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Disk storage configuration guidelines
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Before you begin
Table 5. Responsibilities matrix
Task
Complete the planning, preparation, and installation tasks described in
the IBM System Storage TS7600 with ProtecTIER Introduction and Planning
Guide for the TS7650G (3958 DD4), IBM form number GC53–1152.
18
IBM System Storage TS7600 with ProtecTIER: Installation Roadmap Guide
The Account/Sales team, Business Partner, and ultimately the customer, is
responsible for ensuring that the disk storage is installed and configured before
you start the TS7650G installation process. The installation also depends on having
a customer-provided frame available at the customer site.
Gateway servers can attach to a variety of disk storage technologies, which may
have different installation and support terms depending upon machine type.
Warranty service upgrades (WSUs) or an installation service contract may be
required to cover storage devices that are considered to be customer setup (CSU),
or not considered to be IBM setup such as third-party disk storage subsystems.
Refer to the IBM System Storage TS7650 Best Practices Guide for ProtecTIER v 2.5 and
TS7650G (Gateway) Attached Storage, IBM form number GA32-0646 for more
detailed information on how to set up IBM DS4700, DS5000, DS8000 and XIV
storage systems.
TS7650G sales agreements may include a frame and disk storage as part of the
order. However, installation of frames and disk storage are not included in the
gateway installation process, and will require additional planning and
coordination.
If the disk storage is not operational when you arrive at the customer site, take the
following steps:
v Assess the situation to determine whether you are capable of performing the
task yourself, or if additional IBM resources are required:
– You may perform physical disk storage installation if the machine types are
properly entitled. Note that advanced setup tasks, including LUN
configuration and/or mirroring, are outside the scope of normal installation
support and may warrant additional charges.
– If additional installation resources are required, contact your Service Delivery
Manager (SDM) or your next level of support for advice on how you should
proceed.
v In the event that IBM disk storage was purchased without IBM installation
services, inform the customer that a Service Contract 44 (SC44) is required for
disk storage and/or frame installation, and additional charges will apply.
The TS7650G installation requires participation from the customer, as well as the
coordinated efforts IBM System Services Representative (SSR), Lab-based Services
(LBS), and trained ProtecTIER specialist. The table below outlines the division of
responsibilities:
Trained
ProtecTIER
Customer
specialist and/or
LBS
"
SSRs
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