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Washing machine WM14UQ62EU User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Futher information and explanations are available online: Table of contents 1 Safety .......... 4 6 Before using for the first time ... 19 1.1 General information.... 4 6.1 Starting an empty washing cycle ......... 19 1.2 Intended use....... 4 1.3 Restriction on user group... 4 7 Display ........
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14 Childproof lock...... 32 14.1 Activating the childproof lock ......... 32 14.2 Deactivating the childproof lock ......... 32 15 Basic settings...... 32 16 Cleaning and servicing .... 33 16.1 Cleaning the drum.... 33 16.2 Cleaning the detergent drawer........ 33 16.3 Cleaning the drain pump.. 34 17 Troubleshooting.......
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
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en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
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en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en CAUTION ‒ Risk of chemical burns! If the detergent drawer is opened, detergent and care products may spray out from the appliance. Contact with eyes or skin may cause irritation. ▶ Rinse eyes and/or skin thoroughly with clean water if they come into contact with detergents or care products.
en Preventing material damage Make sure that the length of the ▶ 2 Preventing material thread on the connection to the water tap is at least 10 mm. damage If the water pressure is too high or too low, the appliance may not be Follow these instructions to avoid ma- able to operate properly.
Environmental protection and saving energy en Remove all detergent residue, Reduce the washing temperature for ▶ spray residue or other residues im- lightly and normally soiled laundry. mediately if they come into contact a At lower temperatures, the appli- with the appliance. ance consumes less energy.
en Installation and connection Replace the accessories in ques- ▶ 4 Installation and con- tion before operating the appli- ance. nection → "Accessories", Page 28 Note: The appliance has been tested 4.1 Unpacking the appliance at the factory to check it is in working order. As a result, water stains may ATTENTION! remain in the appliance.
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Installation and connection en ATTENTION! Installation loca- Requirements If residual water in the appliance tion freezes, this may cause damage to Against a wall Do not trap the the appliance. hoses between Do not install or operate this appli- ▶ the wall and the ance anywhere that is liable to ex- appliance.
en Installation and connection Remove the power cable from the Press down on the 4 cover caps. holder. 4.5 Connecting the appliance Remove the 4 sleeves. Connecting the water inlet hose Connect the water inlet hose. Put on the 4 cover caps. Connect the water inlet hose to a tap (26.4 mm = 3/4").
Installation and connection en Water outlet connection types 4.6 Aligning the appliance This information is intended to help In order to reduce noise and vibra- you to connect this appliance to the tion and to prevent the appliance water outlet. from moving, align the appliance cor- rectly.
en Installation and connection Screw the lock nuts tightly against the housing using a WAF 17 wrench. In doing so, hold the foot tight and do not adjust its height. 4.7 Connecting the appliance to the electricity supply Note: Your electrical domestic install- ation for this appliance must comply with the local legal provisions and safety regulations, and should in-...
Familiarising yourself with your appliance en 5 Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured. Maintenance flap for the drain pump → Page 34 Door Detergent drawer → Page 18...
en Familiarising yourself with your appliance 5.2 Detergent drawer Measuring aid for liquid deter- gent → "Inserting the measuring aid for liquid detergent", Page 30 Compartment II: ¡ Detergent for main wash ¡ Water softener ¡ Bleach ¡ Stain remover Compartment ¡ Fabric softener ¡...
first time en Do not press on the display using Pour standard washing powder ▶ pointed or sharp objects. into compartment II. first time 6 Before using for the To prevent foaming, use only half first time of the amount of detergent recom- mended by the detergent manufac- Prepare the appliance for use.
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en Display 7 Display The display shows the current settings, options or relevant information. Example: Display display Designation More information 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining "Ready in" time → "Buttons", Page 22 9,0 kg Recommended The maximum load capacity for the selec- load...
Display en display Designation More information Energy consump- Energy consumption for the selected pro- tion gramme. : Low energy consumption ¡ : High energy consumption ¡ Water consump- Water consumption for the selected pro- tion gramme. : Low water consumption ¡ : High water consumption ¡...
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en Buttons 8 Buttons The selection of programme settings depends on the programme that is set. You can see the selection options for each programme in the overview for → "Programmes", Page 24. Button Selection More information ¡ Start Start, cancel or pause the pro- gramme.
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Buttons en Button Selection More information ¡ +1 Activate or deactivate up to three ad- ditional rinse cycles. ¡ +2 Recommended for particularly sensit- ¡ +3 ive skin or in regions with very soft water. ¡ Activate Activate or deactivate a washing pro- gramme with more water and an addi- ¡...
en Programmes 9 Programmes Note: The laundry's care labels provide you with additional information about programme selection. Care symbols on the care labels Programme Description Max. load (kg) Cottons Wash hard-wearing items made from cotton, linen or blended fabrics. Also suitable as a short programme for normally soiled laundry when you activate ...
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Programmes en Programme Description Max. load (kg) Easy Care Wash items made from synthetic or blended fab- rics. Programme setting: ¡ Max. 60 °C ¡ Max. 1200 rpm Mixed Fabrics Wash items made from cotton, linen, or synthetic or blended fabrics. Suitable for lightly soiled laundry.
en Programmes Programme Description Max. load (kg) Shirts/Busi- Wash non-iron shirts and blouses made from cot- ness ton, linen, or synthetic or blended fabrics. Tip: In order to avoid creasing in your laundry, you can activate . The laundry is only given a short spin and can be removed while still dripping wet.
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Programmes en Programme Description Max. load (kg) If you wish to reduce the programme duration to 15 minutes, activate Speed. The maximum load is reduced to 2,0 kg. Programme setting: ¡ Max. 40 °C ¡ Max. 1200 rpm sensoFresh For all washable items and for items that are suit- able for professional cleaning only.
– Brush sand out of all collars and scanning the QR code in the table of pockets contents or on www.siemens- – Close bed covers and cushion home.bsh-group.com . covers – Close all zips, Velcro fasteners,...
▶ The switch-on process takes a few Notes seconds. ¡ More detailed instructions for use can be found on www.siemens- Note: The lighting for the drum goes home.bsh-group.com or by scan- out automatically. ning the QR code on the title page of this user manual.
en operation Press down on the insert and re- 13.4 Saving the programme move the detergent drawer. settings You can save your individual pro- gramme settings as favourites. Requirements ¡ A programme has been set. ¡ The programme settings have been adjusted. Press and hold for approx.
operation en Slide the measuring aid forwards. 13.9 Starting the programme Note: If you want to change the time until the programme ends, set the "Ready in" time first. Press ▶ a The drum rotates and load detec- tion takes place. This can take up to 2 minutes, after which water enters the drum.
Note: You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www.siemens- home.bsh-group.com . Leave the appliance door and de- tergent drawer open so that resid- ual water can evaporate.
Note: You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www.siemens- home.bsh-group.com . 16.1 Cleaning the drum Pull out the insert upwards. CAUTION...
en Cleaning and servicing Fit the insert and click it into place. Open and remove the service flap. Clean the opening for the deter- Slide a sufficiently large container gent drawer. under the opening. Push in the detergent drawer. Take the drain hose out of the holder.
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Cleaning and servicing en Cleaning the drain pump CAUTION - Risk of scalding! When you wash at high temperat- Requirement: The drain pump is ures, the detergent solution gets empty. → Page 34 hot. Since water may remain in the Do not touch the hot detergent ▶...
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en Cleaning and servicing Insert the pump cap. Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash, run the Empty pro- gramme after you have emptied the drain pump. Turn on the water tap. Insert the mains plug.
Troubleshooting en 17 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
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en Troubleshooting Fault Cause and troubleshooting "E:36 / -10" Ensure that the pump cap is screwed in all the way ▶ into the appliance. The handle on the pump cap must be in a vertical position. → "Cleaning the drain pump", Page 35 "E:36 / -25 / -26"...
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Troubleshooting en Fault Cause and troubleshooting lights up. The temperature is too high. Wait until the temperature has dropped. ▶ → "Cancelling the programme", Page 31 ▶ Water level is too high. Select a suitable programme for draining. ▶ → "Programmes", Page 24 flashes. Door is not closed. Close the door.
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en Troubleshooting Fault Cause and troubleshooting The programme does → "Deactivating the childproof lock", Page 32 ▶ not start. is activated. Check whether is activated. ▶ → "Buttons", Page 22 Laundry is caught in the door. Open the door again. Remove any trapped laundry. Close the door. Press to start the programme.
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Troubleshooting en Fault Cause and troubleshooting The water is not drain- Reduce the amount of detergent for the next wash- ▶ ing. ing cycle with the same load. Unapproved extension installed on the water drain hose. Remove any unapproved extensions from the water ▶...
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en Troubleshooting Fault Cause and troubleshooting No water is visible in Water is below the visible area. the drum. Not a fault – no action required. ▶ Do not add any extra water to the appliance while it ▶ is operating. Drum jerks after the This is caused by an internal motor test.
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Troubleshooting en Fault Cause and troubleshooting The spin programme Drain pipe or water outlet hose is blocked. does not start. Clean the drain pipe and the water outlet hose. ▶ Drain pipe or water drain hose is caught or jammed. Ensure that the drain pipe and water drain hose are ▶...
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en Troubleshooting Fault Cause and troubleshooting Detergent or fabric Too much detergent/fabric softener in the detergent softener drips off the drawer. seal and collects on When dosing liquid detergent and fabric softener, ▶ the door or in the seal observe the marking in the detergent drawer and fold.
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Troubleshooting en Fault Cause and troubleshooting Water is leaking out at Water inlet hose is not correctly/securely connected. the water inlet hose. Connect the water supply hose correctly. Connect- ing the water inlet hose Tighten the screw connection. Water is leaking out at The water outlet hose is damaged.
18.1 Removing the appliance → "Before using for the first time", Note: More detailed instructions for Page 19. use can be found on www.siemens- home.bsh-group.com or by scanning the QR code on the title page of this user manual. Turn off the water tap.
Customer Service en 18.4 Disposing of old appli- 19 Customer Service ance If you have any queries on use, are Valuable raw materials can be re- unable to rectify faults on the appli- used by recycling. ance yourself or if your appliance needs to be repaired, contact Cus- WARNING tomer Service.
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en Customer Service Make a note of your appliance's de- tails and the Customer Service tele- phone number to find them again quickly.
Consumption values en 20 Consumption values The following information is provided in accordance with the EU Ecodesign Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456. Programme Load Pro-...
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en Technical data Minimum in- 10 A stallation protec- tion Nominal power 2300 W Power consump- ¡ Off mode: tion 0,10 W ¡ Left-on mode: 0,50 W Water pressure ¡ Minimum: 100 kPa (1 bar) ¡ Maximum: 1000 kPa (10 bar) Length of the wa- 150 cm ter inlet hose Length of the wa- 150 cm ter outlet hose...
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Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001682747* 9001682747 (011115)