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Chapter 6
Troubleshooting
Other Troubleshooting Information Websites
These websites are provided to help you find the most current troubleshooting information:
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Verifying the Downstream Signal
If the Cable Modem Termination System (CMTS) has not been properly set up to support digital data,
the Cisco uBR7225VXR router might start up, but fail to support data transmission. You can use a router
with diagnostic capabilities, such as the Cisco uBR900 series cable access routers, to verify the
downstream signal originating from a Cisco uBR7225VXR router. The Cisco uBR900 series cable
access routers are equipped with 64- and 256-QAM receivers that require only minimal setup. Configure
the Cisco uBR900 series routers according to DOCSIS practices.
A maximized signal-to-noise ratio (SNR) estimate optimizes cable interface reliability and service
Tip
quality.
The SNR estimate for a cable interface installed at the headend should be between 35 and 39 dB.
Note
Before starting this procedure:
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To verify the downstream signal originating from the Cisco uBR7225VXR router:
Step 1
When the Cisco uBR900 series cable access router is operating and you have established an input signal
of between –10 and +10 dBmV on the modem, enter the show controllers cable-modem 0 command.
This command displays:
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Example:
Router# show controllers cable-modem 0
Tuner:status=0x00
Rx:tuner_freq 555000000, symbol_rate 5055926, local_freq 11520000
OL-17309-01
Search the Cisco TAC assistance website, at the following URL:
http://www.cisco.com/en/US/support/index.html
Search cable products field notices at the following URL:
http://www.cisco.com/en/US/support/tsd_products_field_notice_summary.html
Find router and Cisco IOS architecture technical tips at the following URL:
http://www.cisco.com/en/US/products/hw/routers/ps341/prod_tech_notes_list.html
Connect the Cisco uBR7225VXR router to the console. See the
Connection Equipment" section on page
Set up the console. See the Cisco uBR7200 Series Software Configuration Guide at the following
URL:
http://www.cisco.com/en/US/docs/cable/cmts/ubr7200/configuration/guide/cr72scg.html
Signal-to-noise ratio (SNR)
Downstream signal frequency
Downstream signal modulation scheme (64 QAM or 256 QAM)
Cisco uBR7225VXR Universal Broadband Router Hardware Installation Guide
"Console and Auxiliary Port
3-14.
Verifying the Downstream Signal
6-7
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Table of Contents
Troubleshooting
