Page 1 Toshiba Personal Computer Satellite P500/Pro500 Maintenance Manual TOSHIBA CORPORATION File Number 960-Q08 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 2 © 2003 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.
Page 3 NOTE: “Note” contains general information that relates to your safe maintenance service. Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.
Page 4 The manual is divided into the following parts: Chapter 1 Hardware Overview describes the Satellite P500 system unit and each FRU. Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service.
Page 5 Text that you are instructed to type in is shown in the boldface type below: DISKCOPY A: B: The display Text generated by the computer that appears on its display is presented in the typeface below: Format complete System transferred Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 6: Table Of Contents
1.6.1 LCD Module With CCFL Backlight .............20 1.6.2 CCFL Inverter Board ..................22 Power Supply .......................23 Batteries ........................24 1.8.1 Main Battery ....................26 1.8.2 Battery Charging Control ................27 1.8.3 RTC battery ....................28 AC Adapter ........................29 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 7 Procedure 2 Connector Check and Replacement Check ......30 Touch pad Troubleshooting ..................31 Procedure 1 Diagnostic Test Program Execution Check ......31 Procedure 2 Connector Check and Replacement Check ......32 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 8 2.15 Fingerprint Troubleshooting ..................46 Procedure 1 Diagnostic Test Program Execution Check ......46 Procedure 2 Connector Check and Replacement Check ......46 2.16 Bluetooth Troubleshooting ..................47 Procedure 1 Connector Check and Replacement Check ......47 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 9 3.20.1 Function Description ....................3-66 3.20.2 Operation Description ....................3-66 3.21 Common Tests and Operation ................. 3-68 3.21.1 How to operate a window ..................3-68 3.21.2 How to Stop the Test Program ................. 3-68 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 10 3.21.3 Test Status Screen ....................3-68 3.21.4 Test Stop Display ..................... 3-70 3.21.5 How to enter data ..................... 3-70 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 11 4.14 USB board ........................ 4-46 4.15 System board ......................4-47 4.16 CPU .......................... 4-49 4.17 LCD unit / FL inverter ..................... 4-53 4.18 Application for thermal pad and grease on CPU, North Bridge, and VGA Board…………………………………………………………………………..4- Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 12 Keyboard Scan/Character Codes ..............D-1 Appendix E Key Layout..................... E-1 Appendix F Wiring Diagrams .................... F-1 Appendix G BIOS Rewrite Procedures ................G-1 Appendix H EC/KBC Rewrite Procedures ................ H-1 Appendix I Reliability ......................I-1 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 13 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 14: Chapter 1 Hardware Overview
Chapter 1 Hardware Overview Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 15 Chapter 1 Hardware Overview Hardware Overview Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 16 LCD Module With CCFL Backlight ............19 1.6.2 CCFL Inverter Board ................21 Power Supply .......................22 Batteries ........................23 1.8.1 Main Battery ...................23 1.8.2 Battery Charging Control ...............24 1.8.3 RTC battery ....................25 AC Adapter ........................26 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 17 Table 1-13 Time required for charges of main battery ............24 Table 1-14 Data preservation time ..................24 Table 1-15 Time required for charges of RTC battery ............25 Table 1-16 AC adapter specifications ................26 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 18: Features
5400RPM: 250GB, 320GB, 400GB,500GB, internal drives. 2.5 inch x 9.5mm height. USB FDD (Option) Toshiba external USB FDD for option Display 18-inch, 1,440 (H) x 900 (V) WXGA+ 262,144 colors + CCFL, High-brightness, amorphous silicon TFT color display. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 19 Chapter 1 Hardware Overview Supported via a RGB connector. Keyboard Toshiba keyboard module has (104/105/109 keys) with three LEDs design, Support Windows keys & Application keys. Multi-langue support. New Dummy card slot The new card slot (dummy card) accommodates one 5mm Type II card. The slot support 16-bit PC cards.
Page 20 Multiple Digital Media Card Slot XD/MS/MS pro/SD/MMC are supported Bluetooth USB Bluetooth Module standard Ver 2.1 & EDR(Enhanced Data Rate) equipped Security Kensington Lock, Fingerprint –Enhanced Lock is also equipped. HDD Password 3D Accelerometer for HDD Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 21: Figure 1-1 Front Of The Computer
12. Internet Button* 13. CD/ DVD Button* 14. Previous Button* 15. Volume Down Button* 16. Mute Button* 17. Play/Pause Button* 18. Next Button* 19. Volume Up Button* Figure 1-1 Front of the computer Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 22: System Block Diagram
Chapter 1 Hardware Overview 1.2 System Block Diagram Figure 1-2 shows the system block diagram. Figure 1-2 System block diagram for AMD Platform Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 23 − A-Link Express II Interface (1/2/4-lane) − Serial ATA (SATA) Controller − PCI Interface − IDE Controller − SATA AHCI support − Low Pin count (LPC) interface − Serial Peripheral Interface (SPI) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 24 The transfer speed of data receiving is 56kbps, of data sending is 33.6kbps and of FAX is 14.4kbps. Actual speed depends on the quality of the line used. Connected to telephone line through RJ11 MOD Blue tooth Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 25 Chapter 1 Hardware Overview Mini USB Bluetooth Module (BTO) V2.1. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 26: Inch Hard Disk Drive
Depth (mm) 100.2 +/- 0.25 ions Weight (g) 97/98 97/98 101//102 101//102 Parameter Standard value FUJITSU FUJITSU FUJITSU FUJITSU MHY2120BH MHY2160BH MHY2200BH MHY2250BH Width (mm) Outline Height dimensi (mm) Depth (mm) Weight 101(Max) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 27 102 (max.) 102 (max.) Weight (g) Table 1-2 2.5-inch HDD dimension Parameter Standard value FUJITSU FUJITSU FUJITSU MHX2250BT MHX2300BT MHZ2400BT Width (mm) Outline Height 12.5 dimensi (mm) Depth 70.0 (mm) Weight 101(Max) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 28 Speed (RPM) 5,400 Data transfer Rate - To/From Media 84.6MB/s Max. - T0/From Host 1.5Gbps (150MB/s) bus transfer rate 1.5Gbps(150MB/s) (MB/s) 12.0ms/14.0ms Average random seek time (read) (ms) Power-on-to-ready 4.0 (typ.) (sec) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 29 Speed (RPM) 4,200 Data transfer Rate - To/From Media 6０.8MB/s Max. - T0/From Host 1.5Gbps (150MB/s) bus transfer rate 1.5Gbps (150MB/s) (MB/s) 12.0ms/14.0ms Average random seek time (read) (ms) Power-on-to-ready 4.0 (typ) (sec) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 30: Optical Drive
The DVD Super Multi drive is shown in Figure 1-4. The dimensions and specifications of the DVD Super Multi drive are described in Table 1-3, Table 1-4, Table 1-5, Table 1-6, Table 1- Figure 1-4 DVD Super Multi drive Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 31 (UJ-870BTJZ-A) (UJ-870FTJZ-A) Width (mm) Outline Height (mm) 12.7 dimensions Depth (mm) Mass (g) Parameter Standard value TSST TSST Maker (TS-L632H) (TS-L632P) Width (mm) Outline Height (mm) 12.7 dimensions Depth (mm) Mass (g) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 32 10x CLV, 16x, 24x ZCLV CD-RW 4x, 10x CLV, 16x ZCLV Burst Transfer PIO mode4/Multi word mode2/Ultra DMA mode2 mode CD-ROM 130ms (Typ.) Access time (ms) (Random) DVD-ROM 135ms (Typ.) Buffer memory Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 33 24X Zone CLV at CD-R 16X Zone CLV at CD- RW Burst Transfer PIO mode4/Multi word mode2/Ultra DMA mode2 mode CD-ROM 150ms (Typ.) Access time (ms) (Random) DVD-ROM 160ms (Typ.) Buffer memory Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 34 DVD+R DL :Max.4X Zone CLV DVD+RW :Max.8X Zone CLV DVD-RAM :3-5X ZCLV ( 4.7GB) Burst Transfer PIO mode4/Multi word mode2/Ultra DMA mode2 mode CD-ROM 150ms (Typ.) Access time (ms) (Random) DVD-ROM 180ms (Typ.) Buffer memory Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 35 DVD-R DUAL Max 4X (5400 KB/sec) DVD-RAM Max 5x PCAV 5X/ CLV3X/2X PIO mode4 Burst Multi word mode2 Transfer Ultra DMA mode2 mode CD-ROM 130ms (Typ.) Access time DVD- 130ms (Typ.) (ms) (Random) Buffer memory Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 36: Keyboard
Figure 1-5 Keyboard for US style Figure 1-6 is a view of the keyboard for UK style Figure 1-6 Keyboard for UK style See Appendix E for details of the keyboard layout Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 37: Tft Color Display
The Silvis-10M10MG-10AR+10ARGGanel use CCFL to control backlight. 1.6.1 LCD Module with CCFL Backlight Figure 1-7 shows a view of the LCD module and Table 1-7 lists the specifications. Figure1-7 SAMSUNG LCD Module Table 1-9 LCD module specifications Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 38 LTN184KT02-T01 LTN184HT04-T01 Number of Dots 1,440 x 3(R,G,B) x 900 1,440 x 3(R,G,B) x 900 Dot spacing (mm) 0.243 (H)× 0.243 (V) 0.213 (H)× 0.213 (V) Display Colors 262,144 colors 262,144 colors Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 39: Ccfl Inverter Board
Delta SUMIDA Item T18I095.00 DAC-08N035 TWS-449-308 TBD485NR Voltage (V) 8~20 8~20 8~20 8~20 Input Power (W) 7.5W 7.5W 7.5W 7.5W Voltage (Vrms) 612~945 612~945 612~945 612~945 Output Current 2.3±0.4 ~ 6.5±0.3 (f=55KHz)(mArms) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 40: Power Supply
Power supply （Yes/No） Name Power OFF Power OFF Voltage [V] No Battery Suspend mode Boot mode +5VPCU +3VPCU +3V_S5 +3VSUS +2.5V +1.8VSUS +SMDDR_VTERM +SMDDR_VREF +1.8V +1.5V 1.25 +1.2V 1.25 +1.2V_S5 1.0~1.2 +NB_CORE 0.7~1.2 VCC_CORE Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 41: Batteries
1.8.1 Main Battery The main battery is the primary power supply for the computer when the AC adapter is not connected. In Standby, the main battery maintains the current status of the computer. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 42: Battery Charging Control
Hibernation About 1 month Battery 6 cell Approximately 3 days(sleep mode) Pack 9 cell Approximately 4.5 days(sleep mode) 12 cell Approximately 6 days(sleep mode) Approximately 1 month(shutdown mode,All type of battery pack Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 43: Rtc Battery
Table 1-15 lists the Time required for charges of RTC battery and data preservation time. Table 1-15 Time required for charges of RTC battery Condition Time Power ON (Lights Power LED) About 24 hours Data preservation tome (Full-charged) About a month Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 44: Ac Adapter
Parameter Specification With Led DELTA/ LITE-ON DELTA/ LITE-ON DELTA/ LITE-ON Power 120W Input voltage AC 100V/240V Input frequency 50Hz/60Hz Input current ≦ 1.5A Output voltage DC 19V Output current 3.95A 4.74A 6.3A Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 45: Troubleshooting Procedures
Chapter 2 Troubleshooting Procedures Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 46 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 47 Diagnostic Test Program Execution Check ......30 Procedure 2 Connector Check and Replacement Check ......31 Touch pad Troubleshooting ..................32 Procedure 1 Diagnostic Test Program Execution Check ......32 Procedure 2 Connector Check and Replacement Check ......33 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 48 2.15 Fingerprint Troubleshooting ..................46 Procedure 1 Diagnostic Test Program Execution Check ......47 Procedure 2 Connector Check and Replacement Check ......47 2.16 Bluetooth Troubleshooting ..................48 Procedure 1 Connector Check and Replacement Check ......48 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 49: Troubleshooting
1. Phillips screwdrivers (For replacement procedures) 2. Implements for debugging port check • Toshiba MS-DOS system FD • RS-232C cross cable • Test board with debug port test cable • PC for displaying debug port test result Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 50 There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g.> Connection of modem Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 51: Troubleshooting Flowchart
Before going through the flowchart steps, verify the following: Ask him or her to enter the password if a password is registered. Verify with the customer that Toshiba Windows is installed on the hard disk. Non- Windows operating systems can cause the computer to malfunction.
Page 52 2 Troubleshooting Procedures Figure 2-1 Troubleshooting flowchart (1/2) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 53: Procedure
Figure 2-1 Troubleshooting flowchart (2/2) If the diagnostics program cannot detect an error, the problem may be intermittent. The Test program should be executed several times to isolate the problem. Check the Log Utilities Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 54: Procedure
13. If an error is detected on the fingerprint test, perform the fingerprint Troubleshooting Procedures in Section 2.16. 14. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting Procedures in Section 2.17. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 55: Power Supply Troubleshooting
The battery level is low while the system power is ON. (even intervals) Blinks orange once The system is driven by only a battery and the battery level (at being switched on) is low. Doesn’t light Any condition other than those above. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 56 Check 2 If the DC IN icon does not light, go to Procedure 3. Check 3 If the battery icon does not light orange or green, go to Procedure 4. NOTE: Use a supplied AC adapter. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 57: Procedure 2 Connection Check
The battery’s temperature is too high or low. Leave the battery for a while to adjust it in the right temperature. If the battery pack is still not charged, go to Check 5. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 58 2 Troubleshooting Procedures Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go to Procedure 5. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 59: Procedure 4 Replacement Check
Battery pack may be faulty. Replace it with a new one. If the problem still occurs, perform Check 2. Check 2 System board may be faulty. Replace it with a new one. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 60: System Board Troubleshooting
Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are: Procedure 1: Message Check Procedure 2: Debugging Port Check Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 61: Procedure 1
Go to Procedure 3. WARNING: RESUME FAILURE. PRESS ANY KEY TO CONTINUE. If any other error message displays, perform Check 3. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 62 (17) PIC #2 ERROR (18) KBC ERROR (19) HDC ERROR (20) HDD #0 ERROR (21) HDD #1 ERROR (22) NO FDD ERROR (23) FDC ERROR (24) TIMER INTERRUPT ERROR (25) RTC UPDATE ERROR Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 63: Debugging Port Check
Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 64 Initialize POST display service Display prompt "Press F2 to enter SETUP" Disable CPU cache Test RAM between 512 and 640 KB Test extended memory Test extended memory address lines Jump to UserPatch1 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 65 Shadow option ROMs Set up Power Management Initialize security engine (optional) Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize Typematic rate Erase F2 prompt Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 66 Initialize POST Error Manager (PEM) Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS (optional) Initialize notebook docking (optional) Initialize notebook docking late Force check (optional) Extended checksum (optional) Unknown interrupt Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 67 System memory test Initialize interrupt vectors Initialize Run Time Clock Initialize video Initialize System Management Mode 1 Output one beep before boot Boot to Mini DOS Clear Huge Segment Boot to Full DOS Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 68: Procedure 3 Diagnostic Test Program Execution Check
If an error is detected during these tests, go to Procedure 4. Procedure 4 Replacement Check System board may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace system board with a new one. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 69: Usb Fdd Troubleshooting
Procedure 2. Detailed operation is given in Chapter 3, Tests and Diagnostics. If the test program cannot be executed on the computer, go to Procedure 3. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 70 “write enable”. If any other message appears, perform Check 2. Write protected Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 71: Procedure 3 Connector Check And Replacement Check
1. Cable can not be disconnected from the connector. 2. Cable is connected straight to the connector. 3. Cable is connected all the way seated in the connector. 4. Cable can not be broken. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 72 If it does not work properly when connected to CN12, CN19, CN20 or all ports, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 73: Hdd Troubleshooting
User’s Manual. Procedure 1 Partition Check Insert the Toshiba MS-DOS system disk and start the computer. Perform the following checks: Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you Check 1 can change to drive C, go to Procedure 2.
Page 74: Message Check
2.5” HDD(s) and the connector(s) of system board may be defective (Refer to the steps described in Chapter 4, Replacement Procedures for disassembling.). Insert HDD(s) to the connector(s) firmly. If it is (or they are) firmly connected, go to Procedure 3. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 75: Format Check
Using the Diagnostic Disk, format 2.5” HDD with a format option (physical format). If HDD is formatted, set the 2.5” HDD partition using MS-DOS FDISK command. If you cannot format 2.5” HDD using the Tests and Diagnostic program, go to Procedure 4. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 76: Diagnostic Test Program Execution Check
HDD - ECC RECOVER ENABLE HDD - DRIVE NOT READY HDD - WRITE FAULT HDD - STATUS ERROR HDD - BAD SECTOR HDD - ACCESS TIME ERROR HDD - NO HDD HDD - DMA CRC ERROR Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 77: Procedure 5 Connector Check And Replacement Check
Chapter 4, Replacement Procedures and check the operation. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 78: Keyboard Troubleshooting
ONE TEST) in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program. If an error occurs, go to Procedure 2. If an error does not occur, keyboard is functioning properly. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 79: Procedure 2 Connector Check And Replacement Check
Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 80: Touch Pad Troubleshooting
3, Tests and Diagnostics, for more information on how to perform the test program. If an error occurs, go to Procedure 2. If an error does not occur, touch pad is functioning properly. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 81: Procedure 2 Connector Check And Replacement Check
Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 82: Display Troubleshooting
Troubleshooting Procedures 2.9 Display Troubleshooting To check if the computer’s display is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: External Monitor Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector and Cable Check Procedure 4: Replacement Check Procedure 1 External Monitor Check...
Page 83: Connector And Cable Check
Troubleshooting Procedures Procedure 3 Connector and Cable Check LCD Module is connected to system board by an LCD/FL cable. FL inverter board is also connected to system board by an LCD/FL cable. And, fluorescent lamp is connected to FL inverter board by HV cable. Their cables may be disconnected from system board or FL inverter board.
Page 84: Procedure 4 Replacement Check
Troubleshooting Procedures Procedure 4 Replacement Check Fluorescent lamp, FL inverter, LCD module, HV cable and LCD/FL cable are connected to display circuits. Any of these components may be faulty. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks: If fluorescent lamp does not light, perform Check 1.
Page 85: Optical Disk Drive Troubleshooting
Troubleshooting Procedures 2.10 Optical Disk Drive Troubleshooting To check if optical disk drive is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Execute the CD-ROM/DVD-ROM Test in the Diagnostic Program.
Page 86 Troubleshooting Procedures Check 2 Optical disk drive may be faulty. Replace it with a new one following the steps in Chapter 4. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with new one following the instructions in Chapter 4.
Page 87: Modem Troubleshooting
Troubleshooting Procedures 2.11 Modem Troubleshooting To check if modem is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Execute Modem test in the LAN/Modem/Bluetooth/IEEE1394 test program.
Page 88 Troubleshooting Procedures Check 2 Modem cable may be faulty. Replace it with a new one. If the problem still occurs, perform Check 3. Check 3 MDC may be faulty. Replace it with a new one following the steps in Chapter 4. If the problem still occurs, perform Check 4.
Page 89: Lan Troubleshooting
Troubleshooting Procedures 2.12 LAN Troubleshooting To check if the computer’s LAN is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Execute LAN test in the LAN/Modem test program.
Page 90: Wireless Lan Troubleshooting
Troubleshooting Procedures 2.13 Wireless LAN Troubleshooting To check if the computer's Wireless LAN is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Transmitting-Receiving Check Procedure 2: Antennas' Connection Check Procedure 3: Replacement Check Procedure 1 Transmitting-Receiving Check Before starting the test, make sure the wireless communication switch is set in the ON position.
Page 91: Antennas' Connection Check
Troubleshooting Procedures Procedure 2 Antennas' Connection Check The wireless LAN function-wiring diagram is shown below: Any of the connections may be defective. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: Check 1 Make sure the wireless communication switch is “On”.
Page 92: Procedure 3 Replacement Check
Troubleshooting Procedures Procedure 3 Replacement Check Wireless LAN card, wireless LAN antenna or system board may be faulty. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks: Check 1 Wireless LAN antenna may be faulty.
Page 93: Sound Troubleshooting
Troubleshooting Procedures 2.14 Sound Troubleshooting To check if the sound function is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Connector Check Procedure 2: Replacement Check Procedure 1 Connector Check As the connection may be defective, disassemble the PC and check each connection. If the problem still occurs, go to Procedure 2.
Page 94 Troubleshooting Procedures Procedure 2 Replacement Check If External microphone/Headphone does not work properly, perform check 1. If Internal microphone /Speaker does not work properly, perform check 2. If HP out does not work properly, perform check 3. If Volume control does not work properly, perform check 4. Check 1 External microphone/Headphone may be faulty.
Page 95: Fingerprint Troubleshooting
Troubleshooting Procedures 2.15 Fingerprint Troubleshooting To check if the computer’s Fingerprint is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Execute Fingerprint test in the test program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.
Page 96 USB Board Troubleshooting Procedures 2.16 Bluetooth Troubleshooting To check if the computer’s Bluetooth is malfunctioning or not, follow the troubleshooting procedure below as instructed. Procedure 1: Connector Check and Replacement Check Procedure 1 Connector Check and Replacement Check The Bluetooth function is connected to system board. If Bluetooth malfunctions, its connection is defective or Bluetooth cable and system board may be faulty.
Page 97: Chapter 3 Diagnostic Programs
Test Program for Field. Chapter 3 Diagnostic Programs Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 98 How to operate a window ................3-68 3.21.2 How to Stop the Test Program ..............3-68 3.21.3 Test Status Screen ..................3-68 3.21.4 Test Stop Display ..................3-70 3.21.5 How to enter data ..................3-70 Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 99: Tests And Diagnostics Software Overview
Test Program for Field. Tests and Diagnostics Software Overview This chapter explains how to use the Tests and Diagnostics Software for the Satellite P500 and Satellite Pro P500 computer systems. NOTES: Before starting the Tests and Diagnostics software: 1. Check all cables for loose connections.
Page 100: Executing The Diagnostic Test
04.LOG UTILITIES 05.SYSTEM CONFIGURATION 06.OPTION 99.EXIT 3. To select the Diagnostic Test from the Diagnostics Menu use the arrow keys to set the highlight bar to 01 and press Enter. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 101 11. Item 88 sets the floppy disk drive and hard disk drive error retry count. Item 99 exits the submenu of the Diagnostic Test and returns to the Diagnostics Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 102 14. MEMORY2 TEST 07. REAL TIME CLOCK TEST 88. FDD&HDD ERROR RETRY COUNT SET 99. EXIT TO DIAGNOSTICS MENU Use the arrow keys to highlight the desired option and press Enter. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 103 Table 3-1 in Section 3.3 lists the function of each test on the subtest menu. Table 3-2 in Section 3.15 lists the error codes and error status for each error. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 104: Subtest Names
80* 25 Character Display 320* 200 Graphics Display 640* 200 Graphics Display 640* 480 Graphics Display Display Page “H” Pattern Display Video DAC Register W/R/C Color Graphics Display Color Attributes Display Color Tiling Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 105 Marching Test Working Data Test HIGH RESOLUTION VRAM W/R/C Test DISPLAY TEST 640* 480 Mode Display 800* 600 Mode Display 1024* 768 Mode Display “H” Pattern Display Focus Test (“E” Pattern) Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 106 Random Read Test Read Specified Address Test 1 point W/R/C Test MEMORY2 All one/zero Test Walking 1/Walking 0 Test(Left) Walking 1/Walking 0 Test(Right) Walking 1/Walking 0 Test(Left /Right) *This test cannot support. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 107: System Test
Device chemistry : LION design voltage : 11100 mV Manufacturer data specification information : 2.1 Manufacture date : 9/13/2005 serial no. : 32009 STATUS : INIT Press [ESC] KEY to exit Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 108 An access platform is leveling. platform. Test Fixture The Fixture which fixes PC by 90 degree inclination is used. Vibration/shock doesn't take a PCB at the time of T&D inspection. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 109 Display of a Test Program The portion which PC and Test-Fixture contact is green. Set method of PC Upper Judgment If all data is less than ranges, it will be OK. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 110 The display of a test program and the set method of PC are shown below. Display of a Test Program Set method of PC Rear Uppe Judgment If all data is less than ranges, it will be OK. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 111 The display of a test program and the set method of PC are shown below. Display of a Test Program Right Set method of PC Uppe Judgment If all data is less than ranges, it will be OK. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 112 The display of a test program and the set method of PC are shown below. Display of a Test Program Set method of PC Front Uppe Judgment If all data is less than ranges, it will be OK. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 113 A test result is displayed when a test is completed. A display of result is O.K. or NG. And an error flag is returned at the end of a program. OK is 0. NG is 1. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 114: Memory Test
Test data = 1H, 2H, 4H, 8H, 10H, through 80000000H. 4. Fixed data test “16 bit write/ 16 bit read” is executed and the new data is compared to the original data. Test data = FFFFFFFFH, 00000000H, 80018001H Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 115 Protected Mode [32MB - MAX] This subtest first writes data patterns and address data from 32MB to the maximum installed memory, reads the new data, and then compares the result Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 116 This subtest writes a data pattern (CCAA5533H ) in 4KB from 0 to the maximum installed memory, then waits for a memory refresh cycle (16 ms or more), reads the new data, and compares the result with the original data pattern. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 117 Stress Test This subtest writes the following 16KB data patterns to the Write/Read Buffer in conventional memory. data: FFFFFFFFFFFFFFFF0000000000000000 5555555555555555AAAAAAAAAAAAAAAA CCCCCCCCCCCCCCCC3333333333333333 0000000000000000FFFFFFFFFFFFFFFF AAAAAAAAAAAAAAAA5555555555555555 3333333333333333CCCCCCCCCCCCCCCC FFFFFFFFFFFFFFFF0000000000000000 0000000000000000FFFFFFFFFFFFFFFF 5555555555555555AAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAA5555555555555555 CCCCCCCCCCCCCCCC3333333333333333 3333333333333333CCCCCCCCCCCCCCCC Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 118: Keyboard Test
This subtest is used for the 105 keyboard and functions the same as Subtest 1. Subtest 03 Pressed Key Display [104 Keyboard] This subtest is used for the 104 keyboard and functions the same as Subtest 1. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 119 , screen will display <PRESS> in right rectangle , the program exit . If left and right button short , screen will display <Left and Right Button maybe short > , the program exit . Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 120 Test Program for Field. LEFT PRESS TOUCH_PAD TEST RIGHT PRESS Please Do Not Press the Left and Right Button At The Same Time Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 121: Display Test
RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR NEXT LINE SHOWS BLINKING DISPLAY BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB BLUE MAGENTA GREEN CYAN YELLOW WHITE Press [ Enter ] KEY To exit this subtest and return to the Display Test menu: Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 122 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 123 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 124 Press ENTER to display the following sixteen colors: black, blue, green, cyan, red, magenta, brown, white, dark gray, light blue, light green, light cyan, light red, light magenta, yellow, and intensified white. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 125 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 126 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 127 Press ENTER to display the following 16 colors: black, blue, green, cyan, red, magenta, brown, white, dark gray, light blue, light green, light cyan, light red, light magenta, yellow, and intensified white using 640*480 video resolution. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 128 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 129 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 130 ” displays on the screen and then the screen flickers due will remain blank to the fast screen refresh while the test is executing. Press Ctrl + break to return to the Display Test menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 131 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 132 Pressing Enter executes VRAM mapping test which indicates vertical lines Press Enter to execute the VRAM mapping test which displays a horizontal line at one dot intervals using Mode 12. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 133 Press Enter to execute the VRAM mapping test which displays a vertical line at four dot intervals using Mode 12. Press [Enter] Key Press Enter to display VRAM mapping test using the all dots Mode. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 134 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 135 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 136: Floppy Disk Test
Subtest 03 Random Address/Data This subtest writes random data to random addresses on all tracks defined in Subtest 01. The data is then read and compared to the original data. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 137 This subtest reads data from a specified track and head. The following message displays on the screen to enter the test track number and head number. TRACK NO (00~79) ?? HEAD NO (0~1) ? Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 138: Hard Disk Test
• Random Subtest 03 Random Address Data This subtest writes random data to 1000 different random addresses on the HDD. This data is then read and compared to the original data. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 139 3.18) to specify the LBA number where the error(s) occurred during Subtest 01. The following message displays on the screen to enter the test sector count. SECTOR COUNT (01~39) ?? START ADDRESS (00000000~MAX Address) ? Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 140 This subtest writes specified data to a specified sector count, then reads and compares the result. The following message displays on the screen to enter the test data, sector count. TEST DATA ????(=37b3H) SECTOR COUNT (01~39) ?? START ADDRESS (00000000~Max Address) ? Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 141: Real Time Clock Test
If YES is selected for Test Loop on the Test Parameter menu, the screen above displays and the test is executed again. Press Ctrl + break to return to the Real Time Clock Test menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 142 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 143: Cache Memory Test
(FFH, FEH, FEH, through 02H, 01H, 00H) is written and the new data is read and compared with the original data. The original cache memory content is then restored to the cache memory. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 144 “working data,” reads the new data and compares the result with the original data. The original cache memory content is then restored to the cache memory. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 145: High Resolution Display Test
If YES is selected for Test Loop on the Test Parameter menu, the screen displays the colors listed above. Press Ctrl + break to return to the High Resolution Display Test menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 146 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 147 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 148 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 149 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 150 Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 151: Multimedia Test
Move the highlight bar to the subtest you want to execute and press Enter. NOTE: Use the Toshiba Backup CD-ROM for Subtests 01, 02, and 03. Because CDROM driver issue , the Multimedia function can’t test , this is limitation .
Page 152: Memory2 Test
Walking 1/Walking 0 test (Right) Tee test method is the same as Subtest2. However, the data to be used differs. 80008000800080007FFF7FFF7FFF7FFF 4000400040004000BFFFBFFFBFFFBFFF Subtest 04 Walking 1/Walking 0 test (Left/ Right) Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 153 Test Program for Field. Tee test method is the same as Subtest2. However, the data to be used differs. 7FFF7FFF7FFF7FFF8000800080008000 BFFFBFFFBFFFBFFF4000400040004000 DFFFDFFFDFFFDFFF2000200020002000 FFFBFFFBFFFBFFFB0004000400040004 FFFDFFFDFFFDFFFD0002000200020002 FFFEFFFEFFFEFFFE0001000100010001 80008000800080007FFF7FFF7FFF7FFF 4000400040004000BFFFBFFFBFFFBFFF 0004000400040004FFFBFFFBFFFBFFFB 0002000200020002FFFDFFFDFFFDFFFD 0001000100010001FFFEFFFEFFFEFFFE Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 154: Error Codes And Error Status Names
HDC Not Reset Error Drive Not Initialized DMA Boundary Error Bad Sector Bad Track Error ECC Error ECC Recover Enabled HDC Error Seek Error Time Out Error Drive Not Ready Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 155 Caching Error Other Error Multimedia Write Error Invalid Drive Drive Not Ready Other Error NOTE: If error status name is Other Error , please reference the Error Code for error information Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 156: Running Test
File. 7. This program is executed according to the Count Loop number selected in the Running Test Edit Item, see Section 3.20. To terminate the program, press Ctrl + Break. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 157: Dmi Infoemation
5. OEM String ( PSP50X-XXXXX,SXXXXXXXXXX ) 6. Model Select [1]Dyn-Jpn [2]Tos-Jpn [3]Tos-Eng [4]Tos-FR 7. Write UUID ( XXXXXXXXXXXXXXXX ) 8. Brightness Write ( XXXXXXXX ) a. SLP2.0 Build Sig [1]Non OS [2]OS Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 158 It is for OEM pre install Windows and no need to Active , If you select Non OS , then you need to Active your OS before you use . Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 159: Log Utilities
Error Status Pass Count Subtest Number Read Data Test Name Write Data Error Count Error Name and Detail [[1:Next, 2:Prev, 3:Exit, 4;Clear, 5:FD Log Read, 6:FD Log Write, 7:Log Save]] Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 160 Test Abbreviations System Test Memory Test Keyboard Test Display Test Floppy Disk Test Hard Disk Test Real Time Clock Test Cache Memory Test Height Resolution Display Test Multimedia Test Memory2 Test Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 161: System Configuration
* - XXXMB MEMORY SIZE * - XXX CPU * - 1 Vedio Chip XXXXXXXXXXXXX * - 1 ODD DRIVE(S):XXXXXXXX FW Rev.:XXXX Press Enter to return to the Diagnostics Menu. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 162: Running Test Edit Item
Subtest 08 Display Page Floppy Disk Test Subtest 02 Sequential W/R/C Hard Disk Test Subtest 01 Sequential Read Real Time Clock Test Subtest 02 Backup Memory Test Tab: HELP (Key Operation) Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 163 8. Select 03 from the Diagnostics Menu and press Enter to execute the Running Test. NOTE: If press Ctrl+break in the runin process, please press more one any key to exit. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 164: Common Tests And Operation
Subtest No. Displays the Subtest number in the following format: ffgg ff = Subtest No. gg = Step Number (Will be blank if the test does not have a Step Number.) Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 165 Test Address Displays the Test Address. (The format differs for each test.) Error Status Displays the error status. Error Name Displays the name of the error. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 166 Letters which must be entered are always shown in [ ]. Simultaneous entries are displayed by a “+” mark. For example: [a] [Enter] Press the “a” key, then press the [Enter] key. [Ctrl] + [c] Press the [Ctrl] key and the “c” key simultaneously. Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual...
Page 167: Replacement Procedures
Replacement Procedures Chapter 4 Replacement Procedures Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 168 4.15 System board ......................4-47 4.16 CPU .......................... 4-49 4.17 LCD unit / FL inverter ..................... 4-53 4.18 Application for thermal pad and grease on CPU, North Bridge, and VGA Board…………………………………………………………………………..4-58 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-ii...
Page 169: Figure
Figure 4-11-2 Remove the screws(from bottom side) ............4-35 Figure 4-11-3 Remove the screws(from top side) ............4-35 Figure 4-11-4 Remove the Wireless Antenna and LCD cable ......... 4-36 Figure 4-11-5 Remove the hinge screws ................4-37 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-iii...
Page 170 Figure 4-17-4 Remove the LCD hinge ................4-56 Figure 4-18-1 Intel &AMD Thermal pad on North Bridge………….………………..4-58 Figure 4-18-2 Apply silicon grease on North Bridge ............4-59 Figure 4-18-3 Thermal pad position………………………………………….………..4-60 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-iv...
Page 171: Overview
• Chart Notation The chart shows the case for the following example: • Removing a MDC All FRUs down to the “4.2 Battery pack”to“4.11 Cover assemblies” above USB board must be removed. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 172: Safety Precautions
DANGER: 1. In the case of the battery, always use authentic parts or equivalent parts approved by Toshiba. Other batteries may have different specifications that are incompatible with the computer and may result in fire or explosion.
Page 173: Before You Begin
Screw sizes are noted in the text and figures. 9. As all parts have sharp edges and corners, take care not to cut yourself. 10. After replacing an FRU, check that the computer and replaced part operate correctly. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 174: Disassembly Procedure
Normal pin connectors are used for all other cables. Simply pull out or push in these connectors to disconnect or reconnect. Pressure plate connector Spring connector Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 175: Assembly Procedure
One Philips screwdriver with type 1 bit (for screws other than above) • Tweezers (for lifting screws) • ESD mats (lay on work table or floor) • An ESD wrist strap and heel grounder • Anti-static carpet or flooring Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 176: Screw Tightening Torque
G r ip a r e a “Special length screw” means screws whose length is indicated in an integral number to the first decimal places such as 2.5 mm, 2.8 mm and so on. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 177: Screw Notation
Screw shape B: Bind screw F: Thin head screw S: Super thin head screw T: Tapping screw U: Other screws (Unique screws: pan head, stud, etc.) Example: B6 … 6mm bind screw Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 178: Battery Pack
4. Slide and hold the battery release latch (2) to free the battery pack after moving the battery release latch (1) into it unlock position – pick the battery pack out of the computer from fillister. Figure 4-2-1 Remove the battery pack Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 179 2. Disconnect the AC adapter and all external devices from the computer. 3. Insert the battery pack 4. Ensure the battery release latch (1) is moved into its locked position Figure 4-2-2 Install the battery pack Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 180: Pc Card
PC card firmly and press the eject button again. Figure 4-3-1 Remove a PC card Installing a PC card The following describes the procedure for inserting a PC card (See Figure 4-3-2). Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-10...
Page 181 Replacement Procedures 1. Make sure the PC card does not stick out. 2. Insert a PC card and press it until it is securely connected. Figure 4-3-2 Insert a PC card Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-11...
Page 182: Hdd(Main Hdd)
3. Remove the following screws securing the HDD assembly. • M2.5×3.0B FLAT BIND screw 4. Disconnect the HDD assembly from the connector on the system board. Turn Figure 4-4-1 the computer upside down Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-12...
Page 183 Replacement Procedures CAUTION: When a HDD is installed, they are installed in the position as the following figure. Figure 4-4-2 Remove the MAIN HDD assembly Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-13...
Page 184 Replacement Procedures 5. Remove the following screws securing the HDD holder and remove the HDD holder. • M3.0×3.0B FLAT BIND screw Figure 4-4-3 Remove MAIN HDD Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-14...
Page 185 2. Insert the HDD assembly into the HDD slot and connect it carefully to the MAIN HDD on the system board. 3. Secure the HDD assembly with the following screw. • M2.5×4.0B FLAT BIND screw Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-15...
Page 186: Optical Disk Drive
• M2.5×3.0B FLAT BIND screw 2. Disconnect an optical disk drive toward the arrow direction from the connector CN26 on the system board. Figure 4-5-1 Remove an optical disk drive Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-16...
Page 187 2. Insert an optical disk drive assembly into the slot and connect it to the connector CN26 on the system board. 3. Secure the ODD drive with the following screw. • M2.5X5.0 Flat BIND screw Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-17...
Page 188: Slot In Optical Disk Drive
3. Remove the screws to disconnect the slot in ODD • M2.0×3.0B FLAT BIND screw 4. Remove the slot in ODD bracket from right side and lift side. • M2.0×2.0B FLAT BIND screw Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-18...
Page 189 Replacement Procedures Figure 4-6-1 Remove an optical disk drive Figure 4-6-2 Disconnect the Slot in ODD from Motherboard Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-19...
Page 190 4. Attach the ODD bracket to an optical disk drive and secure it with the following screws. • M2.0×2.0 Flat BIND screw 5. Insert an optical disk drive assembly into the slot and connect it to the connector CN26 on the system board. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-20...
Page 191: Hdd(Second Hdd)
8. Remove the following screws securing the HDD assembly. • M2.5×3.0B FLAT BIND screw 9. Disconnect the HDD assembly from the connector on the system board. Figure 4-7-1 Turn the computer upside down Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-21...
Page 192 Replacement Procedures CAUTION: When a HDD is installed, they are installed in the position as the following figure. Figure 4-7-2 Remove the SECOND HDD assembly Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-22...
Page 193 Replacement Procedures 10. Remove the following screws securing the HDD holder and remove the HDD holder. • M3.0×3.0B FLAT BIND screw Figure 4-7-3 Remove the screws and HDD holder Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-23...
Page 194 12. Insert the HDD assembly into the HDD slot and connect it carefully to the MAIN HDD on the system board. 13. Secure the HDD assembly with the following screw. • M2.5×4.0B FLAT BIND screw Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-24...
Page 195: Memory Module
(See Figure 4-8-1 to 4-8-2). 1. Loose the screw securing the memory slot cover. 2. Remove the memory slot cover. 3. Open the left and right latches and remove a memory module. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-25...
Page 196 Replacement Procedures Figure 4-8-1 Remove memory slot cover Figure 4-8-2 Remove a memory module Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-26...
Page 197 Confirm that the new memory is detected correctly. 4. If the memory is not detected, check that it is connected correctly. Socket1 Socket2 Figure 4-8-3 Insert a memory module Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-27...
Page 198: Keyboard
4. Loose the screw securing KBD Holder. M2.5x3.0B Flat BIND screws 5. Insert your finger into the keyboard slot and keyboard. Then lift up the keyboard to remove it. 6. Disconnect keyboard cable. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-28...
Page 199 Replacement Procedures Figure 4-9-1 Remove screws for KB Holder Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-29...
Page 200 2. Slide and set the speaker cover assembly and secure it with the following screw. • M2.5×3.0B FLAT BIND screw 3. Install the keyboard brace by pressing it from the topside. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-30...
Page 201: Wireless Lan Card
3. Open the left and right latches holding a wireless LAN card and remove a wireless LAN card from the connector on the system board. Figure 4-10-1 Wireless LAN card Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-31...
Page 202 Replacement Procedures Figure 4-10-2 Remove a wireless LAN card Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-32...
Page 203 USB cable locate bottom and FM cable locate middle).Stick the tape of cable on the surface. If fail to stick, replace tape with new adhesive tape.(see Figure 4-10-3) Figure 4-10-3 Cables layout on motherboard Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08) 4-33...
Page 204: Display Assembly
3. Open the MAIN HDD Door and remove Optical Drive Disk. Figure 4-11-1 Remove the screws (securing display assembly) 4. Open the SECOND HDD Door. 5. Remove the screws from the bottom side. 4-34 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 205 Figure 4-11-2 Remove the screws (from bottom side) 6. Disassemble KBD Holder and Keyboard screw (See Figure 4-9-1) 7. Remove the screws from the top side and remove the cover. Figure 4-11-3 Remove the screws (from top side) 4-35 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 206 10. Pull out the wireless LAN antenna and LCD cables from the guide Figure 4-11-4 Remove the Wireless Antenna and LCD cable Opening the display to 135degree, and remove the hinge screw. ‧ M2.5×6.5 FLAT BIND screw (Locktight) 4-36 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 207 Replacement Procedures Figure 4-11-5 Remove the hinge screws 11. Pulling out the pole of hinge from the hole of hinge assembly, remove the display assembly from the base assembly. 4-37 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 208 7. Install the LAN board and cover ASSY of the system. NOTE: If Fingerprint or Dust left on LCD screen during disassembly and assembly LCD units, please follow Appendix A to clean it. 4-38 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 209: Cover Assembly
• M2.5×2.0 FLAT BIND screw Back • M2.5×6.5 FLAT BIND screw Back • M2.5×8.0 FLAT BIND screw Back • M2.5×4.0 FLAT BIND screw Back Figure 4-12-1 Remove the screws (back) 4-39 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 210 Figure 4-12-2 Remove the screws (front) and cover assembly 4. Disconnect the touch pad flat cable/Fingerprint cable from the connector on the system board. Figure 4-12-3 Disconnect the touch pad flat cable/Fingerprint cable 4-40 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 211 Replacement Procedures 5. Remove the following screws securing the cover assembly from the front of computer. Pull up and remove the cover assembly from the base assembly. M2.5×6.5 FLAT BIND screw Front 4-41 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 212 • M2.5×6.5 FLAT BIND screw Back • M2.5×8.0 FLAT BIND screw Back • M2.5×4.0 FLAT BIND screw Back 4. Free the cable from cable-drain when through the antenna cable to PCB hole. 4-42 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 213: Touch Pad
3. Remove the touch pad board and touch pad plate. 4. Peel off and remove the touch pad from the cover assembly. Figure 4-13-1 Remove the touch FFC and Fingerprint cable 4-43 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 214 Replacement Procedures Figure 4-13-2 Loose the M2.5x3 screw Figure 4-13-3 Remove the touchpad and touchpad board 4-44 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 215 4. Stick the insulator on the touch pad plate. 5. Connect the touch pad flat cable to the connector on the touch pad and stick the glass tape on the connector. 4-45 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 216: Usb Board
1. Insert the USB board into base case and connect USB board cable, Modem cable 2. Fix the below screws M2.5x6.5 FLAT BIND screw NOTE: Be careful not to catch the cables between cover assembly and base assembly. 4-46 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 217: System Board
The following describes the procedure for removing the system board (See Figure 4-15-1 to 4-15-2). 1. Disconnect the power cable from the system board. Power Cable Figure 4-15-1 Disconnect the power cable 4-47 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 218 3. Remove the following screws securing the fan and the system board and remove the system board. • M2.5×6.5 screw • M2.5×6.5 screw Figure 4-15-2 Remove the system board 4-48 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 219 3. Connect the speaker cable, LCD CABLE, ANTENNA, CRT cable, USB cable, FM CABLE, MDC CABLE, and TV-F ANTENNA to the connector on the system board. 4. Connect the power cable to the connector on the system board 4-49 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 220: Cpu
NOTE: When removing the heat sink holder, be sure to remove the screws in the reverse order of the number marked on the holder. 3. Remove the CPU heat sink. Figure 4-16-1 Remove the CPU heat sink 4-50 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 221 Thermal pad for N-bridge, VGA&V-RAM for each repair NOTE: Apply the silicon grease enough to cover the chip surface using the special applicator. Thermal pad is fixed for each one, no need special applicator. 4-51 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 222 7. Connect the Heat sink cable to the connector on the system board NOTE: When securing the heat sink holder, be sure to secure the screws in the order of the number marked on the holder. 4-52 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 223: Lcd Unit / Fl Inverter
2. Insert your finger between the edge of the display mask and the LCD, and remove the display mask while releasing the latches of display mask. Figure 4-17-1 Remove the display mask 4-53 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 224 5. Disconnect the HV harnesses from the connectors CN2 on the inverter. 6. Remove the FL inverter while peeling off the double-sided tape. Insulator LCD harness Inverter Double-sided tape HV harness Figure 4-17-2 Remove the inverter 4-54 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 225 LCD unit. After peeling off the CONDUTIVE tape, disconnect the LCD harness from the connector on the back of the LCD. 9. Remove the LCD unit. LCD HARNESS Figure 4-17-3 Remove the LCD unit 4-55 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 226 Replacement Procedures 10. Remove the following screws securing the LCD support (LCD unit side) and remove the hinge from the LCD unit. • M2.0x2.5 screw Figure 4-17-4 Remove the LCD hinge 4-56 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 227 M2.5×6.5 screw X8 8. Cover screws with Screw MYLAR cover X8 NOTE: When installing the display mask, make sure there is no gap between the display mask and the display cover. 4-57 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 228 RAW PN TSB PN Vendor Description JXTZ1024010 A000048640 THERMAL PAD INT NB BS TZ1(JXTZ1024,3A) XY0GFCM1000 A000018440 THERMAL GREASE GFC-M1 II. Use grease and Thermal pad on VGA 1. 0.15cc for one repair. 4-58 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 229 Replacement Procedures Figure 4-18-2 Apply silicon grease for North Bridge 2. Thermal pad and grease used on VGA thermal module. Figure 4-18-3 Thermal pad position 4-59 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 230 THERMAL PAD VGA V-RAM AD(JXTZ1027,3A) JXTZ1026010 A000048660 THERMAL PAD VGA CHOKE AD(JXTZ1026,3A) XY0GFCM1000 A000018440 THERMAL GREASE GFC-M1 NOTE: Thermal pad is fixed for each one, no need special applicator and can re-use. 4-60 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 231 Appendices Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 232 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 233 CN17 MINI PCI-E Card WLAN Connectors ........... 7 CN7 TV Connectors ..................8 CN 21 5 in 1 Card Reader Connectors………………...………………….…..8 CN33 DDR2 Connectors……………………………………………………...9 C.13 CN 30 HDMI Connectors ................13 C.14 CN 36 ODD Connectors ................14 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 234 Display Codes ....................D-1 Appendix E Keyboard Layout ..................E-1 United States (US) Keyboard ................. E-1 United States (US) Keyboard(Backlight)………………………………..E-1 United Kingdom (UK) Keyboard ..............E-2 United Kingdom (UK) Keyboard(Backlight)……………......E-2 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 235 Appendix F Wiring Diagrams ..................F-1 RGB Monitor ID Wraparound Connector ............ F-1 LAN Loopbak Connector ................F-1 Appendix G BIOS Rewrite Procedures ................G-1 Appendix H EC/KBC Rewrite Procedures ..............H-1 Appendix I Reliability ....................... I-1 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 236: Appendix A Handling The Lcd Module
LCD cover before securing the module with screws. Do not force the module into place, because stress can affect its performance. Also, the panel’s polarized surface is easily scarred, so be careful when handling it. A-1 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 237 4. If water or other liquid is left on the panel’s surface for a long period, it can change the screen’s tint or stain it. Be sure to quickly wipe off any liquid with cloth or ionic A-2 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 238 6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge. Be sure to wear a wrist or ankle ground when handling the module. A-3 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 239 8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage. 9. Do not disassemble the LCD module. Disassembly can cause malfunctions. A-4 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 240 10. If you transport the module, do not use packing material that contains epoxy resin (amine) or silicon glue (alcohol or oxide). These materials can release gas that can damage the panel’s polarization. A-5 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 241: Appendix B Board Layout
Appendix B Appendix B Board Layout B.1 System Board Figure B-1 System board layout (front) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 242 Board Layout Figure B-2 System board layout (Back) B-2 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 243 CN15 LED/B CONN (13) CN12 TP&FP/B CONN (14) BCAS CONN CN20 (15) CN18 Felica CONN (16) CN22 Cardreader CONN (17) CN21 New Card CONN (18) CN17 WiFi CONN (19) Bluetooth CONN CN19 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 244 (33) PCN3 DC IN CONN (34) CN34 Main SATA HDD CONN (35) CN36 SATA ODD CONN (36) South Bridge (37) CN34 1394 CONN (38) HDMI CONN CN30 (39) USB CONN CN25 B-4 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 245: Touch Pad Board
(41) RJ45 CONN CN23 (42) PCN1 VGA Power CONN (43) VGA CONN CN28 .2 Touch Pad Board <Front layout> Figure B-2-1 Touch Pad board layout (Front) Table B-2-1 Touch Pad board connectors Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 246 Mouse Button Right key (04) Mouse Button Right key <Back layout> Figure B-2-2 Touch Pad board layout (Back) Table B-2-2 Touch Pad board connectors Location Function (01) TP Board to TP Module CONN B-6 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 247 Board Layout (02) TP Board to M/B CONN Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 248: Fingerprint Board
Board Layout B.3 Finger Print Board <Front layout> Figure B-3-1 Finger Print Board layout (Front) Table B-3-1 Finger Print Board connectors Location Function (01) Finger Printer IC B-8 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 249 <Back layout> Figure B-3-2 Finger Print Board layout (Back) Table B-3-2 Finger Print Board connectors Location Function (01) Finger Print Board to TP Board connector (02) Finger Print Board to TP Board connector Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 250 PIN No. Signal name LCDVCC LCDVCC LCD-EDIDDATA LCD_EDIDCLK CCD _POWER LVDS_VADG MIC_GND INT_MIC_R USBP3+_LCD DISPON USBP3-_LCD LCD_TXLCLKOUT+ LCD_TXUCLKOUT+ LCD_TXLCLKOUT- LCD_TXUCLKOUT- LCD_TXLOUT0+ LCD_TXUOUT0+ LCD_TXLOUT0- LCD_TXUOUT0- LCD_TXLOUT1+ LCD_TXUOUT1+ LCD_TXLOUT1- LCD_TXUOUT1- LCD_TXLOUT2+ LCD_TXUOUT2+ LCD_TXLOUT2- LCD_TXUOUT2- Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 251: Cn14 Mmb Connector
Signal name BOARD_DI5 KB_LED_DET# --- KB_LED Power Board Connectors PIN No. Signal name PIN No. Signal name +5VPCU NBSWON# PWRLED# CN8Keyboard Connectors PIN No. Signal name PIN No. Signal name K_LED_P MY16 MX17 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 252 MY10 MY11 MY12 MY15 K_LED_P CAPSLED FN_F10 NUMLED CN12 Touchpad & Fingerprint Connectors PIN No. Signal name PIN No. Signal name +5V TP TPDATA TPCLK LED_ON# USBP1+ USBP1- TP_ON_OFF CN18 Felica Connectors Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 253 CN5 Audio&USB Board Connectors PIN No. Signal name PIN No. Signal name USBP11- USBP10- USBP11+ USBP10+ USB_EN#2 USBOC#_10_11 +5VPCU +5VPCU +5VPCU +5VPCU HP_JD Port_B# SPDIF/BEEPGAIN# I MIC1-R MIC1-L CN21 New Card Connectors Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 254 +NEW_3V NEW_CLKREQ# CPPE#_ CLK_PCIE_NEW# CLK_PCIE_NEW I PCIE_RXP2 PCIE_RXP2 PCIE_TXN2 PCIE_TXN2 CN19 Blue Tooth Connectors PIN No. Signal name PIN No. Signal name USBP2+ USBP2- WCS_CLK BT_RESET WCS_DAT BT_EN CN16 RTC Battery Connectors Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 255 CN1 CRT Connectors PIN No. Signal name PIN No. Signal name CRT_R1 CRT_G1 CRT_B1 CRTHSYNC CRTVSYNC CRTDCLK CRTTDDAT CN26 FAN Connectors PIN No. Signal name PIN No. Signal name TH_FAN_POWER1 FANSIG1 CN37 Battery Connectors Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 256 MBCLK CN17 MINI PCI-E Card WLAN Connectors PIN No. Signal name PIN No. Signal name WLAN_WAKE# WCS_DATR WCS_CLKR +1.5V LAD0_PCIE LAD1_PCIE CLK_PCIEI_MINI#_ LAD2_PCIE CLK_PCIEI_MINI LAD3_PCIE LFRAME#_PCIE RF_EN_WLAN PLTRST# PCIE_RXN1 +3V_S5 PCIE_RXP1 +1.5V Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 257: Cn7 Tv Connectors
CL_RST#1_MIN SERIRQ_WLAN CN7 TV Connectors PIN No. Signal name PIN No. Signal name TV-LUMA TV-CHROMA CN21 5 in 1 Card Reader Connectors PIN No. Signal name PIN No. Signal name +3.3V XBCCLK-P3P Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 258: Cn33 Ddr2 Connectors
Pin Assignment BCCDET-P3N BCIO-P5P BCRST-P3N IVDET-P3P BCPWON-P3P RESET# +3.3V USB D+ USB D- USB D- USB D+ +3.3V +3.3V CPLGP1-P3P TMPTU1-SXP TMPTU2-SXP +3.3V CN33 DDR Connectors Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 259 Signal name +0.9VSMDDR_VREF_ DIMM M_B_DQ0 M_B_DQ5 M_B_DQ1 M_B_DQ4 M_B_DM0 M_B_DQS#0 M_B_DQS0 M_B_DQ7 M_B_DQ6 M_B_DQ2 M_B_DQ3 M_B_DQ12 M_B_DQ13 M_B_DQ8 M_B_DQ9 M_B_DM1 M_B_DQS#1 M_CLK_DDR3 M_B_DQS1 M_CLK_DDR#3 M_B_DQ14 M_B_DQ11 M_B_DQ15 M_B_DQ10 M_B_DQ20 M_B_DQ21 M_B_DQ17 M_B_DQ16 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 260 M_B_DQ19 M_B_DQ28 M_B_DQ24 M_B_DQ25 M_B_DQ29 M_B_DM3 M_B_DQS#3 M_B_DQS3 M_B_DQ30 M_B_DQ26 M_B_DQ31 M_B_DQ27 M_CKE3 M_CKE4 +1.8VSUS +1.8VSUS M_B_BS#2 M_B_A14 +1.8VSUS +1.8VSUS M_B_A12 M_B_A11 M_B_A9 M_B_A7 M_B_A8 M_B_A6 +1.8VSUS +1.8VSUS M_B_A5 M_B_A4 M_B_A3 M_B_A2 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 261 M_B_RAS# M_B_WE# M_CS#2 +1.8VSUS +1.8VSUS M_B_CAS# M_ODT2 M_CS#3 M_B_A13 +1.8VSUS +1.8VSUS M_ODT3 M_B_DQ32 M_B_DQ37 M_B_DQ36 M_B_DQ38 M_B_DQS#4 M_B_DM4 M_B_DQS4 M_B_DQ39 M_B_DQ35 M_B_DQ33 M_B_DQ34 M_B_DQ44 M_B_DQ41 M_B_DQ45 M_B_DQ40 M_B_DQS#5 M_B_DM5 M_B_DQS5 M_B_DQ43 M_B_DQ42 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 262: Cn30 Hdmi Connectors
Pin Assignment M_B_DQ46 M_B_DQ47 M_B_DQ52 M_B_DQ53 M_B_DQ49 M_B_DQ48 M_CLK_DDR4 M_CLK_DDR#4 M_B_DQS#6 M_B_DQS6 M_B_DM6 M_B_DQ55 M_B_DQ51 M_B_DQ50 M_B_DQ54 M_B_DQ56 M_B_DQ60 M_B_DQ57 M_B_DQ61 M_B_DM7 M_B_DQS#7 M_B_DQS7 M_B_DQ59 M_B_DQ63 M_B_DQ62 M_B_DQ59 DDRDAT_SMB DDRCLK_SMB CN30 HDMI Connectors Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 263: Cn36 Odd Connectors
HDMITX0P_ C HDMITXON_ C HDMICLK+C HDMICLK-C HDMI DDCCLK C HAMI DDCDATA C DDC5V HDMI HP CN36 ODD Connectors PIN No. Signal name PIN No. Signal name SATA_TXP4 SATA_TXN4 SATA_RXN4 SATA_RXP4 +5V_ODD +5V_ODD Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 264 44 PEG_TXN8 43 PEG_RXN8 46 PEG_TXP8 45 PEG_RXP8 48 GND 47 GND 50 PEG_TXN7 49 PEG_RXN7 52 PEG_TXP7 51 PEG_RXP7 54 GND 53 GND 56 PEG_TXN6 55 PEG_RXN6 58 PEG_TXP6 57 PEG_RXP6 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 265 106 EXT_HDMI_DDCDAT 105 SYSFANON# 108 GND 107 MAINON 110 EXT_LVDS_PNLCLK 109 GFXPG 112 EXT_LVDS_PNLDAT 111 VGA_MBDATA 114 GND 113 VGA_MBCLK 116 EXT_VGA_RED 115 EXT_LVDS_BLON 118 GND 117 EXT_DISP_ON 120 EXT_VGA_GRN 119 DP_HPD Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 266 168 CEC 167 3V 170 GND 169 X 172 EXT_DPTX3N 171 X 174 EXT_DPTX3P 173 DVI_HPD 176 GND 175 GND 178 EXT_DPTX2N 177 EXT_HDMICLK- 180 EXT_DPTX2P 179 EXT_HDMICLK+ 182 GND 181 GND Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 267 X-TX1P X-TX2P X-TX2N X-TX1N X-TX3P X-TX3N LAN _ VCC4 LAN _ LINKLED# LAN _ ACTLED LAN _ GND CN24 USB Connectors PIN No. Signal name PIN No. Signal name BUSBP6+ BUSBP6- USBPWR2 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 268: Cn32 2Nd Sata Hdd Connectors
+3.3VSATA +3.3VSATA +3.3VSATA CN21 5 in 1 Card Reader Connectors PIN No. Signal name PIN No. Signal name XD_CD#C XD_R/B#_C XD_RE#_C XD_CE#C CD_CLE_C XD_ALE_C XD_WE# _C SD_D2_C XD_WPO# _C SD_D3_C VCC_XD SD/MS_CLK_C Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 269: Cn34 Sata Hdd Connectors
MS_BS/XD_D3_C MS_D2/XD_D1_C SD_D0_C MS_D0/XD_D2_C SD_D1_C MS_BS/XD_D3_C XD_D4_C XD_D5_C XD_D6_C MS_D1/XD_D7_C VCC_XD SD_CD#C SM_WPI#/SD_WP_C CN34 SATA HDD Connectors PIN No. Signal name PIN No. Signal name SATA_TXP0 SATA_TXN0 SATA_RXN0 SATA_RXP0 +3.3VSATA +3.3VSATA +3.3VSATA Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 270: Cn13 Tma Connectors
Pin Assignment CN13 TMA Connectors PIN No. Signal name PIN No. Signal name PCIE_TXP3 PCIE_TXN3 PCIE_RXP3 PCIE_RXN3 CLK_PCIE_MINI3_TMA --- CLK_PCIE_MINI3#_TMA TMPSPR-GND TMPSPR-SXP CLKDWN# ALERT PLTRST# CLKREQ# +3V_TMA_VDD +3V_TMA_VDD Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 271: Cn 8 Mini Card Connectors
CN7 Mini Card Connectors PIN No. Signal name PIN No. Signal name WAKE# BT_DATA BT_CHCLK +1.5V ---- CLK_PCIE_ MINI3# CLK_PCIE_ MINI3 RF_EN_WLAN PLTRST# PCIE_RXN5 +3V_S5 PCIE_RXP5 +1.5V MINI3_SMCLK PCIE_TXN5 MINI3_SMDATA PCIE_TXP5 USBD- USBD+ Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 272 C_LINK_RST CN34 1394 Port PIN No. Signal name PIN No. Signal name L1394_TPB0- L1394_TPB0+ L1394_TPA0- L1394_TPA0+ CN3 SPDIF Connectors PIN No. Signal name PIN No. Signal name BOARD_ID2 SPK_L- SPK_L+ SPK_R- SPK_R+ Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 273 Appendix D Display Codes Display Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Code set 1 Code set 2 Keytop Note Make Break Make Break ‘ ~ 7 & BkSp Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 274 Table D-1 Scan codes (set 1 and set 2) (2/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Caps Lock ‘ “ Enter Shift (L) No.102 , < . > Shift (R) Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 275 Table D-1 Scan codes (set 1 and set 2) (3/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Ctrl Alt (L) Space ALT (R) ← Home ↑ ↓ PgUp PgDn → Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 276: Display Codes
5. * This key corresponds to key No. 42 in a 102-key model. 6. * Refer to Table D-6, No. 124 key scan code. 7. * Refer to Table D-7, No. 126 key scan code. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 277 With left Shift With right Shift Set 1 E0 AA __________ E0 B6 E0 2A ___________ E0 36 Set 2 E0 F0 12 ________ E0 F0 59 E0 12 ___________ E0 59 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 278 AA E0 12 E0 2F E0 F0 2F E0 F0 12 Table D-4 Scan codes with Fn key Code set 1 Code set 2 Keytop Make Break Make Break CTRL LALT ARROW NUMERIC Scrl Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 279 Keytop Make Break Make Break (–) Table D-6 No.124 key scan code Code set 1 Code set 2 Shift Make Break Make Break Prt Sc Common Ctrl + Shift + Alt + Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 280 Table D-7 No.126 key scan code Shift Code set 1 Code set 2 Make Make Pause Common* E1 1D E1 F0 Ctrl* E0 46 7E E0 F0 *: This key generates only make codes. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 281: United States (Us) Keyboard
Appendix E Key Layout United Status (US) Keyboard Figure US keyboard United Status (US) Keyboard (Backlight) Figure US keyboard (Backlight) E-1 - Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 282: United Kingdom (Uk) Keyboard
3. United Kingdom (UK) Keyboard Figure UK keyboard 3. United Kingdom (UK) Keyboard (Backlight) Figure UK keyboard (Backlight) E-2 - Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 283: Wiring Diagrams
(15) Figure F-1 RGB Monitor ID Wrapar ound connector (15PIN to 15PIN) LAN Loopback Connector (3) BIDBP (RX+) (1) BIBAP ‘(TX+) (4) BIDBN (RX-) (2) BIDAN (TX-) Figure F-2 LAN loopback connector Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 284 Wiring Diagrams Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 285 3. If you fail to rewrite BIOS, then when you next turn on the power, a message may be displayed that the contents of the BIOS have been erased or system can not boot . In this case, insert the BIOS rewriting disk, and the BIOS will be rewritten. Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 286 Appendix H Appendix H EC/KBC Rewrite Procedures Same as BIOS rewrite Procedures, please refer appendix G Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 287 Appendix I Reliability Appendix I Reliability The following table shows MTBF (Mean Time Between Failures) in maximum configuration. Table I-1 MTBF Component Time (hours) System 6678.00 Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Page 288 Reliability Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)

This manual is also suitable for:

Satellite pro500

Toshiba Satellite P500 Maintenance Manual

Table of Contents

Chapter 1 Hardware Overview

Table of Contents

Chapter 2 Troubleshooting Procedures

Chapter 3 Diagnostic Programs

Chapter 4 Replacement Procedures

Replacement Procedures

Appendix

Appendix A Handling the LCD Module

Appendix Contents

Appendix B Board Layout

Appendix C Pin Assignment

Appendix D Display Codes

Appendix E Key Layout

Appendix E Keyboard Layout

Quick Links

Chapters

Troubleshooting

Related Manuals for Toshiba Satellite P500

Summary of Contents for Toshiba Satellite P500

This manual is also suitable for:

Table of Contents