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IBM System Storage TS7600 with ProtecTIER: Installation Roadmap Guide
Information
IBM maintains pages on the World Wide Web where you can get information
about IBM products and services and find the latest technical information. For
more information refer to Table 1.
Table 1. IBM Web sites for help, services, and information
Description
IBM home page
Directory of worldwide
contacts
Support for IBM System
Storage and TotalStorage
products
Help and service
You can call 1 (800) IBM SERV for help and service if you are in the U.S. or
Canada. You must choose the software or hardware option when calling for
assistance.
Note: This product is equipped with a Software Call Home feature. When enabled,
it will notify IBM Service of software error events. Not all countries currently
support this feature. Contact your next level of support for more information.
Choose the software option if you are uncertain if the problem involves TS7650G
software or TS7650G hardware. Choose the hardware option only if you are certain
the problem solely involves the TS7650G hardware.
When calling IBM for service regarding the TS7650G
Software option
Identify the TS7650G as your product and supply your customer number
as proof of purchase. The customer number is a 7-digit numeric (0000000
to 9999999) assigned by IBM when the PID is purchased and should be
located on the customer information worksheet or on the invoice from the
software purchase.
Hardware option
Provide the serial number and appropriate 4-digit Machine Type for the
hardware component that displays a problem (for example, 3958 DD1, 3958
DD3 or 3958 DD4).
Note: Cache modules and cache controllers are supported separately
within the TS7650G Gateway. If the problem is known to be in the IBM
attached storage component, select the hardware option and enter the
appropriate Machine Type and S/N (serial number) for the component. If
the attached storage is not IBM branded, contact the appropriate service
provider for the component.
Web address (URL)
http://www.ibm.com
http://www.ibm.com/planetwide
http://www.ibm.com/storage/support
Note: Go to this site for information about the TS7650G
and do the following :
1. Select Tape systems from the Product family list
2. Select TS7650G with ProtecTIER from the Product list
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