Answer; View All Calls On Phone - Cisco Unified 8961 User Manual
User guide for cisco unified communications manager 9.0 (sip)
Hide thumbs
Also See for Unified 8961:
- Administration manual (378 pages) ,
- User manual (148 pages) ,
- Features (35 pages)
Table of Contents
Advertisement
Calling Features
Your system administrator sets up the All Calls button depending on your call-handling needs and work
environment.
The All Calls button is the session key with an associated icon
missed a call. Press the (icon) to view the call history information for the missed call.
Your system administrator can also set up your primary line to automatically display all calls. Your system
administrator can also set up your phone so that after a call completes, the primary line with the All Calls
view displays.
View All Calls On Phone
All active calls from all the lines on your phone are displayed in chronological order, oldest to newest.
Procedure
Step 1
To view all calls, press All Calls.
Step 2
If you do not see the All Calls button, press Primary Line.
Answer
Answer allows you to answer the oldest call that is available on all line appearances on your phone, including
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority
over Held or Park Reversion calls.
Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. Typically, the Answer is set up if you have multiple lines.
When you get a call, you see a notification window on the phone screen, called a call toast. The call toast
remains visible for a preset amount of time. Your system administrator sets up the default time. Your
administrator can also enable an interactive notification alert window, called an Actionable Incoming Call
Alert, that enables you to directly answer, dismiss or divert a call.
If an incoming call has been call forwarded from another phone, you may see additional information in the
call toast to identify that the call has been forwarded. Your system administrator controls the amount of
additional information displayed. Additional information can identify the person who forwarded the call to
you and the caller information.
Incoming calls can be filtered using Custom Line Filters. You can create up to twenty custom line filters or
use the preset ones. Default line filters are configured by an administrator.
Related Topics
Custom Line Filters, on page 90
Actionable Incoming Call Alert, on page 76
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
View All Calls On Phone
. When the icon changes to
, you have
77
Advertisement
Chapters
Table of Contents
Troubleshooting
