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Washing machine WM14UP89GB User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Futher information and explanations are available online: Table of contents 1 Safety .......... 4 6 Before using for the first time ... 19 1.1 General information.... 4 6.1 Starting an empty washing cycle ......... 19 1.2 Intended use....... 4 1.3 Restriction on user group... 4 7 Display ........
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15 Intelligent dosing system .. 34 22 Consumption values.... 59 15.1 Starting the programme 23 Technical data ...... 60 with intelligent dosing sys- tem ......... 34 24 Declaration of Conformity .. 60 15.2 Filling the dispensers ..... 35 15.3 Dispenser contents .... 35 15.4 Basic dosage ...... 36 16 Home Connect ......
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Incorrect installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
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en Safety ▶ If the power cord is too short and a longer one is not available, please contact an electrician to have the domestic installation adapted. WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶...
Safety en CAUTION ‒ Risk of cutting! Touching sharp edges on the appliance may lead to cuts. ▶ Do not touch the sharp edges on the appliance. ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous.
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en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en 1.6 Safe cleaning and maintenance Take note of the safety instructions when cleaning and performing maintenance work on the appliance. WARNING ‒ Risk of electric shock! Incorrect repairs are dangerous. ▶ Repairs to the appliance should only be carried out by trained specialist staff.
en Preventing material damage Make sure that the length of the ▶ 2 Preventing material thread on the connection to the water tap is at least 10 mm. damage If the water pressure is too high or too low, the appliance may not be Follow these instructions to avoid ma- able to operate properly.
Environmental protection and saving energy en Remove all detergent residue, Reduce the washing temperature for ▶ spray residue or other residues im- lightly and normally soiled laundry. mediately if they come into contact a At lower temperatures, the appli- with the appliance. ance consumes less energy.
en Installation and connection 3.3 Energy saving mode 4.2 Contents of package If you do not use the appliance for an After unpacking all parts, check for extended period, it automatically any damage in transit and complete- switches to energy-saving mode. ness of the delivery. Energy-saving mode ends when you ATTENTION! use the appliance again.
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Installation and connection en Installation loca- Requirements WARNING tion Risk of injury! When using the appliance on a base, Kitchen unit Only install the the appliance may tip over. appliance under- Always secure the feet of the appli- neath a continu- ▶...
en Installation and connection Unscrew and remove Put on the 4 cover caps. screws for the 4 transit bolts with a WAF 13 wrench. Press down on the 4 cover caps. Remove the power cable from the holder. 4.5 Connecting the appliance Connecting the water inlet hose Remove the 4 sleeves.
Installation and connection en Connect the water inlet hose to a Plastic pipe with Fix and secure tap (26.4 mm = 3/4"). rubber sleeve or the water outlet gully hose with an el- → Page 30. 4.6 Aligning the appliance In order to reduce noise and vibra- tion and to prevent the appliance from moving, align the appliance cor- Open the water tap carefully and...
en Installation and connection Screw the lock nuts tightly against the housing using a WAF 17 wrench. In doing so, hold the foot tight and do not adjust its height. 4.7 Connecting the appliance to the electricity supply Note: Your electrical domestic install- ation for this appliance must comply with the local legal provisions and safety regulations, and should in-...
Familiarising yourself with your appliance en 5 Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured. 5.2 Detergent drawer Maintenance flap for the drain pump → Page 42 Note: Observe the manufacturer's in-...
en Familiarising yourself with your appliance Manual dosing compartment : Dispenser for fabric softener or liquid detergent : Dispenser for liquid deter- gent 5.3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status. 5.4 Operating logic Programmes → Page 26 Programme selector...
first time en tivate the activated settings by re- Pour approx. 1 litre of water into peatedly pressing on the relevant the manual dosing compartment. buttons on the display. ATTENTION! Pressing on the display with force may cause damage. Do not apply heavy pressure on ▶...
en Display 7 Display The display shows the current settings, options or relevant information. Example: Display Display Designation More information 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining 10 "Ready in" time → "Buttons", Page 23 9,0 kg Recommended The maximum load capacity for the selec-...
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Display en Display Designation More information Energy consump- Energy consumption for the selected pro- tion gramme. : Low energy consumption ¡ : High energy consumption ¡ Water consump- Water consumption for the selected pro- tion gramme. : Low water consumption ¡ : High water consumption ¡...
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en Display Display Designation More information Voltage control Flashes: The automatic voltage control system system detects impermissible voltage drops. This will pause the programme. Note: The programme will continue when the voltage is permissible again. Voltage control Flashes: The programme has been system paused because of impermissible voltage drops.
Buttons en 8 Buttons The selection of programme settings depends on the programme that is set. Button Selection More information (Start/Pause) ¡ Start Start, cancel or pause the pro- gramme. ¡ Cancel ¡ Pause Speed ¡ Activate Activate or deactivate a shorter pro- gramme duration.
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en Buttons Button Selection More information (Remote Start) ¡ Activate → "Remote start", Page 37 ¡ Deactivate ¡ Open the Home Connect menu 3 sec (Child ¡ Activate → "Childproof lock", Page 33 Lock 3 sec.) ¡ Deactivate Multiple selection → "Basic settings", Page 39 (Basic Settings) (Prewash) ¡...
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Buttons en Button Selection More information (Memory) ¡ Saving Press the button for approx. 3 seconds to save your customised pro- ¡ Setting gram settings. → "Saving the programme settings", Page 32 If you briefly press the button, you can set customised program settings for your program.
en Programmes 9 Programmes Note: The laundry's care labels provide you with additional information on pro- gramme selection. Programme Description Max. load (kg) Cottons Wash hard-wearing items made from cotton, linen or blended fabrics. Also suitable as a short programme for normally soiled laundry when you activate ...
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Programmes en Programme Description Max. load (kg) ¡ Max. 1400 rpm Delicate/Silk Wash delicate, washable items made from silk, vis- cose and synthetic fabrics. Use a detergent that is suitable for delicates or silk. Note: Wash especially delicate items or items with hooks, eyelets or clips in a mesh laundry bag. Programme setting: ¡...
en Programmes Programme Description Max. load (kg) Programme setting: ¡ Max. 60 °C ¡ Max. 1400 rpm Outdoor Wash all-weather and outdoor clothing with mem- brane technology and water-resistant equipment. Use a detergent for outdoor fabrics. Do not use fabric softener. Programme setting: ¡...
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Programmes en Programme Description Max. load (kg) The programme duration is approx. 30 minutes. If you wish to reduce the programme duration to 15 minutes, activate Speed. The maximum load is reduced to 2.0 kg. Programme setting: ¡ Max. 40 °C ¡...
– Brush sand out of all collars and scanning the QR code in the table of pockets contents or on siemens-home.bsh- – Close bed covers and cushion group.com . covers – Close all zips, Velcro fasteners, 11.1 Preparing the laundry...
Page 12 the digital instruction manual by Press scanning the QR code in the table ▶ of contents or on siemens- The switch-on process takes a few home.bsh-group.com . seconds. ¡ Observe the information on safety a An audible function test is carried → Page 4 and preventing material...
en operation Adjust the programme settings. Ensure that there is no laundry ▶ → "Buttons", Page 23 trapped in the door. Observe the information about op- 13.6 Adding detergent and erating logic → Page 18. care product Notes ¡ The programme settings are not For programmes in which intelligent saved permanently for the pro- dosing is not possible or desirable, gramme.
Childproof lock en 13.8 Adding laundry 13.11 Switching off the appli- ance After the programme starts, you can remove or add laundry depending on Press the programme status. Turn off the tap. Requirement: A programme has Wipe the rubber gasket dry and re- started. move any foreign objects.
en Intelligent dosing system Press and hold 3 sec for ap- Requirements ▶ prox. 3 seconds. ¡ The laundry is prepared. → "Preparing the laundry", Page 30 ¡ The laundry is sorted. ¡ The laundry is placed in the appli- 15 Intelligent dosing sys- ance.
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Intelligent dosing system en Pour liquid detergent and fabric 15.2 Filling the dispensers softener into the relevant dis- If you want to use the intelligent dos- pensers. ing system or if the appliance dis- → "Detergent drawer", Page 17 plays a notification during operation of the appliance, fill the dispensers.
Home Connect. in the digital instruction manual by scanning the QR code in the table of The Home Connect app guides contents or on siemens-home.bsh- you through the entire login pro- group.com . cess. The Home Connect services are not available in every country.
Home Connect en 16.2 Setting up Home Con- 16.4 Deactivating Wi-Fi on the nect appliance Press and hold for at least Requirements ¡ The Home Connect app is installed three seconds. on your mobile device. Set the programme to position 4. ¡ Wi-Fi has been activated on the a The display shows Con.
en Home Connect ¡ Remote start cannot be activated ¡ Status of any previous reset to for safety reasons in the following factory settings. circumstances: This initial registration prepares the – The appliance door is open. Home Connect functions for use and – The detergent drawer has not is only required when you want to been pushed in fully.
Basic settings en 17 Basic settings You can configure the basic settings for your appliance to meet your needs. 17.1 Overview of the basic settings Basic setting Symbol Value Description End signal 0 (off) Set the volume of the signal at the 1 (quiet) end of the programme.
QR code in the table of gent and fabric softener residue. contents or on siemens-home.bsh- group.com . Switch off the appliance. → "Switching off the appliance", 18.1 Cleaning the drum Page 33...
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Cleaning and servicing en Remove the pump unit. Clean the pump unit with a damp cloth. Unclip the detergent drawer cover and remove it. Clean the detergent drawer and the cover with a soft, damp cloth or hand shower. Empty the detergent drawer. Dry the detergent drawer, cover and pump unit and reinsert them.
en Cleaning and servicing Open and remove the service flap. Clean the housing of the detergent drawer in the appliance. Slide a sufficiently large container under the opening. Push in the detergent drawer. Take the drain hose out of the 18.3 Cleaning the drain pump holder.
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Cleaning and servicing en Cleaning the drain pump CAUTION - Risk of scalding! When you wash at high temperat- Requirement: The drain pump is ures, the detergent solution gets empty. → Page 42 hot. Since water may remain in the Do not touch the hot detergent ▶...
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en Cleaning and servicing Insert the pump cap. Before the next wash Ensure that the parts of the To prevent unused detergent from ‒ pump cap are correctly as- flowing straight into the outlet in the sembled. next wash, run the Drain programme after you have emptied the drain pump.
Troubleshooting en 19 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
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en Troubleshooting Fault Cause and troubleshooting "E:36 / -10" Unapproved extension installed on the water drain hose. Remove any unapproved extensions from the water ▶ hose. → "Connecting the appliance", Page 14 The pump cap is not fully screwed in. Ensure that the pump cap is screwed in all the way ▶...
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Troubleshooting en Fault Cause and troubleshooting "E:30 / -10" and/or Note: With the error message, the appliance starts a draining process. First wait approx. 5 minutes until the drain process ends. To reset the error message, switch the appliance off. Switch the appliance back on. If the error message is displayed again, call cus- tomer service.
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en Troubleshooting Fault Cause and troubleshooting lights up. Select a suitable programme for draining. ▶ → "Programmes", Page 26 flashes. Door is not closed. Close the door. Press to start the programme. Laundry is caught in the door. Open the door again. Remove any trapped laundry. Close the door.
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Troubleshooting en Fault Cause and troubleshooting The programme does Laundry is caught in the door. not start. Open the door again. Remove any trapped laundry. Close the door. Press to start the programme. The detergent drawer has not been pushed in fully. Push in the detergent drawer until the symbol goes ▶...
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en Troubleshooting Fault Cause and troubleshooting The water is not drain- → "Cleaning the drain pump", Page 42 ▶ ing. is activated. Continue the programme by selecting Spin or ▶ Drain and pressing The water outlet hose is connected too high. Install the water outlet hose at a maximum height of ▶...
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Troubleshooting en Fault Cause and troubleshooting The spin cycle runs The unbalanced load detection system eliminates an several times. imbalance by repeatedly redistributing the laundry. Not a fault – no action required. ▶ Note: When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
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en Troubleshooting Fault Cause and troubleshooting Heavy foam build-up Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric ▶ softener with 0.5 litres of water and pour the mix- ture into the compartment for manual dosing (not for outdoor clothing, sportswear or items stuffed with down).
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Troubleshooting en Fault Cause and troubleshooting The spin programme Note: Where possible, mix large and small items in does not start. the drum. Different sized items of laundry distribute themselves better during the spin cycle. Start the Spin programme. ▶ Rushing, hissing Water is flushed under pressure into the detergent noise.
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en Troubleshooting Fault Cause and troubleshooting The spin result is not is activated. satisfactory. The laun- Select the programmes that are suitable for the ▶ dry is too wet/too type of fabric. damp. Drain pipe or water outlet hose is blocked. Clean the drain pipe and the water outlet hose.
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Troubleshooting en Fault Cause and troubleshooting Detergent residue on Detergents may contain water-insoluble substances the dry laundry. that deposit on the laundry. Brush out the laundry after washing and drying. ▶ Unsuitable detergent added to the dispenser of the in- telligent dosing system. Check whether the detergent used is suitable.
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en Troubleshooting Fault Cause and troubleshooting No connection to the Wi-Fi is activated but a connection to your home net- home network. work cannot be established. Ensure that the home network is available. Reconnect the appliance to the home network. Water is leaking out at Water inlet hose is not correctly/securely connected.
→ "Installation and connection", in the digital instruction manual by Page 12 and scanning the QR code in the table of → "Starting an empty washing contents or on siemens-home.bsh- group.com . cycle", Page 19. Turn off the tap. Empty the water inlet hose.
en Customer Service 20.4 Disposing of old appli- 21 Customer Service ance Function-relevant genuine spare parts Valuable raw materials can be re- according to the corresponding Eco- used by recycling. design Order can be obtained from Customer Service for a period of at WARNING least 10 years from the date on Risk of harm to health!
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Consumption values en 22 Consumption values The following information is provided in accordance with the EU Ecodesign Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456. The automatic dosing function has been deactivated for this pur- pose.
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¡ Networked standby mode A detailed RED Declaration of Con- (Wi-Fi): 1,50 W formity can be found online at Water pressure ¡ Minimum: siemens-home.bsh-group.com 100 kPa among the additional documents on (1 bar) the product page for your appliance. ¡ Maximum: 1000 kPa (10 bar) Length of the wa- 150 cm...
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2.4 GHz band (2400–2483.5 MHz): requirements. Max. 100 mW A detailed Declaration of Conformity 5 GHz band (5150–5350 MHz + can be found online at siemens- 5470–5725 MHz): Max. 100 mW home.bsh-group.com/uk/ among the additional documents on the product page for your appliance. UK (NI) 5 GHz WLAN (Wi-Fi): For indoor use only.
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Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001648987* 9001648987 (020622)