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Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
If you experience
Washer not performing as expected (cont.)
Washer won't run or fill,
washer stops working
(cont.)
Washer not draining/
spinning, loads are
still wet
Door locked at end of
wash cycle
Door will not unlock
Incorrect or wrong
wash or rinse
temperatures
Desired setting or
option does not light
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible causes
Not using HE detergent or using too
much HE detergent.
Door not opened between cycles.
Drain hose extends into standpipe
farther than 4.5" (114 mm).
The drain hose is clogged, or the
end of the drain hose more than
96" (2.4 m) above the floor.
The drain hose fits too tightly
in the standpipe, or is it taped
to the standpipe.
Using cycles with a slower spin
speed.
Washer not loaded as recommended.
The load may be out of balance.
Not using HE detergent or using too
much HE detergent.
Small items may have been caught
in the pump or stuck between the
washer drum and the outer tub.
There are too many clothes in the
Wash & Dry cycle.
Water remaining in washer after cycle.
FanFresh
option is on.
®
Door locks when cycle has started.
Check for proper water supply.
Washing many loads.
For best performance, not all
settings are available with each cycle,
and some options cannot be used
together.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer's directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN with Extra
Rinse. Touch START. Do not add more detergent.
After any wash cycle is completed, the door must be opened
and then closed before a new cycle can begin.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See "Installation
Requirements" in Installation Instructions.
The drain hose should be loose yet fit securely. Do not seal the
drain hose with tape. The hose needs an air gap. See "Secure
the Drain Hose" in Installation Instructions.
Cycles with slower spin speeds remove less water than cycles
with fast spin speeds. Use the recommended cycle/speed spin
for your garment.
A tightly packed or unbalanced load may not allow the washer
to spin correctly, leaving the load wetter than normal. See
"Cycle Guide" for load size recommendation for each cycle.
Avoid washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items.
Use only HE detergent. Suds from regular detergent or using too
much detergent can slow or stop draining or spinning. Always
measure and follow manufacturer's directions for your load.
To remove extra suds, select DRAIN & SPIN with Extra Rinse.
Do not add detergent.
Check the drum for any items sticking through the drum holes.
Empty pockets and use garment bags when washing small
items.
Only use the Wash & Dry cycle for 2–4 lightly soiled synthetic
garments, athletic uniforms, or workout wear.
Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
While this option is on, the fan blows and the load is tumbled
periodically for up to 12 hours. The door remains locked
during this time. To unlock the door, cancel the FanFresh
option by touching POWER.
If the "Add Garment" light is lit, touch START once. The door
will unlock.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Your hot water tank may not have enough hot water to keep up
with the number of hot or warm washes. This is normal.
See the "Cycle Guide" for the available settings and options for
each cycle.
Solution
®
21
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