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HP DesignJet 250C Service Manual
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HP DesignJet 250C Service Manual

Hewlett packard service manual
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Summary of Contents for HP DesignJet 250C

  • Page 1 Service Manual HP DesignJet 230, HP DesignJet 250C, HP DesignJet 330 and HP DesignJet 350C Plotters...
  • Page 2 For HP Internal Use Warranty Only Hewlett Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. WARNING Electrical Shock Hazard Electrostatic Discharge...
  • Page 3 Service Manual HP DesignJet 230, HP DesignJet 250C, HP DesignJet 330 and HP DesignJet 350C Plotters...

  • Page 4: Part Numbers

    Purpose Readership Training Part Numbers Conventions 250C 350C D/A1 size plotters E/A0 size plotters...
  • Page 5 1 Product Information 2 Site Planning and Requirements...
  • Page 6 3 Installation and Configuration 4 Preventive Maintenance...
  • Page 7 5 Functional Overview...
  • Page 8 6 Removal and Replacement...
  • Page 9 7 Calibrations and Adjustments 8 Troubleshooting...
  • Page 11 9 Product History and Service Notes 10 Parts and Diagrams 11 Support Services...
  • Page 12 General Definition of Safety Symbols International caution symbol (refer to manual): the product is marked with this symbol when it is necessary for the user to refer to the instruction manual in order to protect themselves and the instrument against damage. Indicates dangerous voltage (terminals fed from the interior by voltage exceeding 1000 volts must also be marked).

  • Page 13: Product Information

    Product Information...
  • Page 14 Applications Drivers Graphic Languages Device Control Languages...

  • Page 15: Network Connections

    Novell Netware LAN Manager TCP/IP Memory Accuracy w Input/Output Interfaces HP JetDirect EX Computer Operating System DOS, Windows DOS, Windows HP-UX, Sun OS, Solaris IBM AIX Macintosh, Apple Products DOS, Windows DOS, Windows HP-UX, Sun OS, Solaris, IBM AIX " "...

  • Page 16: Media Types

    Upgrading a DesignJet 330 350C Media Types Monochrome Plotting Plain paper and plotter paper Plain vellum (HP preferred) Plain translucent paper (HP preferred) HP single-matte polyester film 350C Monochrome Plotting Color Plotting 300 x 300 dpi 300 x 300 dpi...

  • Page 17: Media Sizes

    Media Sizes The DesignJet 230 and 250C plotters 250C handle only sheet media, not roll media. The DesignJet 330 and 350C plotters 350C handle sheet media and roll media. Sheet media must not exceed the maxima and minima shown here:...
  • Page 18 Notes Product Information C4699 90000...

  • Page 19: Site Planning And Requirements

    Site Planning and Requirements...
  • Page 20 (ground) terminal. Serious shock hazard leading to death or injury may result if the plotter is not properly grounded. Serial (RS 232 C) Interface Parallel (Bi Tronics/Centronics) Interface 250C 350C Power Requirements Voltage Max current (rms) 100 V ac 1.40 A...

  • Page 21: Choosing A Suitable Plotter Environment

    Choosing a Suitable Plotter Environment (Instructions ' User's Guide, chapter 1, w Position the plotter.) Environmental Specifications Hardware: Operating environment: Plotter With cartridges and media: Storage environment: Plotter/media Cartridges Acoustics:* Operating D/A1-size plotters E/A0-size plotters Idle These specifications are typical sound pressures at a one meter bystander position. Idle specification assumes fan is off.
  • Page 22 Notes Site Planning and Requirements C4699 90000...
  • Page 23 Installation and Configuration...

  • Page 24: Unpacking And Assembling The Plotter

    Unpacking and Assembling the Plotter When the plotter arrives at the user site: 1 Inspect the shipping container for damage. If the shipping container shows signs of damage, retain it until you have checked the contents of the shipment and verified the performance of the plotter. 2 Unpack and assemble the plotter, following the series of illustrations below.
  • Page 25 C4699 90000 Installation and Configuration...

  • Page 26: Inspecting The Plotter For Damage

    Visually inspect the plotter for damage, scratches, dents, or other mechanical defects. If the plotter is damaged in transit, notify the carrier and the nearest HP Sales and Support Office. Retain the shipping container and insulation material for the carrier's inspection. The Sales and Support Office will arrange for the repair or replacement of the plotter.
  • Page 27 Assembling the Legs (Optional) If the user has purchased the optional legs for the plotter, assemble them following the series of illustrations below: C4699 90000 E/A0 size plotters only. Installation and Configuration...
  • Page 28 Installation and Configuration C4699 90000...
  • Page 29 32Kg ( 71 lb) E/A0 size plotters only. C4699 90000 Installation and Configuration...
  • Page 30 Assembling the Roll Feed Assembly (Optional) 350C If the user has purchased the optional roll feed assembly for the plotter, assemble it following the series of illustrations below: Installation and Configuration C4699 90000...
  • Page 31 C4699 90000 Installation and Configuration...
  • Page 32 3 10 Installation and Configuration C4699 90000...
  • Page 33 C4699 90000 Installation and Configuration 3 11...

  • Page 34: Installing The Plotter

    (Instructions ' User's Guide, chapter 1, Setting up the plotter.) Using the Plotter (Instructions ' Quick Reference Guide.) DesignJet 230 Front Panel or vellum or translucent DesignJet 250C Front Panel or vellum or translucent Special paper 3 12 Installation and Configuration...

  • Page 35: Front Panel

    DesignJet 330 Front Panel DesignJet 350C Front Panel C4699 90000 SETUP REPLOT FORM FEED Load Media FORM FEED REPLOT SETUP Load Media Installation and Configuration CONTINUE PLOTTING CONTINUE PLOTTING 3 13...

  • Page 36: Power On Self Tests

    Third Party Inks and Off Axis Ink Systems 350C Power On Self Tests Demonstration Plot Language setup sheet w Change the language, w Send a sample plot or demo plot...

  • Page 37: Installation And Configuration

    Example of Setup Sheet 250C The following is a scaled version of a DesignJet 250C setup sheet (setup sheet for Designjet 230 is very similar): HP DesignJet 250C Current setting= 1. Language 2. Serial Interface Baud Rate English 1200 Français...
  • Page 38 Example of Setup Sheet 350C The following is a scaled version of a DesignJet 350C setup sheet (setup sheet for Designjet 330 is very similar): 350C Software 3 16 Installation and Configuration C4699 90000...

  • Page 39: Preventive Maintenance

    Preventive Maintenance...
  • Page 40 Average number of plots per day Maximum number of plots per day 10 E/A0 CAD plots 20 E/A0 CAD plots...

  • Page 42: General Cleaning

    Disconnect the plotter from the power source prior W A R N I N G to performing any cleaning. DO NOT allow liquid to run on to electrical components or circuits, or through openings in the enclosure, as this can create a shock hazard leading to death or injury.

  • Page 43: Functional Overview

    Functional Overview...
  • Page 44 ' HP DesignJet 220 and HP DesignJet 200 Plotters - Service Manual," ' HP C2858B/C2859B DesignJet 650C Service Manual," 13 14...
  • Page 45 During sheet media loading, the plotter: 0 Detects the front edge of the media. (Media sensor located before pinch arm stops.) 1 Grips and advances the media. 2 Moves the media forwards and backwards to check whether it is still present and correctly gripped.
  • Page 46 350C...
  • Page 47 350C Pinch Arm Sensor 350C...

  • Page 48: Carriage Drive Mechanics

    Bail Bail Lift Mechanism Carriage Drive Mechanics Motor, Belt and Pulley Carriage Guidance Positional Feedback Take care not to cut yourself on the encoder strip inside the plotter.

  • Page 49: Print Cartridges

    Line Sensor 350C Print Cartridges Distance between Carriage and Media Carriage (Side View) Adjusting Screw Back Slider Beam Cross–section Î Î Bail-Lift Engaging Tab Integrated Line Sensor...

  • Page 50: Producing An Image

    Note that the firmware can recognize from the plot data whether a plot is color or monochrome. You do not set this parameter on the front panel. Monochrome Plots on Paper 250C Resolution (dpi) Passes per Swath (#) Carriage Speed (ips)
  • Page 51 Color Plots on Special Paper 250C Resolution (dpi) Passes per Swath (#) Carriage Speed (ips) Carriage Axis Depletion Media Axis Depletion Pass Advance (swaths) Bidirectional Minimum Pass Time (sec) Monochrome Plots on Paper and Film Media 350C Fast Resolution (dpi)
  • Page 52 Monochrome Plots on Coated Media 350C Fast Resolution (dpi) 300x300 Passes per Swath (#) Carriage 26.67 Speed (ips) Carriage Axis Depletion Media Axis Depletion Pass Advance (swaths) Bidirectional Minimum Pass Time (sec) Color Plots on Paper and Coated Media 350C Resolution (dpi) Passes per Swath (#) Carriage Speed (ips)

  • Page 53: Service Station

    Color Plots on Glossy Paper 350C Passes per Swath (#) Pass Advance (swaths) Bidirectional Service Station Spittoon Primer Fast Normal w Cleaning the cartridge nozzles Best...

  • Page 54: Plotter Architecture

    Plotter Architecture The plotters have a multiprocessor architecture similar to that of the DesignJet 650C. The following diagram gives an overview of the architecture: Main Processor (80960CA) Internal Memory (ROM/RAM) 80960 BUS Support Swath RAM & Shuffler (1 Mbyte) ASIC Servo EEPROM Processor...

  • Page 55: Electronics Module

    Main PCA Connections Front Panel 350C Pinch-arm Sensor Cover Sensor Media Sensor Carriage Media Media Encoder Motor Carriage Motor Sensors cover sensor media sensor pinch arm sensor 350C Electronics Module J11 Parallel J12 Serial U19 Firmware SIMM RAM SIMM...

  • Page 56: Input/Output Interfaces

    EEROM Input/Output Interfaces HP JetDirect EX HP JetDirect EX Plus3 w Network Connections w Accessories Bi Tronics RS 232 C...

  • Page 57: Power Supply

    Power Supply The primary side of the power supply contains rectified line W A R N I N G voltage that can be lethal when touched even if the ON/OFF switch is OFF. In any case, you should not need to open the electronics module.

  • Page 59: Removal And Replacement

    Removal and Replacement...
  • Page 60 Serious shock hazard leading to death or injury may result if W A R N I N G you do not take the following precautions: Ensure that the ac power outlet (mains) has a protective earth (ground) terminal. Switch the plotter off, and disconnect it from the power source prior to performing any maintenance.
  • Page 61 3/16 inch...
  • Page 62 Installing a RAM or ROM SIMM A RAM SIMM provides the plotter with extra memory. A ROM SIMM contains new firmware code to override the internal firmware code. 1 Make sure that the plotter is switched OFF and that neither the power cord nor an interface cable is connected.

  • Page 63: Removing The Bail

    Removing the Bail 1 Open the top cover. 2 Move the cartridge carriage to the extreme left. W A R N I N G In the following step, take care neither to cut yourself on the encoder strip, nor to damage the strip.
  • Page 64 Removing the Cartridge Caps and Wiper Blades W A R N I N G You are likely to get ink on your hands while performing the following procedure. 1 Open the top cover of the plotter. 2 Move the cartridge carriage to the right, out of the service station area.

  • Page 65: Removing The Top Cover

    Removing the Top Cover 1 Open the top cover. 2 Push the right hand side of the cover slightly back, so that the rightmost hinge uncouples. C4699 90000 3 Slide the cover to the left, so that the other hinges uncouple. Reassembling: Close the cover and click each hinge into place.
  • Page 66 Removing the Roll feed Assembly 350C 1 Open the top cover. 2 While pressing the tabs on the locking bracket toward the center of the plotter, pull up on the roll feed assembly. Removal and Replacement 3 Remove the two screws that attach the roll feed brackets to the plotter.

  • Page 67: Removing The Left End Cover

    Removing the Left End Cover 1 Remove the top cover ' page 6 7. 2 Remove the roll feed assembly ' page 6 8. 350C 3 Release the three clips at the bottom of the end cover: first the side clip, then the front and back clips.

  • Page 68: Removing The Right End Cover

    Removing the Right End Cover 1 Remove the top cover ' page 6 7. 2 Remove the roll feed assembly ' page 6 8. 350C 3 Remove the pinch wheel lever and screw. Torx-10 6 10 Removal and Replacement 4 Pull the plotter on/off switch out of the end cover.
  • Page 69 C A U T I O N In the following step, be careful not to damage the two electronic cables attached inside the end cover. 6 Pull the end cover up. C4699 90000 7 Inside the end cover, press the two indicated tabs towards each other, and remove the front panel assembly from the end cover.

  • Page 70: Reinstalling The Front Panel Assembly

    Reinstalling the front panel assembly: Insert the bottom of the assembly into the two indicated notches, inside the right end cover. Then firmly reinsert the top two tabs. Notch Push the front panel from the outside, to check whether it is correctly installed. Reinstalling the right end cover: Before replacing the end cover, make sure that The black plastic piece at the front end of...

  • Page 71: Removing The Electronics Module

    Removing the Electronics Module The electronics module is a field replaceable part. You do not need to open it. If it is faulty, exchange it for a new one. 1 Remove the right end cover ' page 6 10. 2 Disconnect the front panel assembly from the main PCA ' page 6 12.

  • Page 72: Connector Cable

    8 Pull the electronics module to the right, in order to easily access the connectors. 9 Disconnect all cables from the visible part of the main PCA. Reassembling: Connector Cable 350C 6 14 Removal and Replacement 10 Pull the electronics module further to the right and out of the plotter.

  • Page 73: Removing The Media Sensor

    Removing the Media Sensor Assembly 1 Remove the electronics module ' page 6 13. 2 Pull the media sensor assembly down from the underside of the entry platen. C4699 90000 3 Release the media sensor cable from the indicated clip. Clip 4 Remove the media sensor assembly from the plotter.
  • Page 74 Replacing the Media Sensor Assembly 1 Insert the t shaped flag in the indicated position. 2 Let the t shaped flag rotate to its correct position. 3 Insert the bell shaped flag in the indicated position. 4 Let the bell shaped flag rotate to its correct position.

  • Page 75: Removing The Encoder Strip

    Removing the Encoder Strip 1 Move the cartridge carriage to the left, over the service station. 2 Remove the right end cover ' page 6 10. 3 Remove the left end cover ' page 6 9. 4 Disconnect the trailing cable from the main PCA.
  • Page 76 W A R N I N G In the following steps, take care neither to cut yourself on the encoder strip, nor to damage the strip. 7 On the right hand side, remove the nut and washer that secure the encoder strip to the encoder strip spring.

  • Page 77: Reinstalling The Encoder Strip

    11 Carefully pull the encoder strip to the right, through and out of the carriage assembly. 12 Lay the encoder strip on a flat surface. Reinstalling the Encoder Strip 1 Move the cartridge carriage to the left, over the service station. 2 Ensure that the encoder strip is oriented with the transparent area up, and with two holes on the left side and one hole on...
  • Page 78 6 Loosely fit, but do not tighten, the washer and screw to retain the encoder strip. Leave loose Torx-15 7 Press the encoder spring to the left, and slip the right end of the strip over the pin. Press the strip right to the base of the pin and slowly release the spring.

  • Page 79: Removing The Carriage Motor

    Removing the Right Bracket 1 Remove the encoder strip ' page 6 17. 2 Remove the screw that attaches the right bracket to the plotter chassis. Torx-20 Reassembling: Use the long screw. Threaded length 3 cm ( 1.2 inch). 3 Pull the right bracket to the right, and remove it from the plotter, Reassembling: Insert the right bracket tab into the slot on the right of the...
  • Page 80 4 Slightly rotate the motor on its hinge until the indicated part of the black plastic is parallel with the side of the chassis beam. Black Plastic 5 Pull the motor out to the right of the plotter. The motor may be stiff. 6 22 Removal and Replacement Reassembling: There are two springs on...

  • Page 81: Removing The Spittoon

    Removing the Spittoon 3 Slide the spittoon to the right, and 250C remove it from the plotter. 1 Remove the right end cover ' page 6 10. 2 Remove the screw that attaches the spittoon to the right side plate.
  • Page 82 Removing the Spittoon 350C 1 Remove the right end cover ' page 6 10. 2 Move the pinch arm lever linkage upwards so you can access the screw that attaches the spittoon to the right side plate. 3 Remove the screw that attaches the spittoon to the right side plate.

  • Page 83: Removing The Pinch Arm Sensor

    Removing the Pinch Arm Sensor 350C 1 Remove the spittoon ' page 6 24. 2 Release the pinch arm sensor cable from the indicated clip on the spittoon. 3 Gently press the two indicated tabs to the side and lift the pinch arm sensor from the spittoon.
  • Page 84 Removing the Media Motor 1 Remove the spittoon ' page 6 23/6 24. 2 Disconnect the media motor cable and the flat media axis encoder cable from the main PCA (connectors labeled MOT X respectively), and from the clip at ENC X the back of the plotter.

  • Page 85: Removing The Primer

    Removing the Pinch Arm Lever Linkage 1 Remove the right end cover ' page 6 10. 2 Ease the front plastic part of the linkage to the right, out from the hole in the right side plate. 3 Remove the linkage from the cam journal on the right side plate.

  • Page 86: Removing The Service Station

    Removing the Service Station 1 Remove the left end cover ' page 6 9. 2 Disconnect the four short tubes from the primer ink separator. 3 Remove the screw that attaches the service station to the left side plate. Torx-20 6 28 Removal and Replacement 4 Slide the service station to the left, and...
  • Page 87 Removing the Bail Lift Mechanism 1 Remove the bail ' page 6 5. 2 Remove the primer ' page 6 27. 3 Remove the service station ' page 6 28. 4 While pushing the top of the bail gear assembly towards the front of the plotter, do the following: On the engaging lever, move the cable ball slightly towards the back of the...
  • Page 88 7 Remove the engaging lever. 8 Remove the spring from the bail gear assembly. 9 Loosen the screw from the top of the bail gear assembly. Torx-8 6 30 Removal and Replacement 10 Remove the screw from the plastic bail gear.
  • Page 89 Removing the Engaging Lever Support 1 Remove the primer ' page 6 27. 2 Remove the service station ' page 6 28. 3 Release the cable from the engaging lever support ' page 6 29. 4 Remove the engaging lever. C4699 90000 5 Remove the spring from the engaging lever support.

  • Page 90: Removing The Overdrive Roller

    Removing the Overdrive Roller 1 Remove the primer ' page 6 27. 2 Remove the service station ' page 6 28. 3 Remove the clutch retaining ring that secures the overdrive clutch to the overdrive roller. Note the position and orientation of the overdrive clutch.

  • Page 91: Removing The Back Cover

    Removing the Back Cover 1 Remove the left and right end covers ' pages 6 9 and 6 10. 2 Remove the screws that attach the back cover to the plotter. D/A1 size plotters have 2 screws. E/A0 size plotters have 3 screws. Torx-20 Reassembling: Before replacing the screws, ensure that the electronics module...

  • Page 92: Removing The Trailing Cable

    In the following step, take care neither to cut yourself on the encoder strip, nor to damage the strip. For DesignJet 230 only, it is also necessary to release two clips at the bottom of the cartridge carriage. 250C C4699 90000...
  • Page 93 5 Pull the top of the carriage up. 6 Disconnect the trailing cable from the connector on the carriage. C4699 90000 7 Release the trailing cable from the clips on the trailing cable guide, and remove the trailing cable from the plotter. Repositioning the Trailing Cable IMPORTANT When you reinstall the trailing cable, make...

  • Page 94: Removing The Trailing Cable Guide

    Removing the Trailing Cable Guide 1 Remove the right bracket ' page 6 21. 2 Remove the back cover ' page 6 33. 3 Remove the trailing cable ' page 6 34. 4 Slide the trailing cable guide to the right, releasing it from the left bracket tab.
  • Page 95 Removing the Cartridge Carriage 1 Remove the encoder strip ' page 6 17. 2 Remove the right bracket ' 6 21. C A U T I O N In the following step, take care not to break the black plastic tab on top of the motor. 3 Press the carriage motor towards the left, and remove the belt from the motor shaft.
  • Page 96 6 Release the two indicated clips on the top of the cartridge carriage by pulling them slightly outwards. 7 Pull the top of the carriage up. 6 38 Removal and Replacement 8 Disconnect the trailing cable from the connector on the carriage. 9 Rest the top of the carriage on the trailing cable guide.

  • Page 97: Removing The Drive Belt

    10 Slide the carriage to the right, and remove it with the belt from the plotter. Reassembling: Position the belt under the back extrusion of the carriage. Make sure that you correctly reconnect the trailing cable ' page 6 35. After reassembling, make sure that you check the carriage to media distance ' page 7 11.
  • Page 98 Removing the Drive Belt Pulley 1 Remove the encoder strip. C A U T I O N In the following step, take care not to break the black plastic tab on top of the motor. 2 Press the carriage motor towards the left, and remove the belt from the motor shaft.

  • Page 99: Removing The Drive Roller

    Removing the Drive Roller 1 Remove the drive roller gear ' page 6 25. 2 Remove the media motor ' page 6 26. 3 Remove the pinch arm lever linkage ' page 6 27. 4 Remove the engaging lever support ' page 6 31.
  • Page 100 10 Use the right cam journal to raise the pinch wheels, and lift the right side of the drive roller up. 11 Lift the roller out of the plotter. W A R N I N G Reassembling: See following procedure. After reassembling, make sure that you check the carriage to media distance ' page 7 11...
  • Page 101 3 Use the right cam journal to lift the pinch wheels, and let the roller drop into place. 4 Ensure that the bearing assembly at the right end of the drive roller is seated in the right sideplate and completely on the right side of the axial bias plate.

  • Page 102: Removing The Pinch Arm Lift Mechanism

    Removing the Pinch Arm Lift Mechanism 1 Remove the drive roller ' page 6 41. 2 Little by little, unscrew the cam journal screw on the right side, at the same time continually pushing the screw in towards the center of the plotter, until you feel that you have pushed the cam journal nut out of the journal.
  • Page 103 Reinstalling the Pinch Arm Lift Mechanism 1 Reinsert the pinch arm assemblies into the chassis. Make sure that the bushings are correctly inserted in the holes. 2 Slide the bar cam to the right. You must position it between the left and right side plates, or the lift mechanism will not work.

  • Page 104: Removing The Overdrive Enclosure

    3 Remove the indicated two screws from the right side plate. Torx-15 This illustration shows the configuration for the DesignJet 230/250C. The removal procedure for DesignJet 330/350C is exactly the same except that the spittoon has been removed to access the indicated screws.

  • Page 105: Reinstalling The Overdrive Enclosure

    Reinstalling the Overdrive Enclosure The order in which you replace the screws on the overdrive enclosure is important. C A U T I O N Take care not to damage the media sensor flags. The overdrive enclosure should not touch them. 1 Replace the two indicated screws.

  • Page 106: Removing The Entry Platen

    Removing the Entry Platen 1 Remove the overdrive enclosure ' page 6 46. 2 Disconnect the media sensor cable from the main PCA (connector labeled MEDIA). 3 Remove the indicated screw from the right side plate. Torx-15 6 48 Removal and Replacement 4 Remove the indicated two screws from the left side plate.

  • Page 107: Reinstalling The Entry Platen

    Reinstalling the Entry Platen The order in which you replace the screws on the entry platen is important. 1 Position the entry platen between the two side plates, feeding the media sensor cable under the right side plate. 2 Make sure that the media sensor cable is not obstructing the movement of the media sensor flags.
  • Page 108 There must be no space between the entry platen and the left side plate. It doesn't matter if there is a small space between the entry platen and the right side plate. 6 Replace the indicated screw on the left hand side. (Long dog point screw.) Tighten this screw, making sure that the entry platen is aligned tight against the left side plate.
  • Page 109 Calibrations and Adjustments...

  • Page 110: When To Calibrate The Plotter

    Jagged color lines on plots Shadows appear beside colors 350C Banding Black Cartridge Alignment Instructions ' User's Guide, chapter 1. 250C Instructions ' User's Guide, chapter 5. 350C Color Cartridge Test Instructions ' User's Guide, chapter 3. 250C Instructions ' User's Guide, chapter 5.

  • Page 111: Entering Service Mode

    Entering Service Mode 1 250C Align Cartridges Form Feed 350C 250C 350C The plotter performs the electrical power on tests but does not initialize the mechanics. The fan turns on and remains on. All LEDs remain off for a few seconds.

  • Page 112: Stopping A Test

    3 Once the the LEDs begin to light up one by one (as shown below), release the 250C 350C The plotter performs the electrical power on tests and initializes the mechanics as in normal user mode. (Details ' chapter 8.) 4 Place the front panel overlay over the keys on the plotter.
  • Page 113 Front Panel Keys in Service Mode SHIFT Replot SHIFT 250C Cancel Continue Plotting 350C Roll/Sheet 250C Pressing Two Keys Together Software Diagnostics and Hardware Tools 250C 350C SHIFT SHIFT...

  • Page 114: Service Mode

    Service Mode 1 250C Align Cartridges Service Mode 2 250C Print Quality Calibrations and Adjustments Modular Bench Run Test Bail Cycle Front-Panel Carriage-Axis Test Test Test Sensors Carriage Media-Axis Test Test Test Service Bail Cycle Monitor Test Service Electrical Accuracy...
  • Page 115 Service Mode 1 350C Form Feed Service Mode 2 350C Print Quality C4699 90000 Modular Bench Run Test Bail Cycle Front-Panel Carriage-Axis Test Test Test Sensors Carriage Media-Axis Test Test Test Color Deconfig. Configuration Mode Mono Configuration Bail Cycle Electrical Accuracy Test Test...
  • Page 116 Purpose 350C 350C What is the End Point Accuracy Specification ? Measured length – Desired length Desired length What can Affect the End Point Accuracy ? x 100 = %Error...
  • Page 117 Before Performing the Accuracy Calibration Performing the Accuracy Calibration on the DesignJet 230 and 250C 250C w Before Performing the Accuracy Calibration Use a sheet of approximate size A1 or D. You must use polyester film. Otherwise the optical sensor on the carriage will be calibrated incorrectly, and the plotter will have problems loading some types of media.
  • Page 118 350C 1 Read w Before Performing the Accuracy Calibration on page 7 9. 2 Place a sheet of HP inkjet polyester film over the top of the plotter for 10 minutes to let the sheet stabilize to the environmental conditions.
  • Page 119 too small too big To check the carriage to media distance Gauge Yellow NO GO...
  • Page 120 5 Place the gauge on the drive roller on the left hand side of the carriage, with the GO side facing the carriage, in the position shown below: Gauge Drive Roller 6 With the gauge held in place, manually move the carriage over the GO side of the gauge. The ledge, indicated below, should easily pass over the GO side of the gauge.
  • Page 121 10 Move the carriage back into the service station. 11 Close the top cover. To adjust the carriage to media distance You will need to adjust the carriage to media distance if: D The ledge on the carriage did not pass over the GO side of the gauge. This means that the carriage is positioned too close to the drive roller.
  • Page 122 3 Tighten or loosen the indicated screw on the carriage. This will adjust the carriage angle on the slider rod, thus increasing or decreasing the carriage to media distance. Torx-8 4 Check the carriage to media distance ' page 7 11. 5 Reinstall the top of the carriage.
  • Page 123 Servo/Encoder Test (+ ALT) Input/Output Test (+ SHIFT) Accuracy Calib Read (+ SHIFT) C4699 90000 Accuracy Cal. Print (+Shift) Stop the Test Carriage-Axis Test [HP DesignJet 230/250C] Align Cartridges [Patronen ausrichten] [Neuplotten] Service Mode 1 (+ ON) Cartridges Error [Patronen]...
  • Page 124 Electrical Test Bail Cycle Test Bail Cycle Test Front-Panel Test Bench Run (+ ALT) Modular Test (+ ALT) [Deutsch] [HP DesignJet 330/350C] Setup [Einstellung] [Neuplotten] Plain [Papier] Carriage Axis Film [Folie] Media Axis Coated [Gestrich Papier] Media Sensor Both ON = Glossy [Beide EIN = Gläzend]...
  • Page 125 Carriage Test Media-Axis Test Accuracy Calib Read (+ SHIFT) Input/Output Test (+ SHIFT) Servo/Encoder Test (+ ALT) C4699 90000 Accuracy Cal. Print (+ Shift) Carriage-Axis Test [HP DesignJet 230/250C] Align Cartridges Service Mode 1 (+ ON) Cartridges Error Carriage Flex Sensor...
  • Page 126 Media-Axis Test Color Configuration (+ ALT) Mono Configuration (+ SHIFT) Media Type Servo/Encoder Test 7 18 Calibrations and Adjustments Accuracy Calibration Carriage-Axis Test [HP DesignJet 330/350C] Form Feed Replot Service Mode 1 (+ ON) Load Media Carriage Sensor Circuit Fast Front-...
  • Page 127 Servo/Encoder Test (+ ALT) Input/Output Test (+ SHIFT) Accuracy Calib Read (+ SHIFT) C4699 90000 Accuracy Cal. Print (+Shift) Stop the Test Carriage-Axis Test Stop the Test [HP DesignJet 230/250C] Align Cartridges [Alinear Cartuchos] [Reimprimir] Service Mode 1 (+ ON) Cartridges Error [Cartuchos]...
  • Page 128 Color Configuration (+ ALT) Mono Configuration (+ SHIFT) Media Type Servo/Encoder Test 7 20 Calibrations and Adjustments Accuracy Calibration Carriage-Axis Test [HP DesignJet 330/350C] Form Feed Replot [Avanzar Hoja] Service Mode 1 (+ ON) Load Media [Cargar Hoja] Carriage Sensor...
  • Page 129 Carriage Test Media-Axis Test Servo/Encoder Test (+ ALT) Input/Output Test (+ SHIFT) Accuracy Calib Read (+ SHIFT) C4699 90000 Accuracy Cal. Print (+Shift) Carriage-Axis Test [HP DesignJet 230/250C] Align Cartridges [Allinea Cartucce] [Ridisegna] Service Mode 1 (+ ON) Cartridges Error [Cartucce]...
  • Page 130 Color Configuration (+ ALT) Mono Configuration (+ SHIFT) Media Type Servo/Encoder Test 7 22 Calibrations and Adjustments Accuracy Calibration Carriage-Axis Test [HP DesignJet 330/350C] Form Feed [Avanzamento Carta] Continue Plotting [Continua a Stampare] Service Mode 1 (+ ON) Load Media Error [Carica supporto]...
  • Page 131 Carriage Test Media-Axis Test Servo/Encoder Test (+ ALT) Input/Output Test (+ SHIFT) Accuracy Calib Read (+ SHIFT) C4699 90000 Accuracy Cal. Print (+Shift) Carriage-Axis Test [HP DesignJet 230/250C] Align Cartridges [Aligner Cartouches] Service Mode 1 (+ ON) Cartridges Error [Cartouches] [Erreur]...
  • Page 132 Color Configuration (+ ALT) Mono Configuration (+ SHIFT) Media Type Servo/Encoder Test 7 24 Calibrations and Adjustments Accuracy Calibration Carriage-Axis Test [HP DesignJet 330/350C] Form Feed [Avancer] Continue Plotting [Continuer Impression] Service Mode 1 (+ ON) Load Media Error [Charger Support]...
  • Page 133 Servo/Encoder Test (+ ALT) Input/Output Test (+ SHIFT) Accuracy Calib Read (+ SHIFT) C4699 90000 Accuracy Cal. Print (+Shift) Stop the Test Carriage-Axis Test Stop the Test [HP DesignJet 230/250C] Align Cartridges [Alinhar Cartuchos] [Replotar] Service Mode 1 (+ ON) Cartridges Error [Cartuchos]...
  • Page 134 Mono Configuration (+ SHIFT) Media Type Servo/Encoder Test 7 26 Calibrations and Adjustments Accuracy Calibration Carriage-Axis Test Stop the Test [HP DesignJet 330/350C] Form Feed [Alimentação de página] Continue Plotting [Continuar Plotagem] Service Mode 1 (+ ON) Load Media Error [Erro] [Carregar Mídia]...

  • Page 135: Troubleshooting

    Troubleshooting...
  • Page 136 Self Test and Initialization If the cover is open, nothing further happens until you close it. 350C Does not eject roll media if loaded. 350C...

  • Page 137: What You Should See And Hear

    2 If a firmware ROM SIMM is installed in the plotter, the following will occur: The LEDs light up one by one as follows, until eight LEDs are on. This happens three 250C times. The LEDs light up one by one as follows, until all nine LEDs are on. This happens 350C several times throughout the initialization procedure.

  • Page 138: 4 Troubleshooting

    Otherwise, if the plotter is using firmware from the inbuilt ROM the following will occur: The LEDs light up one by one as follows, until eight LEDs are on. This happens three 250C times. The LEDs light up one by one as follows, until all nine LEDs are on. This happens 350C several times throughout the initialization procedure.

  • Page 139: Front Panel Leds

    The following pages contain the possible error codes and the instructions necessary to solve the problem. Turn to page 8 6 for the relevant error codes. 250C Turn to page 8 13 for the relevant error codes. 350C C4699 90000...
  • Page 140 250C No LEDs On LEDs On ( Off) Error Cartridges Steady 2 Load Media Steady 6 Ready Steady 9...
  • Page 141 LEDs Flashing Load Media Flashing 6 Ready Flashing 9 Paper + Error Flashing 13 Cartridges + Error Flashing 23 Cartridges + Ready: Flashing 29 no negative motion w Memory Usage...
  • Page 142 Error + Load Media Flashing 36 Error + Ready Flashing 39 Direct to Print Caution Fast Direct to Print Fast...
  • Page 143 LED On Error Error + Film Steady 135 Steady 34 Error + Normal Steady 38 Paper + Cartridges + Error Steady 123 Paper + Error + Fast Steady 135 Paper + Error + Load Media Steady 136 Caution...
  • Page 144 Paper + Error + Ready: Steady 139 Cartridges + Error + Film: Steady 234 Cartridges + Error + Special: Steady 237 Error + Film + Load Media: Steady 346 Error + Film + Ready: Steady 349...
  • Page 145 Error + Fast + Load Media: Steady 356 Error + Load Media + Normal: Steady 368 Paper + Cartridges + Error + Film: Steady 1234 Paper + Cartridges + Error + Normal: Steady 1238 Paper + Error + Film + Fast: Steady 1345 Paper + Error + Film + Load Media: Steady 1346...
  • Page 146 Paper + Error + Film + Ready: Steady 1349 Paper + Error + Fast + Load Media: Steady 1356 Paper + Error + Fast + Special: Steady 1357 Error + Film + Fast + Load Media: Steady 3456 Paper + Cartridges + Error + Film + Fast: Steady 12345 Paper + Error + Film + Fast + Load Media: Steady 13456...
  • Page 147 350C No LEDs On LEDs Off Load Media + Ready: 26 Off LEDs On ( Off) Error Load Media Steady 2 Ready Steady 6 LEDs Flashing Load Media + Ready Steady 2 Flashing 6...
  • Page 148 Load Media Flashing 2 Ready Flashing 6 Plain + Error Flashing 13 Load Media + Error Flashing 23 Error + Film Flashing 34 Error + Ready Flashing 36 Direct to Print no negative motion w Memory Usage Caution Fast Direct to Print Fast...
  • Page 149 LED On Error Error + Film Steady 135 Steady 34 Error + Fast Steady 35 Error + Normal Steady 38 Plain + Load Media + Error Steady 123 Plain + Error + Fast Steady 135 Caution...
  • Page 150 Plain + Error + Ready: Steady 136 Plain + Error + Roll Steady 139 Load Media + Error + Film: Steady 234 Load Media + Error + Normal: Steady 238 Error + Film + Ready: Steady 346...
  • Page 151 Error + Ready + Roll: Steady 369 Plain + Load Media + Error + Film: Steady 1234 Plain + Load Media + Error + Fast: Steady 1235 Plain + Error + Film + Fast: Steady 1345 Plain + Error + Film + Ready: Steady 1346 Plain + Error +Film + Normal: Steady 1348...
  • Page 152 Plain + Error + Normal + Roll: Steady 1389 Load Media + Error + Film + Fast : Steady 2345 Plain + Error + Film + Fast + Roll: Steady 13459 Plain + Load Media + Error + Film + Fast: Steady 12345...
  • Page 153 250C Line Number Filename Failure F il Fibis...
  • Page 154 Line Number Filename Filename Failure Failure...
  • Page 155 Line Number Filename Filename Failure Failure Fibis Fibis Condor...
  • Page 156 Line Number Filename Filename Failure Failure...
  • Page 157 350C Line Number Filename Failure F il Fibis...
  • Page 158 Line Number Filename Filename Failure Failure...
  • Page 159 Line Number Filename Filename Failure Failure Fibis Fibis Condor...
  • Page 160 Line Number Filename Filename Failure Failure...
  • Page 161 If it is easy to reproduce a Steady 135 possible solution: 350C Steady 135 Steady 135 error, then try one or all of the following steps for a Steady 135...
  • Page 162 350C Steady 135 It is very rare that these situations will ever occur. Deconfiguration Mode Deconfiguration Mode Shift Shift...

  • Page 163: Color Configuration

    Only one opportunity is given to perform this procedure and there is no indication that it was successful. Color Configuration SHIFT Mono Configuration If the plotter is still incorrectly configured, repeat the model ID configuration procedure from step 2. Color Configuration Shift Mono...
  • Page 164 Print quality service configuration plots: setup sheet service configuration plot calibrations Remove tape and align cartridges: Priming cartridges Primer tubes: Damaged encoder strip: Faulty cartridge: Dirty pads: Worn wipers: Ink on roller: Optical sensor incorrectly calibrated:...
  • Page 165 Mispositioned trailing cable: Diazo copiers: Storing: Dirty carriage wheel: Wearing of parts: Carriage motor control: Bail cam: Adjust carriage: C clips: Spittoon and ink separator: Anti static brush:...
  • Page 166 HP GL timeout: HP 7586B I/O Timeout Short timeout period: Long timeout period: Ready Form Feed Condensation: Drawer statement: Duty cycle: Adjust electronics module: Faulty electronics module: 250C Flashing 39 Steady 139 Steady 349 Pinched cables:...
  • Page 167 Mispositioned trailing cable: Excessive loading force: Loading media too slowly:...

  • Page 168: 34 Troubleshooting

    8 34 Troubleshooting C4699 90000...

  • Page 169: Service Tests

    Service Tests Which Service Test to Perform Use the following table as a rough guide: Assembly/Feature Bail system Carriage Carriage motor and drive system (including belt, pulley and slider rod) Cartridge identification Cartridge nozzles Communication between computer and plotter Cover sensor DRAM SIMM EEROM Electronics module...

  • Page 170: 36 Troubleshooting

    HP Palmtop PC, perform the procedure below. 1 Turn the plotter and Palmtop off. 2 Use HP cable number F1015 80002 and adapter number 5181 6640 to connect the Palmtop to the plotter's serial interface port.

  • Page 171: Bail Cycle Test

    If an error has occurred, this code specifies more precisely what has gone wrong during the test. Include this information in the report to your HP Response Center, if the problem cannot be fixed. 2 The test continuously repeats itself until you press the key.

  • Page 172: 38 Troubleshooting

    If an error has occurred, this code specifies more precisely what has gone wrong during the test. Include this information in the report to your HP Response Center, if the problem cannot be fixed. Speed: Speed for each carriage cycle.
  • Page 173 If an error has occurred in the sensor test, this code specifies more precisely what has gone wrong. Include this information in the report to your HP Response Center, if the problem cannot be fixed. Pen 0 = Cyan; Pen 1 = Magenta; Pen 2 = Yellow; Pen 3 = Black.

  • Page 174: 40 Troubleshooting

    If an error has occurred in the sensor test, this code specifies more precisely what has gone wrong. Include this information in the report to your HP Response Center, if the problem cannot be fixed. Pen 0 = Cyan; Pen 1 = Magenta; Pen 2 = Yellow; Pen 3 = Black.

  • Page 175: Electrical Test

    DesignJet 230 and 250C) or a ISteady 1389I (for DesignJet 330 and 350C) which indicates a system error. See ' System Errors, page 8 19 (for DesignJet 230 and 250C) or page 8 23 (for DesignJet 330 and 350C), to be able to correctly troubleshoot the failure, and to be able to include the information when you exchange the electronics module.

  • Page 176: Front Panel Test

    Front Panel Test This tests the operation of the front panel keys. 1 In service mode 1, press Front-Panel Test All LEDs flash a further two or three times and then turn OFF. 2 Press any front panel key except Status: If the key is operating correctly, the your finger off the key 3 Repeat step 2 for each key except...
  • Page 177 Input/Output Test for the DesignJet 230/250C Only 250C If a connector is not available, you can place a jumper between pins 2 and 3 of the serial port for the test. Shift Input/Output Test LED (or the Load Media already loaded media) turns off while the plotter performs the input/output test.

  • Page 178: 44 Troubleshooting

    Media Axis Test This tests the operation of the media axis motor, encoder and gears. 1 In service mode 1, press Media-Axis Test The drive roller rotates in steps, each equivalent to one swath advance. Status. The LED turns on (steady) if the media axis test has not found an error. Film If the test fails, the LED flashes.
  • Page 179 Modular Test This is a combination of the following tests: D Carriage axis test D Carriage test D Media axis test D Front panel test D Sensors test If one part of the test fails, the other parts continue regardless. Perform the test as follows: 1 Ensure that the carriage is parked in the service station.
  • Page 180 Print Quality Plot Printing the Plot Media Type 250C Media Type 350C The print quality plot can be plotted without the need to enter the service mode. This is because the customer will be requested to plot the print quality plot and he will be given the following instructions to plot it without entering the service mode.
  • Page 181 Sensors Test for the DesignJet 230 and 250C 250C This tests the operation of the cover sensor and the media sensor. 1 In service mode 1, press Sensors Test 2 Close the cover of the plotter. LED should turn on.

  • Page 182: 48 Troubleshooting

    Sensors Test for the DesignJet 330 and 350C 350C This tests the operation of the cover sensor and the media sensor. 1 In service mode 1, press Sensors Test 2 Lower the pinch arms (raise the green media lever) LED should turn on. Roll 3 Raise the pinch arms (lower the green media lever) LED should turn off.
  • Page 183 Service Configuration Plot for the DesignJet 230 and 250C 250C The service configuration plot contains the following information: DesignJet 230/250C Service Configuration Plot Firmware Release: X.XX.XX SPROC release: X.X (Servo-Processor Code revision number.) EEROM Contents EEROM CONTENTS (This is for the plotter design engineers to interpret.) NOTE: All EEPROM Parameters are since last EEROM Reset.

  • Page 184: 50 Troubleshooting

    Service Configuration Plot for the DesignJet 330 and 350C 350C The service configuration plot contains the following information: DesignJet 330/350C Service Configuration Plot Firmware Release: X.XX.XX SPROC release: X.X (Servo-Processor Code revision number.) EEROM Contents EEROM CONTENTS (This is for the plotter design engineers to interpret.) NOTE: All EEPROM Parameters are since last EEROM Reset.
  • Page 185 Printing the Service Configuration Plot 1 To print the service configuration plot: In service mode 2, load a sheet in portrait orientation. 250C In normal mode, load a sheet in portrait orientation. 350C The service configuration plot can be plotted without the need to enter the service mode.

  • Page 186: Service Monitor (Data Display)

    Service Monitor (Data Display) 250C (The front panel LEDs do not change.) 350C Service Monitor (The front panel LEDs do not change.) LED begins to flash. Ready LED continues to flash. Ready Ready LED continues to flash. After a minute, the fan turns on, and the carriage Ready moves to the right side of the plotter.

  • Page 187: Servo/Encoder Test

    Servo/Encoder Test 250C The servo/encoder test performs the following: D Media axis encoder test: Verifies the operation of the servo loop (media axis feedback). D Carriage axis encoder test: Verifies the operation of the servo loop (carriage axis feedback). D Records the maximum pulse width modulations used. You can view this information on the service configuration plot.

  • Page 188: 54 Troubleshooting

    Clearing the EEROM for the DesignJet 230 and 250C 250C If you clear the calibration parameters, you will then need to perform the plotter C A U T I O N calibrations. (Details ' chapter 7.) Clearing the EEROM also resets the factory spittoon value to 0% used.
  • Page 189 Clearing the EEROM for the DesignJet 330 and 350C 350C If you clear the calibration parameters, you will then need to perform the plotter C A U T I O N calibrations. (Details ' chapter 7.) Clearing the EEROM also resets the factory spittoon value to 0% used.
  • Page 190 Print Quality Plot 1. - Area Fill. 2. - Nozzle Checkout. 3. - Vertical Line Straightness (VLS) 4. - Pen-to-Pen Alignment (Secondary Colors) Ë Ë Ë Ë Ë Ë Ê Ê Ê Ê Ë Ë Ê Ê Ê Ê 5. - Pen-to-Pen Alignment (Primary Colors) - Fast/Draft - Normal/Final Ë...
  • Page 191 Banding Symptoms Cartridge Fault Plotter Fault Media Fault Solutions 1. - Area Fills 2. - Nozzle Checkout w Carriage Test w Carriage Test...
  • Page 192 Uneven Fill Density Symptoms Product Fault Media Fault Solutions Lightfastness 250C Spray Symptoms Product Fault Solution 1. - Area Fills Best Normal...
  • Page 193 Vertical Line Straightness (VLS) Symptoms Swath Printing Direction Swath Printing Direction Swath Printing Direction Maximum allowable VLS Error = 2 mils. Customer Expectations Bidirectional Error Steady 346 250C Steady 234 350C 3. - VLS Swath (n–1) Swath (n) Swath (n+1) Carriage Swath Direction...

  • Page 194: Ink Smearing

    Theta Z Error Ink Smearing Symptoms Product Fault Hue Changes Symptoms Cartridge Fault Solution Starwheel Marks...

  • Page 195: Misaligned Colors

    Misaligned Colors Symptoms 4. - Pen-to-Pen Alignment Secondary: 5. - Pen-to-Pen Alignment Primary Product Fault Solution Bleeding, Blooming and Wicking Symptoms D Bleeding: D Blooming: D Wicking: Product Fault Media Fault Solutions 350C Best...
  • Page 196 Notes 8 62 Troubleshooting C4699 90000...
  • Page 197 Product History and Service Notes...
  • Page 199 Important lower must not higher must without with...
  • Page 200 From a PC C:\> addname wcsolmx 15.24.176.18 C:\> NET USE j: \\wcsolmx\snotes C:\> j: J:\> dir J:\> cd cso_cpo J:\cso_cpo> dir readme.txt J:\> c: C:\> NET USE j: /d From a UNIX Workstation ftp 15.24.176.18 Name (...): snotes Password: Enter ftp>...
  • Page 201 250C Problem Solution...
  • Page 202 Notes Product History and Service Notes C4699 90000...

  • Page 203: Parts And Diagrams

    Parts and Diagrams 10 1...

  • Page 204: Exchange Assemblies

    Exchange assemblies are factory repaired and tested assemblies that you can order; they are listed in the following table. Exchange assemblies are available only on a trade in basis; therefore, you must return the defective assemblies for credit. HP Part Number 250C C3190-60139...

  • Page 205: Replacement Parts

    The total quantity for each part on the drawing is given as well as the part number. To obtain replacement parts, contact the nearest HP Support Office. You must include the part number and part description in the order you send. Also include the plotter model and serial number.
  • Page 207 Legs C4699 90000 Parts and Diagrams 10 5...
  • Page 209 Top and Back Covers, Electronics, Trailing Cable C4699 90000 Parts and Diagrams 10 7...
  • Page 211 End Covers C4699 90000 Parts and Diagrams 10 9...
  • Page 213 Carriage Axis (Left End) C4699 90000 Parts and Diagrams 10 11...
  • Page 215 Carriage Axis (Right End) C4699 90000 Parts and Diagrams 10 13...
  • Page 217 Service Station, Primer, Spittoon C4699 90000 Parts and Diagrams 10 15...
  • Page 219 Media Entry Path C4699 90000 Parts and Diagrams 10 17...
  • Page 221 Bail and Overdrive C4699 90000 Parts and Diagrams 10 19...
  • Page 223 Bail and Overdrive C4699 90000 Parts and Diagrams 10 21...
  • Page 225 Pinch Arm Assembly C4699 90000 Parts and Diagrams 10 23...
  • Page 226 Roll Feed Assembly (DesignJet 330 and 350C Only) Reference HP Part Number Drawing C3174 60013 C3175 60013 C3174 60004 C3174 60005 C3175 60005 C3174 40011 10 24 Parts and Diagrams Quantity Description Roll Feed Assembly (D/A1 size) Roll Feed Assembly (E/A0 size)
  • Page 227 Roll Feed Assembly C4699 90000 Parts and Diagrams 10 25...
  • Page 228 User Documentation Chinese English French German Italian Japanese Korean Portuguese Spanish Taiwanese 10 26 Parts and Diagrams Accessories HP Part Number DesignJet 230/250C and 330/350C D/A1 Size: C3190-60098 DesignJet 230 DesignJet 250C C4694-60020 C4694-60011 C4694-60015 C4694-60014 C4694-60017 C4694-60018 C4694-60012 C4694-60019 C4694-60016...
  • Page 229 C3190-60042 C4694-60009 C3190-60049 C4694-60006 C3190-60046 C4694-60003 C3190-60043 DesignJet 350C C4699-60020 C4699-60011 C4699-60015 C4699-60014 C4699-60017 C4699-60018 C4699-60012 C4699-60019 C4699-60016 C4699-60013 DesignJet 230/250C 5963-2170 / 5963-2182 DesignJet 230/250C and 330/350C C3190-90080 5959-9733 5959-9734 5963-5162E 5963-5220 / 5963-5224 Parts and Diagrams 10 27...
  • Page 230 For Sun UNIX Color Upgrade Kit 10 28 Parts and Diagrams HP Part Number DesignJet 230/330 51640A 51640A 51644C – 51644M – 51644Y – DesignJet 230/250C and 330/350C C3131A C3133A C3146A C3975A C3578A DesignJet 230/250C J2591A J2382B – J2383B – J2593A...

  • Page 231: Interface Cables

    Interface Cables Parallel (Bi-Tronics/Centronics) Interface Cables Computer HP Part Number DesignJet 330/350C HP Vectra with HP 24540A/B serial/parallel interface card using the parallel connector. C2950A HP 9000 workstations, series C2951A 300, 400, 700. IBM AT, IBM PS/2, IBM PC/XT and compatible computers.
  • Page 232 Series, Classic, LC family, Quadra family, PowerBook, PowerMac Apple Macintosh 128K and 92219M 512K Extension cable 31391A 10 30 Parts and Diagrams HP Part Number Cable length DesignJet 230/250C 17302A 1.5 m (4.9 ft) 92219M 1.5 m (4.9 ft) 31391A 5 m (16.4 ft)

  • Page 233: Support Services

    Support Services 11 1...
  • Page 234 Microsoft Windows. Other plotter drivers must be obtained by contacting the software application manufacturer. 11 2 US Support Resources Phone/fax/ftp number (800) 333-1917 (Press 1 for HP FIRST) (208) 344-4809 (208) 344-1691 (800) 524-3388 ftp to: 192.6.71.2, or ftp–boi.external.hp.com Name: anonymous...
  • Page 235 US Customer Support Center Resource Support provided HP Customer Technical support with Support Center setup, operation and repair information. Other Useful HP Resources in the United States Resource Support provided and notes HP Customer Pre-sales information and Information Center literature...
  • Page 236 All sent by fax. Must call using a Group 3 fax machine. HP Download Electronic downloading of HP Service product information, (BBS: Bulletin troubleshooting hints and Board Service) updated HP plotter driver information.
  • Page 237 Worldwide Web access through a hyper-media viewer such as Mosaic. HP Support A quarterly CD-ROM Assistant subscription service from HP. (CD-ROM) This online system provides technical information, product information and software drivers. This product is designed to run in a Microsoft Windows environment.
  • Page 238 European Service Agreements Initiated ... Product Within 30 days of HP Support-Pack purchase After 30 days of Please contact your local HP Sales and Support office for details of other service purchase agreements. 11 6 Phone number Hours of operation Dutch...
  • Page 239 European Response Centers Support provided Country Technical support Netherlands with repair United Kingdom information. France Germany Italy Spain Czech Republic Greece Hungary Poland Turkey Headquarters International Sales Branch (I.S.B.) / Middle East & Africa Denmark Austria Belgium Finland Norway Portugal Sweden Switzerland Europe...
  • Page 240 Support provided and notes HP FIRST Fax Detailed product support information on common software applications and troubleshooting tips. All sent by fax. HP Download Electronic downloading of HP Service product information, (BBS: Bulletin troubleshooting hints and Board Service)) updated HP plotter driver information.
  • Page 241 Asia-Pacific Support Resources (continued) Resource Support provided and notes HP Fulfilment Latest drivers. Service For telephone support in the Asia-Pacific region other than for those services listed above, contact your local HP dealer. C4699 90000 Phone/fax/ftp number Hours of operation Australia:...
  • Page 243 Glossary Glossary 1...
  • Page 244 accuracy calibration addressable dpi ASIC baud rate bidirectional print mode binding Bi Tronics calib. carriage axis carriage LED cartridge centronics checkout checksum The Harper Collins Dictionary of Computer Terms E Customer Engineers D/A1 size plotters data display depletion display data display list DRAM...
  • Page 245 Webster's Ninth New Collegiate Dictionary E duty cycle E/A0 size plotters EEROM electronics module electronics enclosure EPROM film flow mode half toning helical gear HP GL HP GL/2 HP RTL IEEE Kana 8...
  • Page 246 Kanji Kbyte line sensor margin Mbyte media media axis media jam media jam lever media length calibration media sensor calibration minimum pass time monitor mode MS DOS no negative motion off axis ink system palette paper axis parity pass pass advance...
  • Page 247 pinch arm lever platen roller plot quality power cycle primary colors print quality Product Line 30 raster raster image processor relative humidity Webster's Ninth New Collegiate Dictionary resolution roman RS 232 C interface secondary colors service monitor...
  • Page 248 SIMM skew special paper SPROC swath Best Normal TCP/IP theta Z error translucent TTOE UART unidirectional print mode Fast vellum X axis X axis calibration Y axis...
  • Page 249 Index Index 1...
  • Page 250 See also See also...
  • Page 251 See also...
  • Page 255 1234 12345 1238 1345 13456 1346 1349 1356 1357 3456 1234 12345 1235 1345 13459 1346 1348 1359 1389 2345...
  • Page 256 See also See also See also...
  • Page 257 See also...
  • Page 258 DesignJet 230/250C, 7 6 DesignJet 330/350C, 7 7...
  • Page 266 See also...
  • Page 267 About This Edition This is the second edition of this service manual. It updates information in respect to the HP DesignJet 230 and 250C and introduces the HP DesignJet 330 and 350C. 1st edition, titled HP C4694A/C4695A/C3190A/C3191A HP DesignJet 230/250C...
  • Page 268 This manual contains information necessary to test, calibrate and service D HP DesignJet 230 plotters (models C4694A and C4695A) D HP DesignJet 250C plotters (models C3190A and C3191A) D HP DesignJet 330 plotters (models C4701A and C4702A) D HP DesignJet 350C plotters...

This manual is also suitable for:

Designjet 230Designjet 330Designjet 350c

Table of Contents