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Troubleshooting and server support flowchart
Server working
properly?
Check all cables for loose connections
and verify that all optional devices you
installed are on the ServerProven list.
You can view the ServerProven list at:
http://www.ibm.com/pc/compat
Problem
solved?
Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.
Problem
solved?
Flash the latest levels of BIOS,
service processor, diagnostics,
and RAID code.
You can download this code at:
http://www.ibm.com/pc/support
108
IBM xSeries User's Reference
Server Support
Yes
No
Yes
No
Yes
No
Register and profile your server
After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates
related to your profiled products
Register at:
http://www.ibm.com/pc/register
Profile at:
http://www.ibm.com/pc/support
You can view a list of
IBM Help Center phone numbers at:
http://www.ibm.com/pc/support
Yes
No
Problem
solved?
Phone an
IBM Help Center
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Table of Contents
Troubleshooting
