Page 1
Washing machine WM14PIHDN User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Table of contents 1 Safety .......... 4 10 Before using for the first time........ 36 1.1 General information.... 4 10.1 Starting an empty washing 1.2 Intended use....... 4 cycle ........ 36 1.3 Restriction on user group... 4 1.4 Safe installation ...... 5 11 Laundry........ 37 1.5 Safe use ........ 7 11.1 Preparing the laundry ..... 37 1.6 Safe cleaning and mainten-...
Page 3
16 Home Connect ...... 45 21 Customer Service..... 71 16.1 Home Connect settings.. 46 21.1 Product number (E-Nr.) and production number (FD).. 71 16.2 Connecting the appliance to a WLAN home network 22 Consumption values.... 72 (Wi-Fi) with WPS function .. 46 16.3 Connecting the appliance 23 Technical specifications..
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
Page 6
en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
Page 8
en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en CAUTION ‒ Risk of chemical burns! If the detergent drawer is opened, detergent and care products may spray out from the appliance. Contact with eyes or skin may cause irritation. ▶ Rinse eyes and/or skin thoroughly with clean water if they come into contact with detergents or care products.
en Preventing material damage Make sure that the length of the ▶ Preventing material damage 2 Preventing material thread on the connection to the water tap is at least 10 mm. damage If the water pressure is too high or too low, the appliance may not be Follow these instructions to avoid ma- Preventing material damage able to operate properly.
Environmental protection and saving energy en Remove all detergent residue, Reduce the washing temperature for ▶ spray residue or other residues im- lightly and normally soiled laundry. mediately if they come into contact a At low temperatures, the appliance with the appliance. consumes less energy.
en Installation and connection ATTENTION! 3.3 Energy saving mode Objects remaining in the drum that If you do not use the appliance for an are not designed for operation with extended period, it automatically the appliance may cause material switches to energy-saving mode. All damage and damage to the appli- displays go out and flashes.
Installation and connection en 4.2 Contents of package After unpacking all parts, check for any damage in transit and completeness of the delivery. Washing machine WARNING Risk of electric shock! Accompanying documents The appliance contains live parts. Touching live parts is dangerous. Water inlet hose Do not operate the appliance ▶...
en Installation and connection ATTENTION! Installation loca- Requirements If the appliance is installed in areas tion exposed to frost or outdoors, frozen On a wall Do not trap the residual water may damage the appli- hoses between ance and frozen hoses may crack or the wall and the split.
Installation and connection en Unscrew and remove all four Put on the four cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps. Pull the power cord out of the holder. 4.5 Connecting the appliance Remove the four sleeves.
Page 16
en Installation and connection Connect the water inlet hose. Water outlet connection types This information is intended to help you to connect this appliance to the water outlet. Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely.
Installation and connection en Screw the lock nuts tightly against 4.6 Aligning the appliance the housing using a WAF 17 In order to reduce noise and vibra- wrench. tion and to prevent the appliance from moving, align the appliance cor- rectly. Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance...
Page 18
en Familiarising yourself with your appliance Familiarising yourself with your appliance 5 Familiarising yourself with your appliance Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
Familiarising yourself with your appliance en 5.2 Detergent drawer Manual dosing compartment : Dispenser for fabric softener or detergent : Dispenser for detergent 5.3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status. 5.4 Operating logic Programmes → Page 27 Programme selector...
Page 20
en Familiarising yourself with your appliance...
Display en Display 6 Display The display shows the current settings, options or relevant information. Display Example: Display Display Designation Description 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining 10 "Ready in" time The programme end has been set and the remaining number of hours is displayed.
Page 22
en Display Display Designation Description Energy consump- Energy consumption for the selected pro- tion gramme. : Low energy consumption ¡ : High energy consumption ¡ Water consump- Water consumption for the selected pro- tion gramme. : Low water consumption ¡ : High water consumption ¡...
Page 23
Display en Display Designation Description Voltage control Flashes: The automatic voltage control system system detects impermissible voltage drops. This will pause the programme. Note: The programme will continue when the voltage is permissible again. Voltage control Flashes: The programme has been system paused because of impermissible voltage drops.
en Buttons Buttons 7 Buttons The selection of programme settings depends on the programme that is set. Buttons You can see the selection options for each programme in the overview for → "Programmes", Page 27. Button Selection Description (Start/Pause) ¡ Start Start, cancel or pause the pro- gramme.
Page 25
Buttons en Button Selection Description - 1400 (Spin) – 1400 rpm Adjust the spin speed or deactivate the spin cycle. is selected, the water is drained and the spin cycle is deactivated at the end of the washing cycle. The laundry stays wet inside the drum.
Page 26
en Buttons Button Selection Description (Prewash) ¡ Activate Activate or deactivate prewash, e.g. for washing heavily soiled laundry. ¡ Deactivate Note: If the intelligent dosing system is activated, the detergent will be dis- pensed automatically for the prewash and the main wash. If the intelligent dosing system is de- activated, place the detergent for the prewash directly in the drum.
en Accessories Accessories 9 Accessories Use original accessories. These have been made especially for your appliance. Accessories Order number Water inlet hose exten- Extend the water inlet WZ10131 sion hose for cold water or AquaStop (approx. 2.50 Fixing brackets Improves the stability of WX975600 the appliance.
Laundry en Pull out the detergent drawer. Push in the detergent drawer. Pour approx. 1 litre of water into Press (Start/Pause) to start the the manual dosing compartment. programme. a The display shows the remaining programme duration. Start the first wash cycle or press to switch off the appliance.
en Laundry – Close all zips, Velcro fasteners, 11.2 Sorting laundry hooks and eyes Note: Please read the information in – Tie cloth belts, apron strings, the Safety → Page 4 and Preventing etc. together or use a laundry material damage → Page 10 sections bag. to ensure that you use the appliance –...
Detergents and care products en 11.4 Care symbols on the care labels Washing care symbols Symbol Washing process Recommended pro- gramme Normal Cotton Gentle Easy-Care Particularly gentle Delicates/Silk for washing by hand Hand wash Wool Not suitable for machine-washing –...
en Detergents and care products Detergent Fabrics Pro- Temperature gramme Detergent for col- Coloured fabrics Easy-Care From cold up to ours/delicates without made from easy-care 60 °C optical brighteners fabrics or synthetic materials Detergent for delic- Delicate fine textiles, Delicates/ From cold up to ates silk or viscose Silk...
Basic operation en dosage → Page 45 and the 13.2 Setting a programme amount of laundry detected. The Set the programme selector to the basic dosage setting must always required programme. comply with the dosage for a load → "Programmes", Page 27 of 4.5 kg. Basic operation 13 Basic operation Basic operation 13.1 Switching on the appli-...
en Basic operation Press and hold for approx. 3 13.6 Adding detergent and ▶ seconds. care product Press to call up the saved pro- For programmes in which intelligent gramme. dosing is not possible or desirable, Note: To overwrite the saved pro- you can add detergent to the manual gramme, repeat the steps above.
Basic operation en Remove the laundry. 13.8 Adding laundry Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely. Press The appliance is paused and checks whether it is possible to add or remove laundry.
en Childproof lock ¡ If you want to use both dispensers Childproof lock 14 Childproof lock for liquid detergent, adjust the con- tents of the dispenser → Page 45. Secure your appliance against being Childproof lock flashes. Requirement: operated unintentionally using the controls. Pull out the detergent drawer. Open the dispenser lid.
Home Connect en 15.2 Dispenser contents Home Connect 16 Home Connect Notes This appliance is network-capable. Home Connect ¡ If you change the content of the Connecting your appliance to a mo- dispenser, the basic dosage for bile device lets you control its func- this dispenser is reset. tions via the Home Connect app, ad- ¡...
en Home Connect If the display shows Home Con- 16.1 Home Connect settings nect Error, the appliance is not Adapt Home Connect to your needs. connected to the home network. You can find the Home Connect set- Check whether your appliance is ‒ tings in the basic settings for your ap- in range of your home network.
Home Connect en If the display shows Home Con- nect Error, the appliance is not connected to the home network. Check whether your appliance is ‒ in range of your home network. Reconnect the appliance to the ‒ WLAN home network (Wi-Fi) with WPS function.
en Home Connect Press repeatedly until the dis- Set the programme to position 5. play shows on. a The display shows rES. a Wi-Fi is activated. Press a The display shows Yes. Note: If Wi-Fi is activated, the appli- ance will not switch itself off automat- Press ically.
Basic settings en Basic settings 17 Basic settings You can configure the appliance to meet your needs. Basic settings 17.1 Overview of the basic settings Below is an overview of the basic settings on your appliance. Basic setting Symbol Value Description End signal 0 (off) Set the volume of the signal at the 1 (quiet)
en Cleaning and servicing To exit the basic settings, switch 18.2 Cleaning the drum off the appliance. If you often wash at a washing tem- perature of 40 °C and lower or the appliance has not been used for a Cleaning and servicing 18 Cleaning and servi- long period, clean the drum.
Page 51
Cleaning and servicing en Press down on the insert and re- Empty the detergent drawer. move the detergent drawer. ATTENTION! The pump unit con- Remove the pump unit. tains electrical components. Do not clean the pump unit in the ▶ dishwasher and do not immerse it in water.
en Cleaning and servicing Clean the detergent drawer and Clean the inside of the detergent the lid with a soft, damp cloth or drawer housing. hand shower. Push in the detergent drawer. Dry the detergent drawer, lid and pump unit and reinsert them. 18.4 Descaling If you add detergent correctly, you do not need to descale your appliance.
Page 53
Cleaning and servicing en Disconnect the appliance's mains Take the drain hose out of the plug from the power supply. holder. Open the maintenance flap. CAUTION - Risk of scalding! Remove the maintenance flap. When you wash at high temperat- ures, the detergent solution gets hot.
Page 54
en Cleaning and servicing Insert the drain hose into the Clean the interior, the thread on holder. the pump cap and the pump hous- ing. Cleaning the drain pump Make sure that the impeller in the drain pump can be rotated. Note: Please read the information in the Safety → Page 4 and Preventing Insert the pump cap and screw it...
Cleaning and servicing en Clean the water outlet hose and si- Before the next wash phon connecting piece. To prevent unused detergent from flowing straight into the outlet in the next wash, run the Drain programme after you have emptied the drain pump.
Page 56
en Cleaning and servicing Connect the water inlet hose and Cleaning the filter on the tap check for leaks. Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely. Requirement: The water inlet hose is empty.
Page 57
Cleaning and servicing en Use pliers to remove the filter. Clean the filter with a small brush. Reinsert the filter. Connect the hose and check for leaks.
en Troubleshooting Troubleshooting 19 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
Page 59
Troubleshooting en Fault Cause and troubleshooting "E:36 / -10" Remove any unapproved extensions from the water ▶ hose. Connecting the appliance "E:36 / -25 / -26" Drain pump is blocked. → "Cleaning the drain pump", Page 52 ▶ "E:10 / -00 / -10 / The pump for the intelligent dosing system is blocked.
Page 60
en Troubleshooting Fault Cause and troubleshooting Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric ▶ softener with 0.5 litres of water and pour the mix- ture into the compartment for manual dosing (not for outdoor clothing, sportswear or items stuffed with down).
Page 61
Troubleshooting en Fault Cause and troubleshooting The programme does → "Deactivating the childproof lock", Page 44 ▶ not start. / is activated. Check whether / is activated. ▶ → "Buttons", Page 24 Laundry is caught in the door. Open the door again. Remove any trapped laundry. Close the door.
Page 62
en Troubleshooting Fault Cause and troubleshooting The water is not drain- Drain pump is blocked. ing. → "Cleaning the drain pump", Page 52 ▶ is activated. Continue the programme by selecting Spin or ▶ Drain and pressing The water outlet hose is connected too high. Install the water outlet hose at a maximum height of ▶...
Page 63
Troubleshooting en Fault Cause and troubleshooting The programme dura- The programme operation is optimised electronically. tion changes during This may change the programme duration. the wash cycle. Not a fault – no action required. ▶ The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry.
Page 64
en Troubleshooting Fault Cause and troubleshooting i-Dos i-Dos Programme progress does not allow intelligent dos- cannot be actuated. ing. No remedial action possible. High spin speed not A low spin speed is selected. reached. The next time you run a wash cycle, set a higher ▶...
Page 65
Troubleshooting en Fault Cause and troubleshooting Loud noises during Appliance is not correctly aligned. the spin cycle. Aligning the appliance ▶ The appliance feet are not fixed. Secure the appliance feet. Aligning the appliance ▶ Transit bolts have not been removed. Removing the transit bolts ▶...
Page 66
en Troubleshooting Fault Cause and troubleshooting The spin result is not Note: Where possible, mix large and small items in satisfactory. The laun- the drum. Different sized items of laundry distribute dry is too wet/too themselves better during the spin cycle. damp. Start the Spin programme.
Page 67
Troubleshooting en Fault Cause and troubleshooting Insufficient cleaning. Basic dosage is not correctly adjusted. If intelligent dosing is activated, adjust the basic ▶ dosage → Page 45 correctly. Detergent or care products have congealed in dis- pensers of the intelligent dosing system. Check whether the detergent used is suitable. → "Detergents and care products", Page 39 Drain the dispenser.
Page 68
en Troubleshooting Fault Cause and troubleshooting Water is leaking out at Connect the water outlet hose correctly. Water out- ▶ the water outlet hose. let connection types Odours have formed Humidity and detergent residue may promote the in the appliance. formation of bacteria. → "Cleaning the drum", Page 50 ▶...
Transportation, storage and disposal en Drain the remaining detergent 19.1 Emergency release solution. Releasing the door → "Cleaning the drain pump", Page 52 Requirement: The drain pump is Detach the hoses. empty. → Page 52 Empty the dispensers. ATTENTION! Escaping water may cause material damage. 20.2 Inserting the transit Do not open the door if you can ▶...
en Transportation, storage and disposal Insert all screws into the four Pour approx. 1 litre of water into transit bolts and tighten slightly. the manual dosing compartment in the detergent drawer. Start the Drain programme. a The unused detergent cannot flow straight into the outlet during the next wash.
Page 71
Customer Service en If you contact Customer Service, you tronic appliances (waste will require the product number (E- electrical and electronic Nr.) and the production number (FD) equipment - WEEE). of your appliance. The guideline determ- The contact details for Customer Ser- ines the framework for vice can be found in the enclosed the return and recycling...
Page 72
en Consumption values Consumption values 22 Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456.
Page 73
2014/53/EU. ¡ Maximum: A detailed RED Declaration of Con- 1000 kPa formity can be found online at (10 bar) www.siemens-home.bsh-group.com among the additional documents on Length of the wa- 150 cm the product page for your appliance. ter inlet hose Length of the wa- 150 cm...
Page 74
en Declaration of Conformity 5 GHz WLAN (Wi-Fi): For indoor use only.
Page 76
BSH Hausgeräte GmbH Carl-Wery-Straße 34 81739 München GERMANY www.siemens-home.bsh-group.com Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001577996* 9001577996 (010122)