Lenovo ThinkPad Edge 15 Troubleshooting Manual
(english) service and troubleshooting guide
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Summary of Contents for Lenovo ThinkPad Edge 15
- Page 1 Service and Troubleshooting Guide ThinkPad Edge 11², Edge 13², Edge 14², and Edge 15²...
- Page 2 • Regulatory Notice The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the Web site. To refer to them, go to http://www.lenovo.com/support, click User Guides & Manuals, and then follow the instructions on the screen. Fifth Edition (November 2011) ©...
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Page 3: Table Of Contents
Electrical current safety information . viii Laser compliance statement . Chapter 1. Finding information. Locating the Lenovo Limited Warranty information . Lenovo Web site (http://www.lenovo.com) Lenovo Support Web site . Recording your computer information . Chapter 2. Getting help and service . - Page 4 ENERGY STAR model information . Notice for Safety and Warranty information . Notice for Regulatory information Trademarks . Service and Troubleshooting Guide...
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Page 5: Important Safety Information
This information can help you safely use your notebook personal computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo ® Limited Warranty. For more information, see Chapter 3, Warranty Information in the Safety and Warranty Guide. -
Page 6: Safety Guidelines
Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement. -
Page 7: Batteries
Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. This system does not support batteries that are not genuine Lenovo-made or authorized. -
Page 8: Rechargeable Battery Notice
Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty. -
Page 9: Lithium Coin Cell Battery Notice
Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed Do not: •... -
Page 10: Electrical Current Safety Information
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. -
Page 11: Laser Compliance Statement
DANGER • Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: To disconnect: 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2. - Page 12 Service and Troubleshooting Guide...
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Page 13: Chapter 1. Finding Information
The Lenovo Limited Warranty information is available at: http://www.lenovo.com/warranty/llw_02 Lenovo Web site (http://www.lenovo.com) The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following: • Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your computer, and special offers. - Page 14 ______________________________________________ Date of purchase You can register your computer by following the instructions at: http://www.lenovo.com/register You will receive the following benefits after registering your computer: • Faster service when you call for help • Automatic notification of free software and special promotional offers...
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Page 15: Chapter 2. Getting Help And Service
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. -
Page 16: Getting Help Around The World
To determine if your machine is in warranty and when the warranty expires, go to http://www.lenovo.com/support, and click Warranty, then follow the instructions on the screen. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, “Warranty information” in the Safety and Warranty Guide. -
Page 17: Frequently Asked Questions
To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/support, click Warranty, and follow the instructions on the screen. Frequently asked questions... - Page 18 Country or region Telephone number Belgium 02-210-9820 +32 (0)2 339 3611 (Warranty service and support) (Dutch) 02-210-9800 (French) Bolivia 0800-10-0189 (Spanish) Brazil Calls made from within the Sao Paulo region: (11) 3889-8986 Calls made from outside the Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Brunei...
- Page 19 Country or region Telephone number Egypt 202-25948500 (English, Arabic) El Salvador 800-6264 (Spanish) Estonia +372 66 00 800 +372 6776793 Finland 09-459-6960 +358-800-1-4260 (Warranty service and support) (Finnish) France 0238-557-450 Hardware: 0810-631-213 (Warranty service and support) Software: 0810-631-020 (Warranty service and support) (French) Germany...
- Page 20 Country or region Telephone number Japan ThinkPad battery recall: 0120-277-874 PC Products Toll Free: 0120-20-5550/5555 For International: +81-46-266-4716 Note: The above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer.
- Page 21 INFO TECH (pvt) Ltd.: 00 924 2111 427 427 International Office Products (pvt) Ltd.: 00 92 212 422 569, 00 92 213 241 2023 Selling Business Systems: 00 92 21 568 9823 Panama 206-6047 001-866-434-2080 (Lenovo Customer Support Center - Toll free) (Spanish) Paraguay 009-800-52-10026 (Spanish) Peru...
- Page 22 Country or region Telephone number Singapore 800 6011 343 (Local number only) +603 8315 6856 (DID) (English) Slovakia +421 2 4974 8888 Slovenia +386-1-200-50-60 (Slovenian) Spain 91-714-7983 0901-100-000 (Spanish) Sri Lanka +9411 2493547 +9411 2493548 (English) Sweden 08-477-4420 077-117-1040 (Warranty service and support) (Swedish) Switzerland 058-333-0900...
- Page 23 Country or region Telephone number Vietnam For Northern Area and Hanoi City: 844 3 946 2000 or 844 3 942 6457 For Southern Area and Ho Chi Minh City: 848 3 829 5160 or 844 3 942 6457 (Vietnamese, English) Yemen Al Khirbash and Agencies &...
- Page 24 Service and Troubleshooting Guide...
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Page 25: Appendix A. Lenovo Limited Warranty
Appendix A. Lenovo Limited Warranty This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. ThinkPad Edge 11" Country or Region Type of Warranty Machine Type... -
Page 26: Types Of Warranty Service
Under CRU Service, the Service Provider will ship CRUs to you at its cost for installation by you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs”... - Page 27 Under Mail-In Service, your product will be repaired or exchanged at a designated service center after you deliver it at your risk and expense. After the product has been repaired or exchanged, it will be returned to you at Lenovo’s risk and expense, unless the Service Provider specifies otherwise.
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Page 28: Suplemento De Garantía Para México
You may be charged for the replacement product if Lenovo does not receive the failed product within thirty (30) days of your receipt of the replacement product. -
Page 29: Appendix B. Customer Replaceable Units (Crus)
CRUs can be removed and installed by customers or, during the warranty period, by a Lenovo service technician. Lenovo notebook computers contain both self-service and optional-service CRUs: • Self-service CRUs: these CRUs can be unplugged, or are secured by no more than two screws. - Page 30 Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide. The following tables provide a list of CRUs for your computer and tell where to find the replacement instructions.
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Page 31: Appendix C. Notices
Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. -
Page 32: Export Classification Notice
Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk. Any performance data contained herein was determined in a controlled environment. - Page 33 This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
- Page 34 Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022...
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Page 35: Eu Weee Statements
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan EU WEEE Statements The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway. -
Page 36: Ukraine Rohs
For more information about ENERGY STAR, visit the following Web site: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive... - Page 37 The Wake on LAN ® function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in Sleep or Standby mode. If you do not need to have Wake on LAN set to Enable...
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Page 38: Notice For Safety And Warranty Information
The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/support, and then click User Guides & Manuals. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo... - Page 40 Part Number: 0A96712 Printed in China (1P) P/N: 0A96712 *0A96712*...