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Washing machine WI14W502GB User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Futher information and explanations are available online: Table of contents 1 Safety .......... 4 6 Before using for the first time ... 24 1.1 General information.... 4 6.1 Starting an empty washing cycle ......... 24 1.2 Intended use....... 4 1.3 Restriction on user group... 4 7 Display ........
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13.14 Unloading the laundry .. 36 13.15 Switching off the appli- ance........ 36 14 Childproof lock...... 36 14.1 Activating the childproof lock ......... 36 14.2 Deactivating the childproof lock ......... 36 15 Basic settings...... 37 15.1 Overview of the basic set- tings........ 37 15.2 Changing the basic set- tings........ 38 16 Cleaning and servicing ....
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Incorrect installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
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en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
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en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en 1.6 Safe cleaning and maintenance Take note of the safety instructions when cleaning and performing maintenance work on the appliance. WARNING ‒ Risk of electric shock! Incorrect repairs are dangerous. ▶ Repairs to the appliance should only be carried out by trained specialist staff.
en Preventing material damage Make sure that the valve housing ▶ 2 Preventing material for the water inlet hose does not come into contact with its sur- damage roundings and is not subjected to any external forces. Follow these instructions to avoid ma- Ensure that the inner diameter of terial damage and damage to the ap- ▶...
Environmental protection and saving energy en Do not use cleaning products with Reduce the washing temperature for ▶ a high alcohol content. lightly and normally soiled laundry. Do not use hard scouring pads or ▶ a At lower temperatures, the appli- cleaning sponges.
en Installation and connection Replace the accessories in ques- ▶ 4 Installation and con- tion before operating the appli- ance. nection → "Accessories", Page 32 Note: The appliance has been tested 4.1 Unpacking the appliance at the factory to check it is in working order. As a result, water stains may ATTENTION! remain in the appliance.
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Installation and connection en ATTENTION! Installation loca- Requirements If residual water in the appliance tion freezes, this may cause damage to Kitchen unit Only install the the appliance. appliance under- Do not install or operate this appli- ▶ neath a continu- ance anywhere that is liable to ex- ous worktop that perience frost or outdoors.
en Installation and connection Pull the hoses out of the holders. Remove the 4 sleeves. Unscrew and remove Put on the 4 cover caps. screws for the 4 transit bolts with a WAF 13 wrench. Press down on the 4 cover caps. Remove the power cable from the holder.
Installation and connection en ¡ 2 mm twist drill Slide the appliance in and, at the same time, pull through the power ¡ Screwdriver cord, water inlet and water drain hose. 4.6 Installing the appliance Preparing the appliance To make it easier to slide in the appliance, turn in the appliance's rear feet until the appliance is on the runners.
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en Installation and connection Align the appliance using a spirit level. → "Aligning the appliance", Page 21 Mark on the top edge of the appli- ance at the left-hand stop Installing the cabinet door Note: Metal elements may impair the function of the control panel. Mark on the top edge of the appli- Do not use any cabinet doors with ance at the right-hand stop...
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Installation and connection en At the previously marked points, use a Forstner 35 mm drill to drill the holes for the hinges. At the previously marked points, use a 2 mm twist drill to drill holes for the screws. Mark for the holes at the left-hand stop Insert the hinges into the holes and screw them in.
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en Installation and connection Insert the hinges into the appliance Aligning the cabinet door . Vertically aligning the cabinet door ▶ Slide in the covering rail Horizontally aligning the cabinet screw it in . door Put the magnetic catches on the ▶...
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Installation and connection en Screw the spacers in as per the di- Installing the base panel mensions. Insert the spacers for the base panel. Measure dimension Z and dimen- sion Y. Note: When inserting the base panel, ensure that, if the base panel is protruding or the cabinet panel is flush-mounted, the time- Light is not visible.
en Installation and connection Connect the appliance to the Water outlet connection types power supply This information is intended to help → "Connecting the appliance to you to connect this appliance to the the electricity supply", Page 21. water outlet. ATTENTION! When draining, the water outlet hose is subject to water pressure and may come loose from the installed con- nection point.
Installation and connection en Screw the lock nuts tightly against 4.8 Aligning the appliance the housing using a WAF 17 In order to reduce noise and vibra- wrench. tion and to prevent the appliance from moving, align the appliance cor- rectly. Loosen the lock nuts using a WAF 17 wrench by turning it in a clock- wise direction.
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en Familiarising yourself with your appliance 5 Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured. Maintenance flap for the drain Water inlet hose → Page 20 pump → Page 39 Emergency release...
Familiarising yourself with your appliance en 5.2 Detergent drawer Measuring aid for liquid deter- gent → "Inserting the measuring aid for liquid detergent", Page 34 Compartment II: ¡ Detergent for main wash ¡ Water softener ¡ Bleach ¡ Stain remover Compartment ¡ Fabric softener ¡...
en first time Pour standard washing powder first time 6 Before using for the into compartment II. first time Prepare the appliance for use. first time 6.1 Starting an empty wash- ing cycle Your appliance was inspected thor- oughly before leaving the factory. To remove any residual water, run the first wash cycle without any laundry.
Display en 7 Display The display shows the current settings, options or relevant information. Example: Display display Designation More information 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining "Ready in" time → "Buttons", Page 27 8,0 kg Recommended The maximum load capacity for the selec- load...
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en Display display Designation More information Rinse Programme status Spin Programme status Pause Programme status – – – Rinse Hold Programme status End of pro- Programme status gramme Childproof lock ¡ lights up: The childproof lock is activ- ated. ¡ flashes: The childproof lock is activated and the appliance has been operated.
Buttons en 8 Buttons The selection of programme settings depends on the programme that is set. Button Selection More information Start/Reload ¡ Start Start, cancel or pause the pro- gramme. ¡ Cancel ¡ Pause vario Speed ¡ Activate Activate or deactivate a shorter pro- gramme duration.
en Programmes 9 Programmes Note: The laundry's care labels provide you with additional information on pro- gramme selection. Programme Description Max. load (kg) Cottons Wash hard-wearing items made from cotton, linen or blended fabrics. Also suitable as a short programme for normally soiled laundry when you activate vario Speed. Programme setting: ¡...
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Programmes en Programme Description Max. load (kg) ¡ Max. 1400 rpm Night Wash Wash items made from cotton, linen, or synthetic or blended fabrics. Suitable for quiet washing at night. The signal at the end of the programme is deactiv- ated and a reduced final spin speed set by default. Programme setting: ¡...
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en Programmes Programme Description Max. load (kg) ¡ Max. 800 rpm Outdoor Water- Wash all-weather and outdoor clothing with mem- proofing brane technology and water-resistant equipment. Suitable for washing and then waterproofing. Use a detergent for outdoor fabrics. Use a waterproofing agent that is suitable for ma- chine-washing.
Programmes en Programme Description Max. load (kg) ¡ If you regularly wash at temperatures of 40 °C or lower ¡ After a prolonged period of non-use Use washing powder or a detergent that contains bleach. Halve the amount of detergent to avoid foaming. Do not use fabric softener.
QR code in the table of bag. contents or on www.siemens- home.bsh-group.com . – Tie together longer drawstrings, and tie cords with solid end- 11.1 Preparing the laundry pieces in hoods or trousers –...
Note: The lighting for the drum goes the digital instruction manual by out automatically. scanning the QR code in the table of contents or on www.siemens- 13.2 Setting a programme home.bsh-group.com . ¡ Observe the information on safety → Page 4 and preventing material Turn the programme selector and damage → Page 10.
en operation Ensure that there is no laundry Slide the measuring aid forwards. trapped in the door. 13.5 Inserting the measuring aid for liquid detergent If you order the measuring aid as an accessory, you must use the measur- ing aid. Pull out the detergent drawer. Press down on the insert and re- move the detergent drawer.
operation en To pause the programme, after ap- 13.8 Starting the programme prox. 10 minutes, press Start/Re- Note: If you want to change the time load. until the programme ends, set the To resume the programme, after "Ready in" time first. the desired soaking time, press Start/Reload.
en Childproof lock 13.13 Resuming the pro- 14 Childproof lock gramme when the pro- Secure your appliance against being gramme status is Rinse operated unintentionally using the Hold controls. Requirements 14.1 Activating the childproof ¡ Rinse Stop is activated. → "Buttons", Page 27 lock ¡ The last rinse cycle of the set pro- Press and hold the two ...
Basic settings en 15 Basic settings You can configure the basic settings for your appliance to meet your needs. 15.1 Overview of the basic settings Basic setting Programme Value Description position End signal 0 (off) Set the volume of the signal at the 1 (quiet) end of the programme.
To keep your appliance working effi- ciently for a long time, it is important to clean and maintain it carefully. Note: You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www.siemens- home.bsh-group.com .
Cleaning and servicing en Pull out the insert upwards. Clean the opening for the deter- gent drawer. Clean the detergent drawer and in- sert with water and a brush, and Push in the detergent drawer. then dry them. 16.3 Cleaning the drain pump Clean the drain pump in the event of faults, e.g.
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en Cleaning and servicing Slide a sufficiently large receptacle Firmly press on the sealing cap. under the opening. Insert the drain hose into the Take the drain hose out of the holder. holder. Cleaning the drain pump CAUTION - Risk of scalding! Requirement: The drain pump is When you wash at high temperat- empty.
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Cleaning and servicing en Since water may remain in the Screw the pump cap as far as it drain pump, unscrew the pump will go. cap carefully. The filter insert in the pump ‒ housing may become stuck due to coarse particles of dirt. 90°...
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en Cleaning and servicing Note: When inserting the base panel, ensure that, if the base panel is protruding or the cabinet panel is flush-mounted, the time- Light is not visible. Install the base panel. Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash, run the Drain programme after you have emptied the drain...
Troubleshooting en 17 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
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en Troubleshooting Fault Cause and troubleshooting "E:36 / -10" Ensure that the pump cap is screwed in all the way ▶ into the appliance. The handle on the pump cap must be in a vertical position. → "Cleaning the drain pump", Page 40 "E:36 / -25 / -26"...
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Troubleshooting en Fault Cause and troubleshooting "E:35 / -10" Call the after-sales service. ▶ → "Customer Service", Page 53 Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric ▶ softener with 0.5 litres of water and pour the mix- ture into the left-hand compartment (not for outdoor clothing, sportswear or items stuffed with down).
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en Troubleshooting Fault Cause and troubleshooting The appliance is not There has been a power cut. working. Check whether the lighting in your kitchen or other ▶ appliances are working. The programme does You have not pressed Start/Reload. not start. Press Start/Reload. ▶...
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Troubleshooting en Fault Cause and troubleshooting The water is not drain- – – – is activated. ing. Continue the programme by selecting Spin or ▶ Drain and pressing Start/Reload. → "Resuming the programme when the programme status is Rinse Hold", Page 36 The water outlet hose is connected too high. Install the water outlet hose at a maximum height of ▶...
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en Troubleshooting Fault Cause and troubleshooting The programme dura- The programme operation is optimised electronically. tion changes during This may change the programme duration. the wash cycle. Not a fault – no action required. ▶ The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry.
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Troubleshooting en Fault Cause and troubleshooting timeLight does not timeLight deactivated in the basic settings. light up. → "Overview of the basic settings", Page 37 ▶ Energy-saving mode is active. Press any button. ▶ a The symbol lights up again. High spin speed not A low spin speed is selected.
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en Troubleshooting Fault Cause and troubleshooting Banging noises, rat- Foreign bodies have got into the drain pump. tling in the drain → "Cleaning the drain pump", Page 39 ▶ pump. Slurping, rhythmical The drain pump is active, the detergent solution is suction noise. pumped out.
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Troubleshooting en Fault Cause and troubleshooting The spin result is not Note: Where possible, mix large and small items in satisfactory. The laun- the drum. Different sized items of laundry distribute dry is too wet/too themselves better during the spin cycle. damp. Start the Spin programme.
Note: You can find further information → "Before using for the first time", in the digital instruction manual by Page 24. scanning the QR code in the table of contents or on www.siemens- home.bsh-group.com . Turn off the tap. Empty the water inlet hose.
Customer Service en 18.4 Disposing of old appli- 19 Customer Service ance If you have any queries on use, are Valuable raw materials can be re- unable to rectify faults on the appli- used by recycling. ance yourself or if your appliance needs to be repaired, contact Cus- WARNING tomer Service.
en Customer Service Make a note of your appliance's de- tails and the Customer Service tele- phone number to find them again quickly. 19.2 AQUA-STOP guarantee In addition to warranty claims against the seller under the purchase agree- ment and in addition to our manufac- turer's warranty, we offer compensa- tion under the following conditions.
Consumption values en 20 Consumption values The following information is provided in accordance with the EU Ecodesign Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456. Programme Load Pro- Energy...
en Technical data This product contains light sources 21 Technical data from energy efficiency class F. These light sources are available as a spare part and must only be replaced by Appliance height 81,8 cm trained specialist staff. Appliance width 59,6 cm You can find more information about Appliance depth 54,4 cm...
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Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001711516* 9001711516 (020302)