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User Manual
FALCON
KEYSET USER GUIDE
SAMSUNG DCS 400si SYSTEM
June 2001
Every effort has been made to eliminate errors and ambiguities in the information contained in this
guide. Any questions concerning information presented here should be directed to SAMSUNG TELE-
COMMUNICATIONS AMERICA, 2700 N.W. 87th Avenue, Miami, FL 33172, telephone (305) 592-2900.
SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the
erroneous interpretation or use of information presented in this guide.
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Table of Contents
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Summary of Contents for Samsung DCS 400si
- Page 1 Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELE- COMMUNICATIONS AMERICA, 2700 N.W. 87th Avenue, Miami, FL 33172, telephone (305) 592-2900.
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Page 2: Table Of Contents
TABLE OF CONTENTS ABOUT THIS BOOK ...1 THINGS YOU SHOULD KNOW ...2–9 ASSEMBLING YOUR KEYSET ...10 ADDING A KEYSET DAUGHTERBOARD MODULE ...11 OUTSIDE CALLS Making an Outside Call ...12 Answering an Outside Call ...12 Universal Answer ...12 Recall/Flash ...13 Busy Line Queuing with Callback ...13 Canceling Callback...13 INTERCOM CALLS Calling Other Stations ...14... - Page 3 Call Pickup ...23 My Group Pickup ...24 Privacy Release ...24 DIALING FEATURES Speed Dialing ...25 Programming Personal Speed Dial Numbers ...25–26 One Touch Speed Dialing ...26 Last Number Redial ...26 Manual Retry with Redial ...27 Save Number with Redial ...27 Chain Dialing ...27 Automatic Redial/Retry ...27 Pulse to Tone Changeover ...28...
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Page 4: About This Book
64 BUTTON MODULE WITH KEYSET PERSONAL SPEED DIAL NUMBERS ...55 ...56–57 ABOUT THIS BOOK Your FALCON keyset is the most visible part of your telephone system. No matter what model keyset you are using telephone calls are handled the same way. The 28B and 18B keysets have additional conveniences that are not available to 8B keyset users. -
Page 5: Things You Should Know
THINGS YOU SHOULD KNOW USER ORIENTATION FALCON telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. - Page 6 FEATURE ACCESS CODES This user guide is written based on the default access code for using sys- tem features. If the system numbering plan has been changed some of the access codes may not be correct. Your installing company can inform you of the correct codes.
- Page 7 18 BUTTON FALCON KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. FALCON 18B Call 1 Call 2 PQRS WXYZ OPER Volume MICRO- PHONE For handsfree operation. 10 PROGRAMMABLE KEYS VOLUME CONTROL WITH TRI-COLORED LIGHTS KEYS Used to set inde- Used for CALL buttons, intercom pendent levels for handset, calls, outside lines and many other...
- Page 8 64 BUTTON FALCON AOM KEYSET DAUGHTER MODULES [28 AND 18 BUTTON KEYSETS ONLY] Falcon 28 and 18 button keysets can have one of three different types of daugher module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.
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Page 9: Assembling Your Keyset
ASSEMBLING YOUR KEYSET • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the key- set body with your fingertips. •... -
Page 10: Outside Calls
OUTSIDE CALLS MAKING AN OUTSIDE CALL • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle out- side line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. -
Page 11: Intercom Calls
INTERCOM CALLS CALLING OTHER STATIONS • Dial the extension number or group number. • Wait for the party to answer. If you hear a brief tone burst instead of ring- back tone, the station you called is set for Voice Announce or Auto Answer. -
Page 12: Calling Your System Operator
CALLING YOUR SYSTEM OPERATOR • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension num- ber. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. -
Page 13: Transferring Calls
• If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension: •... -
Page 14: Conference Calls
Finish the first call and hang up; the waiting call will ring. • Lift the handset or press the ANS/RLS key to answer. NOTE: Intercom calls will not go on Automatic Hold. CONFERENCE CALLS You may conference up to five parties (you and four others) in any combina- tion of outside lines and internal stations in any order. -
Page 15: Call Pickup
FORWARD BUSY/NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: • Dial 604. • Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. -
Page 16: My Group Pickup
MY GROUP PICKUP If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number. See your installation company for the assigned access code. -
Page 17: One Touch Speed Dialing
• The A key is not used. • The B key inserts a flash. • The C key inserts a pause. • The D key is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. -
Page 18: Pulse To Tone Changeover
NOTES: 1. If you make another call, auto-redial is canceled. 2. To cancel a retry, lift and replace the handset. PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones. MEMO REDIALING When you are calling directory information, you can store the number you are given using the SAVE feature. -
Page 19: Meet Me Page
The paged person will be automatically connected with you. CALL PARK AND PAGE When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging. The DCS 400si offers two different meth- ods: MANUAL PARK ORBITS •... -
Page 20: Programmed Messages
• Your MESSAGE light will turn off when all messages have been re- turned. NOTES: 1. Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. 2. If the Hot Keypad feature has been turned off, you must first lift the hand- set or press the SPEAKER key before you begin dialing. -
Page 21: Established Call Pickup
ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension con- nected to a computer modem on your PC. • Press the EP key for that station on your keyset and the call is automat- ically moved to your keyset. -
Page 22: Group Listening
GROUP LISTENING When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: • Press the LISTEN key to turn on the speaker. The microphone is not in use, so the distant party does not hear other parties present in your of- fice. -
Page 23: Ohva Block
• Press the flashing CALL button on your keyset. This will place the orig- inal party on hold and allow you to talk to the announcing party. • To return to your first party, press the key corresponding to your original call. -
Page 24: Customizing Your Keyset
NOTE: Intercom calls can be automatically put on hold by pressing TRANS- FER. HEADSET OPERATION Keyset users can switch between headset mode and handset mode. When using headset mode, press the ANS/RLS key to answer and release calls. • With the handset on-hook, press TRANSFER and then dial 110. -
Page 25: Hot Keypad
HOT KEYPAD On your phone system your keyset’s keypad can be made “live” or “hot” so that it is not necessary to lift the handset or press the SPEAKER key before you begin dialing. Calls can be made and features activated by simply dial- ing the C.O. -
Page 26: Call Log
CALL LOG To view the last five outside numbers that you dialed, press the LOG key. This will display the last number that was dialed. Pressing the NEXT key will scroll through all five numbers. Pressing the DIAL key will dial the number currently displayed. -
Page 27: Personal Speed Dial Names
• Dial the alarm number 1, 2 or 3. • Dial the time you want the alarm to go off. Enter the time as HHMM (hours and minutes) using the 24 hour clock. • Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type. •... -
Page 28: Caller Id
NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the DCS 400si required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display. - Page 29 VIEWING THE NEXT CID/ANI CALL In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection.
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Page 30: Lcr With Clear
Press SCROLL and then press STORE to save this number in a person- al speed dial bin. NOTES: 1. Each keyset defaults with ten review bins. Please see your system ad- ministrator to determine the number of bins assigned to your keyset. 2. - Page 31 Dial 205 205:busy OHVA CAMP ON OHVA to 205 OHVA from 201 TMSG Wait for reply GIVE THE CALL TMSG:01 Dial 03 or press ASK THEM TO HOLD TMSG:03 ASK THEM TO HOLD Wait for reply TMSG EXIT 702: 01:45 701: CONF PAGE...
- Page 32 PERSONAL SPEED DIAL NUMBERS CODE NAME _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...