Agent Greeting; Answer; Group Pickup; Hold - Cisco 8941 User Manual
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Also See for 8941:
- User manual (112 pages) ,
- Reference manual (28 pages) ,
- Release notes (16 pages)
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Agent Greeting
Feature
Group PickUp
Other PickUp
Malicious Call ID
QRT
Hunt Group
Intercom
Mobility
Privacy
Call Back
Shared line
Video
When your phone loses connectivity, your phone may display a message like this: Service
interruption. Some features unavailable.
Agent Greeting
Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,
such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting
or multiple greetings as needed.
When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting
ends or answer the call over the greeting.
For more information, contact your system administrator.
Answer
Answer allows you to answer the oldest call that is available on all line appearances on your phone, including
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls are always given priority
over Held or Park Reversion calls.
Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. This feature is typically set up for users who have multiple lines.
When you get a call, you see a notification window on the phone screen, called a call toast. The call toast
remains visible for a preset amount of time. Your system administrator sets up the default time.
Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and
SIP)
42
Supported
No
No
No
No
No
No
No
No
No
Yes
Yes
Calling Features
Notes
The softkey causes no action.
The softkey causes no action.
The softkey causes no action.
The softkey causes no action.
The softkey causes no action.
The softkey causes no action.
The softkey causes no action.
The softkey causes no action.
The Call Back softkey does not
display.
- Quick Links:
- Cisco Unified Ip Phone 8945
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Troubleshooting
