service technician only) Replace microprocessor 1. indicating that the startup (boot) microprocessor is not working correctly. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 47: Monitor Or Video Problems

    Monitor or video problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.

  • Page 48: Network Connection Problems

    The settings in the switch module are correct for the blade server (settings in the switch module are specific to each blade server). If the problem remains, see “Solving undetermined problems” on page 49. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 49: Optional-Device Problems

    An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the blade server (see http://www.ibm.com/eserver/ serverproven/compat/us). v You followed the installation instructions that came with the device and the device is installed correctly.
  • Page 50 System under recommended voltage for 1. Reseat the blade server. +3.3v. 2. Replace the blade server. System under recommended 5V fault. 1. Reseat the blade server. 2. Replace the blade server. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 51: Power Problems

    Local power control for the blade server is enabled (use the BladeCenter management-module Web interface to verify), or the blade server was instructed through the management-module (Web interface or IBM Director) to start. 2. If you just installed a device in the blade server, remove it, and restart the blade server.

  • Page 52: Serverguide Problems

    (SAS RAID servers), or the ServerGuide System Partition is available. not present. Run the ServerGuide program and make sure that setup is complete. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 53: Service Processor Problems

    Service processor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981 and 1884,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 54: Light Path Diagnostics

    Press and hold the light path diagnostics switch to light the LEDs of the failing components in the blade server. The LEDs will remain lit for as long as you press the switch, to a maximum of 25 seconds. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 55 The following illustration shows the locations of the system board error LEDs. Light path diagnostics (SW4) DIMM 1 error LED (CR201) DIMM 2 error LED (CR4) Microprocessor 1 error LED (CR12) DIMM 3 Error LED (CR5) DIMM 4 Error LED (CR6) I/O expansion connectors...

  • Page 56: Light Path Diagnostics Leds

    2. (Trained service technician only) Replace the system board assembly. S BRD (System The system board has failed (Trained service technician only) Replace the board error) system board assembly. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 57: Diagnostic Programs, Messages, And Error Codes

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981 and 1884,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 58: Diagnostic Text Messages

    The result is followed by an error code or other additional information about the error. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 59: Viewing The Test Log

    Viewing the test log To view the test log when the tests are completed, select Utility from the top of the screen and then select View Test Log. The test-log data is maintained only while you are running the diagnostic programs. When you exit from the diagnostic programs, the test log is cleared.
  • Page 60 Reseat the adapter (if installed). 075-xxx-000 Failed power supply test. Replace the power supply (see the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit). BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 61 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981 and 1884,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 62 Failed diagnostics LED panel test. (Trained service technician only) Replace the system board assembly. 180-xxx-003 Failed system board LED test. (Trained service technician only) Replace the system board assembly. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 63 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981 and 1884,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 64: Recovering From A Bios Update Failure

    12. When you are prompted whether you want to save the current code to a diskette, type N. 13. Select Update the BIOS. Attention: Do not restart the blade server at this time. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 65: Service Processor (Bmc) Error Codes

    14. When the update is complete, remove the flash diskette from the diskette drive. 15. Turn off the blade server, remove it from the BladeCenter unit, and remove the cover of the blade server. 16. Move switch SW2-1 to OFF to return to the normal startup mode. 17.

  • Page 66: Calling Ibm For Service

    – What occurs? When? Where? – Is the failure repeatable? – Has the current server configuration ever worked? – What changes, if any, were made before it failed? BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 67 – Is this the original reported failure, or has this failure been reported before? v Diagnostic program type and version level v Hardware configuration (print screen of the system summary) v BIOS code level v Operating-system type and version level You can solve some problems by comparing the configuration and software setups between working and nonworking servers.
  • Page 68 BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 69: Chapter 3. Parts Listing, Type 7981 And 1884

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 70 Tray, SAS hard disk drive with left hand side lever release 31R2239 (Channel 0) (all models) Tray, SAS hard disk drive with right hand side lever release 40K5859 (Channel 1) (all models) BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 71: Chapter 4. Removing And Replacing Blade Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty that is designated for your server.

  • Page 72: System Reliability Guidelines

    Returning a device or component If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 73: Removing The Blade Server From A Bladecenter Unit

    Removing the blade server from a BladeCenter unit Attention: v To maintain proper system cooling, do not operate the BladeCenter unit without a blade server, expansion unit, or blade filler installed in each blade bay. v Note the bay number. Reinstalling a blade server into a different bay than the one from which it was removed could have unintended consequences.

  • Page 74: Installing The Blade Server In A Bladecenter Unit

    Important: Do not place the label on the blade server or in any way block the ventilation holes on the blade server. See the documentation for your BladeCenter unit for information about the label placement. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 75: Removing And Replacing Tier 1 Crus

    Installation and User’s Guide. Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 76: Installing The Blade Server Cover

    3. Pivot the cover to the closed position until it clicks into place. 4. Install the blade server into the BladeCenter unit. See “Installing the blade server in a BladeCenter unit” on page 58 for instructions. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 77: Removing The Bezel Assembly

    Removing the bezel assembly To remove the bezel assembly, complete the following steps. Bezel-assembly release Bezel-assembly release Control panel Control-panel connector cable 1. Read the safety information that begins on page vii and “Installation guidelines” on page 55. 2. Open the blade server cover (see “Removing the blade server cover” on page 59 for instructions).

  • Page 78: Removing A Sas Hard Disk Drive

    7. If you are instructed to return the SAS drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 79: Installing A Sas Hard Disk Drive

    Installing a SAS hard disk drive To install a SAS hard disk drive, complete the following steps. Hard drive release lever SAS ID 1 SAS ID 0 Hard drive release lever 1. Identify the location (SAS ID 0 or SAS ID 1) in which the hard disk drive will be installed.

  • Page 80: Installing A Memory Module

    See the Installation and User’s Guide for additional information about the type of memory that is compatible with the server. Pair DIMM connectors First 1 (J113) and 2 (J111) Second 3 (J112) and 4 (J110) BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 81 The following illustration shows the locations of the DIMM sockets on the system board. DIMM 2 DIMM 1 DIMM slot 4 DIMM slot 3 Complete the following steps to install a DIMM: DIMM Retaining clip 1. Read the documentation that comes with the DIMM. 2.

  • Page 82: Removing A Small-Form-Factor Expansion Card

    Installing a small-form-factor expansion card To install a small-form-factor expansion card, complete the following steps: Expansion card BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 83: Removing A Standard-Form-Factor Expansion Card

    1. Touch the static-protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component; then, remove the expansion card from the package. 2. Orient the expansion card over the system board. 3.
  • Page 84 BladeCenter unit” on page 58). 8. If you are instructed to return the expansion card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 85: Installing A Standard-Form-Factor Expansion Card

    Installing a standard-form-factor expansion card To install a replacement standard-form-factor expansion card, complete the following steps. Expansion card Expansion card tray Hard disk drive tray 1. If the expansion card tray was removed, secure the tray to the system board with the screws from the option kit or from the removed drive tray.

  • Page 86: Removing The Battery

    After you replace the battery, you must reconfigure the server and reset the system date and time. v To avoid possible danger, read and follow the following safety statement. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 87 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 88: Removing And Replacing Frus

    Note: If you are replacing a failed microprocessor, make sure that you have selected the correct microprocessor for replacement (see “Light path diagnostics” on page 38). 6. Remove the heat sink. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 89 Attention: Do not touch the thermal material on the bottom of the heat sink. Touching the thermal material will contaminate it. If the thermal material on the microprocessor or heat sink becomes contaminated, you must replace the heat sink. a. Press firmly on the captive screws and loosen them with a screwdriver. Follow the pattern that is shown on the following label.

  • Page 90: Installing A Microprocessor And Heat Sink

    2. If the microprocessor locking lever is closed, release it by moving it away from the microprocessor socket and around the locking lever retainer tab; then, rotate it upward to the fully open position. Microprocessor- locking lever Locking lever retainer tab BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 91 Attention: v Do not use any tools or sharp objects to lift the locking lever on the microprocessor socket. Doing so might result in permanent damage to the system board. v Make sure that the locking lever on the microprocessor socket is in the fully open position before you install the microprocessor into the microprocessor socket.
  • Page 92 720° 7. Install the bezel assembly (see “Installing the bezel assembly” on page 61). 8. Install the blade server cover (see “Installing the blade server cover” on page 60). BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 93 9. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 58). Chapter 4. Removing and replacing blade server components...

  • Page 94: Removing The System Board Assembly

    3. Install the blade server cover (see “Installing the blade server cover” on page 60). 4. Install the blade server into the BladeCenter unit. See “Installing the blade server in a BladeCenter unit” on page 58. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 95: Chapter 5. Configuration Information And Instructions

    This chapter provides information about updating the firmware and using the configuration utilities. Firmware updates IBM periodically makes BIOS, service processor (BMC), and diagnostic firmware updates available for the blade server. Go to http://www.ibm.com/support/ to download the latest firmware for the blade server. Install any updates, using the instructions that are included with the downloaded file.

  • Page 96: Blade Server Ethernet Controller Enumeration

    Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/support. 2. Under Search technical support, type 7981 or 1884, and click Search. 3. In the Additional search terms field, type ethernet, and click Go.

  • Page 97: Configuring A Sas Raid

    You can use two SAS hard disk drives in the blade server to implement and manage a RAID level-0 (striping) or RAID level-1 (mirroring) array under an operating system that is listed at http://www.ibm.com/eserver/ serverproven/compat/us. For more information, see the Installation and User’s Guide.
  • Page 98 BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 99: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ®...

  • Page 100: Software Service And Support

    Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with BladeCenter products. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.

  • Page 101: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 102: Trademarks

    When referring to hard disk drive capacity or communications volume, MB stands for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible capacity may vary depending on operating environments. BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 103: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 104: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 105: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 106: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...

  • Page 107: Index

    Configuration/Setup Utility program 79 USB port 37 configuring your server 79 video 31 connectors errors battery 7 BMC 49 I/O expansion card 7 format, diagnostic code 42 memory 7 light path LEDs 40 microprocessor 7 © Copyright IBM Corp. 2006...
  • Page 108 28 light path diagnostics 38 intermittent 28 light path diagnostics LEDs 40 keyboard 29 light path diagnostics panel 8 memory 30 light path LED locations 38 BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 109 problems (continued) system board (continued) microprocessor 30 LEDs 8 monitor 31 system board assembly mouse 29 replacement 78 network connection 32 system board layouts 7 optional devices 33 system reliability 56 pointing device 29 POST/BIOS 18 power 35 ServerGuide 36 test log, viewing 43 service processor 37 thermal material...
  • Page 110 BladeCenter HS20 Type 7981 and 1884: Problem Determination and Service Guide...
  • Page 112 Part Number: 31R1716 Printed in USA (1P) P/N: 31R1716...

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