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Troubleshooting the
Cisco IPVC 3500 Series Gateway
This chapter covers problems you might encounter when configuring, operating and managing the
Cisco IPVC 3500 Series Gateway. This chapter provides suggested actions you can use to solve the
problems. For Cisco IPVC 3521 BRI Gateways, you can monitor the gateway hardware from a remote
site and use advanced commands through the "hyperterminal."
This chapter discusses the following topics:
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About Problems Encountered Setting the IP Address
This section identifies problems that you can have assigning an IP address to a new gateway, and
suggests possible solutions.
Why can't I access the gateway through the serial port?
Information from the Cisco IPVC 3500 Series Gateway does not appear on the terminal emulator screen.
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Administrator's Guide for Cisco IPVC 3521 BRI Gateway, Cisco IPVC 3526 PRI Gateway, and Cisco IPVC 3540 PRI Gateway
OL-7995-01
About Problems Encountered Setting the IP Address, page 5-1
About LED Indications, page 5-2
About Problems with Outbound Calls, page 5-4
About Problems with Inbound Calls, page 5-4
Monitoring from a Remote Site, page 5-6
Using the Hyperterminal Configuration Commands, page 5-7
Make sure that the terminal emulator modem is set using the parameters as follows:
9600 baud rate
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8 data bits
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No parity
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1 stop bit
No flow control
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Make sure that the Terminal cable that is shipped with the unit or a null cable is securely connected
to the gateway serial port and to the computer serial port.
Verify that the gateway can communicate with the terminal by using the procedure below.
C H A P T E R
5
5-1
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