Dell Dimension XPS D Series Reference And Troubleshooting Manual

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Table of Contents

Summary of Contents for Dell Dimension XPS D Series

Page 1 ® Š 'HOO'LPHQVLRQ ;36'[[[6\VWHPV 5()(5(1&($1' 7528%/(6+227,1* *8,'( ZZZGHOOFRP...
Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell , the DELL logo, and Dell Dimension are registered trademarks and DellWare is a registered service mark of Dell Computer Corporation; Intel and Pentium are registered trademarks and MMX is a trademark of Intel Corporation; MS-DOS , Microsoft , Windows , and Windows NT are registered trademarks of Microsoft Corporation;...
Page 3 6DIHW\,QVWUXFWLRQV Use the following safety guidelines to help protect your computer system from poten- tial damage and to ensure your own personal safety. :KHQ8VLQJ<RXU&RPSXWHU6\VWHP As you use your computer system, observe the following safety guidelines. :$51,1*'RQRWRSHUDWH\RXUFRPSXWHUV\VWHPZLWKDQ\FRYHUVLQFOXG LQJFRPSXWHUFRYHUVEH]HOVILOOHUEUDFNHWVIURQWSDQHOLQVHUWVDQGVRRQ UHPRYHG ‡ To help avoid damaging your computer, be sure the voltage selection switch on the power supply is set to match the AC power available at your location: —...
Page 4 ‡ Position your system so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard. ‡...
Page 5 monitor screen at or below eye level monitor and key- board positioned directly in front of user wrists relaxed and flat arms at desk level feet flat on the floor :KHQ:RUNLQJ,QVLGH<RXU&RPSXWHU Before you remove the computer cover, perform the following steps in the sequence indicated.
Page 6 In addition, take note of these safety guidelines when appropriate: ‡ When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; to dis- connect this type of cable, press in the locking tabs before disconnecting the cable.
Page 7: System Board
3UHIDFH $ERXW7KLV*XLGH This guide is intended for anyone who uses a Dell Dimension XPS D xxx computer system. It can be used by both first-time and experienced computer users who want to maintain, upgrade, or troubleshoot their computers. The chapters and appendixes are summarized as follows: ‡...
Page 8 ‡ The Windows-based Online Guide presents in an online format information from the Setup Guide and from this guide. This document is located in the Dell Acces- sories folder. You may also have one or more of the following documents.
Page 9 1RWDWLRQDO&RQYHQWLRQV The following subsections describe notational conventions used in this document. :DUQLQJV&DXWLRQVDQG1RWHV Throughout this guide, there may be blocks of text indicated by symbols in the page margin and printed in bold type or in italic type. These blocks are warnings, cautions, and notes, and they are used as follows: :$51,1*$:$51,1*LQGLFDWHVWKHSRWHQWLDOIRUERGLO\KDUPDQGWHOOV \RXKRZWRDYRLGWKHSUREOHP...
Page 10 ‡ Screen text is text that appears on the monitor screen. It can be a message, or it can be text that you are instructed to type as part of a command (referred to as a command line ). Screen text is presented in the Courier New font. Example: The following message appears on your screen: No boot device available Example: “Type md c:\programs and press <Enter>.”...
Page 11: Table Of Contents
&RQWHQWV &KDSWHU ,QWURGXFWLRQ Hardware Features ..........1-1 Software Features .
Page 12: Kdswhu
Adding Memory ..........2-14 Memory Upgrade Kits .
Page 13 &KDSWHU 6RIWZDUH6ROXWLRQV Using Audio Utilities ..........5-1 Enabling Enhanced 3D Audio .
Page 14 Main Screen of the Dell Diagnostics........
Page 15 Dell Contact Numbers ........
Page 16 $SSHQGL[& %HHS&RGHVDQG6\VWHP0HVVDJHV& POST Beep Codes ..........C-1 System Messages .
Page 17 Removing the SEC Cartridge and Heat Sink ....6-10 Figure 7-1. Dell Diagnostics Main Screen ......7-4 Figure 8-1.
Page 18 Table 8-2. Dell Contact Numbers ........8-9 Table A-1.
Page 19: Qwurgxfwlrq
& + $ 3 7 ( 5 ,QWURGXFWLRQ ® Dell Dimension XPS D xxx computer systems are high-speed personal computers ® ® ™ that include an Intel Pentium II microprocessor with MMX technology. These sys- tems combine high-performance Peripheral Component Interconnect (PCI) design with accelerated graphics port (AGP) and Industry-Standard Architecture (ISA) design, allowing a wide range of configurations and upgrade possibilities.
Page 20 (FIFO) buffer for sending or receiving data. NOTES: The default setting in the system setup program is Bi-Directional. Options that use ECP mode may come with special drivers that must be installed to use this mode. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 21: Using Audio Utilities
A PS/2-style keyboard connector and a PS/2-compatible mouse connector. ‡ Dell Dimension XPS D xxx systems are available with and without integrated sound. For systems with integrated sound, the Yamaha OPL3-SA3 3D-enhanced audio controller with wave-table software provides audio functions compatible...
Page 22 Dell Spare Parts ensures system compatibility; these upgrades are also covered under your system warranty. Refer to “Adding Memory” in Chapter 2 before purchas- ing a memory upgrade. Dell offers a wide variety of drives that can be installed in your system, including the following: ‡...
Page 23: Backup Devices
6FKHGXOLQJ%DFNXSV Dell recommends that you back up the hard-disk drive at least once a week, with a daily backup of those files that have been changed. Following these guidelines ensures the loss of no more than a day's work. As further insurance against data loss, keep duplicate copies of the weekly and monthly backups at an off-site location.
Page 24 EXLOGXSXVXDOO\DSSHDUVDVDVWULSHUXQQLQJDURXQGWKHPLGGOHRIWKH UROOHU ,IGLUW\FOHDQWKHUROOHUVXVLQJDFRWWRQVZDEPRLVWHQHGOLJKWO\ZLWKLVR SURS\ODOFRKRO After cleaning, make sure the rollers are still centered in their channels. Make sure that fluff from the swab is not left on the rollers. 5HSODFHWKHEDOODQGUHWDLQHUULQJ Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 25: Surge Protectors
&OHDQLQJ'ULYHV You can clean a diskette, CD-ROM, or digital versatile disc read-only memory (DVD-ROM) drive using a commercially available cleaning kit. These kits contain pre- treated diskettes or a cleaning disc to remove contaminants that accumulate during normal operation. If the kit does not contain instructions, insert a pretreated diskette or a cleaning disc into the drive and turn on the system.
Page 26 A UPS system should be Underwrit- ers Laboratories (UL) safety-approved. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 27: Qvwdoolqj8SjudghvRqWkh6\Vwhp%Rdug
Working inside your computer is safe— if you observe the following precautions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n addition, Dell recommends that you review the safety instructions at the front of this guide. Installing Upgrades on the System Board...
Page 28 2EVHUYHWKH´:DUQLQJIRU<RXU3HUVRQDO6DIHW\DQG3URWHFWLRQRI<RXU (TXLSPHQWµIRXQGHDUOLHULQWKLVFKDSWHU$OVRREVHUYHWKHVDIHW\LQVWUXF WLRQVDWWKHIURQWRIWKLVJXLGH ,I\RXDUHZRUNLQJRQDPLQLWRZHUV\VWHPOD\WKHFRPSXWHURQLWVULJKW VLGHZLWKWKHFKDVVLVIRRWRIIWKHHGJHRIWKHZRUNVXUIDFHWRDOORZWKH FRPSXWHUWROD\IODW /RRVHQWKHFRYHUPRXQWLQJWKXPEVFUHZVKRZQLQ)LJXUHWKDW VHFXUHVWKHFRYHUWRWKHEDFNRIWKHFRPSXWHU NOTE: The thumbscrew is captive and stays in the cover when loosened. cover-mounting thumbscrew cover release latches (2) chassis foot )LJXUH5HPRYLQJWKH&RPSXWHU&RYHU0LQL7RZHU&KDVVLV Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 29 )DFHWKHIURQWRIWKHFKDVVLV3XVKLQDFRYHUUHOHDVHODWFKZLWK\RXU WKXPEZKLOHXVLQJ\RXURWKHUKDQGWRSXOOXSWKHEDFNHGJHRIWKH FRPSXWHUQHDUWKHODWFKXQWLOWKHFRYHULVUHOHDVHG Brace the chassis to prevent it from moving while you push in the cover release latch. 5HSHDWVWHSIRUWKHRWKHUFRYHUUHOHDVHODWFK 6OLGHWKHFRYHUDSSUR[LPDWHO\RQHLQFKWRZDUGWKHEDFNRIWKHFRP SXWHU7KHQOLIWWKHFRYHURIIWKHFRPSXWHU :$51,1*7RSUHYHQWFXWVNHHS\RXUKDQGVFOHDURIWKHPHWDOHGJHV RQWKHFKDVVLVDQGIDQJXDUGDV\RXVOLGHEDFNWKHFRYHU Replace the computer cover on a desktop or mini tower chassis as follows: &KHFNDOOFDEOHFRQQHFWLRQVHVSHFLDOO\WKRVHWKDWPLJKWKDYHFRPH ORRVHGXULQJ\RXUZRUN)ROGFDEOHVDQGXQXVHGFRQQHFWRUVRXWRIWKH ZD\VRWKDWWKH\GRQRWFDWFKRQWKHFRPSXWHUFRYHURULQWHUIHUHZLWK DLUIORZLQVLGHWKHFRPSXWHU &KHFNWRVHHWKDWQRWRROVRUH[WUDSDUWVLQFOXGLQJVFUHZVDUHOHIW LQVLGHWKHFRPSXWHU...
Page 30: System Board
(contains primary hard-disk drive) )LJXUH,QVLGHWKH0LQL7RZHU&KDVVLV Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 31 power supply chassis cooling fan DC power cables system board diskette-drive interface cable filler brackets secondary hard-disk drive bracket drive cage drive bays power indicator chassis power button hard-disk drive access indicator card-guide assembly reset button bezel (contains primary hard-disk drive) )LJXUH,QVLGHWKH'HVNWRS&KDVVLV Installing Upgrades on the System Board...
Page 32: Jumpers
(AGP) PCI expansion-card connectors (PCI1, configuration PCI2, PCI3, and PCI4) jumper (J8B2) ISA expansion-card speaker (S8A1) connectors (ISA1 and ISA2) For systems with integrated sound )LJXUH6\VWHP%RDUG)HDWXUHV Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 33 7DEOH6\VWHP%RDUG&RQQHFWRUVDQG6RFNHWV &RQQHFWRURU 6RFNHW 'HVFULSWLRQ 3.3-V power input connector Accelerated graphics port connector (brown color) BANK n DIMM sockets BT2E1 Battery socket CD-ROM drive audio cable connector (for systems with integrated sound; white color) COM1 Serial port connector FAN1 Fan connector FLOPPY Diskette-drive interface connector GAME...
Page 34 1. Figure 2-4 shows the location of the system-board configuration jumper in your com- puter. Table 2-2 describes the settings and functions of the configuration jumper. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 35 7DEOH&RQILJXUDWLRQ-XPSHU6HWWLQJV -XPSHU 6HWWLQJV 'HVFULSWLRQ Normal mode In Normal mode (jumper plug on pins 1–2), system setup settings and installed password(s) are retained when the system boots. In this mode, an automatic recovery is attempted if the BIOS detects that any of its main blocks are corrupted. Maintenance Starting the system in Maintenance mode (jumper plug on pins 2–3) mode...
Page 36 (such as network and sound cards), and the two black ones (ISA1 and ISA2) are for ISA cards (such as a modem card). Because connector ISA1 shares expansion-slot space with connector PCI4, a maximum of six expansion cards can be installed. 2-10 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 37 If you do not have a manually configurable card, you can use the ISA Configuration Utility (ICU) to manage ISA expansion cards. This utility can be downloaded from the Dell World Wide Web site at http://www.dell.com/. ,QVWDOOLQJ([SDQVLRQ&DUGV...
Page 38 2-7). If the expansion card is full-length, insert the front end of the card into the corresponding card guide at the front of the chassis as you insert the card into its connector. expansion card card-edge connector card guide expansion-card connector )LJXUH,QVWDOOLQJDQ([SDQVLRQ&DUG 2-12 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 39 :KHQWKHFDUGLVILUPO\VHDWHGLQWKHFRQQHFWRUVHFXUHWKHFDUG PRXQWLQJEUDFNHWZLWKWKHVFUHZ\RXUHPRYHGLQVWHS Make sure the front of the card-edge connector is completely seated in the expansion-card connector. The bottom of the card-mounting bracket must be inside the card-slot opening, and the top of the bracket must be flush against the chassis with the notch aligned with the screw hole in the chassis (see Figure 2-8).
Page 40 Dell Spare Parts ensures system compatibility; these upgrades are also covered under your system warranty. Dell Dimension XPS D xxx systems can use SDRAM modules that provide error check- ing and correction (ECC) capabilities. To support ECC, all installed DIMMs must be ECC-capable.
Page 41 7DEOH6XSSRUWHG',00&RQILJXUDWLRQ2SWLRQV 7RWDO ',006RFNHW 'HVLUHG %DQN %DQN %DQN 0HPRU\ 32 MB non-ECC 32 MB None None 48 MB non-ECC 32 MB 16 MB None 64 MB non-ECC 64 MB None None 96 MB non-ECC 64 MB 32 MB None 128 MB non-ECC 64 MB 64 MB None...
Page 42 If the memory total is incorrect, turn off the system, remove the computer cover, and reseat the DIMMs in their sockets. Then repeat steps 5 and 6. ,QVHUWDEDFNXSFRS\RIWKH'HOO'LDJQRVWLFV'LVNHWWHLQWRWKHGLVNHWWH GULYHDQGUHERRWWKHV\VWHP5XQWKH5$07HVW*URXSLQWKH'HOO'LDJ QRVWLFVWRWHVWDOOLQVWDOOHG',00V Refer to Chapter 7 , “Running the Dell Diagnostics,” for instructions. 5HPRYLQJD',00 To remove a DIMM, follow these steps: 5HPRYHWKHFRPSXWHUFRYHUDFFRUGLQJWRWKHLQVWUXFWLRQVLQ´5HPRYLQJ DQG5HSODFLQJWKH&RPSXWHU&RYHUµIRXQGHDUOLHULQWKLVFKDSWHU...
Page 43 5HERRWWKHFRPSXWHUV\VWHPDQGSUHVV'HO!ZKHQSURPSWHGWRHQWHU WKHV\VWHPVHWXSSURJUDP9HULI\WKDWWKHDPRXQWGLVSOD\HGIRU7RWDO 0HPRU\RQWKH0DLQVFUHHQLVFRUUHFW 5HSODFLQJWKH6\VWHP%DWWHU\ A 3.0-V CR2032 coin-cell battery mounted in a system board socket (see Figure 2-4) maintains system configuration, date, and time information. The battery can last sev- eral years. NOTE: Leave your power strip turned on when the computer is turned off to extend battery life.
Page 44 ,QVHUWWKHEDWWHU\LQWRWKHVRFNHWZLWKWKHVLGHODEHOHG´µIDFLQJXS VHH)LJXUH battery battery socket (BT2E1) )LJXUH6\VWHP%DWWHU\DQG%DWWHU\6RFNHW ,I\RXUHPRYHGDQ$*3YLGHRFDUGLQVWHSUHLQVWDOOLWDVGHVFULEHG HDUOLHULQ´,QVWDOOLQJ([SDQVLRQ&DUGVµ 5HSODFHWKHFRPSXWHUFRYHUDQGUHFRQQHFW\RXUFRPSXWHUDQGGHYLFHV WRWKHLUSRZHUVRXUFHV 5HERRWWKHFRPSXWHUV\VWHPSUHVV'HO!ZKHQSURPSWHGWRHQWHUWKH V\VWHPVHWXSSURJUDPDQGUHVWRUHWKHFRUUHFWVHWWLQJV Refer to Appendix B, “System Setup Program,” for instructions. 2-18 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 45: Removing And Replacing The Bezel
& + $ 3 7 ( 5 ,QVWDOOLQJ'ULYHV This chapter provides instructions for removing and replacing the bezel, the drive cage, and front-panel inserts. These procedures may be required for a drive installa- tion. The remainder of the chapter covers the installation of different types of drives. 5HPRYLQJDQG5HSODFLQJWKH%H]HO To remove the bezel, follow these steps: 5HPRYHWKHFRPSXWHUFRYHUDVGHVFULEHGLQ´5HPRYLQJDQG5HSODFLQJ...
Page 46 Three of these tabs contain a detent feature that locks the drive cage into place. The drive cage may be slightly difficult to slide forward until it is detached from the detents. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 47 drive cage screw drive cage slots (6) tabs (6) )LJXUH5HPRYLQJWKH'ULYH&DJH 5HSODFLQJWKH'ULYH&DJH To replace the drive cage after installing a device in it, follow these steps: :LWKWKHVORWVRQWKHVLGHRIWKHGULYHFDJHH[WHQGLQJVOLJKWO\EH\RQG WKHIURQWRIWKHFKDVVLVORZHUWKHGULYHFDJHLQWRWKHFKDVVLV6OLGHWKH GULYHFDJHWRZDUGWKHEDFNRIWKHFKDVVLVVRWKDWWKHWDEVRQWKHFKDV VLVIXOO\LQVHUWLQWRWKHVORWVRQWKHGULYHFDJH The drive cage and chassis contain matching scribe marks that should line up when the drive cage is correctly installed.
Page 48 (drive 0) and the drive attached to the middle connector on the interface cable is the slave drive (drive 1). Refer to the drive’s documentation for instructions on setting the Cable Select jumper position. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 49 &RQQHFWLQJ'ULYHV When installing a drive, you connect two cables—a DC power cable and an interface cable—to the back of the drive. The DC power cable comes from the power supply and contains a 4-pin connector that is keyed to avoid incorrect insertion. Do not force two connectors together if they do not fit properly.
Page 50: Inch Drives
NOTE: Some devices may require additional hardware, such as a mounting kit for installing a 3.5-inch drive in a 5.25-inch bay. ,QFK'ULYHV To install a drive in a 5.25-inch drive bay, follow these steps: 3UHSDUHWKHGULYHIRULQVWDOODWLRQDVGHVFULEHGHDUOLHULQ´&RQILJXULQJ 'ULYHVµ 5HPRYHWKHGULYHFDJHDVGHVFULEHGHDUOLHULQ´5HPRYLQJWKH'ULYH &DJHµ Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 51 5HPRYHWKHSODVWLFLQVHUWIURPWKHGULYHFDJHDVGHVFULEHGHDUOLHULQ ´5HPRYLQJDQG5HSODFLQJD)URQW3DQHO,QVHUWµ 6OLGHWKHGULYHLQWRLWVED\DQGVHFXUHLWWRWKHGULYHFDJHZLWKWZR VFUHZVRQWKHOHIWDQGRQHVFUHZRQWKHULJKWVHH)LJXUH drive-mounting screws (3) )LJXUH,QVWDOOLQJD,QFK'ULYH ,I\RXDUHLQVWDOOLQJDFRQWUROOHUFDUGFRQILJXUHDQGLQVWDOOLWLQDQ H[SDQVLRQVORWQRZUHIHUWR´([SDQVLRQ&DUG8SJUDGHVµLQ&KDSWHU IRULQVWUXFWLRQV Install the card as close as possible to the drive cage. &$87,21'HOOGRHVQRWUHFRPPHQGURXWLQJFDEOHVRYHUIXOOKHLJKW FDUGVEHFDXVHWKHFDEOHVFDQUHVWULFWDLUIORZFDXVHFRROLQJSUREOHPV DQGLQWHUIHUHZLWKUHPRYLQJDQGUHSODFLQJWKHFRPSXWHUFRYHU,I\RX PXVWURXWHFDEOHVRYHUIXOOKHLJKWFDUGVEHH[WUHPHO\FDXWLRXVZKHQ UHPRYLQJDQGUHSODFLQJWKHFRPSXWHUFRYHU 5HLQVWDOOWKHGULYHFDJHDVGHVFULEHGHDUOLHULQ´5HSODFLQJWKH'ULYH &DJHµ &RQQHFWD'&SRZHUFDEOHWRWKHGULYHDVGHVFULEHGHDUOLHULQ ´&RQQHFWLQJ'ULYHVµ $WWDFKWKHDSSURSULDWHLQWHUIDFHFDEOHWRWKHGULYH,I\RXLQVWDOOHGD FRQWUROOHUFDUGLQVWHSDWWDFKWKHRWKHUHQGRIWKHLQWHUIDFHFDEOHWR WKHFRQWUROOHUFDUGUDWKHUWKDQWKHV\VWHPERDUG &$87,210DWFKWKHFRORUHGVWULSRQWKHFDEOHZLWKSLQRQWKHLQWHU IDFHFRQQHFWRU 5HSODFHWKHEH]HODVGHVFULEHGHDUOLHULQ´5HPRYLQJDQG5HSODFLQJWKH %H]HOµ Installing Drives...
Page 52: Upper 3.5-Inch Bay
Save the metal plate in case you later permanently remove the drive from the bay. The plate has a screw hole in the center so that it can be attached to the Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 53 back of the front-panel insert for reducing electromagnetic interference (EMI) emissions. )LJXUH5HPRYLQJD,QFK'ULYH%D\3ODWH 6OLGHWKHGULYHDVVHPEO\LQWRWKHGULYHED\DQGVHFXUHLWWRWKHGULYH FDJHZLWKRQHVFUHZRQHDFKVLGHDVVKRZQLQ)LJXUH NOTE: Be sure to use the -inch drive-bracket mounting screw (removed in step 4) on the right side of the drive and the smaller (3-mm) screw on the left side.
Page 54 H[SDQVLRQVORWQRZUHIHUWR´([SDQVLRQ&DUG8SJUDGHVµLQ&KDSWHU IRULQVWUXFWLRQV Install the card as close as possible to the drive cage. &$87,21'HOOGRHVQRWUHFRPPHQGURXWLQJFDEOHVRYHUIXOOKHLJKW FDUGVEHFDXVHWKHFDEOHVFDQUHVWULFWDLUIORZFDXVHFRROLQJSUREOHPV DQGLQWHUIHUHZLWKUHPRYLQJDQGUHSODFLQJWKHFRPSXWHUFRYHU,I\RX PXVWURXWHFDEOHVRYHUIXOOKHLJKWFDUGVEHH[WUHPHO\FDXWLRXVZKHQ UHPRYLQJDQGUHSODFLQJWKHFRPSXWHUFRYHU 5HLQVWDOOWKHGULYHFDJHDVGHVFULEHGHDUOLHULQ´5HSODFLQJWKH'ULYH &DJHµ &RQQHFWD'&SRZHUFDEOHWRWKHGULYHDVGHVFULEHGHDUOLHULQ ´&RQQHFWLQJ'ULYHVµ $WWDFKWKHDSSURSULDWHLQWHUIDFHFDEOHWRWKHGULYH,I\RXLQVWDOOHGD FRQWUROOHUFDUGLQVWHSDWWDFKWKHRWKHUHQGRIWKHLQWHUIDFHFDEOHWR WKHFRQWUROOHUFDUGUDWKHUWKDQWKHV\VWHPERDUG &$87,210DWFKWKHFRORUHGVWULSRQWKHFDEOHZLWKSLQRQWKHLQWHU IDFHFRQQHFWRU 3-10 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 55 5HSODFHWKHEH]HODVGHVFULEHGHDUOLHULQ´5HPRYLQJDQG5HSODFLQJWKH %H]HOµ 0DNHVXUHWKDWQRFDEOHFRQQHFWLRQVZHUHORRVHQHGGXULQJWKHSURFH GXUH$UUDQJHFDEOHVVRWKDWWKH\ZLOOQRWLQWHUIHUHZLWKUHSODFLQJWKH FRPSXWHUFRYHU 5HSODFHWKHFRPSXWHUFRYHUDQGWLJKWHQWKHFRYHUPRXQWLQJ WKXPEVFUHZ 5HFRQQHFW\RXUFRPSXWHUDQGGHYLFHVWRWKHLUSRZHUVRXUFHVDQGWXUQ WKHPRQ ,I\RXLQVWDOOHGDGULYHWKDWUHTXLUHVGHYLFHGULYHUVVXFKDVD&'520 GULYHUHIHUWRWKHGULYH VGRFXPHQWDWLRQIRUGULYHULQVWDOODWLRQ LQVWUXFWLRQV 9HULI\WKHFRUUHFWRSHUDWLRQRIWKHGULYHE\UXQQLQJWKH'HOO'LDJQRVWLFV UHIHUWR&KDSWHU´5XQQLQJWKH'HOO'LDJQRVWLFVµ /RZHU,QFK%D\0LQL7RZHU&KDVVLV2QO\ To install a drive in the lower 3.5-inch bay of a mini tower computer, follow these steps: 3UHSDUHWKHGULYHIRULQVWDOODWLRQDVGHVFULEHGHDUOLHULQ´&RQILJXULQJ 'ULYHVµ 5HPRYHWKHGULYHFDJHDVGHVFULEHGHDUOLHULQ´5HPRYLQJWKH'ULYH &DJHµ...
Page 56 IRULQVWUXFWLRQV Install the card as close as possible to the drive cage. &$87,21'HOOGRHVQRWUHFRPPHQGURXWLQJFDEOHVRYHUIXOOKHLJKW FDUGVEHFDXVHWKHFDEOHVFDQUHVWULFWDLUIORZFDXVHFRROLQJSUREOHPV DQGLQWHUIHUHZLWKUHPRYLQJDQGUHSODFLQJWKHFRPSXWHUFRYHU,I\RX PXVWURXWHFDEOHVRYHUIXOOKHLJKWFDUGVEHH[WUHPHO\FDXWLRXVZKHQ UHPRYLQJDQGUHSODFLQJWKHFRPSXWHUFRYHU 5HLQVWDOOWKHGULYHFDJHDVGHVFULEHGHDUOLHULQ´5HSODFLQJWKH'ULYH &DJHµ &RQQHFWD'&SRZHUFDEOHWRWKHGULYHDVGHVFULEHGHDUOLHULQ ´&RQQHFWLQJ'ULYHVµ $WWDFKWKHDSSURSULDWHLQWHUIDFHFDEOHWRWKHGULYH,I\RXLQVWDOOHGD FRQWUROOHUFDUGLQVWHSDWWDFKWKHRWKHUHQGRIWKHLQWHUIDFHFDEOHWR WKHFRQWUROOHUFDUGUDWKHUWKDQWKHV\VWHPERDUG &$87,210DWFKWKHFRORUHGVWULSRQWKHFDEOHZLWKSLQRQWKHLQWHU IDFHFRQQHFWRU 5HSODFHWKHEH]HODVGHVFULEHGHDUOLHULQ´5HPRYLQJDQG5HSODFLQJWKH %H]HOµ 3-12 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 57 0DNHVXUHWKDWQRFDEOHFRQQHFWLRQVZHUHORRVHQHGGXULQJWKHSURFH GXUH$UUDQJHFDEOHVVRWKDWWKH\ZLOOQRWLQWHUIHUHZLWKUHSODFLQJWKH FRPSXWHUFRYHU 5HSODFHWKHFRPSXWHUFRYHUDQGWLJKWHQWKHFRYHUPRXQWLQJ WKXPEVFUHZ 5HFRQQHFW\RXUFRPSXWHUDQGGHYLFHVWRWKHLUSRZHUVRXUFHVDQGWXUQ WKHPRQ ,I\RXLQVWDOOHGDGULYHWKDWUHTXLUHVGHYLFHGULYHUVVXFKDVD&'520 GULYHUHIHUWRWKHGULYH VGRFXPHQWDWLRQIRUGULYHULQVWDOODWLRQ LQVWUXFWLRQV 9HULI\WKHFRUUHFWRSHUDWLRQRIWKHGULYHE\UXQQLQJWKH'HOO'LDJQRVWLFV UHIHUWR&KDSWHU´5XQQLQJWKH'HOO'LDJQRVWLFVµ ,QVWDOOLQJ(,'(+DUG'LVN'ULYHV In addition to the externally accessible drive bays, your computer has bays for two internal, one-inch-high hard-disk drives. Use the procedures in this section to upgrade a hard-disk drive or install a second drive.
Page 58 FRPSXWHUFRYHU 5HSODFHWKHFRPSXWHUFRYHUDQGWLJKWHQWKHFRYHUPRXQWLQJ WKXPEVFUHZ 5HFRQQHFW\RXUFRPSXWHUDQGGHYLFHVWRWKHLUSRZHUVRXUFHVDQGWXUQ WKHPRQ 9HULI\WKHFRUUHFWRSHUDWLRQRIWKHGULYHE\UXQQLQJWKH'HOO'LDJQRVWLFV UHIHUWR&KDSWHU´5XQQLQJWKH'HOO'LDJQRVWLFVµ 6HFRQGDU\+DUG'LVN'ULYH%D\ To install a drive in the secondary hard-disk drive bay, follow these steps: 3UHSDUHWKHGULYHIRULQVWDOODWLRQDVGHVFULEHGHDUOLHULQ´&RQILJXULQJ 'ULYHVµ 5HPRYHWKHEH]HODVGHVFULEHGHDUOLHULQ´5HPRYLQJDQG5HSODFLQJWKH %H]HOµ ,IDGULYHLVDOUHDG\LQVWDOOHGGLVFRQQHFWDQ\FDEOHVDWWDFKHGWRWKH GULYH 3-14 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 59 5HPRYHWKHWZRVFUHZVVHFXULQJWKHVHFRQGDU\KDUGGLVNGULYHEUDFNHW WRWKHFKDVVLVVHH)LJXUH6OLGHWKHEUDFNHWWRZDUGWKHEDFNRI WKHFKDVVLVDQGOLIWLWRXW secondary hard-disk drive assembly card-guide assembly drive-assembly mounting screws (2) )LJXUH6HFRQGDU\+DUG'LVN'ULYH$VVHPEO\ ,IDGULYHLVDOUHDG\LQVWDOOHGUHPRYHWKHVFUHZVHFXULQJWKHGULYHWR WKHEUDFNHWDQGURWDWHWKHGULYHRXWRIWKHEUDFNHW 2ULHQWWKHQHZGULYHZLWKLWVFLUFXLWERDUGIDFLQJWKHLQVLGHRIWKH EUDFNHW$OLJQWKHWZRWDEVRQWKHLQVLGHRIWKHEUDFNHWZLWKWZRVFUHZ KROHVLQWKHVLGHRIWKHGULYHDQGURWDWHWKHGULYHLQWRWKHEUDFNHWDV VKRZQLQ)LJXUH6HFXUHWKHGULYHWRWKHEUDFNHWZLWKRQHVFUHZRQ WKHVLGHRSSRVLWHWKHWDEV Installing Drives 3-15...
Page 60 (2) )LJXUH6HFRQGDU\+DUG'LVN'ULYH%UDFNHW $OLJQWKHH[WHUQDOWDEVRQWKHEUDFNHWZLWKWKHVORWVLQWKHFKDVVLVDQG VOLGHWKHEUDFNHWEDFNLQWRSODFH6HFXUHWKHEUDFNHWWRWKHFKDVVLVZLWK WKHVFUHZV\RXUHPRYHGLQVWHS &RQQHFWD'&SRZHUFDEOHDQGWKH(,'(FDEOHWRWKHGULYHDVGHVFULEHG HDUOLHULQ´&RQQHFWLQJ'ULYHVµ &$87,210DWFKWKHFRORUHGVWULSRQWKHLQWHUIDFHFDEOHZLWKSLQRQ WKHGULYH VLQWHUIDFHFRQQHFWRU ,IQHFHVVDU\FRQQHFWWKH(,'(FDEOHWRWKH35,,'(FRQQHFWRURQWKHV\V WHPERDUG 5HSODFHWKHEH]HODVGHVFULEHGHDUOLHULQ´5HPRYLQJDQG5HSODFLQJWKH %H]HOµ 0DNHVXUHWKDWQRFDEOHFRQQHFWLRQVZHUHORRVHQHGGXULQJWKHSURFH GXUH$UUDQJHFDEOHVVRWKDWWKH\ZLOOQRWLQWHUIHUHZLWKUHSODFLQJWKH FRPSXWHUFRYHU 5HSODFHWKHFRPSXWHUFRYHUDQGWLJKWHQWKHFRYHUPRXQWLQJ WKXPEVFUHZ 5HFRQQHFW\RXUFRPSXWHUDQGGHYLFHVWRWKHLUSRZHUVRXUFHVDQGWXUQ WKHPRQ 9HULI\WKHFRUUHFWRSHUDWLRQRIWKHGULYHE\UXQQLQJWKH'HOO'LDJQRVWLFV UHIHUWR&KDSWHU´5XQQLQJWKH'HOO'LDJQRVWLFVµ 3-16 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 61: General
'ULYH EIDE hard-disk drives must be physically formatted, partitioned, and logically format- ted before they can be used to store data. Every hard-disk drive purchased from Dell is physically formatted before it is sent to you. Drives with a storage capacity of 8.4 gigabytes (GB) or smaller use the file allocation table (FAT) 16 file system.
Page 62 SCSI devices installed in the externally accessible drive bays. 50-pin SCSI cable (to device in externally accessible drive bay) 68-pin SCSI cable (to hard-disk drive) )LJXUH,QWHUQDO6&6,&DEOHV 3-18 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 63: Lower 3.5-Inch Bay (Mini Tower Chassis Only)
‡ If you are installing an internal wide SCSI device (such as a wide SCSI hard-disk drive) , you have a 68-pin internal SCSI cable as shown in Figure 3-14. One end of this cable attaches to the SCSI host adapter card and the two connectors on the other end of the cable are used for attaching up to two SCSI hard-disk drives.
Page 64: Scsi Cables And Scsi Termination
Check all other cable connections. Fold all internal cables out of the way to pro- vide airflow for the fan or cooling vents. 5HSODFHWKHIURQWEH]HODVGHVFULEHGHDUOLHULQ´5HPRYLQJDQG5HSODF LQJWKH%H]HOµ 5HSODFHWKHFRPSXWHUFRYHUDQGWLJKWHQWKHFRYHUPRXQWLQJ WKXPEVFUHZ 3-20 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 65: Partitioning And Formatting Scsi Hard-Disk Drives
Hard-Disk Drives,” and the operating system documentation. 7HVWWKH6&6,GHYLFHV Test a SCSI hard-disk drive by running the SCSI Devices Test Group of the Dell Diagnostics (refer to Chapter 7 , “Running the Dell Diagnostics”). To test a SCSI tape drive, refer to the documentation for the tape drive software to perform a tape drive backup and verification test.
Page 66 3-22 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 67 It can also direct you to the appropriate chapter in this guide for detailed troubleshooting information and procedures to solve more complex problems. You should complete the checks in this chapter before calling Dell for tech- nical assistance; even if these checks do not provide an immediate solution, they can help support technicians diagnose and fix the problem.
Page 68: Connections
NOTE: See the “Features” section of the Online Guide for the location of your com- puter’s external connectors and controls. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 69: Environmental Factors
To check computer connections, follow these steps: 7XUQRIIWKHFRPSXWHUWKHPRQLWRUDQGDOODWWDFKHGGHYLFHV 9HULI\WKDWDOOSRZHUFDEOHVDUHSURSHUO\FRQQHFWHGWRWKHFRPSXWHU WKHPRQLWRUDQGGHYLFHVDQGWKHLUSRZHUVRXUFHV 9HULI\WKDWWKHNH\ERDUGDQGPRXVHLQWHUIDFHFDEOHVDUHILUPO\ DWWDFKHGWRWKHSURSHUFRQQHFWRUVRQWKHEDFNRIWKHFRPSXWHU 9HULI\WKDWDQ\GHYLFHVDWWDFKHGWRWKHVHULDOSRUWSDUDOOHOSRUWDQG 8QLYHUVDO6HULDO%XV86%FRQQHFWRUVDUHSURSHUO\FRQQHFWHG Each of the serial, parallel, and USB interface cable connectors must be firmly attached to an appropriate connector on the back of the computer as well as to the interface connector on the device.
Page 70: Power
If the keyboard indicators do not light up, make sure the keyboard connector is firmly seated. Then run the Keyboard Test Group as described in Chapter 7 , “Running the Dell Diagnostics.” Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 71: Monitor
This section lists some basic checks you can do for most monitors. Check the docu- mentation that came with the monitor for fault indications and troubleshooting procedures specific to your monitor. If you purchased the monitor from Dell, you can also find troubleshooting information on Dell’s World Wide Web site (refer to Chapter 8, “Getting Help”).
Page 72: Speakers
Turn up the volume knob on the speakers. ‡ If the audio is distorted, make sure that the volume is not turned to its maximum setting. Turn off the monitor to check for interference. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 73: Modem
‡ Reseat all speaker connections and make sure they are inserted fully. Verify that the audio jacks are not bent or broken. ‡ Turn up the volume by clicking the yellow speaker icon in the Windows 95 or Windows NT taskbar and adjusting the volume setting. ‡...
Page 74: Main Screen
‡ Run the Diskette Drives Test Group as described in Chapter 7 , “Running the Dell Diagnostics.” ‡ Refer to “Diskette Drive” in Chapter 6 for further troubleshooting information. If you have CD-ROM or DVD-ROM drive problems, perform the following checks.
Page 75 8VLQJ$XGLR8WLOLWLHV For Dell Dimension XPS D xxx systems with integrated sound, the Yamaha OPL3-SA3 enhanced 3D audio controller provides sound functions compatible with a Sound Blaster Pro expansion card.
Page 76 Control Panel. A change made at one location is reflected at the other. If you have Dolby Surround sound included with your system, you should not enable both the Dolby and the Yamaha Ymersion sound systems at the same time. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 77 FRUUHFWRSHUDWLRQRQ'HOOV\VWHPV,QVWDOOLQJGULYHUVREWDLQHGIURPRWKHU VRXUFHVPD\FDXVHHUURUVRUSHUIRUPDQFHGHJUDGDWLRQ 9LGHR'ULYHUV Your system’s video drivers were installed at Dell and are operative when you receive the system. If you ever need to reinstall these drivers, refer to the documentation that came with the video card for instructions. Software Solutions...
Page 78: Audio Drivers
$XGLR'ULYHUV Your system’s audio drivers were installed at Dell and are operative when you receive the system—no further installation or configuration is needed. If you ever need to reinstall these drivers for systems with integrated sound, refer to the appropriate pro- cedure in the following subsections.
Page 79 $XGLR'ULYHUVIRU:LQGRZV17 To reinstall the audio drivers for the Microsoft Windows NT 4.0 operating system, follow these steps: 6WDUWWKH:LQGRZV17RSHUDWLQJV\VWHP ,I\RXKDYHQRWDOUHDG\GRQHVRPDNHDGLVNHWWHVHWRIWKHDXGLRGULY HUVXVLQJWKH3URJUDP'LVNHWWH0DNHUORFDWHGLQWKH'HOO$FFHVVRULHV IROGHU 8QLQVWDOOWKHROGDXGLRGULYHUV Click the Start button, point to Settings, and click Control Panel. Double-click the Multimedia icon. In the Multimedia Properties window, select the Devices tab, expand Audio Properties, and highlight Audio for OPL3_SA Sound Systems ( language ).
Page 80: Bus-Mastering Eide Drivers
NOTES: If there is more than one hard-disk drive installed in your system, you must enable direct memory access (DMA) for each hard-disk drive. Only Dell-installed hard-disk drives support bus-mastering. Enabling bus-mastering on a system with a hard-disk drive not supplied by Dell may result in a loss of data. 6WDUWWKH:LQGRZVRSHUDWLQJV\VWHP &OLFNWKH6WDUWEXWWRQSRLQWWR6HWWLQJVDQGFOLFN&RQWURO3DQHO 'RXEOHFOLFNWKH6\VWHPLFRQ &OLFNWKH'HYLFH0DQDJHUWDE...
Page 81: Removing The Windows Nt 4.0 Bus-Mastering Eide Driver
,IDQROGHUEXVPDVWHULQJ(,'(GULYHULVDOUHDG\LQVWDOOHGUHPRYHLWDV GHVFULEHGLQWKHQH[WVXEVHFWLRQ´5HPRYLQJWKH:LQGRZV17%XV 0DVWHULQJ(,'('ULYHUµ 6WDUWWKH:LQGRZV17RSHUDWLQJV\VWHP,I\RXDUHDOUHDG\UXQQLQJ :LQGRZV17FORVHDQ\RSHQGRFXPHQWVRUDSSOLFDWLRQV &OLFNWKH6WDUWEXWWRQSRLQWWR6HWWLQJVDQGFOLFN&RQWURO3DQHO 'RXEOHFOLFN6&6,$GDSWHUV &OLFNWKH'ULYHUVWDE The installation program pauses briefly while it creates a list of drivers. If either the Intel PIIX PCI Bus Master IDE Controller driver or the IDE CD-ROM (ATAPI 1.2)/Dual-Channel PCI IDE Controller driver is listed, continue to step 7 . If neither of those drivers is listed, go to step 8.
Page 82: Piix4 Drivers
The Intel PIIX4 INF update enables Windows 95 to detect and configure Peripheral Component Interconnect (PCI) devices controlled by the integrated 82371AB (PIIX4) component. Some devices may behave erratically if the PIIX4 drivers are not properly Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 83 Resources tab. Then click the Services tab and view the state of Services and Devices. 5HLQVWDOOLQJ:LQGRZV If Dell installed a Microsoft Windows operating system on your computer, under nor- mal circumstances you should never need to reinstall the operating system. Software Solutions...
Page 84 &$87,21'HOOUHFRPPHQGVDJDLQVWUHLQVWDOOLQJWKH:LQGRZVRSHUDWLQJ V\VWHPRYHU\RXUFXUUHQWO\LQVWDOOHG:LQGRZVRSHUDWLQJV\VWHP'RLQJVR FRXOGUHQGHU\RXURSHUDWLQJV\VWHPLQRSHUDWLYH If advised by a Dell technical support representative to reinstall Windows NT, refer to the Windows NT documentation that came with your system. If advised by a Dell technical support representative to reinstall Windows 95, perform the following steps in the order listed .
Page 85 To install the update, follow these steps: ,QVHUWWKH:LQGRZV,QWHO6XSSRUW'ULYHUGLVNHWWHLQWRGULYH$ &OLFNWKH6WDUWEXWWRQDQGWKHQFOLFN5XQ 7\SHa:\setup.exeDQGSUHVV(QWHU! &OLFN1H[WRQWKH:HOFRPHVFUHHQ The license agreement opens in the Notepad application. 9LHZWKHWH[WILOHDQGFORVHWKH1RWHSDGDSSOLFDWLRQZKHQ\RXDUH UHDG\WRSURFHHG &OLFN<HVWRFRQWLQXH A dialog box lists the information (.inf) files on your system that will be updated. &OLFN1H[WWRVWDUWWKHXSGDWH :KHQWKHXSGDWHLVFRPSOHWHUHPRYHWKHGLVNHWWHIURPWKHGLVNHWWH GULYHDQGFOLFN2.WRUHVWDUW\RXUV\VWHP During start-up, the operating system detects new hardware and the Update Device Driver Wizard window appears.
Page 86 To install Internet Explorer 4.x, follow these steps: ,QVHUWWKH0LFURVRIW,QWHUQHW([SORUHU&'LQWR\RXU&'520RUGLJLWDO YHUVDWLOHGLVFUHDGRQO\PHPRU\'9'520GULYH The setup program automatically starts the installation procedure. ,QWKH0LFURVRIW,QWHUQHW([SORUHU[ZLQGRZFOLFN,QVWDOO,QWHUQHW ([SORUHU[ ,QWKH,QWHUQHW([SORUHU[6HWXSZLQGRZFOLFN1H[W 5HDGWKHOLFHQVHDJUHHPHQWLQIRUPDWLRQDQGWKHQFOLFNWKH,DFFHSWWKH DJUHHPHQWUDGLREXWWRQ7KHQFOLFN1H[W ,QWKH,QVWDOODWLRQ2SWLRQZLQGRZVHOHFW)XOO,QVWDOODWLRQDQGFOLFN 1H[W ,QWKH:LQGRZV'HVNWRS8SGDWHZLQGRZFOLFN<HVDQGWKHQFOLFN1H[W ,QWKH$FWLYH&KDQQHO6HOHFWLRQZLQGRZVHOHFW\RXUUHJLRQIURPWKHOLVW DQGWKHQFOLFN1H[W ,QWKH'HVWLQDWLRQ)ROGHUZLQGRZDFFHSWWKHGHIDXOWSDWKRUW\SHDGLI IHUHQWRQHDQGWKHQFOLFN1H[W 5-12 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 87 ,QWKH8SJUDGHQHZLWHPV"GLDORJER[VHOHFW8SJUDGHRQO\QHZHU LWHPVDQGFOLFN2. $WWKHPHVVDJHSetup has finished installing componentsFOLFN If you are prompted to close any open applications, click OK. $WWKHPHVVDJHSetup must restart your computerFOLFN2.WR UHERRWWKHV\VWHP Software Solutions 5-13...
Page 88 5-14 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 89: Expansion Cards
& + $ 3 7 ( 5 &KHFNLQJ,QVLGH<RXU&RPSXWHU This chapter describes troubleshooting procedures for expansion cards, memory, drives, and the system board. Some procedures require you to access the inside of the computer and remove and reinstall components. Procedures are also included for reseating the microprocessor and checking a wet or damaged computer.
Page 90 )LJXUH([SDQVLRQ&DUG,QVWDOODWLRQ bracket caught in slot front edge not seated )LJXUH,QFRUUHFW([SDQVLRQ&DUG,QVWDOODWLRQV Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 91: Resolving Software And Hardware Incompatibilities
0RGHP In general, modem malfunctions may be caused by any of the following problems: ‡ Incorrectly installed modem ‡ Interrupt request (IRQ) conflicts ‡ Incorrect information (.inf) files ‡ Multiple drivers installed ‡ Incorrect Plug and Play configuration To troubleshoot a modem card, follow these steps: &KHFNIRUPRGHP,54FRQIOLFWV Refer to “Resolving Software and Hardware Incompatibilities”...
Page 92: Sound Cards
NOTE: If you can connect to the network but are having problems accessing network resources, contact your network administrator. To troubleshoot a network card, follow these steps: 5XQWKH1HWZRUN,QWHUIDFH7HVW*URXSLQWKH'HOO'LDJQRVWLFVLI\RX KDYHDVXSSRUWHGQHWZRUNFDUGUHIHUWR&KDSWHU´5XQQLQJWKH'HOO 'LDJQRVWLFVµ Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 93 5XQWKHGLDJQRVWLFVIRU\RXUQHWZRUNFDUGDVGHVFULEHGLQWKHGRFX PHQWDWLRQWKDWFDPHZLWKWKHFDUG If the network card is not detected, go to step 3. If the network card does not pass all the tests, refer to Chapter 8, “Getting Help,” for instructions on obtaining technical assistance. 5HPRYHWKHFRPSXWHUFRYHUDVGHVFULEHGLQ´5HPRYLQJDQG5HSODFLQJ WKH&RPSXWHU&RYHUµLQ&KDSWHU 5HPRYHDOOH[SDQVLRQFDUGVDVGHVFULEHGLQ´([SDQVLRQ&DUGVµDWWKH EHJLQQLQJRIWKHFKDSWHUWRSUHYHQWDFDUGWKDWLVLQFRUUHFWO\FRQILJ XUHGIURPFDXVLQJDQLQWHUUXSWRULQSXWRXWSXW,2SRUWUHVRXUFH FRQIOLFW 5HSODFHWKHFRPSXWHUFRYHUFRQQHFWDOOH[WHUQDOFDEOHVDQGWXUQRQ WKHV\VWHP...
Page 94: Reseating Dimms
(BIOS) problem, a conflict with other hardware, or a faulty drive. If BIOS prob- lems and conflicts have been eliminated, follow these general steps to troubleshoot drives: 5HPRYHWKHFRPSXWHUFRYHUDVGHVFULEHGLQ´5HPRYLQJDQG5HSODFLQJ WKH&RPSXWHU&RYHUµLQ&KDSWHU 5HPRYHWKHLQWHUIDFHFDEOHDQGWKH'&SRZHUFRQQHFWRUIURPWKHPDO IXQFWLRQLQJGULYHDQGLQVSHFWWKHPIRUGDPDJH Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 95: Diskette Drive
5HFRQQHFWWKHLQWHUIDFHDQG'&SRZHUFRQQHFWRUVWRWKHDSSURSULDWH FRQQHFWRUVRQWKHGULYHPDNLQJVXUHWKH\DUHILUPO\VHDWHG 5HSODFHWKHFRPSXWHUFRYHUFRQQHFWDOOH[WHUQDOFDEOHVDQGWXUQRQ WKHV\VWHP The following subsections provide troubleshooting checks for some specific types of drives. 'LVNHWWH'ULYH If you completed the basic drive checks (refer to “Drives” in Chapter 4) and suspect a problem with the diskette drive, perform the following checks: ‡...
Page 96: Boot Routine
,QVHUWWKH'HOO'LDJQRVWLFV'LVNHWWHLQWRGULYH$DQGUHERRWWKHV\VWHP 5XQWKH6\VWHP6HW 7HVW*URXSLQWKH'HOO'LDJQRVWLFVUHIHUWR &KDSWHU ´5XQQLQJWKH'HOO'LDJQRVWLFVµ If the tests complete successfully, proceed to the next step. Otherwise, refer to Chapter 8, “Getting Help,” for instructions on obtaining technical assistance. 5HPRYHWKH'HOO'LDJQRVWLFV'LVNHWWHIURPGULYH$WXUQRIIWKHV\VWHP GLVFRQQHFWLWIURP$&SRZHUDQGUHPRYHWKHFRPSXWHUFRYHU Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 97 Dell, contact the manufacturer. Otherwise, refer to Chapter 8, “Getting Help,” for instructions on obtaining technical assistance. 5HVHDWLQJWKH0LFURSURFHVVRU If you are instructed by a Dell technical support representative to reseat the single- edge contact (SEC) cartridge and heat sink, follow these steps. :$51,1*67KH6(&FDUWULGJHDQGKHDWVLQNFDQJHWH[WUHPHO\KRWGXULQJ...
Page 98 6OLGHWKH6(&FDUWULGJHLQWRWKHJXLGHEUDFNHWDVVHPEO\ZLWKWKHKHDW VLQNWRZDUGWKHIURQWRIWKHFRPSXWHUDQGILUPO\VHDWWKHDVVHPEO\ You must use up to 25 pounds of force to seat the SEC cartridge. Do not rock the cartridge while inserting it into the connector. 6OLGHWKHUHWDLQHUEDUEDFNLQWRWKHUHWDLQHUEDUVORWDQGSUHVVILUPO\ XQWLOLWVQDSVLQWRSODFHRQWKHKHDWVLQNVXSSRUW 6-10 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 99: Installing Expansion Cards
5HSODFHWKH',00VDVGHVFULEHGLQ´,QVWDOOLQJD',00µLQ&KDSWHU 5HSODFHWKHFRPSXWHUFRYHUDQGUHFRQQHFWWKHV\VWHPWR$&SRZHU ,QVHUWWKH'HOO'LDJQRVWLFV'LVNHWWHLQWRGULYH$UHERRWWKHV\VWHP DQG UXQWKH6\VWHP6HW7HVW*URXSLQWKH'HOO'LDJQRVWLFVUHIHUWR &KDSWHU ´5XQQLQJWKH'HOO'LDJQRVWLFVµ If the tests do not complete successfully, refer to Chapter 8, “Getting Help,” for instructions on obtaining technical assistance. ,I<RXU&RPSXWHU*HWV:HW Liquids from spills, splashes, and excessive humidity can damage your computer. If an external device (such as a printer) gets wet, contact the manufacturer for instruc- tions.
Page 100 5HSODFHWKHFRPSXWHUFRYHUDQGUHFRQQHFWWKHV\VWHPWR$&SRZHU ,QVHUWWKH'HOO'LDJQRVWLFV'LVNHWWHLQWRGULYH$UHERRWWKHV\VWHPDQG UXQWKH6\VWHP6HW7HVW*URXSLQWKH'HOO'LDJQRVWLFVUHIHUWR &KDSWHU ´5XQQLQJWKH'HOO'LDJQRVWLFVµ If the tests do not complete successfully, refer to Chapter 8, “Getting Help,” for instructions on obtaining technical assistance. 6-12 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 101 The ability to display or print test results or to save the results in a file :KHQWR8VHWKH'HOO'LDJQRVWLFV Use the Dell Diagnostics after you install an upgrade and whenever a major compo- nent or device in your computer system does not function properly. As long as the microprocessor and the input and output components of your computer system (the monitor, keyboard, and diskette drive) are working, you can run the Dell Diagnostics.
Page 102: Cycling The Tests To Catch Intermittent Failures
%HIRUH<RX6WDUW7HVWLQJ To prepare to run the Dell Diagnostics, make a working copy of the Dell Diagnostics Diskette on a blank diskette. Enter the system setup program, confirm your computer’s system configuration information, and enable all its components and devices (such as ports). Refer to Appendix B, “System Setup Program,” for instruc- tions.
Page 103 The System Configuration area lists the computer’s currently detected hardware and some of its relevant settings. ‡ The menu area at the bottom of the screen lists options you can select and pro- vides information about the option currently highlighted. Running the Dell Diagnostics...
Page 104: Subtest
NOTE: Before running any test groups or subtests (by selecting Run), consider setting global parameters (by selecting Options). They offer you greater control over how the testing runs and how test results are reported. The following subsections explain the Main Menu options. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 105: Test Limits
Key-Help displays a list of key controls available. Quit Menu returns you to the previ- ous menu. 6HOHFW8QGHU6XEWHVW Select in the Subtest menu allows you to select individual subtests to tailor the test- ing process to your particular needs. You can choose one or more subtests from the Running the Dell Diagnostics...
Page 106 Table 7-2 lists the possible values for each global parameter of Options. To change Options parameters, press the <Spacebar>, the left- and right-arrow keys, or the plus (+) and minus (-) keys. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 107 7HVW/LPLWV NOTE: The Dell Diagnostics sets default limits on all tests. Change these defaults if you want to limit or expand the amount of testing done. The RAM Test Group, the Video Test Group, the Diskette Drives Test Group, the IDE (ATA/ATAPI) Test Group, the Serial/Infrared Ports Test Group, the Parallel Ports Test Group, and the SCSI Devices Test Group allow you to designate limits.
Page 108: Diagnostics Tests
Serial/Infrared Ports Test Group, you use the <Spacebar> to toggle between Yes and No. When you are satisfied with the limits, return to the Dell Diagnostics main screen by pressing the <Esc> key. The values you selected under Test Limits remain in effect for all the test groups or subtests you run, unless you change them.
Page 109: System Set Test Group
A program is not running as usual, or a proven piece of software appears to mal- function and you confirm that the software itself is not at fault by running it on another computer without problems. Running the Dell Diagnostics...
Page 110 USB devices. USB Memory Monitors the ability of a USB controller to process a set Structure of memory-resident instructions. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. 7-10 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 111: Video Test Group
Color Palettes Checks the video subsystem’s ability to display all of the available colors. Solid Colors Checks the video subsystem’s ability to show screens full of solid colors. Allows you to check for missing color subpixels. Running the Dell Diagnostics 7-11...
Page 112: Keyboard Test Group
If you have eliminated these possibilities and the following symptoms persist, run the Mouse Test: ‡ When you press a mouse button, the function of the button continues; that is, the button seems to be stuck. 7-12 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 113: Diskette Drives Test Group
Table 7-7 . A diskette drive problem can appear to be a diskette problem because defective dis- kettes produce faulty-drive error messages. Dell recommends running the Diskette Drives Test Group more than once using diskettes from different sources.
Page 114 Audio Test require a CD with data tracks. The Audio Test requires a CD with audio tracks and either integrated audio or a Dell-supported expansion card. If a CD-ROM drive is empty, or if it contains a CD that does not have the required data or audio tracks (depending on the tests you are running), the tests will fail.
Page 115: Serial/Infrared Ports Test Group
NOTES: With certain modems installed, the Serial/Infrared Ports Test Group subtests may fail because the modem appears to the Dell Diagnostics as a serial port, but it cannot be tested as a serial port. If a modem is installed and the serial port tests fail, remove the modem and run the diagnostics again.
Page 116: Parallel Ports Test Group
Printer Pattern Test. Table 7-10 lists the tests. If the Dell Diagnostics does not recognize your computer’s parallel port, enter the sys- tem setup program and verify that the parallel port is enabled. The Parallel Ports Test Group cannot test a port unless it is enabled.
Page 117: Scsi Devices Test Group
‡ If your software and the Dell Diagnostics do not recognize that you have a parallel port, you should check Parallel Port in the system setup program, and if neces- sary, run the appropriate test in the Parallel Ports Test Group.
Page 118: Network Interface Test Group
‡ Poor network connections ‡ Failure of the network interface controller (NIC) ‡ Interrupt conflict (the controller trying to use the same interrupt request [IRQ] line as another device) 7-18 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 119: Audio Test Group
Set the speaker volume to mid-range. The Audio Test Group functions only with integrated-audio systems and certain sound cards purchased from Dell. For some sound cards, not all tests are applicable. Running the Dell Diagnostics 7-19...
Page 120 Checks the ability of the audio controller to gener- ate a sampled sound from signals received from the microphone (if connected). NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. 7-20 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 121 & + $ 3 7 ( 5 *HWWLQJ+HOS This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or cus- tomer assistance. 7HFKQLFDO$VVLVWDQFH If you need assistance with a technical problem, perform the following steps: &RPSOHWHWKHWURXEOHVKRRWLQJFKHFNVLQ&KDSWHU´%DVLF...
Page 122 +HOS7RROV Dell provides a number of tools to assist you. These tools are described in the follow- ing sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.
Page 123 7HFK)D[6HUYLFH Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech- nical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.
Page 124 If you need information about additional products available from Dell Computer Corpo- ration, or if you would like to place an order, visit Dell’s World Wide Web site at http://www.dell.com/. For the telephone number to call to speak to a sales special- ist, refer to “Dell Contact Numbers”...
Page 125 Remember to fill out the Diagnostics Checklist (Figure 8-1). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
Page 126 Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: __________________ Service tag (bar code on the back of the computer): ______________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): ___________________________ Operating system and version: ____________________________________________________________________ Peripherals: ____________________________________________________________________________________ _______________________________________________________________________________________________...
Page 127 'HOO&RQWDFW1XPEHUV When you need to contact Dell, use the telephone numbers and codes provided in Tables 8-2 and 8-3. Table 8-2 provides the various codes required to make long- distance and international calls. Table 8-3 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around the world.
Page 128 Macau — Not required Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand — Norway (Lysaker) Not required Poland (Warsaw) Singapore (Singapore) Not required South Africa (Johannesburg) 09/091 Spain (Madrid) Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 129 (Sydney) (Dell Dimension systems only)......1-300-65-55-33 Customer Technical Support (Other systems) ... toll free: 1-800-633-559 Customer Care .
Page 130 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 8-10 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 131 7DEOH'HOO&RQWDFW1XPEHUVFRQWLQXHG $UHD /RFDO1XPEHURU 'HSDUWPHQW1DPHRU6HUYLFH &RGH 7ROO)UHH1XPEHU &RXQWU\&LW\ Finland Technical Support ..........682 1093 (Helsinki) Customer Service .
Page 132 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 8-12 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 133 7DEOH'HOO&RQWDFW1XPEHUVFRQWLQXHG $UHD /RFDO1XPEHURU 'HSDUWPHQW1DPHRU6HUYLFH &RGH 7ROO)UHH1XPEHU &RXQWU\&LW\ Luxembourg Customer Technical Support (Brussels, Belgium)... . toll free: 0800 2109 Customer Service (Luxembourg) ........295151 NOTE: Customers in Luxembourg may Customer Service (Brussels, Belgium).
Page 134 Technical Support (Dell Dimension systems only) ($2.50 + GST per call)....0900 51010 Technical Support (Other systems) ......0800 446 255 Customer Service .
Page 135 7DEOH'HOO&RQWDFW1XPEHUVFRQWLQXHG $UHD /RFDO1XPEHURU 'HSDUWPHQW1DPHRU6HUYLFH &RGH 7ROO)UHH1XPEHU &RXQWU\&LW\ Southeast Asian/ Customer Technical Support, Customer Service, Pacific Countries and Sales (Penang, Malaysia) ....... . 60 4 810-4810 (excluding Australia, Brunei, China, Hong Kong, Japan, Korea,...
Page 136 (Bracknell) (Dell Dimension systems) ....01344 ....720111 Customer Care......01344 ....720110 TechFax .
Page 137 $ 3 3 ( 1 ' , ; $ 6\VWHP6SHFLILFDWLRQV 7DEOH$7HFKQLFDO6SHFLILFDWLRQV 0LFURSURFHVVRU Microprocessor type ....Intel Pentium II microprocessor that runs at 233, 266, 300, or 333 MHz internally and 66 MHz externally.
Page 138 Buffering ......unbuffered The system must consist of either all ECC or all non-ECC memory. NOTE: The Glossary in the Online Guide defines abbreviations and acronym s. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 139 7DEOH$7HFKQLFDO6SHFLILFDWLRQVFRQWLQXHG 0HPRU\FRQWLQXHG Voltage......3.3 V Data bus width ....8 bits BIOS address.
Page 140 Weight ..... . . 11.3 to 13.6 kg (25.0 to 30.0 lb) NOTE: The Glossary in the Online Guide defines abbreviations and acronym s. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 141 7DEOH$7HFKQLFDO6SHFLILFDWLRQVFRQWLQXHG (QYLURQPHQWDO Temperature: Operating ..... 10° to 35°C (50° to 95°F) Storage ..... . . –40° to 65°C (–40° to 149°F) Relative humidity .
Page 142 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 143 ‡ To set or change user-selectable options—for example, the system password Dell recommends that you print the system setup program screens (by pressing <Print Screen>) or write down the information for future reference. Before you use the system setup program, you need to know the kind of hard-disk drive(s) and diskette drive(s) installed in your computer.
Page 144 Selects the submenu for the current option (if there is one) or, on the Exit menu, performs the current command. For System Time and System Date, pressing <Enter> moves the cursor to the next field. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 145 7DEOH%6\VWHP6HWXS1DYLJDWLRQ.H\VFRQWLQXHG .H\V $FWLRQ Reverts all settings to the initial defaults. Saves changes and exits the program. For System Time and System Date, moves the cursor to the next or previous field. 6\VWHP6HWXS6FUHHQVDQG2SWLRQV The system setup screens are organized as follows: ‡...
Page 146: Diskette Options Submenu
Resets the date on the system’s internal calendar. Diskette Options Displays the Diskette Options Submenu. Refer to “Diskette Options Submenu” found next in this appendix. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 147: Primary Ide Master Submenu
7DEOH%0DLQ6FUHHQ0HQX2SWLRQVFRQWLQXHG 2SWLRQ )XQFWLRQ Primary IDE Identifies the first drive attached to the primary EIDE inter- Master face, usually the boot hard-disk drive. Refer to “Primary IDE Master Submenu” found later in this appendix. Primary IDE Slave Identifies the second drive attached to the primary EIDE interface, usually a second hard-disk drive.
Page 148 Sectors can be edited if Type is set to User. For a non- IDE drive, set Type to Disabled. Maximum Displays the drive’s maximum storage capacity. Capacity NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 149 If Type is set to User, set Multi-sector Transfers to 2, 4, 8, or 16 sectors per block or disable the feature. LBA Mode Set to Enable (default) unless directed to change it by a Dell Control technical support representative.
Page 150 DMI Event Displays the DMI Event Logging submenu. Refer to “DMI Logging Event Logging Submenu” found later in this appendix. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 151 5HVRXUFH&RQILJXUDWLRQ6XEPHQX )LJXUH%5HVRXUFH&RQILJXUDWLRQ6XEPHQX 7DEOH%5HVRXUFH&RQILJXUDWLRQ6XEPHQX2SWLRQV 2SWLRQ )XQFWLRQ Memory Displays the Memory Reservation submenu, where you can Reservation set the following options: xxxx – xxxx Reserves the specified UMB (for example C800–CBFF) for use by legacy ISA devices. Settings are Available (default) and Reserved. Memory Hole Settings are Disabled (default), Conventional, and Extended.
Page 152 Base I/O Available I/O addresses are COM1, COM2, COM3, and COM4. Address Interrupt Available interrupts are IRQ3 and IRQ4. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. B-10 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 153 7DEOH%3HULSKHUDO&RQILJXUDWLRQ6XEPHQX2SWLRQVFRQWLQXHG 2SWLRQ )XQFWLRQ Parallel Port Configures the parallel port. Set this option to Auto (default), Enabled, or Disabled. Depending on the port setting, you can set the following additional options: Mode If port is set to Auto or Enabled, available modes are Output Only, Bi-Directional, ECP , and EPP .
Page 154 250 ms) and Override, which allows you to select 250, 500, 750, or 1000 ms. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. B-12 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 155 9LGHR&RQILJXUDWLRQ6XEPHQX )LJXUH%9LGHR&RQILJXUDWLRQ6XEPHQX 7DEOH%9LGHR&RQILJXUDWLRQ6XEPHQX2SWLRQ 2SWLRQ )XQFWLRQ Palette Allows an ISA expansion card to check a PCI expansion card Snooping for an updated graphics palette. If this option is set to Disabled, the ISA expansion card may not be updated along with the PCI expansion card. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms.
Page 156 Permits logging of DMI events. Set this option to No if no record of DMI events is desired. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. B-14 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 157 6HFXULW\6FUHHQ )LJXUH%6HFXULW\6FUHHQ0HQX 7DEOH%6HFXULW\6FUHHQ0HQX2SWLRQV 2SWLRQ )XQFWLRQ System Indicates whether a system password has been assigned. Password Is Setup Password Is Indicates whether a setup password has been assigned. Set System Allows you to assign, change, or clear a system password, Password which controls access to the computer at start-up.
Page 158 ). The time-out period is set with the Inactivity Timer option. When Hard Drive is set to Disabled, hard-disk drives do not switch into low-power mode. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. B-16 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 159 7DEOH%3RZHU6FUHHQ0HQX2SWLRQV FRQWLQXHG 2SWLRQ )XQFWLRQ VESA Video Power NOTES: For the Windows 95 operating system, use the Dis- Down play icon in the Control Panel to save monitor power rather than this option. This option is available only if the installed video card sup- ports this feature.
Page 160 Second Boot Device, and Third Boot Device. Settings for this option are the same as for First Boot Device. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. B-18 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 161 7DEOH%%RRW6FUHHQ0HQX2SWLRQVFRQWLQXHG 2SWLRQ )XQFWLRQ Hard Drive Displays order of bootable hard-disk drives. Refer to “Hard Drive Submenu” found next in this appendix. Removable Displays a list of removable devices. Refer to “Removable Devices Devices Submenu” found later in this appendix. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. +DUG'ULYH6XEPHQX )LJXUH%+DUG'ULYH6XEPHQX 7DEOH%+DUG'ULYH6XEPHQX2SWLRQV...
Page 162 (+) or minus (–) key to move the item up or down the list. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. B-20 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 163 ([LW6FUHHQ )LJXUH%([LW6FUHHQ0HQX 7DEOH%([LW6FUHHQ0HQX2SWLRQV 2SWLRQ )XQFWLRQ Exit Saving Saves any changes you have made, exits the system setup Changes program, and restarts the system. Exit Discarding Discards any changes you have made, exits the system Changes setup program, and restarts the system. Load Setup Discards any changes you have made and reverts all options Defaults...
Page 164 The system boots directly into the Maintenance screen of the system setup program. $WWKH0DLQWHQDQFHVFUHHQKLJKOLJKW&OHDU$OO3DVVZRUGVSUHVV (QWHU!DQGWKHQFOLFN<HVWRHUDVHDOOH[LVWLQJSDVVZRUGV 5HVHW3URFHVVRU6SHHGWRPDWFK\RXUV\VWHP·VSURFHVVRUVSHHG 3UHVV)!WRVDYH\RXUFKDQJHVDQGH[LWWKHV\VWHPVHWXSSURJUDP 7XUQRIIWKHV\VWHPDQGUHPRYHWKHFRPSXWHUFRYHU 0RYHWKHMXPSHUSOXJEDFNWRWKH1RUPDOPRGHVHWWLQJSLQVDQG MXPSHUHG 5HSODFHWKHFRPSXWHUFRYHUUHFRQQHFWWKHFRPSXWHUDQGGHYLFHVWR$& SRZHUDQGWXUQWKHPRQ $VVLJQDQHZV\VWHPDQGRUVHWXSSDVVZRUGRQWKH6HFXULW\VFUHHQRI WKHV\VWHPVHWXSSURJUDP For information on assigning a new system and/or setup password, refer to Table B-11. B-22 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 165 &OHDULQJ195$0 To clear NVRAM for all devices and restart the system, follow these steps: (QWHUWKHV\VWHPVHWXSSURJUDPDVGHVFULEHGDWWKHEHJLQQLQJRIWKLV DSSHQGL[ 3UHVVWKHULJKWDUURZNH\WRPRYHWRWKH$GYDQFHGPHQX 3UHVVWKHGRZQDUURZNH\WRKLJKOLJKW5HVHW&RQILJXUDWLRQ'DWD7KHQ SUHVVWKHSOXVNH\WRFKDQJHWKHVHWWLQJWR<HVUHIHUWR7DEOH% 3UHVV)!WRH[LWWKHSURJUDPDQGUHERRWWKHV\VWHP System Setup Program B-23...
Page 166 B-24 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 167 $ 3 3 ( 1 ' , ; & %HHS&RGHVDQG6\VWHP0HVVDJHV Your applications, the operating system, and the computer itself can provide you with error and status information in the form of beep codes that sound through the com- puter’s speaker or messages that appear on the monitor screen. This appendix documents the beep codes and system messages generated by the system basic input/output system (BIOS).
Page 168 KB of system RAM No action is necessary. nnnn Extended has been successfully RAM Passed tested. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 169 7DEOH&6\VWHP0HVVDJHVFRQWLQXHG 0HVVDJH 3RVVLEOH&DXVH &RUUHFWLYH$FWLRQ nnnn KB of shadow No action is necessary. nnnn Shadow RAM has been success- RAM Passed fully tested. nnnn KB of system RAM No action is necessary. nnnn System has been successfully RAM Passed tested. The system’s automatic No action is necessary.
Page 170: Replacing The System Battery
Refer to Chapter 8, “Getting Help,” for instructions on obtaining technical assistance. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 171 7DEOH&6\VWHP0HVVDJHVFRQWLQXHG 0HVVDJH 3RVVLEOH&DXVH &RUUHFWLYH$FWLRQ The keyboard is not You may have to replace the key- Keyboard working correctly. board or system board. Refer to error Chapter 8, “Getting Help,” for instructions on obtaining technical assistance. The BIOS has detected a Make sure nothing is resting on Keyboard stuck key represented by...
Page 172 If the problem persists, refer to Chapter 8, “Getting Help,” for instructions on obtaining technical assistance. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 173 7DEOH&6\VWHP0HVVDJHVFRQWLQXHG 0HVVDJH 3RVVLEOH&DXVH &RUUHFWLYH$FWLRQ The CMOS clock battery Replace the battery, and run the System indicator shows the bat- system setup program to recon- battery is tery is dead. figure the system. dead - Replace and run SETUP The system BIOS has No action is necessary.
Page 174 The video BIOS has No action is necessary. Video BIOS been successfully cop- shadowed ied to shadow RAM. NOTE: The Glossary in the Online Guide defines abbreviations and acronyms. Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 175 ), your system is considered to be a Class B digital device. Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell Computer Corporation could void your authority to operate this equipment. $1RWLFH$ERXW6KLHOGHG&DEOHV8VHRQO\VKLHOGHGFDEOHVIRUFRQQHFWLQJ...
Page 176 Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a representative of Dell Computer Corporation or an experienced radio/television technician for additional suggestions. You may find the following book- let helpful: FCC Interference Handbook, 1986 , available from the U.S.
Page 177 ,&1RWLFH&DQDGD2QO\ Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer system (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus).
Page 178 Dell Products Europe BV, Limerick, Ireland. 9&&,1RWLFHV-DSDQ2QO\ Most Dell computer systems are classified by the Voluntary Control Council for Inter- ference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options changes the rating of some configurations to Class A. To...
Page 179 Mexican standards (NOM 024): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F . Ship to: Dell Computer de México,...
Page 180 México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F . Tensión alimentación: 115/230 V.C.A. ±10% Frecuencia: 60/50 Hz Consumo de corriente: 6.0/3.0 A Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 181 This warranty does not cover any items that are in one or more of the following cate- gories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accessories or parts that are not installed in the Dell factory;...
Page 182 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s...
Page 183 If you are an end-user customer who bought products directly from a Dell company, you may return them to Dell up to 30 days from the date of invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your invoice.
Page 184 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 185: Advanced Screen
See also DC power cables; Audio Test Group, 7-19 interface cables audio utilities, 5-1 cache memory, 1-1, A-1 AutoTech service, 8-3 calling Dell, 8-7 card-edge connector, 3-6 cautions, xi CD-ROM drives backup devices, 1-5 audio cable connector, 2-6 installing, 3-6 basic input/output system.
Page 186 EIDE channel, 2-6 drives serial port, 2-6 See also diskette drives; hard-disk drives; SCSI devices; tape drives USB, 2-6 3.5-inch, installing, 3-9, 3-12 cover 5.25-inch, installing, 3-7 removing and replacing, 2-2 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 187: Help Tools
drives (continued) Extended Capabilities Port. See ECP bays, 2-4, A-3 exterior cleaning of system, 1-6 cables, 2-3 connecting to power, 3-5 drive cage, 2-4 formatting, 3-17, 3-21 front-panel inserts, 3-4 installing, 3-6, 3-13, 3-18 connector, 2-6 location, 2-4, 2-5 location, 2-4, 2-5 partitioning, 3-17, 3-21 filler brackets, 2-4, 2-5, 2-11, 2-14 primary hard-disk, installing, 3-13...
Page 188: Techfax Service
MIDI/game port connector, 2-6 line-out, 2-6 monitor microphone, 2-6 cleaning, 1-6 jumpers troubleshooting, 4-5 about, 2-8 mouse configuration jumper settings, 2-9 cleaning, 1-6 location, 2-6 mouse connector, 2-6 Mouse Test, 7-12 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 189: Post Beep Codes
POST beep codes, C-1 power button, 2-4, 2-5 Network Interface Test Group, 7-18 power protection devices, 1-7 notational conventions, xi Power screen, system setup program, notes, xi B-16 NVRAM power sources clearing, B-23 troubleshooting, 4-3 power supply cables. See DC power cables input connectors, 2-6 location, 2-4, 2-5 operating systems supported, 1-3...
Page 190: Resource Configuration Submenu
8-1 system memory. See memory warranty repair or credit, 8-4 system messages technical specifications, A-1 list, C-2 termination for SCSI devices, 3-18 System Set Test Group, 7-9 tools cleaning, 1-5 Dell Dimension XPS D xxx Systems Reference and Troubleshooting Guide...
Page 191 troubleshooting UPS, 1-7 about, 1-3 USB connectors, 2-6 basic problems, 4-1 USB supplement, 5-11 beep codes, C-1 boot routine, 4-4 checking connections, 4-2 Diagnostics Checklist, 8-6 drives, 4-7, 6-6 video functions environmental factors, 4-3 testing, 7-11 error messages, C-2 expansion cards, 6-1 Video Test Group, 7-11 Internet tools, 8-2 modem, 4-7, 6-3...

Dell Dimension XPS D Series Reference And Troubleshooting Manual

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