Hold Reversion; Hunt Groups; Remote Hold - Cisco Unified 8961 User Manual
User guide for cisco unified communications manager 9.0 (sip)
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Also See for Unified 8961:
- Administration manual (378 pages) ,
- User manual (148 pages) ,
- Features (35 pages)
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Calling Features
Remote Hold
When you place a call on hold while using a shared line, the line button pulses green and the phone displays
the Hold
the Remote Hold icon.
Hold Reversion
Hold Reversion notifies you when a call is left on hold.
A Hold Reversion notification is similar to a new call notification and includes these cues:
• Single ring, repeating at intervals
• Flashing amber line button
• Flashing message indicator on the handset
• Visual notification on the phone screen
Respond to Hold Reversion Notification
Procedure
Press the flashing amber line button or Answer to resume the call from hold.
Hunt Groups
Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls.
Your system administrator sets up a hunt group with a series of directory numbers. When the first directory
number in the hunt group is busy, the system hunts for the next available directory number in the group and
directs the call to that phone.
If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls, and you sign
out of the group when you want to prevent calls from ringing on your phone.
Your administrator sets up the Queue Status button so that you can view statistics about the queue for the
hunt group.
Calls in the group call queue display the same call identification number, no matter which group phone accesses
the list.
Sign In and Out of Hunt Group
Signing out of a hunt group does not prevent direct calls from ringing your phone.
icon. When another phone places a call on hold, the line button pulses red and the phone displays
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
Remote Hold
97
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Troubleshooting
