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Washing machine WM14UPH1ES User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Table of contents 1 Safety .......... 4 10 Before using for the first time........ 36 1.1 General information.... 4 10.1 Starting an empty washing 1.2 Intended use....... 4 cycle ........ 36 1.3 Restriction on user group... 4 1.4 Safe installation ...... 5 11 Laundry........ 37 1.5 Safe use ........ 7 11.1 Preparing the laundry ..... 37 1.6 Safe cleaning and mainten-...
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16 Home Connect ...... 45 21 Customer Service..... 70 16.1 Home Connect settings.. 45 21.1 Product number (E-Nr.) and production number (FD).. 70 16.2 Connecting the appliance to a WLAN home network 21.2 AQUA-STOP guarantee .. 70 (Wi-Fi) with WPS function .. 46 22 Consumption values.... 72 16.3 Connecting the appliance to a WLAN home network 23 Technical specifications..
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
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en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
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en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en CAUTION ‒ Risk of chemical burns! If the detergent drawer is opened, detergent and care products may spray out from the appliance. Contact with eyes or skin may cause irritation. ▶ Rinse eyes and/or skin thoroughly with clean water if they come into contact with detergents or care products.
en Preventing material damage Ensure that the inner diameter of ▶ Preventing material damage 2 Preventing material the water tap is at least 17 mm. Make sure that the length of the damage ▶ thread on the connection to the water tap is at least 10 mm. Follow these instructions to avoid ma- Preventing material damage If the water pressure is too high or...
Environmental protection and saving energy en Remove all detergent residue, Reduce the washing temperature for ▶ spray residue or other residues im- lightly and normally soiled laundry. mediately if they come into contact a At low temperatures, the appliance with the appliance. consumes less energy.
en Installation and connection ATTENTION! 3.3 Energy saving mode Objects remaining in the drum that If you do not use the appliance for an are not designed for operation with extended period, it automatically the appliance may cause material switches to energy-saving mode. All damage and damage to the appli- displays go out and flashes.
Installation and connection en 4.2 Contents of package After unpacking all parts, check for any damage in transit and completeness of the delivery. Washing machine WARNING Risk of electric shock! Accompanying documents The appliance contains live parts. Touching live parts is dangerous. Elbow for fixing the water out- Do not operate the appliance ▶...
en Installation and connection ATTENTION! Installation loca- Requirements If the appliance is installed in areas tion exposed to frost or outdoors, frozen On a wall Do not trap the residual water may damage the appli- hoses between ance and frozen hoses may crack or the wall and the split.
Installation and connection en Unscrew and remove all four Put on the four cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps. Pull the power cord out of the holder. 4.5 Connecting the appliance Remove the four sleeves.
en Installation and connection Connect the water inlet hose to a Drainage into a Fix and secure tap (26.4 mm = 3/4"). washbasin the water outlet using an elbow. → Page 36 ¾˝ min. 10 mm Drainage into a Fix and secure plastic pipe with the water outlet min.
Installation and connection en To align the appliance, turn the ap- The connection details of the appli- pliance feet. Check that the appli- ance can be found under Tech- ance is level using a spirit level. nical data → Page 73. Check the mains plug is inserted properly.
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en Familiarising yourself with your appliance Familiarising yourself with your appliance 5 Familiarising yourself with your appliance Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
Familiarising yourself with your appliance en 5.2 Detergent drawer Manual dosing compartment : Dispenser for fabric softener or detergent : Dispenser for detergent 5.3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status. 5.4 Operating logic Programmes → Page 27 Programme selector...
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en Familiarising yourself with your appliance...
Display en Display 6 Display The display shows the current settings, options or relevant information. Display Display Designation Description 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining 10 "Ready in" time The programme end has been set and the remaining number of hours is displayed.
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en Display Display Designation Description Water consump- Water consumption for the selected pro- tion gramme. : Low water consumption ¡ : High water consumption ¡ End signal Basic setting Button signal Basic setting Display brightness Basic setting Reminder to clean Flashes: Drum is dirty. Run the limp. tam- the drum bor programme for cleaning and caring for the drum and the outer tub.
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Display en Display Designation Description Voltage control Flashes: The programme has been system paused because of impermissible voltage drops. The voltage is permissible again and the programme will continue. Note: The programme duration is exten- ded. Foam detection The appliance has detected too much system foam.
en Buttons Buttons 7 Buttons The selection of programme settings depends on the selected programme. You Buttons can see the selection options for each programme in the overview for → "Programmes", Page 27. Button Selection Description (Start/Pause) ¡ Start Start, cancel or pause the pro- gramme.
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Buttons en Button Selection Description - 1400 (Spin) – 1400 rpm Adjust the spin speed or deactivate the spin cycle. is selected, the water is drained and the spin cycle is deactivated at the end of the washing cycle. The laundry stays wet inside the drum. (mains switch) ¡...
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en Buttons Button Selection Description (Prewash) ¡ Activate Activate or deactivate prewash, e.g. for washing heavily soiled laundry. ¡ Deactivate Note: If the intelligent dosing system is activated, the detergent will be dis- pensed automatically for the prewash and the main wash. If the intelligent dosing system is de- activated, place the detergent for the prewash directly in the drum.
en Accessories Accessories 9 Accessories Use original accessories. These have been made especially for your appliance. Accessories Order number Water inlet hose exten- Extend the water inlet WZ10131 sion hose for cold water or AquaStop (approx. 2.50 Fixing brackets Improves the stability of WX975600 the appliance.
Laundry en Pour approx. 1 litre of water into Press (Start/Pause) to start the the manual dosing compartment. programme. a The display shows the remaining programme duration. Start the first wash cycle or press to switch off the appliance. → "Basic operation", Page 41 Laundry 11 Laundry Laundry...
en Laundry – Some stubborn or dried-in stains To improve washing results and ▶ can be removed by washing prevent discolouration, sort the several times laundry according to the following – Wash large and small items of criteria before washing. laundry together –...
Detergents and care products en Symbol Washing process Recommended pro- gramme Particularly gentle Delicates/Silk for washing by hand Hand wash Wool Not suitable for machine-washing – Notes Detergents and care products 12 Detergents and care ¡ only use liquid detergents that are self-flowing products ¡...
en Detergents and care products Tip: Visit www.cleanright.eu to find further information on detergents, care products and cleaning agents for domestic use. 12.2 Detergent dosage The detergent dosage depends on: You can find out how hard your ¡ The amount of laundry water is from your local water com- pany or measure it yourself using ¡...
Basic operation en 13.3 Adjusting the pro- Basic operation 13 Basic operation gramme settings Basic operation Depending on the programme and 13.1 Switching on the appli- programme progress, you can adjust ance or activate/deactivate the settings. Note: Overview of all programme set- Press ▶ tings: Requirement: A programme has been set.
en Basic operation Requirement: Prepare and sort the Pull out the detergent drawer. laundry. Pour in detergent. → "Laundry", Page 37 → "Detergent drawer", Page 19 If required, add the care product. Open the door. Push in the detergent drawer. 13.7 Starting the programme Note: If you want to change the time until the programme ends, set the "Ready in"...
Childproof lock en Press 13.11 Switching off the appli- Open the door. ance The appliance door remains Press locked for safety reasons if the temperature and water levels are high. – If the temperature is high, start programme. – If the water level is high: Start programme.
en Intelligent dosing system a The childproof lock remains active Open the dispenser lid. even after the appliance has been switched off. 14.2 Deactivating the child- proof lock Requirement: To deactivate the childproof lock, the appliance must be switched on. Press and hold ...
Home Connect en Home Connect services in your coun- Adjusting the dispenser contents try. You can find information about Press and hold i-Dos for ap- this at: www.home-connect.com. prox. 3 seconds. ¡ → "Connecting the appliance to a To set , press ...
en Home Connect 16.2 Connecting the appli- 16.3 Connecting the appli- ance to a WLAN home ance to a WLAN home network (Wi-Fi) with network (Wi-Fi) without WPS function WPS function Requirement: If your router has a If your router does not have a WPS WPS function, you can connect the function, you can connect the appli- appliance to your WLAN home net-...
Home Connect en Connect the mobile device to the 16.4 Connecting your appli- HomeConnect Wi-Fi network and ance to the Home Con- enter the password (key) Home- nect app Connect. a Your mobile device now connects Requirements to the appliance. The connection ¡...
en Home Connect a If End is shown on the display, the 16.6 Deactivating Wi-Fi on the network settings are reset. appliance Tip: If you wish to operate your appli- Press and hold for at least ance again via the Home Connect three seconds. app, you will need to reconnect it to Set the programme to position 4.
Basic settings en Basic settings 17 Basic settings You can configure the appliance to meet your needs. Basic settings 17.1 Overview of the basic settings Below is an overview of the basic settings on your appliance. Basic setting Symbol Value Description End signal 0 (off) Set the volume of the signal at the 1 (quiet)
en Cleaning and servicing To exit the basic settings, switch 18.2 Cleaning the drum off the appliance. If you often wash at a washing tem- perature of 40 °C and lower or the appliance has not been used for a Cleaning and servicing 18 Cleaning and servi- long period, clean the drum.
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Cleaning and servicing en Press down on the insert and re- Empty the detergent drawer. move the detergent drawer. ATTENTION! The pump unit con- Remove the pump unit. tains electrical components. Do not clean the pump unit in the ▶ dishwasher and do not immerse it in water.
en Cleaning and servicing Clean the detergent drawer and Clean the inside of the detergent the lid with a soft, damp cloth or drawer housing. hand shower. Push in the detergent drawer. Dry the detergent drawer, lid and pump unit and reinsert them. 18.4 Descaling If you add detergent correctly, you do not need to descale your appliance.
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Cleaning and servicing en Disconnect the appliance's mains Take the drain hose out of the plug from the power supply. holder. Open the maintenance flap. CAUTION - Risk of scalding! Remove the maintenance flap. When you wash at high temperat- ures, the detergent solution gets hot.
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en Cleaning and servicing Insert the drain hose into the Clean the interior, the thread on holder. the pump cap and the pump hous- ing. Cleaning the drain pump Make sure that the impeller in the drain pump can be rotated. Note: Please read the information in the Safety → Page 4 and Preventing Insert the pump cap and screw it...
Cleaning and servicing en Clean the water outlet hose and si- Before the next wash phon connecting piece. To prevent unused detergent from flowing straight into the outlet in the next wash, run the programme after you have emptied the drain pump.
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en Cleaning and servicing Connect the water inlet hose and Cleaning the filter on the tap check for leaks. Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely. Requirement: The water inlet hose is empty.
Troubleshooting en Troubleshooting 19 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
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en Troubleshooting Fault Cause and troubleshooting "E:36 / -10" Remove any unapproved extensions from the water ▶ hose. Connecting the appliance "E:36 / -25 / -26" Drain pump is blocked. → "Cleaning the drain pump", Page 52 ▶ "E:10 / -00 / -10 / The pump for the intelligent dosing system is blocked.
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Troubleshooting en Fault Cause and troubleshooting flashes. The automatic voltage control system detects an un- authorised voltage under-usage. No remedial action possible. ▶ Note: If the power supply is stable, the programme continues to run as normal. Voltage under-usage may cause extension of a pro- gramme.
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en Troubleshooting Fault Cause and troubleshooting The appliance is not Check whether the lighting in your kitchen or other ▶ working. appliances are working. The programme does You have not pressed not start. Press ▶ Door is not closed. Close the door. Press to start the programme.
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Troubleshooting en Fault Cause and troubleshooting The door cannot Power failure. be opened. Open the door using the emergency release. ▶ → "Emergency release", Page 68 The water is not drain- Drain pipe or water outlet hose is blocked. ing. Clean the drain pipe and the water outlet hose. ▶...
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en Troubleshooting Fault Cause and troubleshooting The spin cycle runs The unbalanced load detection system eliminates an several times. imbalance by repeatedly redistributing the laundry. Not a fault – no action required. ▶ Note: When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
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Troubleshooting en Fault Cause and troubleshooting Heavy foam build-up Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric ▶ softener with 0.5 litres of water and pour the mix- ture into the compartment for manual dosing (not for outdoor clothing, sportswear or items stuffed with down).
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en Troubleshooting Fault Cause and troubleshooting The spin programme Start the programme. ▶ does not start. Rushing, hissing Water is flushed under pressure into the detergent noise. drawer. Not a fault – normal operating noise. ▶ Longer, whirring noise Intelligent dosing system dispenses detergent or care before the start of the products.
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Troubleshooting en Fault Cause and troubleshooting The spin result is not Select the programmes that are suitable for the ▶ satisfactory. The laun- type of fabric. dry is too wet/too → "Programmes", Page 27 damp. Drain pipe or water outlet hose is blocked. Clean the drain pipe and the water outlet hose.
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en Troubleshooting Fault Cause and troubleshooting Detergent residue on Unsuitable detergent added to the dispenser of the in- the dry laundry. telligent dosing system. Check whether the detergent used is suitable. Drain the dispenser. → "Cleaning the detergent drawer", Page 50 Clean the dispenser. Refill the dispenser.
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Troubleshooting en Fault Cause and troubleshooting No connection to the Reconnect the appliance to the home network. home network. → "Connecting the appliance to a WLAN home net- work (Wi-Fi) with WPS function", Page 46 → "Connecting the appliance to a WLAN home net- work (Wi-Fi) without WPS function", Page 46 Water is leaking out at Water inlet hose is not correctly/securely connected.
en Transportation, storage and disposal Drain the remaining detergent 19.1 Emergency release solution. Releasing the door → "Cleaning the drain pump", Page 52 Requirement: The drain pump is Detach the hoses. empty. → Page 52 Empty the dispensers. ATTENTION! Escaping water may cause material damage. 20.2 Inserting the transit Do not open the door if you can ▶...
Transportation, storage and disposal en Insert all screws into the four Pour approx. 1 litre of water into transit bolts and tighten slightly. the manual dosing compartment in the detergent drawer. Start the programme. a The unused detergent cannot flow straight into the outlet during the next wash.
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en Customer Service If you contact Customer Service, you tronic appliances (waste will require the product number (E- electrical and electronic Nr.) and the production number (FD) equipment - WEEE). of your appliance. The guideline determ- The contact details for Customer Ser- ines the framework for vice can be found in the enclosed the return and recycling...
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Customer Service en cludes correctly fitting the Aqua- Stop extension (genuine access- ory). Our guarantee does not cover defective supply lines or fittings up to the Aqua-Stop connection on the tap. ¡ If your appliance is fitted with Aqua-Stop, you can in principle leave your appliance unattended during operation and the tap turned on afterwards.
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en Consumption values Consumption values 22 Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456.
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2014/53/EU. ¡ Maximum: A detailed RED Declaration of Con- 1000 kPa formity can be found online at (10 bar) www.siemens-home.bsh-group.com among the additional documents on Length of the wa- 150 cm the product page for your appliance. ter inlet hose Length of the wa- 150 cm...
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en Declaration of Conformity 5 GHz WLAN (Wi-Fi): For indoor use only.
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BSH Hausgeräte GmbH Carl-Wery-Straße 34 81739 München GERMANY www.siemens-home.bsh-group.com Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001490921* 9001490921 (001214)