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Appendix
Troubleshooting guide
If your telephone system is not operating properly, first try these general reset
procedures:
1. Unplug all power adapters from the power outlets.
2. Disconnect the telephone line cord from the base or modular jack.
3. Remove the battery compartment covers and unplug all handset battery
packs.
4. After a few minutes, re-install all handset battery packs, making sure that
the connectors are snug and the wires are not pinched before replacing all
battery compartment covers.
5. Plug the power adapters for the base and any chargers back into their
power outlets. Be sure not to use outlets that are controlled by wall switches
or timers.
6. Place all handsets in the telephone base or chargers to charge without
interruption for at least 30 minutes before use.
7. Plug the line cord into the telephone base or modular jack and verify
operation.
For product assistance or for more information about accessories, visit our
website at www.gephones.com or call our customer service center at
1-877-394-9775.
General Performance
Problem
Cannot hear a
dial tone.
Handset does not
ring.
Cause/solution
• Increase the volume on the handset.
• Disconnect the telephone line cord from the base unit
and connect it to a known working telephone. If the
known working telephone operates properly, contact
our customer support center for warranty information.
• The ringer may be off. Increase the ringer volume.
• Make sure your handset is charged.
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