Assistant Console; Assistant Settings Menu - Cisco Unified 8961 User Manual
User guide for cisco unified communications manager 9.0 (sip)
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- Administration manual (378 pages) ,
- User manual (148 pages) ,
- Features (35 pages)
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Applications
A optional intercom line can be configured if required. The intercom line is a dedicated line; it can only be
used to speak to a specific manager phone, even if the assistant phone is associated with multiple managers.
Related Topics
Subscribe to Assistant Primary Phone Service, on page 40
Log In to IPMA Service on Phone, on page 45
Assistant Console
The Assistant Console is an application interface that can be used by assistants to manage IPMA features and
services.
Assistant Settings Menu
You configure some assistant phone options in the Assistant Settings menu. The following table describes
the options available in the Assistant Settings menu.
Table 3: Assistant Settings Menu Options
Menu Option
CallPlane OverWrite
Smart Sorting
Set Divert target
Softkeys are used to access and manage a variety of assistant tasks. The following table describes the softkeys
available in the Assistant Settings menu.
Table 4: Softkeys in the Assistant Settings window
Softkey
Select
Description
Toggles between Enabled and Disabled.
Enable this flag to send real time updates while the assistant is on a call.
When enabled, a change in a manager's status displays while the assistant
is on a call. Use this feature to help determine if a manager is busy before
diverting a call to that manager.
Toggles between Enabled and Disabled.
Enable this flag to sort the manager list on the Assistant Manager Status
menu by new call event. If disabled, the ordering of the manager list is
static.
When you press the Redirect softkey, incoming calls for the manager on
the assistant phone get diverted to the divert target, which is either the
currently selected manager (the default) or a directory number.
Description
Toggles the settings for CallPlane OverWrite and Smart Sorting. If the Set Divert
Target field is highlighted, press Select to display the assistant Divert Target
screen.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
Assistant Phones
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Troubleshooting
