IS YOUR ACCOUNT ACTIVATED? Pre-Paid Customers First up, you need to activate your service: CLICK virginmobile.com.au/activate NB: You’ll need a different internet connection to activate online. or CALL 1300 763 039 See page 8 for the final steps to get online. Post-Paid Customers Your service is already activated, so head to page 8 for the final steps to get online.
TABLE Of CONTENTS Is your account activated? Welcome What’s in the box? System requirements Get to know your Modem Using your Modem Wired connection Wireless connection Your first connection Managing your account Equipment information Copyright & safety information Questions? - 3 - VM1026 97x120 WiFi User Guide.indd 3 9/11/09 12:14:25 PM...
WELCOmE TO VIRgIN mOBILE! Congratulations! That cool gadget you’ve got in your hands is going to let you take the internet with you, so you’ll never have to miss a beat. Your new modem is easy to connect. You don’t have to waste time configuring advanced settings –...
System requirements • Standard USB interface. • Windows XP Service Pack 2, Windows Vista. • Mac OS X 10.4 and 10.5 with the latest updates installed. • Wireless Network Adaptor if you intend using the wireless functionality. • The hardware of your computer must meet or exceed the recommended system requirements for the installed version of OS.
gET TO KNOW YOUR mODEm Screen indicator information INDICATOR STATUS • Visible, Steady and Red: (a) There is no SIM card installed, or, (b) the PIN code needs to be entered, or, (c) there is no signal. • Visible, Steady and Yellow: The signal strength is weak.
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INDICATOR STATUS • Not Visible: Wi-Fi is disabled. • Visible, Steady and Blue: Wi-Fi is enabled. • fast Blinking and Blue: WPS is enabled. • Not Visible : No network service. • fast Blinking and green: Connecting. • Blinking and green: 2G network registered. •...
USINg YOUR mODEm Inserting the SIm and battery If your Virgin Mobile SIM Card and the Modem Battery are not already installed, follow the steps below. Powering up your modem Press and hold the power button until the indicators light up on the display screen.
1. Wired connection Connect the Modem to your PC or Mac using the supplied USB cable. Follow the relevant steps for your operating system to install the Virgin Mobile Software. Software installation for Windows • Make sure the modem is powered on.
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An information balloon will pop up from your System Tray area to you when the process is finished. This process may take several minutes. When the install is finished the Virgin Mobile connection software will start. Click ‘Connect’. Open your Internet browser (e.g. Internet Explorer).
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If you agree to the terms of the Software Licence Agreement, click ‘Agree’ to proceed. Select the disk drive where you want to install the Virgin Mobile connection software and click ‘Continue’. Choose ‘Easy Install’. You’ll be prompted for an administrator password to allow the software package to be installed.
2. Wireless connection NOTE: Your computer must have a Wireless Network Card or adapter in order to connect wirelessly. • The modem has a built in wireless router and allows you to connect wirelessly to the Modem, and through it, to the internet. •...
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Find and write down the SSID and WEP Key from the label. Re-insert the battery and replace the back cover. Power on the modem by pressing and holding the power button. Make sure that your Wi-Fi is turned On and that your modem has established a Connection to the network.
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Wireless configuration for Windows XP From the Windows ‘Start’ menu, select ‘Control Panel’. Click ‘Switch to Classic View’ in the top left of the screen (if this is not already your default view). Double click ‘Network Connections’. Right click ‘Wireless Network Connection’ and then click ‘View available wireless networks’.
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Click ‘Network and Sharing Center’. Under the ‘Tasks’ list on the left, click ‘Connect to a network’. A new window will pop up. Find the ‘virginmobile’ connection from the list and double-click on it. A new window will pop up. Type in the WEP key and click ‘OK’.
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Make sure ‘Show AirPort status in menu bar’ is ticked and click ‘Apply Now’. Turn AirPort on/off from the top Menu Bar and it will connect automatically. If you’d prefer step by step instructions with some handy images for reference, visit our online FAQ’s for more help: virginmobile.custhelp.com Wireless configuration for Apple OS X 10.5 If you already use Apple airport, the airport icon will likely appear on...
Click ‘OK’ to complete. Turn AirPort on/off from the top Menu Bar and it will connect automatically. If you’d prefer step by step instructions with some handy images for reference, visit our online FAQ’s for more help: virginmobile.custhelp.com Accessing the Internet To connect to the internet, press the dial/connect button OPTIONAL: Changing the default wireless SSID...
Note: The Web Management Page will only be accessible if the modem is connected to your PC wirelessly. Run through the setup wizard to configure your own wireless settings. Changed something you shouldn’t have? No dramas! Just restore your modem to its Factory Defaults: Press and hold the WIfI/WPS and CONNECT buttons at the same time until all the indicators...
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Setting up your e-mail You can access your email account through our web mail page at: webmail.virginbroadband.com.au Simply enter your Username (including the @virginbroadband.com.au bit) and Password to start emailing. You can access your email account from any Internet connection on any computer. Alternatively, you can configure your account to be used through an email client like Outlook or Apple Mail, by using the basic settings below:...
mANAgINg YOUR ACCOUNT Checking your data usage & topping up your account To check your usage, go to mybroadbandusage.virginbroadband. com.au and log in using your full Virgin Broadband email address and password. Need more data? If you’re getting a bill each month, you can top-up by logging into My Account (virginmobile.com.au/myaccount) with your service number &...
You should avoid removing the SIM card where possible, as it may damage it or the modem. • Only a Virgin Mobile SIM card will work in your Modem. • If you remove the SIM, your Modem will not find the network.
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Detailed modem technical specifications Chip Platform MSM7225 Form Modem Operating Frequency (3G) HSUPA/HSDPA/UMTS 2100/900MHz GSM/GPRS/EDGE Operating Frequency (2G) 850/900/1800/1900MHz Speed HSUPA 5.76Mbps; HSDPA 7.2Mbps Interface USB 2.0 high speed Dimensions 95 mm × 48 mm × 13 mm Weight Receive Diversity HSUPA/HSDPA/UMTS 2100/900MHz MicroSD card slot Yes (Up to 32GB)
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If these laws apply, to the extent to which Virgin Mobile is able to do so, our liability will be limited to the resupplying of the Content.
ARE MADE IN RELATION TO THE ACCURACY, RELIABILITY OR CONTENTS OF THIS MANUAL. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO CASE SHALL HUAWEI TECHNOLOGIES CO., LTD OR VIRGIN MOBILE AUSTRALIA, BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, BUSINESS, REVENUE, DATA, GOODWILL OR ANTICIPATED SAVINGS.
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Inflammables and explosives To prevent explosions and fires, do not use your wireless device in areas where inflammable and explosive devices may be stored. These areas include but are not limited to the following: • Petrol stations • Fuel depots (such as the bunk below the deck of a ship) •...
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signals emitted by the wireless device may interfere with the aircraft’s electrical systems. Child safety Do not allow children to use the wireless device without guidance. Small and sharp components of the wireless device may endanger children or cause suffocation if swallowed. Environment protection This symbol on the device (and any included batteries) indicates that they should not be disposed...
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Battery and charger • Unplug the charger from the electrical plug and the modem when not in use. • The battery can be charged and discharged hundreds of times before it eventually wears out. When the standby time and the operational time are noticeably shorter than when you first used the modem, replace the battery.
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Laws and regulations Observe laws and regulations when using your wireless device. Respect the privacy and legal rights of others. Care and maintenance It is normal for your wireless device to get hot during operation. Before you clean or maintain the wireless device, stop all applications and disconnect the wireless device from your computer.
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Specific absorption rate (SAR) Your wireless device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. These guidelines were developed by the independent scientific organization ICNIRP and include safety margins designed to assure the protection of all persons, regardless of age and health.
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EU regulatory conformance Hereby, Huawei Technologies Co., Ltd. declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. For more information about the regulatory conformance of the device, please visit huaweidevice.com/certification. Please visit the website regularly for up-to-date information.
ANSWERED HERE ? • virginmobile.custhelp.com or • virginmobile.com.au/contactus Email • Virgin Mobile stores are dotted around Oz – check online for your nearest • Old school mail can be addressed to: Virgin mobile Locked Bag 17 Royal Exchange NSW 1225...