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Washing machine WM14UQ9SIN User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Table of contents 1 Safety .......... 4 10 Before using for the first time........ 35 1.1 General information.... 4 10.1 Starting an empty washing 1.2 Intended use....... 4 cycle ........ 35 1.3 Restriction on user group... 4 1.4 Safe installation ...... 5 11 Laundry........ 36 1.5 Safe use ........ 7 11.1 Preparing the laundry ..... 36 1.6 Safe cleaning and mainten-...
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14 Childproof lock...... 43 14.1 Activating the childproof lock ......... 43 14.2 Deactivating the childproof lock ......... 44 15 Basic settings...... 45 15.1 Overview of the basic set- tings........ 45 15.2 Changing the basic set- tings........ 45 16 Cleaning and servicing .... 46 16.1 Tips on appliance care... 46 16.2 Cleaning the drum.... 46 16.3 Cleaning the detergent...
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
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en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
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en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en CAUTION ‒ Risk of injury! This appliance runs programmes that use active oxygen. Active oxygen can cause eyes to water and irritate the mucosa. ▶ Do not open the appliance door using the emergency release if a programme is running with active oxygen. ▶...
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en Safety WARNING ‒ Risk of poisoning! Poisonous fumes may be given off if you use cleaning agents that contain solvents. ▶ Do not use cleaning agents that contain solvents.
Preventing material damage en If the water pressure is too high or Preventing material damage 2 Preventing material too low, the appliance may not be able to operate properly. damage Make sure that the water pressure ▶ in the water supply system is min. Follow these instructions to avoid ma- Preventing material damage 100 kPa (1 bar) and max.
en Environmental protection and saving energy Reduce the washing temperature for Environmental protection and saving energy 3 Environmental protec- lightly and normally soiled laundry. tion and saving energy a At low temperatures, the appliance consumes less energy. For light to Environmental protection and saving energy normal soiling, lower temperatures 3.1 Disposing of packaging than indicated on the care label...
Installation and connection en ATTENTION! 3.3 Energy saving mode Objects remaining in the drum that If you do not use the appliance for an are not designed for operation with extended period, it automatically the appliance may cause material switches to energy-saving mode. All damage and damage to the appli- displays go out and flashes.
en Installation and connection 4.2 Contents of package After unpacking all parts, check for any damage in transit and completeness of the delivery. Washing machine WARNING Risk of electric shock! Accompanying documents The appliance contains live parts. Touching live parts is dangerous. Water inlet hose Do not operate the appliance ▶...
Installation and connection en ATTENTION! Installation loca- Requirements If the appliance is installed in areas tion exposed to frost or outdoors, frozen On a wall Do not trap the residual water may damage the appli- hoses between ance and frozen hoses may crack or the wall and the split.
en Installation and connection Unscrew and remove all four Put on the four cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps. Pull the power cord out of the holder. 4.5 Connecting the appliance Remove the four sleeves.
Installation and connection en Connect the water inlet hose. Note: Observe the draining heights. The maximum draining height is 100 cm. Drainage into a Secure the con- siphon nection point with a (24–40 mm) hose clamp. Drainage into a Fix and secure washbasin the water outlet Connect the water inlet hose to a using an elbow.
en Installation and connection Loosen the lock nuts using a WAF Screw the lock nuts tightly against 17 wrench by turning it in a clock- the housing using a WAF 17 wise direction. wrench. In doing so, hold the foot tight and To align the appliance, turn the ap- do not adjust its height.
Familiarising yourself with your appliance en Familiarising yourself with your appliance 5 Familiarising yourself with your appliance Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
en Familiarising yourself with your appliance 5.2 Detergent drawer Measuring aid for liquid deter- gent → "Using a measuring aid for liquid detergent", Page 41 Compartment II: ¡ Detergent for main wash ¡ Water softener ¡ Bleach ¡ Stain remover Compartment ¡ Fabric softener ¡...
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Familiarising yourself with your appliance en Do not press on the display using ▶ pointed or sharp objects.
en Display Display 6 Display The display shows the current settings, options or relevant information. Display Display Designation Description 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining 10 "Ready in" time The programme end has been set and the remaining number of hours is displayed.
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Display en Display Designation Description Energy consump- Energy consumption for the selected pro- tion gramme. : Low energy consumption ¡ : High energy consumption ¡ Water consump- Water consumption for the selected pro- tion gramme. : Low water consumption ¡ : High water consumption ¡...
en Buttons Buttons 7 Buttons The selection of programme settings depends on the selected programme. You Buttons can see the selection options for each programme in the overview for → "Programmes", Page 26. Button Selection Description (Start/Pause) ¡ Start Start, cancel or pause the pro- gramme.
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Buttons en Button Selection Description (Settings) Basic settings Change the basic settings for the ap- pliance. (Prewash) ¡ Activate Activate or deactivate prewash, e.g. for washing heavily soiled laundry. ¡ Deactivate ¡ Activate Activate or deactivate up to three ad- ditional rinse cycles. ¡...
Accessories en Accessories 9 Accessories Use original accessories. These have been made especially for your appliance. Accessories Order number Water inlet hose exten- Extend the water inlet WZ10131 sion hose for cold water or AquaStop (approx. 2.50 Pedestal with drawer Install the appliance at a WZWP20W raised height so that it can be easily loaded and...
en Laundry Pull out the detergent drawer. Press (Start/Pause) to start the programme. a The display shows the remaining programme duration. Start the first wash cycle or press to switch off the appliance. → "Basic operation", Page 40 Laundry 11 Laundry To remove odours, you can also Laundry simply freshen up fabrics using act- Pour washing powder into com-...
Laundry en – Dab fresh stains with soapy wa- – Soiling → Page 37 ter (do not rub them) – Care symbols on the care labels – Some stubborn or dried-in stains → Page 38 can be removed by washing several times 11.3 Freshening up laundry Note 11.2 Sorting laundry Observe the following information to...
en Detergents and care products 11.5 Care symbols on the care labels The symbols indicate the recommended programme and the numbers in the symbols indicate the maximum recommended washing temperature. Symbol Washing process Recommended pro- gramme Normal Cottons ...
Detergents and care products en Detergent Fabrics Pro- Temperature gramme Detergent for col- Coloured fabrics Easy-Care From cold up to ours/delicates without made from easy-care 60 °C optical brighteners fabrics or synthetic materials Detergent for delic- Delicate fine textiles, Delicates/ From cold up to ates silk or viscose Silk...
en Basic operation 13.3 Adjusting the pro- Basic operation 13 Basic operation gramme settings Basic operation Depending on the programme and 13.1 Switching on the appli- programme progress, you can adjust ance or activate/deactivate the settings. Note: Overview of all programme set- Press ▶ tings: Requirement: A programme has been set.
Basic operation en Open the door. Press down on the insert and re- move the detergent drawer. Ensure that the drum is empty. Insert the measuring aid. Separate the laundry and place it in the drum. Note: Ensure that there is no laun- dry trapped in the door.
en Basic operation Slide the measuring aid forwards. Pour in detergent. → "Detergent drawer", Page 20 If required, add the care product. Push in the detergent drawer. 13.9 Starting the programme Note: If you want to change the time until the programme ends, set the "Ready in"...
Childproof lock en 13.11 Cancelling the pro- 13.13 Switching off the appli- gramme ance Once the programme has started, Press you can cancel it at any time. Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 11 sections to ensure that you use the appliance safely.
en Childproof lock a The childproof lock remains active even after the appliance has been switched off. 14.2 Deactivating the child- proof lock Requirement: To deactivate the childproof lock, the appliance must be switched on. Press and hold 3 sec for ap- ▶...
Basic settings en Basic settings 15 Basic settings You can configure the appliance to meet your needs. Basic settings 15.1 Overview of the basic settings Below is an overview of the basic settings on your appliance. Basic setting Symbol Value Description End signal 0 (off) Set the volume of the signal at the 1 (quiet)
en Cleaning and servicing Leave the appliance to dry after ▶ Cleaning and servicing 16 Cleaning and servi- every operation with the door open, and leave the detergent cing drawer to dry. To keep your appliance working effi- Cleaning and servicing Run the ...
Cleaning and servicing en Clean the detergent drawer and in- 16.4 Descaling sert with water and a brush, and If you add detergent correctly, you do then dry them. not need to descale your appliance. If you still wish to use descaler, follow the manufacturer's instructions for use.
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en Cleaning and servicing Remove the maintenance flap. CAUTION - Risk of scalding! When you wash at high temperat- ures, the detergent solution gets hot. Do not touch the hot detergent ▶ solution. To allow the detergent solution to flow out into the container, remove the sealing cap.
Cleaning and servicing en Insert the pump cap and screw it Cleaning the drain pump on as far as it will go. Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 11 sections to ensure that you use the appliance 90°...
en Cleaning and servicing Loosen the hose clamp and care- 16.7 Clean the water inlet fil- fully remove the water outlet hose. ters. Emptying the water inlet hose Turn off the tap. Set a programme, except for Rinse, Spin or ...
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Cleaning and servicing en Clean the filter with a small brush. Disconnect the hose from the rear of the appliance. Connect the water inlet hose and check for leaks. Use pliers to remove the filter. Clean the filter with a small brush. Cleaning the filter on the appliance Note: Please read the information in...
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en Cleaning and servicing Connect the hose and check for leaks.
Troubleshooting en Troubleshooting 17 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
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en Troubleshooting Fault Cause and troubleshooting The water pressure is low. No remedial action possible. The filters in the water inflow are blocked. Clean the filters in the water inflow → Page 50. ▶ The tap is turned off. Turn on the tap. ▶...
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Troubleshooting en Fault Cause and troubleshooting The appliance is not The mains plug of the power cord is not plugged in. working. Connect the appliance to the power supply. ▶ The circuit breaker is faulty. Check the circuit breaker in the fuse box. ▶...
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en Troubleshooting Fault Cause and troubleshooting The water is not drain- Drain pipe or water drain hose is caught or jammed. ing. Ensure that the drain pipe and water drain hose are ▶ not kinked or trapped. Drain pump is blocked. → "Cleaning the drain pump", Page 47 ▶...
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Troubleshooting en Fault Cause and troubleshooting The programme dura- The programme operation is optimised electronically. tion changes during This may change the programme duration. the wash cycle. Not a fault – no action required. ▶ The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry.
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en Troubleshooting Fault Cause and troubleshooting High spin speed not A low spin speed is selected. reached. The next time you run a wash cycle, set a higher ▶ spin speed. is activated. Select the programmes that are suitable for the ▶...
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Troubleshooting en Fault Cause and troubleshooting Banging noises, rat- Foreign bodies have got into the drain pump. tling in the drain → "Cleaning the drain pump", Page 47 ▶ pump. Slurping, rhythmical The drain pump is active, the detergent solution is suction noise. pumped out.
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en Troubleshooting Fault Cause and troubleshooting The spin result is not Note: Where possible, mix large and small items in satisfactory. The laun- the drum. Different sized items of laundry distribute dry is too wet/too themselves better during the spin cycle. damp. Start the ...
Transportation, storage and disposal en Drain the remaining detergent 17.1 Emergency release solution. Releasing the door → "Cleaning the drain pump", Page 47 Requirement: The drain pump is Detach the hoses. empty. → Page 47 ATTENTION! Escaping water may 18.2 Inserting the transit cause material damage. bolts Do not open the door if you can ▶...
en Transportation, storage and disposal Insert all screws into the four 18.4 Disposing of old appli- transit bolts and tighten slightly. ance Valuable raw materials can be re- used by recycling. WARNING Risk of harm to health! Children can lock themselves in the appliance, thereby putting their lives at risk.
Customer Service en 19.1 Product number (E-Nr.) Customer Service 19 Customer Service and production number If you have any queries on use, are Customer Service (FD) unable to rectify faults on the appli- You can find the product number (E- ance yourself or if your appliance Nr.) and the production number (FD) needs to be repaired, contact Cus- on the appliance's rating plate.
en Consumption values Consumption values 20 Consumption values The indicated consumption values are approximate. Consumption values The values may deviate from the indicated values depending on water pres- sure, water hardness, water inlet temperature, room temperature, type of laun- dry, amount and soiling of laundry, detergent used, fluctuations in the mains voltage and selected settings.
Technical specifications en More information about your model can be found online at https://en- ergylabel.bsh-group.com . This web address is linked to the official EU EPREL product database. At the time of printing its web address had not yet been published. Please then fol- low the instructions on searching for models.
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