Contents Chapter 1: Working on your computer....................7 Turning Off Your Computer.............................. 7 Chapter 2: LCD panel features...................... 8 Home screen..................................8 Setup menu................................... 9 View menu..................................... 9 Documentation matrix................................ 9 Chapter 3: Hard drive indicator codes..................11 Chapter 4: Installing and removing system components............... 12 Safety instructions................................12 Before working inside your system..........................12 After working inside your system...........................12...
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Removing the cooling-fan assembly..........................34 Installing the cooling-fan assembly..........................36 Internal USB memory key (optional)..........................36 Replacing the internal USB key............................36 PCIe card holder................................37 Removing the PCIe card holder..........................37 Installing the PCIe card holder..........................38 Opening and closing the PCIe card holder latch....................39 Cable retention bracket..............................
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Chapter 6: Using system diagnostics...................94 Dell Embedded System Diagnostics..........................94 When to use the Embedded System Diagnostics....................94 Running the Embedded System Diagnostics from Boot Manager..............94 Running the Embedded System Diagnostics from the Dell Lifecycle Controller......... 94 System diagnostics controls............................. 94 Contents...
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System Profile Settings screen details........................113 System Security settings screen details....................... 115 Miscellaneous Settings screen details........................116 Chapter 10: NIC indicator codes....................118 Chapter 11: Power indicator codes....................119 Chapter 12: Contacting Dell......................121 Contacting Dell..................................121 Quick Resource Locator (QRL).............................121 Contents...
Working on your computer Turning Off Your Computer About this task CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer. Steps 1. Shut down the operating system: ●...
The LCD panel of your system provides system information and status and error messages to indicate if the system is operating correctly or if the system needs attention. For more information on error messages, see the Dell Event and Error Messages Reference Guide at dell.com/esmmanuals.
LCD message with an SEL entry. Select Simple to view LCD error messages in a simplified user-friendly description. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/ openmanagemanuals > OpenManage software.
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Dell Lifecycle Controller User’s Guide at dell.com/ features, use and troubleshoot Lifecycle Controller esmmanuals Use Lifecycle Controller Remote Services Dell Lifecycle Controller Remote Services Quick Start Guide at dell.com/esmmanuals Set up, use, and troubleshoot OpenManage Server Dell OpenManage Server Administrator User’s Guide at Administrator dell.com/openmanagemanuals...
Hard drive indicator codes Figure 2. Hard drive indicators 1. hard drive activity indicator 2. hard drive status indicator 3. hard drive NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
For how-to videos, documentation, and troubleshooting solutions, scan this QR code, or click here: http://www.Dell.com/QRL/ Workstation/R7910 System Overview Figure 3. Front and Back View Table 4. Features and indicators of Precision 7910. Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is on.
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Enables you to connect USB devices to the system Direct or provides access to the iDRAC Direct features. For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. The USB management port is USB 2.0-compliant. Optical drive (optional) One optional SATA DVD-ROM drive or DVD+/-RW drive.
Table 4. Features and indicators of Precision 7910. (continued) Item Indicator, Button, or Icon Description Connector If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset iDRAC (if not disabled in F2 iDRAC setup) press and hold the button for more than 15 seconds.
1. system cover 2. latch 3. latch release lock To see a video on removing and installing System Cover, scan this QR code, or click here: http://www.Dell.com/QRL/ Workstation/R7910/Cover Installing the system cover Prerequisites Ensure that you read the Safety Instructions.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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Figure 4. Inside the system—Precision Rack 7910 1. cooling-fan (6) 2. processor (2) 3. DIMM (24) 4. PCIe card holder 5. internal USB port 6. power supply unit (2) 7. expansion-card riser (3) 8. network daughter card 9. expansion-card riser (2) 10.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
2. Align the tabs on the cooling shroud with the securing slots on the chassis. 3. Lower the cooling shroud into the chassis until it is firmly seated. 4. Follow the procedure listed in After working inside your system. System memory Your system supports DDR4 registered DIMMs (RDIMMs), and load reduced DIMMs (LRDIMMs).
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Memory channels are organized as follows: Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10 channel 2: slots B3, B7, and B11 channel 3: slots B4, B8, and B12...
Table 5. Memory population (continued) DIMM Type DIMMs Populated/ Operating Frequency (in Maximum DIMM Rank/Channel Channel MT/s) 1.2 V LRDIMM 2133, 1866, 1600, 1333 Quad rank 2133, 1866, 1600, 1333 Quad rank 1866, 1600, 1333 Quad rank General memory module installation guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration.
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Table 6. Memory configurations—single processor (continued) System DIMM size Number of DIMM rank, DIMM slot population capacity (in (in GB) DIMMs organization, and frequency 2R, x8, 1866 MT/s 1R, x8, 2133 MT/s, A1, A2, A3, A4, A5, A6 1R, x8, 1866 MT/s 1R, x8, 1866 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12...
Table 7. Memory configurations—two processors (continued) System DIMM size (in Number of DIMM rank, organization, DIMM slot population capacity (in DIMMs and frequency 2R, x8, 2133 MT/s, A1, A2, A3, A4, A5, A6, B1, B2, B3, B4, B5, B6 2R, x8, 1866 MT/s 2R, x8, 2133 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8...
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Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Ensure that you read the Safety instructions.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
5. Run the system memory test in the system diagnostics. To see a video on how to remove & install memory, scan this QR code, or click here: http://www.Dell.com/QRL/Workstation/ R7910/DIMMs Hard drives Your system supports Client and Enterprise-class hard drives, which are designed for 24x7 operating environment.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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4. guide pin on the system board (2) 5. cooling-fan connector (6) 6. guide pin on the chassis (6) To see a video on removing and installing a cooling-fan assembly, click http://www.Dell.com/QRL/Server/PER730/ Fans or scan the following QR code. Next steps 1.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
4. power connector (for GPU cards) 5. expansion-card connector Next steps To see a video on how to remove & install a PCI card and riser, scan this QR code, or click here: http://www.Dell.com/QRL/ Workstation/R7910/PCI Follow the procedure listed in After working inside your system.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Steps 1. Unpack the expansion card and prepare it for installation.
2. Follow the procedure listed in After working inside your system. To see a video on how to remove & install a PCI card and riser, scan this QR code, or click here: http://www.Dell.com/QRL/ Workstation/R7910/PCI Installing an expansion card into the expansion-card riser 1 Prerequisites 1.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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NOTE: To ensure proper system cooling, the riser 1 blank must be installed in the riser 1 slot. Remove the riser 1 blank only if you are installing riser 1. Figure 21. Removing and installing the expansion card riser 1 1.
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c. expansion-card slot 3 Figure 23. Removing and installing the expansion card riser 2 1. power connector (for GPU cards) 2. expansion-card riser 2 3. riser guide-back 4. expansion-card riser 2 connector 5. riser guide-front Figure 24. Identifying connectors on the expansion card riser 2 a.
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Figure 25. Removing and installing the expansion card riser 3 1. riser guide-front 2. power connector (for GPU cards) 3. expansion-card riser 3 4. riser guide-back 5. expansion-card riser 3 connector Figure 26. Identifying connectors on the expansion card riser 3 (default) a.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the iDRAC port card. It provides persistent on-demand local storage and a custom deployment environment that enables automation of server configuration, scripts, and imaging. It emulates USB device(s). For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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Steps 1. Locate the internal dual SD module on the system board. 2. If installed, remove the SD card(s). 3. Hold the plastic pull tab and pull the dual SD module out of the system board. Figure 30. Removing and installing the Internal Dual SD Module (IDSDM) 1.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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1. Replace the network daughter card. 2. Follow the procedure listed in After working inside your system. To see a video on how to remove & install the network daughter card, scan this QR code, or click here: http:// www.Dell.com/QRL/Workstation/R7910/NDC Installing and removing system components...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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2. Keep the #2 Phillips screwdriver handy. 3. If you are upgrading your system, download the latest system BIOS version from dell.com/support and follow the instructions included in the compressed download file to install the update on your system. NOTE: You can update the system BIOS using the Lifecycle Controller.
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5. unlock icon 2. To remove the processor: a. Release the open first socket-lever near the unlock icon by pushing the lever down and out from under the tab. b. Similarly, release the close first socket-release lever near the lock icon by pushing the lever down and out from under the tab.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
a. If applicable, remove the existing thermal grease from the heat sink using a clean lint-free cloth. b. Apply thermal grease on the top of the processor. Use the thermal-grease syringe included with your processor kit. CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket.
● If the load on the active PSU falls below 20%, then the redundant PSU is switched to the sleep state. You can configure the hot spare feature by using the iDRAC settings. For more information about iDRAC settings, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. Removing the power supply unit blank About this task If you are installing a second power supply unit, remove the power supply unit blank in the bay by pulling the blank outward.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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Figure 38. Removing the system battery a. positive side of the battery connector b. system battery c. negative side of the battery connector 3. To install a new system battery, hold the battery with the "+" facing up and slide it under the securing tabs. 4.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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Figure 40. Removing and installing the 2.5 inch (x8) HHD/SSD backplane—Precision Rack 7910 1. hard-drive backplane connectors (8) 2. left ear control panel cable 3. release tab 4. backplane power cable 5. SAS cable 6. mini SAS cable connector Installing and removing system components...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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Figure 41. Removing and installing the control panel—2.5 inch hard-drive system 1. control panel 2. control-panel board 3. control-panel connector cable 4. USB connector cable 5. screw (2) 6. vFlash media connector cable Steps 1. Locate and press the tabs on the information tag. 2.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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1. Replace the system board. 2. Follow the procedure listed in After working inside your system. To see a video on how to remove & install the system board, scan this QR code, or click here: http://www.Dell.com/QRL/ Workstation/R7910/MOBO Installing and removing system components...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
5. Click Ok. 6. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide, at Dell.com/idracmanuals. Restoring the Service Tag by using the Easy Restore feature The Easy Restore feature enables you to restore your system’s Service Tag, license, UEFI configuration, and the system configuration data after replacing the system board.
4. While booting, press <F11> to enter the Boot Manager. 5. Go to System Utilities → BIOS Update File Explorer, and select the plugged in USB device. 6. From the BIOS Update File Explorer, select the BIOS update file. The BIOS Update Utility with the current and new version of BIOS is displayed. 7.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting iDRAC Direct (USB XML configuration) For information on USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at dell.com/esmanuals. Steps 1. Ensure your USB storage device is connect to the front USB Management Port, identified by icon.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
The systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation (Dell OpenManage Systems Management Overview Guide at dell.com/ openmanagemanuals).
Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss.
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Menu Description Results Displays the results of all tests that are executed. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
Jumpers and connectors System board jumper settings Table 9. System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled (pins 2–4). BIOS local access is unlocked at the next AC power cycle. The password reset feature is disabled (pins 4–6). NVRAM_CLR The configuration settings are retained at the next system boot (pins 3–5).
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Item Connector Description J_BP_SIG1 Backplane signal connector 1 J_PS_2 PSU 2 connector J_BP_SIG0 Backplane signal connector 0 J_BP0 Backplane power connector 0 J_SATA_CD Optical drive SATA connector J_SATA_TBU Tape backup unit SATA connector J_TBU Tape backup unit power connector J_PS_1 PSU 1 connector J_IDSDM Internal dual SD module connector...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Specifications NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your computer. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer. Table 10.
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Table 13. Video (continued) Video Specification Video memory 16 MB Table 14. Network Network Specification Integrated Intel 82579 and Intel 82574 Ethernet controllers Table 15. Expansion Bus Expansion Bus Specification Bus type: PCI Express Generation 3 Bus speed: PCI: 133 MB/s PCI Express: ●...
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Table 17. Drives (continued) Drives Specification Optical drive One optional SATA DVD-ROM drive or DVD+/-RW drive. NOTE: DVD devices are data only. Table 18. External Connectors External connectors Specification Four 1 Gbps ortwo 1 Gbps plus two 10 Gbps Network two RJ-45 Serial 9-pin, DTE, 16550-compatible...
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Table 20. Controls and Lights Controls and Lights Specification Power button light: off — system is off or unplugged. solid blue light — computer is operating normally. blinking blue light — computer is in stand by. solid amber light — the computer does not start, indicating a problem with the system board or power supply.
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Table 23. Environmental (continued) Environmental Specification Operating 10 °C to 35 °C (50 °F to 95 °F) Storage -40 °C to 65 °C (-40 °F to 149 °F) Maximum 20°C/h (36°F/h) Restriction K6000/K20 cards + 160 w processor is limited to 30 c operating temperature maximum.
Since the one-time boot menu only affects the current boot, it has the added benefit of not requiring the technician to restore the customer's boot order after completing troubleshooting. The computer has several keystroke options available during the POST process at the Dell Logo screen. These keystrokes make several options available.
The iDRAC Settings utility is an interface to set up and configure the iDRAC parameters using UEFI. You can enable or disable various iDRAC parameters by using the iDRAC Settings utility. For more information about this utility, see the Integrated Dell Remote Access Controller User’s Guide at dell.com/ esmmanuals.
Menu Item Description Processor Displays information and options related to the processor such as speed, cache size, and so on. Settings SATA Settings Displays options to enable or disable the integrated SATA controller and ports. Boot Settings Displays options to specify the boot mode (BIOS or UEFI). Enables you to modify UEFI and BIOS boot settings.
NOTE: The Dell Fault Resilient Mode establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability.
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TDP refers to the maximum amount of power the cooling system is required to dissipate. X2Apic Mode Enables or disables the X2Apic mode. Dell Controlled NOTE: Depending on the number of installed CPUs, there may be up to four processor listings.
Menu Item Description Level 2 Cache Displays the total L2 cache. Level 3 Cache Displays the total L3 cache. Number of Cores Displays the number of cores per processor. SATA Settings screen details You can use the SATA Settings screen to view the SATA settings of SATA devices and enable RAID on your system. About this task You can view the SATA Settings screen by clicking System Setup Main Menu >...
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Menu Item Description Capacity Displays the total capacity of the hard drive. The field is undefined for removable media devices such as optical drives. Port E Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support.
Boot Settings screen details You can use the Boot Settings screen to set the Boot mode to either BIOS or UEFI. It also allows you to specify the boot order. About this task You can view the Boot Settings screen by clicking System Setup Main Menu > System BIOS > Boot Settings. The Boot Settings screen details are explained as follows: Menu Item Description...
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Menu Item Description NOTE: Selecting Only Back Ports On and All Ports Off will disable the USB management port and also restrict access to iDRAC features. Internal USB Port Enables or disables the internal USB port. By default, the option is set to Enabled. Integrated Enables or disables the integrated network card.
Menu Item Description 5. Slot 5 Boot Driver ● Enabled (default) ● Disabled 6. Slot 6 Boot Driver ● Enabled (default) ● Disabled 7. Slot 7 Boot Driver ● Enabled (default) ● Disabled Serial Communication screen details You can use the Serial Communication screen to view the properties of the serial communication port. About this task You can view the Serial Communication screen by clicking System Setup Main Menu >...
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You can only change the rest of the options if the mode is set to Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.
System Security settings screen details You can use the System Security screen to perform specific functions such as setting the system password, setup password, and disabling the power button. About this task You can view the System Security screen by clicking System Setup Main Menu > System BIOS > System Security Settings.
Menu Item Description Secure Boot Views the list of certificates and hashes that secure boot uses to authenticated images. Policy Summary Secure Boot Custom Policy Settings Secure Boot Custom Policy Settings is displayed only when Secure Boot Policy is set to Custom. About this task In the System Setup Main Menu, click System BIOS >...
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The Enabled option executes ISC and forces an immediate system reset so that ISC results can be applied. It takes the system longer to be ready due to the forced system reset. When disabled, ISC does not execute. Dell Wyse This option is enabled by default. P25BIOS Access Debug Menu Debug Error Lever —...
NIC indicator codes Figure 45. NIC indicators 1. link indicator 2. activity indicator Table 24. NIC indicators Convention Indicator Indicator code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps).
Power indicator codes Each AC power supply unit (PSU) has an illuminated translucent handle and each DC power supply unit (when available) has an LED that serves as an indicator to show whether power is present or a power fault has occurred. Figure 46.
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Convention Power indicator Condition pattern CAUTION: AC power supplies support both 220 V and 110 V input voltages with the exception of Titanium power supplies, which support only 220 V. When two identical power supplies receive different input voltages, they can output different wattages, and trigger a mismatch. CAUTION: If two power supplies are used, they must be of the same type and have the same maximum output power.
About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.