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IBM ThinkPad G40 Series Service And Troubleshooting Manual
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IBM ThinkPad G40 Series Service And Troubleshooting Manual

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  • Page 1 ® ThinkPad G40 Series Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad G40 Series Service and Troubleshooting Guide...
  • Page 4 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 5: Information About Hard Disk Capacity

    For more information about recovering your hard disk to the original preinstalled contents refer to your on-system help source, Access IBM. Press the blue Access IBM button or click the Access IBM icon on your desktop, and then browse the Learn section for various topics that cover backing up and recovering.
  • Page 6 ® ThinkPad G40 Series Service and Troubleshooting Guide...

  • Page 7: Finding Information With Access Ibm

    Access IBM Presdesktop Area. If Windows start correctly, press the Access IBM button during the startup sequence of your computer and start the Access IBM Predesktop Area. Use this area to run diagnostics, restore your backups (assuming you have made backups using...
  • Page 8 IBM that explains what each part of Access IBM holds to help you. Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory.

  • Page 9: Table Of Contents

    Contents Important Notice for Users. Important Regulatory Notice for Users . Information about hard disk capacity. Finding information with Access IBM . Chapter 1. Overview of your new ThinkPad computer . Your ThinkPad at a glance Features . Specifications .
  • Page 10 viii ® ThinkPad G40 Series Service and Troubleshooting Guide...

  • Page 11: Chapter 1. Overview Of Your New Thinkpad Computer

    Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . © Copyright IBM Corp. 2003 Specifications . Caring for your ThinkPad computer .

  • Page 12: Your Thinkpad At A Glance

    Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view ® ThinkPad G40 Series Service and Troubleshooting Guide...

  • Page 13: Features

    – LCD: 1024 x 768 or 1400 x 1050, depending on the model – External monitor: Up to 1600-by-1200 v Brightness control Keyboard v 87-key, 88-key, or 92-key v TrackPoint v Fn key function v Access IBM button v Volume control buttons v Forward and Back keys ® 4 Processor ® Processor ®...
  • Page 14 Features Diskette drive To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette (2DD): – ANSI (American National Standards Institute) X3.137 – ISO (International Standards Organization) 8860 –...

  • Page 15: Specifications

    Specifications Size v Width: 329 mm (12.95 in.) v Depth: 282.5mm (11.2 in.) v Height: 37.1 mm – 50.9 mm (1.46 in. – 2.00 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5°...

  • Page 16: Caring For Your Thinkpad Computer

    Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
  • Page 17 Register your ThinkPad products with IBM (refer to the Web page: www.ibm.com/pc/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades.
  • Page 18 Caring for your ThinkPad computer v Turn off your computer if you are replacing the hard disk drive. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied). v Store your external hard disk, diskette, CD, DVD, and CD-RW/DVD drives in the appropriate containers or packaging when they are not being used.

  • Page 19: Chapter 2. Solving Computer Problems

    Errors without messages . A password problem . A power switch problem . Keyboard problems Standby or hibernation problems . Computer screen problems . © Copyright IBM Corp. 2003 . 10 Battery problems . . 11 Hard disk drive problems . . 11 Startup problems .

  • Page 20: Diagnosing Problems

    Test have been run and that it has found no problems, consider running more of the tests in PC-Doctor for Windows. If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

  • Page 21: Troubleshooting

    Troubleshooting If you do not find your problem here, refer to Access IBM, your on-board help system. Open Access IBM by pressing the Access IBM button. The following section only describes problems that might prevent you from accessing this help system.
  • Page 22 0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the IBM BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.
  • Page 23 Your computer was previously unable to complete the boot process. incomplete Turn the computer off; then turn it on to start the IBM BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.
  • Page 24 1. Press Enter. 2. Click RECOVER TO FACTRY CONTENTS and follow on-screen Press F1 to open BIOS Setup, or Enter to start the IBM Predesktop Area. If the computer still does not start, call the IBM HelpCenter. Telephone numbers are under “Calling IBM” on page 38 The power-on password A power-on password or a supervisor password is set.

  • Page 25: Errors Without Messages

    NOEMS and save this file. CardBus Configuration Press F1 to go to the IBM BIOS Setup Utility. Press F9 and then Enter to Error —Device Disabled load the default setting. Press F10 and then Enter to restart the system.

  • Page 26: A Password Problem

    IBM reseller or marketing representative to have the password canceled. If you forgot your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced.

  • Page 27: A Power Switch Problem

    A power switch problem Problem: The system does not respond, and you cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery.
  • Page 28 Solving computer problems Solution: If the processor reaches a temperature that is too high, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Battery MaxiMiser. Problem: The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on).
  • Page 29 reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery. Problem: Your computer does not enter standby or hibernation mode.

  • Page 30: Computer Screen Problems

    Solving computer problems 4. Click the Create hibernation file button. 5. Click the Create Now button. 6. Perform restart. 7. Start the ThinkPad Configuration program. 8. Click Power Management. 9. Click the Hibernate tab. 10. Select the Hibernate support checkbox. 11.
  • Page 31 Solution: Make sure that: v The display device driver is installed correctly. v The display resolution and color depth are correctly set. v The monitor type is correct. To check these settings, do as follows: For Windows XP: 1. Click Start. 2.
  • Page 32 Solving computer problems 5. Click the Adapter tab. 6. Make sure “Intel shown in the window. 7. Click the Monitor tab. 8. Make sure the information is correct. Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced.

  • Page 33: Battery Problems

    Battery problems Problem: The battery cannot be fully charged by the power-off method in the standard charge time for your computer. Solution: The battery might be over-discharged. Do the following: 1. Turn off the computer. 2. Make sure that the over-discharged battery is in the computer. 3.

  • Page 34: Startup Problems

    Problem: The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard disk drive or its child node. If there is such a mark, the hard disk drive is disabled.
  • Page 35 A window such as this will appear: 3. After the Access IBM Predesktop Area opens to the Utilities page, you can select from the following icons: v Start setup utility opens the IBM BIOS Setup Utiltiy program. v Recover to factory contents erases all files on primary partition--the C drive--and installs the software contents present when your PC was manufactured.
  • Page 36 Information gathers essential information about your PC that you can provide to call center technicians, if necessary. Help provides information about the various pages in Access IBM Predesktop area. Exit closes the Access IBM Predesktop Area and resumes the startup sequence that was interrupted. ® ThinkPad...

  • Page 37: Other Problems

    Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device from which the computer starts is enabled by checking that there is no ! mark preceding the device name.
  • Page 38 Solving computer problems Solution: Be sure that the disk meets the standard for your country. Usually, a disk that meets the local standards is marked with a CD logo (as shown below) on the label. If you use a disk that does not meet these standards, we cannot guarantee that it will play, or that, if it does play, the sound quality will be good.

  • Page 39: Starting Bios Setup Utility

    3. Turn on the computer; then, while the “To interrupt normal startup, press the blue Access IBM button” message is displayed at the lower-left of the screen, press the Access IBM button. The Access IBM Predesktop Area appears on the screen. (If you have deleted the service partition of the hard disk drive, or replaced the hard disk drive itself, the Access IBM Predesktop Area does not appear.
  • Page 40 6. Press F3 or Esc to exit from the submenu. If you are in a nested submenu, press Esc repeatedly until you reach the IBM BIOS Setup Utility menu. Note: If you need to restore the settings to their original state as of the time of purchase, press the F9 key to load the default settings.

  • Page 41: Recovering Pre-Installed Software

    1. If possible, save all your files to media other than your hard disk. 2. Turn off your computer. 3. Turn on your computer. At the prompt, press the Access IBM button. (The prompt “To interrupt normal startup, press the blue Access IBM button”...

  • Page 42: Replacing The Hard Disk Drive

    Replacing the hard disk drive Replacing the hard disk drive You can replace a damaged hard disk drive yourself. Note: Replace the hard disk drive only if you have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
  • Page 43 5. Open the computer display; then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer. 6. Do not remove the screws from the sides of the cover; instead, detach the cover from the hard disk drive by pulling in the direction of the arrows, first 1 and then 2 .
  • Page 44 Replacing the hard disk drive 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them. 9. Turn the computer over so that its bottom side is up. Reinstall the screw. Note: You can replace the screw with a security screw to prevent the 10.

  • Page 45: Replacing The Battery

    Replacing the battery 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enter hibernation mode. If this happens, turn off the computer. 2.
  • Page 46 Replacing the battery 4. Align the side of a fully charged spare battery with the side of the battery space in the computer 1 ; then gently push the battery into the space 2 . 5. Slide the battery latch to lock it. 6.

  • Page 47: Chapter 3. Getting Help And Service From Ibm

    Chapter 3. Getting help and service from IBM Getting help and service . Getting help on the Web . © Copyright IBM Corp. 2003 . 38 Calling IBM . . 38 Getting help around the world . . 38 . 41...

  • Page 48: Getting Help And Service

    IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.
  • Page 49 Engineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered:...
  • Page 50 Getting help and service Country or region Austria Bolivia Belgium Brazil Canada Chile China Colombia Denmark Ecuador Finland France Germany Hong Kong Ireland Italy Japan Luxembourg Mexico Netherlands New Zealand Norway Peru Portugal Russia Spain Sweden ® ThinkPad G40 Series Service and Troubleshooting Guide Language Telephone Number German...

  • Page 51: Getting Help Around The World

    Uruguay Venezuela If you purchased your ThinkPad computer in Japan, the telephone number of the IBM Help Center is given to you as soon as you finish registering the computer. For detailed information, visit the Web site at www.ibm.com/jp/pc/ibmjreg Getting help around the world...

  • Page 52: Getting Help And Service

    Getting help and service ® ThinkPad G40 Series Service and Troubleshooting Guide...

  • Page 53: Appendix A. Important Safety Instructions

    First, attach all cables to devices. Attach the signal cables to receptacles. Attach the power cord to an outlet. Turn the device ON. © Copyright IBM Corp. 2003 To Disconnect Turn everything OFF. First, remove the power cord from the outlet.
  • Page 54 The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace only with a battery of the type recommended by IBM. v Keep the battery pack away from fire. v Do not expose it to water or rain.
  • Page 55 DANGER Main battery safety notice DANGER Backup battery safety notice Appendix A. Important safety instructions...

  • Page 56: Modem Safety Information

    DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables is hazardous.

  • Page 57: Laser Compliance Statement

    Laser compliance statement An optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM drive and SuperDisk, which can be installed in the IBM ThinkPad computer is a laser product. The drive’s classification label (shown below) is on the surface of the drive.
  • Page 58 DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments. Save these instructions. ® ThinkPad G40 Series Service and Troubleshooting Guide...

  • Page 59: Appendix B. Wireless Related Information

    Because the Wireless LAN Mini-PCI Adapter operates within the guidelines found in radio frequency safety standards and recommendations, IBM believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific...
  • Page 60 ® ThinkPad G40 Series Service and Troubleshooting Guide...

  • Page 61: Appendix C. Warranty Information

    Country or region Warranty service and support With the original purchase of an IBM ThinkPad, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for problem-determination assistance under the terms of the IBM Statement of Limited Warranty.

  • Page 62: Before You Call For Service

    IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM.

  • Page 63: Ibm Statement Of Limited Warranty Z125-4753-06 8/2000

    If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.
  • Page 64 Machine set-up and installation, will be provided WITHOUT WARRANTIES OF ANY KIND. Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If you do not register your Machine with IBM, you may be required to present proof of purchase.
  • Page 65 IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 66: Part 2 - Country-Unique Terms

    EXCLUSION MAY NOT APPLY TO YOU. Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.
  • Page 67 Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods.
  • Page 68 2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, IBM’s liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim.
  • Page 69 PEOPLE’S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section: Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and enforce all your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.
  • Page 70 (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the...
  • Page 71 The minimum warranty period for Machines is six months. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.
  • Page 72 In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). IRELAND Extent of Warranty: The following is added to this Section:...
  • Page 73 The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
  • Page 74 ® ThinkPad G40 Series Service and Troubleshooting Guide...

  • Page 75: Appendix D. Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 76: References To Web Site Addresses

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Electronic emission notices...
  • Page 77 This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electro-magnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.

  • Page 78: Product Notice Requirements

    If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by IBM. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow the instructions.

  • Page 79: Trademarks

    Your ThinkPad computer has a lithium ion battery pack or a nickel metal hydride battery pack. If you are a company ThinkPad computer user and need to dispose of a battery pack, contact the proper person in IBM sales, service, or marketing, and follow that person’s instructions. You can also see the instructions at www.ibm.com/jp/pc/recycle/battery...
  • Page 80 ® ThinkPad G40 Series Service and Troubleshooting Guide...
  • Page 81 Appendix D. Notices...
  • Page 82 NO RETURNS ACCEPTED. NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS. THEY ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • Page 83 Appendix D. Notices...
  • Page 84 AUCUN RENVOI NE SERA ACCEPTE.. AUCUN SERVICE DE PROGRAMME N’EST DISPONIBLE POUR CES PROGRAMMES. ILS SONT FOURNIS “EN L’ETAT” SANS AUCUNE GARANTIE D’AUCUNE SORTE. IBM EXCLUT TOUTE GARANTIE, EXPRESSE OU IMPLICITE, NOTAMMENT TOUTE GARANTIE DE QUALITE ET D’ADEQUATION A UN USAGE PARTICULIER.
  • Page 85 Lotus SmartSuite Millennium Edition - License/CD SmartSuite® Millennium Edition prepares you for a new era in computing. Included with your new IBM Personal Computer is Lotus SmartSuite Millennium edition for Win. Lotus SmartSuite provides eight innovative applications with time saving features that give you a head start on your work and guide you through tasks with fewer steps to perform your tasks.
  • Page 86 Internet or your company's intranet. Year 2000 Ready Be ready for the new millennium. SmartSuite applications are consistent with Lotus and IBM's definition for year 2000 readiness.* Compatibility With Microsoft Office and most other popular desktop applications. Integration with Lotus Notes and most other strategic enterprise systems.
  • Page 87 If you already have a valid licence for Lotus SmartSuite Millennium edition or for Lotus SmartSuite 97, this document entitles you to make an additional copy of the software for use on the IBM PC boxed with this Lotus SmartSuite Millennium brochure. If you do not have the CD media for Lotus...
  • Page 88 Limited introductory telephone support is included from IBM HelpWare for SmartSuite Millennium, at no charge purchase, when you register your IBM hardware. Follow these simple guidelines if you encounter a problem or have a question about Lotus SmartSuite Millennium: (1) Be at your computer.
  • Page 89 Appendix D. Notices...
  • Page 90 ® ThinkPad G40 Series Service and Troubleshooting Guide...
  • Page 91 Appendix D. Notices...
  • Page 92 ® ThinkPad G40 Series Service and Troubleshooting Guide...

  • Page 93: Index

    16 PC-Doctor 10 power switch problems 17 problems, troubleshooting 11 recovering software 31 © Copyright IBM Corp. 2003 safety instruction 43 standby problems 17 Startup problems 24 storage device, replacing 32 telephone, help by 38...
  • Page 94 ® ThinkPad G40 Series Service and Troubleshooting Guide...
  • Page 96 Part Number: 92P1534 (1P) P/N: 92P1534...

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