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Diagnostic Programs, Messages, And Error Codes; Running The Diagnostic Programs - IBM BladeCenter HS20 7981 Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7981," on page 53 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Lit light path
diagnostics LED
Description
TEMP (Over
The system temperature has exceeded a
temperature error)
threshold level.
SAS hard disk
Reserved
drive-LED

Diagnostic programs, messages, and error codes

The diagnostic programs are the primary method of testing the major components
of the blade server. As you run the diagnostic programs, text messages and error
codes are displayed on the screen and are saved in the test log. A diagnostic text
message or error code indicates that a problem has been detected; to determine
what action you should take as a result of a message or error code, see the table in
"Diagnostic error codes" on page 43.

Running the diagnostic programs

To run the diagnostic programs, complete the following steps:
1. If the blade server is running, turn off the blade server.
2. Turn on the blade server.
3. When the prompt F2 for Diagnostics appears, press F2.
4. From the top of the screen, select either Extended or Basic.
5. From the menu, select the test that you want to run, and follow the instructions
For help with the diagnostic programs, press F1. You also can press F1 from within
a help screen to obtain online documentation from which you can select different
categories. To exit from the help information, press Esc.
To determine what action you should take as a result of a diagnostic text message
or error code, see the table in "Diagnostic error codes" on page 43.
If the diagnostic programs do not detect any hardware errors but the problem
remains during normal server operations, a software error might be the cause. If
you suspect a software problem, see the information that comes with your software.
on the screen.
Action
1. Check to see whether a blower on the
BladeCenter unit has failed. If it has,
replace the blower (see the Hardware
Maintenance Manual and Troubleshooting
Guide or Problem Determination and
Service Guide for your BladeCenter unit for
more information).
2. Make sure that the room temperature is not
too high. (See "Features and specifications"
on page 3 for temperature information.)
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Chapter 2. Diagnostics
41

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