2. Check that the cellular engine is working normally.
i
To check the functionality, connect the phone to a docking station.
ii StartPhoenix service software.
iii Read the phone information to check that also the application engine is functioning normally (you
should be able to read the Phone ID).
3. Proceed to the display troubleshooting flowcharts. Use the Display Test tool in Phoenix to find the
detailed fault mode.
Before going to display troubleshooting flow make sure that engine is working and starting up correctly
otherwise go to BB troubleshooting.
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COMPANY CONFIDENTIAL
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RM-235
BB troubleshooting
Issue 1