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Calls
Procedure
Step 1
Press Hunt Group to sign in.
Step 2
Press Hunt Group again to sign out.
View the Call Queue in a Hunt Group
You can use the queue statistics to check the status of the hunt group queue. The queue status display provides
the following information:
• The phone number used by the hunt group
• Number of queued callers on each hunt group queue
• Longest waiting time
Procedure
Step 1
Press Queue Status.
Step 2
Press Update to refresh the statistics.
Step 3
Press Exit.
Answer Calls Automatically
If your phone is set up to answer calls automatically, you don't do anything when your phone rings. After one
ring, you're automatically connected to the call using the speakerphone.
If you prefer to use your headset to answer the call, set up your headset first.
The Cisco IP Phone 7811 doesn't support a headset.
If you automatically answer calls on your speakerphone and you change the call to the headset, your next
incoming call automatically answers on the headset. If you automatically answer calls on your headset and
you change the call to the speakerphone, your next incoming call automatically rings on the speakerphone.
Automatic answer ensures that the call is answered; it does not change the location that you used for the
previous call.
Procedure
Step 1
Connect your headset to your phone.
Step 2
Make sure that the Headset button
Step 3
When your phone automatically answers the incoming call, talk to the caller using your headset.
lights up.
Cisco IP Phone 7800 Series User Guide
View the Call Queue in a Hunt Group
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