Support Data Collector; Overview - Cisco ASR 5500 System Administration Manual
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Also See for ASR 5500:
- Administration manual (410 pages) ,
- Installation manual (192 pages) ,
- Installation procedure overview (6 pages)
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Support Data Collector
The Support Data Collector (SDC) is a system feature that allows scheduled collection of process state,
counter, event and attribute data that may be useful when troubleshooting problems at an installation site.
This chapter includes the following sections:
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Overview
The task of collecting the support data is performed by a background CLI task called the record collector. The
administrator configures the SDC via the CLI with the commands to be executed on a periodic basis. The
record collector always runs in the background and checks if there are records to be collected.
When it is time to collect support data, the scheduler executes the configured sequence of CLI commands and
stores the results in a gunzipped (.gz) file on the hard-disk. This file is called an SDR (Support Data Record),
and represents a snapshot of the overall state of the system at that time.
Technical Assistance Center (TAC) personnel and local administrators can review the SDRs on-line or by
transferring them off the system. They may also wish to investigate the collector state information. The figure
Overview, page 299
Configuring SDR Collection, page 300
Displaying the SDR Collection Configuration, page 300
Collecting and Storing the SDR Information, page 301
Managing Record Collection, page 301
Using SDRs to Diagnose Problems, page 303
SDR CLI Commands, page 303
C H A P T E R
ASR 5500 System Administration Guide, StarOS Release 21.5
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299
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Table of Contents
Troubleshooting
