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Lenovo ThinkPad Z61e Troubleshooting Manual
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Lenovo ThinkPad Z61e Troubleshooting Manual

Lenovo ThinkPad Z61e Troubleshooting Manual

Lenovo thinkpad notebook pc models z61e, z61m, z61t service and troubleshooting guide
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Download this manual See also: Hardware Maintenance Manual, User Manual
®
ThinkPad
Z61
Service and Troubleshooting Guide
Includes:
v Introduction to other sources of information
v Important tips for taking care of your computer
v Diagnostics and troubleshooting
v Recovery options
v Help and service
v Warranty information for your computer

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Summary of Contents for Lenovo ThinkPad Z61e

  • Page 1 ® ThinkPad Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer...
  • Page 3 ® ThinkPad Service and Troubleshooting Guide...
  • Page 4 U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...

  • Page 5: Table Of Contents

    Installing a new operating system . Chapter 5. Upgrading and replacing devices . Replacing the battery . © Copyright Lenovo 2006 Upgrading the hard disk drive . Replacing memory . Chapter 6. Getting help and service . Getting help and service .
  • Page 6 ® ThinkPad Z61 Service and Troubleshooting Guide...

  • Page 7: Read First

    To prevent damage to the hard disk and subsequent data loss, before moving your computer, press Fn+F4 to put it in standby mode or turn it off. Make sure that the standby status indicator is on (is green) before moving the computer. © Copyright Lenovo 2006...
  • Page 8 Read first Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag.

  • Page 9: Chapter 1. Finding Information

    Windows XP, Programs); then to ThinkVantage Help. Productivity Center provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open Productivity Center, press the ThinkVantage button on your keyboard.

  • Page 10: Finding Information With The Thinkvantage Button

    Finding information Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.

  • Page 11: Chapter 2. Caring For Your Thinkpad Computer

    (within 13 cm/5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. © Copyright Lenovo 2006...
  • Page 12 Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive. Other important tips v Your computer modem might use only an analog telephone network, or public-switched telephone network (PSTN).
  • Page 13 Register your ThinkPad products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
  • Page 14 Caring for your ThinkPad computer 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7.
  • Page 15 Caring for your ThinkPad computer If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: v The surface of the reader is dirty or stained. v The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint.
  • Page 16 Caring for your ThinkPad computer ® ThinkPad Z61 Service and Troubleshooting Guide...

  • Page 17: Chapter 3. Solving Computer Problems

    A password problem . Keyboard problems Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible. © Copyright Lenovo 2006 . 10 Pointing device problems . 11 Standby or hibernation problems .

  • Page 18: Frequently Asked Questions

    See the “ThinkPad tour” section of Access Help. Where can I find the detailed specifications for my machine? See www.lenovo.com/think/support I need to upgrade a device or I need to replace one of the following: the hard disk drive, the PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest.

  • Page 19: Diagnosing Problems

    No recovery CD or a Windows CD is provided with your computer originally. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 27 of this Guide. How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,”...

  • Page 20: Diagnosing Hdd From Bios Setup Utility

    Solving computer problems When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician. Diagnosing HDD from BIOS Setup Utility You can diagnose the hard disk drive without starting up the operating system.
  • Page 21 Message: 0176: System Security - The System has been tampered with. Solution: This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility, press F9 to set values to default, then press F10 to save changes.
  • Page 22 Solving computer problems Message: 01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue. Solution: Your ThinkPad computer has a built-in Ethernet feature, and you cannot add another such feature by installing an Ethernet device. If this error message is displayed, remove the Ethernet device that you installed.
  • Page 23 Solution: If in the primary drive bay you are using a non-IBM or non-Lenovo hard disk drive (HDD) or an old generation IBM HDD that is not supported by this system, with the risk in mind, you can still use it by pressing ESC. If in the primary drive bay you are using a supported IBM / Lenovo HDD with old firmware, you need to update its firmware to the latest version, available at www.lenovo.com/think/support...
  • Page 24 Solving computer problems Message: 2100: Initialization error on HDD0 (Main hard disk drive), 2102: Initialization error on HDD1 (Ultrabay hard disk drive), 2110: Read error on HDD0 (Main hard disk drive), 2112: Read error on HDD1 (Ultrabay hard disk drive) Solution: The hard disk is not working.

  • Page 25: Errors Without Messages

    If one of the following error code messages is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct.

  • Page 26: A Password Problem

    Lenovo authorized servicer or a marketing representative to have the password canceled. v If you cannot reset your hard disk password, Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced.

  • Page 27: Keyboard Problems

    Keyboard problems Problem: All or some of the keys on the keyboard do not work. Solution: v If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set. v If an external numeric keypad or a mouse is connected: 1.

  • Page 28: Standby Or Hibernation Problems

    Solving computer problems Standby or hibernation problems Problem: The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on). Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. Refer to “Specifications” on page 54.

  • Page 29: Computer Screen Problems

    Problem: The computer enters standby mode unexpectedly. Solution: If the processor overheats, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Power Manager. Computer screen problems Problem: The screen is blank.

  • Page 30: Battery Problems

    Solving computer problems Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.

  • Page 31: A Hard Disk Drive Problem

    A Hard disk drive problem Problem: The hard disk drive does not work. Solution: In the startup menu in BIOS Setup Utility, make sure that the hard disk drive is in the ″Boot priority order.″ If it is in the device list of ″Excluded from boot order″, the hard disk drive is disabled.

  • Page 32: Starting Bios Setup Utility

    Solving computer problems Problem: The computer does not turn off with the power switch. Solution: If the standby indicator is on and you are working under battery power, replace the battery with a fully charged one or change your power source to ac power. If you still have a problem, press and hold the power switch for 4 seconds or more;...
  • Page 33 7. Change the items you wish to change. To change the value of an item, use the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter. 8. Press F3 or Esc to exit from the submenu. If you are in a nested submenu, press Esc repeatedly until you reach the BIOS Setup Utility menu.
  • Page 34 Starting BIOS Setup Utility ® ThinkPad Z61 Service and Troubleshooting Guide...

  • Page 35: Chapter 4. Recovery Options

    CDs and problems associated with using an incorrect CD version. The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk.

  • Page 36: Recovering Data

    Recovery options Notes: 1. If the optical drive is not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive in the Ultrabay Slim or Ultrabay Enhanced before performing a recovery operation.

  • Page 37: Chapter 5. Upgrading And Replacing Devices

    3. Unlock the battery latch by sliding it to the left 1 . Then, remove the battery 2 . 4. Install a fully charged battery. 5. Turn the computer over again. Connect the ac adapter and the cables to the computer. © Copyright Lenovo 2006...

  • Page 38: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
  • Page 39 4. ThinkPad Z61t Remove the screw that secures the hard disk drive cover; then remove the cover. ThinkPad Z61m, Z61p or Z61e Remove the screw that secures the hard disk drive cover 1 and slide the cover 2 . Chapter 5. Upgrading and replacing devices...
  • Page 40 Upgrading the hard disk drive Lift up the hard disk cover and remove it. 5. Remove the hard disk by pulling out the tab. ThinkPad Z61t ® ThinkPad Z61 Service and Troubleshooting Guide...

  • Page 41: Replacing Memory

    ThinkPad Z61m, Z61p or Z61e 6. Detach the side rubber rails from the hard disk drive. 7. Attach the side rubber rails to a new hard disk drive. 8. Insert the hard disk drive into the hard disk drive bay; then firmly install 9.
  • Page 42 Replacing memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer. SO-DIMMs with different capacities are available. Note: Use only the memory types supported by your computer. If you incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer.
  • Page 43 6. Turn the computer over again, and open the computer display. Pick the palm rest off the computer as shown in the drawing below. 7. Move the palm rest carefully away from the computer until you can see where it’s connected 1 , and then detach the connector 2 . Now the palm rest has been removed.
  • Page 44 Replacing memory 9. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then pivot it downward until it snaps into place 10.
  • Page 45 11. Align the front side of the palm rest with the front edge of the system 1 , then put down the palm rest to replace it 2 . 12. Press the left and right top edges of the palm rest to snap them in places. 13.
  • Page 46 Replacing memory 4. Click Yes. The computer restarts, and the BIOS Setup Utility screen opens. The “Installed memory” item shows the total amount of memory installed in your computer. For example, if your computer has 256 MB of memory and you install a 256-MB SO-DIMM in it, the quantity shown in “Installed memory”...

  • Page 47: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 48 Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 49: Getting Help Around The World

    Support Web site at www.lenovo.com/support/ phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 50 ® ThinkPad Z61 Service and Troubleshooting Guide...

  • Page 51: Appendix A. Warranty Information

    NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during the first year of the warranty period; and b.

  • Page 52: Types Of Warranty Service

    Machine Type 9448 9450 9451 9452 9453 0672 0673 0674 Types of Warranty Service If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Scheduling of service will depend upon the time of your call and is subject to parts availability.
  • Page 53 1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request.

  • Page 54: Worldwide Telephone List

    Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/support/phone. Country or Region Telephone Number Africa Africa: +44 (0)1475-555-055 South Africa: +27-11-3028888 and 0800110756 Central Africa: Contact the nearest Lenovo Business Partner Argentina 0800-288-5366 (Spanish) Australia 131-426 (English) Austria Up and running support: 01-24592-5901...
  • Page 55 Country or Region Telephone Number China ThinkPad (Technical enquiry hotline): 852-2516-3939 (Hong Kong S.A.R.) ThinkPad Service Center: 852-2825-6580 ThinkCentre Commerical PC: 8205-0333 Multimedia Home PC: 800-938-228 (Cantonese, English, Mandarin) China ThinkPad (Technical enquiry hotline): 0800-839 (Macau S.A.R.) ThinkCentre (Technical enquiry hotline): 0800-336 (Cantonese, English, Mandarin) Colombia 01-800-952-0466 (Spanish)
  • Page 56 Country or Region Telephone Number Indonesia 800-140-3555 (English) 62-21-251-2955 (Bahasa, Indonesian) Ireland Up and running support: 01-815-9202 Warranty service and support: 01-881-1444 (English) Israel Givat Shmuel Service Center: +972-3-531-3900 Haifa Service Center: +972-4-849-4608 (Hebrew, English) Italy Up and running support: 02-7031-6101 Warranty service and support: +39-800-820094 (Italian) Japan...
  • Page 57 Country or Region Telephone Number Romania +4-021-224-4015 Russian Federation +7-495-940-2000 (Russian) Singapore 1800-3172-888 (English, Bahasa, Melayu) Slovakia +421-2-4954-1217 Slovenia +386-1-4796-699 Spain 91-714-7983 0901-100-000 (Spanish) Sri Lanka +94-11-2448-442 (English) Sweden Up and running support: 08-477-4420 Warranty service and support: 077-117-1040 (Swedish) Switzerland Up and running support: 058-333-0900 Warranty service and support: 0800-55-54-54...
  • Page 58 ® ThinkPad Z61 Service and Troubleshooting Guide...

  • Page 59: Appendix B. Customer Replaceable Units (Crus)

    You can find instructions for replacing CRUs in Access Help. To open Access Help, click Start, move the pointer to All Programs (in Windows other than Windows XP, Programs); then to ThinkVantage. Click Access Help © Copyright Lenovo 2006 Service and Troubleshooting...
  • Page 60 CRU, you can use either of the following additional resources: v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video v The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list”...

  • Page 61: Appendix C. Features And Specifications

    Integrated camera (on some models) Keyboard v Fingerprint reader (on some models) v 89-key, 90-key, or 94-key v UltraNav v Fn key function v ThinkVantage button v Volume control buttons © Copyright Lenovo 2006 ™ ® ® (TrackPoint and touch pad)

  • Page 62: Specifications

    Features Interface v Stereo headphone jack v Microphone jack v Video-out connector (S-Video) v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector ™ v Ultrabay v Ultrabay Slim (on some models) v Docking connector (on some models) v External-monitor connector PC Card slot...
  • Page 63 v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no optical disc in the drive: 5° to 35°C (41° to 95°F) - Operating with an optical disc in the drive: 10° to 35°C (50° to 95°F) - Non-operating: 5°...

  • Page 64: Specifications

    Specifications ® ThinkPad Z61 Service and Troubleshooting Guide...

  • Page 65: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 66: Television Output Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 67: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 68: Important Information For The European Directive 2002/96/Ec

    TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.

  • Page 69: Ibm Lotus Software Offer

    Lotus Organizer v Lotus FastSite v Lotus SmartCenter – Internet Information Manager Customer Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport. ®...
  • Page 70 International Program License Agreement:The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA.

  • Page 71: Trademarks

    #03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad PS/2 Rapid Restore Rescue and Recovery...
  • Page 72 Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/sites/corporate/tradmarx.htm) Other company, product, or service names may be trademarks or service marks of others. ®...

  • Page 73: Index

    Web 39 hibernation problems 20 important tips 3 keyboard problems 19 password problems 18 setting 4 PC-Doctor for Windows 11 © Copyright Lenovo 2006 problems battery 22 computer screen 21 diagnosing 11 fingerprint reader 23 hard disk 23 hibernation 20...
  • Page 74 ® ThinkPad Z61 Service and Troubleshooting Guide...
  • Page 76 Part Number: 42T7750 Printed in China (1P) P/N: 42T7750...

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