Page 1
Washing machine WM14VMHADN User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Table of contents 1 Safety .......... 4 10 Before using for the first time........ 32 1.1 General information.... 4 10.1 Starting an empty washing 1.2 Intended use....... 4 cycle ........ 32 1.3 Restriction on user group... 4 1.4 Safe installation ...... 5 11 Laundry........ 33 1.5 Safe use ........ 7 11.1 Preparing the laundry ..... 33 1.6 Safe cleaning and mainten-...
Page 3
14 Childproof lock...... 40 18 Troubleshooting....... 53 14.1 Activating the childproof 19 Transportation, storage and lock ......... 40 disposal ........ 62 14.2 Deactivating the childproof 19.1 Removing the appliance .. 62 lock ......... 40 19.2 Inserting the transit bolts.. 62 15 Home Connect ...... 40 19.3 Using the appliance again .. 63 15.1 Connecting the appliance 19.4 Disposing of old appliance .. 63...
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
Page 6
en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
Page 8
en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en CAUTION ‒ Risk of chemical burns! If the detergent drawer is opened, detergent and care products may spray out from the appliance. Contact with eyes or skin may cause irritation. ▶ Rinse eyes and/or skin thoroughly with clean water if they come into contact with detergents or care products.
en Preventing material damage Make sure that the valve housing ▶ Preventing material damage 2 Preventing material for the water inlet hose does not come into contact with its sur- damage roundings and is not subjected to any external forces. Follow these instructions to avoid ma- Preventing material damage Ensure that the inner diameter of terial damage and damage to the ap-...
Environmental protection and saving energy en Do not use hard scouring pads or Add → Page 35 detergent based on ▶ cleaning sponges. the laundry's degree of soiling. Clean the appliance with nothing ▶ a For light to normal soiling, a smal- but water and a soft, damp cloth. ler amount of detergent is suffi- Remove all detergent residue, ▶...
en Installation and connection ATTENTION! 3.3 Energy saving mode Objects remaining in the drum that If you do not use the appliance for an are not designed for operation with extended period, it automatically the appliance may cause material switches to energy-saving mode. All damage and damage to the appli- displays go out and flashes.
Installation and connection en 4.2 Contents of package After unpacking all parts, check for any damage in transit and completeness of the delivery. 4.3 Requirements for the in- Washing machine stallation location Accompanying documents Note: Please read the information in Elbow for fixing the water out- the Safety → Page 4 and Preventing let hose material damage → Page 10 sections...
en Installation and connection Installation loca- Requirements WARNING tion Risk of injury! When using the appliance on a base, In a kitchen unit ¡ A niche width the appliance may tip over. of 60 cm is re- Always secure the feet of the appli- quired.
Page 15
Installation and connection en Pull the hoses out of the holders. Remove the four sleeves. Unscrew and remove all four Put on the four cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps.
en Installation and connection Water outlet connection types 4.5 Connecting the appliance This information is intended to help Connecting the water inlet hose you to connect this appliance to the Note: Please read the information in water outlet. the Safety → Page 4 and Preventing Note: Please read the information in material damage → Page 10 sections the Safety → Page 4 and Preventing...
Installation and connection en Screw the lock nuts tightly against 4.6 Aligning the appliance the housing using a WAF 17 In order to reduce noise and vibra- wrench. tion and to prevent the appliance from moving, align the appliance cor- rectly. Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance...
Page 18
en Familiarising yourself with your appliance Familiarising yourself with your appliance 5 Familiarising yourself with your appliance Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
Familiarising yourself with your appliance en 5.2 Detergent drawer Measuring aid for liquid deter- gent → "Using a measuring aid for liquid detergent", Page 37 Compartment II: ¡ Detergent for main wash ¡ Water softener ¡ Bleach ¡ Stain remover Compartment ¡ Fabric softener ¡...
en Display Display 6 Display The display shows the current settings, options or relevant information. Display Display Designation Description 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining "Ready in" time The programme end has been set and the remaining number of hours is displayed.
Page 21
Display en Display Designation Description End of pro- Programme status gramme Childproof lock ¡ lights up: The childproof lock is activ- ated. ¡ flashes: The childproof lock is activated and the appliance has been operated. → "Deactivating the childproof lock", Page 40 Blood The stain type is activated.
en Buttons Buttons 7 Buttons The selection of programme settings depends on the programme that is set. Buttons You can see the selection options for each programme in the overview for → "Programmes", Page 24. Button Selection Description (Start/Reload/ ¡ Start Start, cancel or pause the pro- Pause) gramme.
Page 23
Buttons en Button Selection Description (Remote Start) ¡ Activate If you briefly press the button, the ap- pliance will be enabled for remote ¡ Deactivate start via the Home Connect app ¡ Open the If you press the button for approx. 3 Home Connect seconds, the Home Connect menu menu...
en Accessories Accessories 9 Accessories Use original accessories. These have been made especially for your appliance. Accessories Order number Water inlet hose exten- Extend the water inlet WZ10131 sion hose for cold water or AquaStop (approx. 2.50 Fixing brackets Improves the stability of WX975600 the appliance.
Laundry en Pour washing powder into com- Laundry 11 Laundry partment II. Laundry 11.1 Preparing the laundry Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely. ATTENTION! Objects remaining in the laundry may damage the laundry and the drum.
en Laundry Wash laundry of the same 11.2 Sorting laundry type of fabric and fibre to- Note: Please read the information in gether. the Safety → Page 4 and Preventing – Care symbols on the care labels material damage → Page 10 sections → Page 34 to ensure that you use the appliance –...
Detergents and care products en Notes Detergents and care products 12 Detergents and care ¡ only use liquid detergents that are self-flowing products ¡ Do not mix different liquid deter- gents Detergents and care products Note: Please read the information in ¡ Do not mix detergent and fabric the Safety → Page 4 and Preventing softener material damage → Page 10 sections...
en Basic operation Water hardness Hardness range Total hardness in mmol/ German degrees in °dH soft (I) 0–1.5 0–8.4 medium (II) 1.5– 2.5 8.4–14 hard (III) over 2.5 over 14 Example of a manufacturer's instructions for detergent These example values refer to a standard load of 4–5 kg.
Basic operation en 13.3 Adjusting the pro- 13.5 Using a measuring aid gramme settings for liquid detergent Requirement: A programme has If you order the measuring aid as an been set. accessory, you must use the measur- ing aid. → "Setting a programme", Page 36 Pull out the detergent drawer. Adjust the programme settings.
en Basic operation Insert the detergent drawer. Push in the detergent drawer. 13.7 Adding detergent and care product Notes ¡ Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sec- tions to ensure that you use the appliance safely. ¡...
Basic operation en To pause the programme, after ap- 13.12 Resuming the pro- prox. 10 minutes, press gramme when the pro- To resume the programme, after gramme status is Rinse the desired soaking time, press Hold Set the Spin or Drain programme. 13.10 Adding laundry Press Note: Please read the information in...
en Childproof lock Wipe the rubber gasket dry and re- So that the programme currently move any foreign objects. running is not cancelled, the pro- gramme selector must be set to the initial programme. goes out in the display. Home Connect 15 Home Connect This appliance is network-capable.
Home Connect en ¡ Operating the appliance on the ap- Reconnect the appliance to the ‒ pliance itself always takes priority. WLAN home network (Wi-Fi) During this time it is not possible with WPS function. to operate the appliance using the Connect your appliance to the Home Connect app.
en Home Connect Call up the Wi-Fi settings on the 15.3 Connecting your appli- mobile device. ance to the Home Con- Connect the mobile device to the nect app HomeConnect Wi-Fi network and enter the password (key) Home- Requirements Connect. ¡ The appliance is connected to the a Your mobile device now connects WLAN home network (Wi-Fi).
Home Connect en Press and hold for approx. 3 ance will start the programme itself seconds. before the set time period ends. The programme ends when the a The display shows Aut. time period ends. Set the programme to position 7. Note a The display shows EnG.
en Home Connect Note: If Wi-Fi is switched off and your 15.9 Remote diagnostics appliance was previously connected Customer Service can use Remote to your home network, this connec- Diagnostics to access your appliance tion will be re-established automatic- if you contact them, have your appli- ally when Wi-Fi is switched back on.
Basic settings en Basic settings 16 Basic settings You can configure the appliance to meet your needs. Basic settings 16.1 Overview of basic settings Below is an overview of the basic settings on your appliance. Basic setting Programme posi- Value Description tion End signal 0 (off) Set the volume of 1 (quiet)
en Cleaning and servicing 16.2 Changing the basic set- Remove all de- Fresh deposits tergent residue, are easier to re- tings spray residue or move without Set the programme selector to po- other residues leaving any sition 1. immediately. residue. Keep the appli- This allows the ance door and residual water to...
Cleaning and servicing en Press down on the insert and re- Fit the insert and lock it into place. move the detergent drawer. Cleaning the opening for the deter- Press out the insert upwards from gent drawer. below. Push in the detergent drawer. Clean the detergent drawer and in- sert with water and a brush, and 17.4 Descaling...
en Cleaning and servicing Slide a sufficiently large receptacle 17.5 Cleaning the drain pump under the opening. Clean the drain pump in the event of faults, e.g. blockages or rattling noises. Emptying the drain pump Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely.
Page 49
Cleaning and servicing en Cleaning the drain pump CAUTION - Risk of scalding! When you wash at high temperat- Note: Please read the information in ures, the detergent solution gets the Safety → Page 4 and Preventing hot. material damage → Page 10 sections Do not touch the hot detergent to ensure that you use the appliance ▶...
en Cleaning and servicing Ensure that both impellers can Insert the maintenance flap and turn. lock it into place. Insert the pump cap. Close the maintenance flap. Ensure that the parts of the ‒ 17.6 Cleaning the intake pump cap are correctly as- sembled.
Cleaning and servicing en Disconnect the appliance's mains 17.8 Cleaning the water inlet plug from the power supply. filter Loosen the hose clamp and care- fully remove the water outlet hose. Emptying the water inlet hose In order to clean the filter, first empty the water inlet hose.
Page 52
en Cleaning and servicing Clean the filter with a small brush. Connect the water inlet hose and check for leaks.
Troubleshooting en Troubleshooting 18 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
Page 54
en Troubleshooting Fault Cause and troubleshooting "E:36 / -25 / -26" Drain pump is blocked. → "Cleaning the drain pump", Page 48 ▶ "E:38 / -25 / -26" Drain pump is blocked. → "Cleaning the drum", Page 46 ▶ if the fault is displayed again, → "Cleaning the drain pump", Page 48 ▶...
Page 55
Troubleshooting en Fault Cause and troubleshooting lights up. Open the door again. Remove any trapped laundry. Close the door. Press to start the programme. flashes. Door is not closed. Close the door. Press to start the programme. All other error codes. Malfunction Call the after-sales service.
Page 56
en Troubleshooting Fault Cause and troubleshooting The door cannot → "Cancelling the programme", Page 39 ▶ be opened. Water level is too high. Start the Drain programme. ▶ Power failure. Open the door using the emergency release. ▶ → "Emergency release", Page 62 The water is not drain- Drain pipe or water outlet hose is blocked.
Page 57
Troubleshooting en Fault Cause and troubleshooting Water is not flowing Turn on the tap. ▶ in. Detergent is not The water inlet hose is kinked or jammed. being dispensed. Ensure that the water inlet hose is not kinked or ▶ jammed. The spin cycle runs The unbalanced load detection system eliminates an several times.
Page 58
en Troubleshooting Fault Cause and troubleshooting Drum does not turn, Load detection is active. water does not flow in. Not a fault – no action required. ▶ Note: The load detection can take up to two minutes. Heavy foam build-up Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric ▶...
Page 59
Troubleshooting en Fault Cause and troubleshooting Loud noises during Appliance is not correctly aligned. the spin cycle. Aligning the appliance ▶ The appliance feet are not fixed. Secure the appliance feet. Aligning the appliance ▶ Transit bolts have not been removed. Removing the transit bolts ▶...
Page 60
en Troubleshooting Fault Cause and troubleshooting The spin result is not Ensure that the drain pipe and water drain hose are ▶ satisfactory. The laun- not kinked or trapped. dry is too wet/too The unbalanced load detection system has interrupted damp. the spin cycle because the laundry is unevenly distrib- uted.
Page 61
Troubleshooting en Fault Cause and troubleshooting Water is leaking out at The water outlet hose is damaged. the water outlet hose. Replace the damaged water outlet hose. ▶ Water outlet hose is not connected correctly. Connect the water outlet hose correctly. Water out- ▶...
en Transportation, storage and disposal Drain the remaining detergent 18.1 Emergency release solution. Releasing the door → "Cleaning the drain pump", Page 48 Requirement: The drain pump is Detach the hoses. empty. → Page 48 ATTENTION! Escaping water may 19.2 Inserting the transit cause material damage. bolts Do not open the door if you can ▶...
Transportation, storage and disposal en Insert all screws into the four 19.4 Disposing of old appli- transit bolts and tighten slightly. ance Valuable raw materials can be re- used by recycling. WARNING Risk of harm to health! Children can lock themselves in the appliance, thereby putting their lives at risk.
en Customer Service Make a note of your appliance's de- Customer Service 20 Customer Service tails and the Customer Service tele- phone number to find them again If you have any queries on use, are Customer Service quickly. unable to rectify faults on the appli- ance yourself or if your appliance 20.2 AQUA-STOP guarantee needs to be repaired, contact Cus-...
Consumption values en Consumption values 21 Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456.
Page 66
2014/53/EU. Water pressure ¡ Minimum: A detailed RED Declaration of Con- 100 kPa formity can be found online at (1 bar) www.siemens-home.bsh-group.com ¡ Maximum: among the additional documents on 1000 kPa the product page for your appliance. (10 bar) Length of the wa- 150 cm ter inlet hose 2.4 GHz band: 100 mW max.
Declaration of Conformity en 5 GHz WLAN (Wi-Fi): For indoor use only.
Page 68
Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001609979* 9001609979 (010224)