Types Of Warranty Service - Lenovo ThinkCentre A35 Quick Reference Manual
(english) quick reference for thinkcentre a35 (type 8139)
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Machine
Type
Country or Region of Purchase
8139
All countries and regions
Types of Warranty Service
If required, your Service Provider will provide repair or exchange service
depending on the type of warranty service specified for your Machine in the
above table and as described below. Scheduling of service will depend upon
the time of your call and is subject to parts availability. Service levels are
response time objectives and are not guaranteed. The specified level of
warranty service may not be available in all worldwide locations, additional
charges may apply outside your Service Provider's normal service area, contact
your local Service Provider representative or your reseller for country and
location specific information.
1. Customer Replaceable Unit ("CRU") Service
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to
install whereas Tier 2 CRUs require some technical skill and tools. CRU
information and replacement instructions are shipped with your Machine
and are available from Lenovo at any time on your request. You may
request that a Service Provider install CRUs, at no additional charge, under
the type of warranty service designated for your Machine. Lenovo specifies
in the materials shipped with a replacement CRU whether a defective CRU
must be returned. When return is required, 1) return instructions and a
container are shipped with the replacement CRU, and 2) you may be
charged for the replacement CRU if Lenovo does not receive the defective
CRU within 30 days of your receipt of the replacement.
2. On-site Service
Your Service Provider will either repair or exchange the failing Machine at
your location and verify its operation. You must provide suitable working
area to allow disassembly and reassembly of the Lenovo Machine. The area
must be clean, well lit and suitable for the purpose. For some Machines,
certain repairs may require sending the Machine to a designated service
center.
3. Courier or Depot Service *
You will disconnect the failing Machine for collection arranged by your
Service Provider. A shipping container will be provided to you for you to
return your Machine to a designated service center. A courier will pick up
your Machine and deliver it to the designated service center. Following its
repair or exchange, the service center will arrange the return delivery of the
Machine to your location. You are responsible for its installation and
verification.
4. Customer Carry-In or Mail-In Service
Warranty Period
Parts and labor -1 year
Appendix A. Lenovo Statement of Limited Warranty
Type of
Warranty
Service
6
45
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