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Washing machine WM14XEH5GB User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
For further information, please refer to the Digital User Guide. Table of contents 1 Safety .......... 4 6 Before using for the first time ... 20 1.1 General information.... 4 6.1 Starting an empty washing cycle ......... 20 1.2 Intended use....... 4 1.3 Restriction on user group... 4 7 Display ........
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14 Childproof lock...... 38 20 Transportation, storage and disposal ........ 58 14.1 Activating the childproof lock ......... 38 20.1 Removing the appliance .. 58 14.2 Deactivating the childproof 20.2 Inserting the transit bolts.. 58 lock ......... 38 20.3 Using the appliance again .. 58 20.4 Disposing of old appliance .. 59 15 Intelligent dosing system ..
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
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en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
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en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en 1.6 Safe cleaning and maintenance Take note of the safety instructions when cleaning and performing maintenance work on the appliance. WARNING ‒ Risk of electric shock! Incorrect repairs are dangerous. ▶ Repairs to the appliance should only be carried out by trained specialist staff.
en Preventing material damage Make sure that the valve housing ▶ Preventing material damage 2 Preventing material for the water inlet hose does not come into contact with its sur- damage roundings and is not subjected to any external forces. Follow these instructions to avoid ma- Preventing material damage Ensure that the inner diameter of terial damage and damage to the ap-...
Environmental protection and saving energy en Do not use cleaning products with Add detergent based on the laun- ▶ a high alcohol content. dry's degree of soiling. Do not use hard scouring pads or ▶ a For light to normal soiling, a smal- cleaning sponges.
en Installation and connection Open the appliance door. The appliance comes with an Aqua- → "Basic operation", Page 35 Sensor. Remove any accessories from the a During the rinse cycle, the Aqua- drum. Sensor checks the degree of tur- Close the appliance door. bidity of the rinsing water, and ad- justs the duration and number of 4.2 Contents of package...
Installation and connection en 4.3 Requirements for the in- Installation loca- Requirements tion stallation location Kitchen unit Only install the appliance under- WARNING neath a continu- Risk of electric shock! ous worktop that The appliance contains live parts. is securely con- Touching live parts is dangerous. nected to adja- Do not operate the appliance ▶...
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en Installation and connection Pull the hoses out of the holders. Remove the 4 sleeves. Unscrew and remove all 4 Put on the 4 cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the 4 cover caps. Pull the power cable out of the holder.
Installation and connection en Remove the transport strut. 4.5 Removing the transport struts Unscrew and remove the screws in the vertical transport struts using a T20 screwdriver. 4.6 Connecting the appliance Connecting the water inlet hose WARNING Remove the transport struts. Risk of electric shock! The appliance contains live parts.
en Installation and connection ATTENTION! 4.7 Aligning the appliance When draining, the water outlet hose In order to reduce noise and vibra- is subject to water pressure and may tion and to prevent the appliance come loose from the installed con- from moving, align the appliance cor- nection point.
Installation and connection en Screw the lock nuts tightly against the housing using a WAF 17 wrench. In doing so, hold the foot tight and do not adjust its height. 4.8 Connecting the appliance to the electricity supply Insert the mains plug of the appli- ance's power cable in a socket nearby.
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en Familiarising yourself with your appliance Familiarising yourself with your appliance 5 Familiarising yourself with your appliance Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
Familiarising yourself with your appliance en 5.2 Detergent drawer Manual dosing compartment : Dispenser for fabric softener or detergent : Dispenser for detergent 5.3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status. 5.4 Operating logic Programmes Programme selector...
en Before using for the first time The selected programme setting is If a setting is activated, the display shown in the middle of the display. shows . The selection does not need to be confirmed again. Sub-menu The sub-menu closes automatically To select the settings you require, after a few seconds.
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Before using for the first time en Add washing powder to the manual dosing compartment. To prevent foaming, use only half of the amount of detergent recom- mended by the detergent manufac- turer for light soiling. Do not use detergent suitable for woollens or delicates.
en Display Display 7 Display The display shows the current settings, options or relevant information. Display Example: Display Display Designation More information 0:40 h Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining 10 h "Ready in" time → "Buttons", Page 26 10,0 kg Recommended...
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Display en Display Designation More information Saving the pro- Save a programme → Page 36. gramme Set other programmes → Page 36. Other pro- grammes Childproof lock ¡ lights up: The childproof lock is activ- ated. ¡ flashes: The childproof lock is activated and the appliance has been operated. → "Deactivating the childproof lock", Page 38 Less Ironing...
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en Display Display Designation More information The stain type is activated. Tomato The stain type is activated. Energy consump- Energy consumption for the selected pro- tion gramme. : Low energy consumption ¡ : High energy consumption ¡ Water consump- Water consumption for the selected pro- tion gramme.
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Display en Display Designation More information Dosage: 50% Dosing recom- The recommended dosage for detergent, mendation if intelligent dosage has been deactivated. Detergent dosage Note: The dosing recommendation indic- ates the load capacity that should be used for the relevant detergent dosage. The percentage refers to the maximum load capacity for the programme.
en Buttons Buttons 8 Buttons With the Options button, you can open the sub-menu for additional programme Buttons settings. The additional programme settings are listed in the overview for the buttons. The selection of programme settings depends on the programme that is set. You can see the selection options for each programme in the overview for .
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Buttons en Button Selection More information (mains switch) ¡ Switch on Switch the appliance on or off. ¡ Switch off Remote Start ¡ Activate → "Remote start", Page 42 ¡ Deactivate ¡ Open the Home Connect menu Child Lock 3 sec. ¡ Activate → "Childproof lock", Page 38 ¡...
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en Buttons Button Selection More information Silent Wash ¡ Activate Activate or deactivate Silent Wash, e.g. for washing during the night. ¡ Deactivate The audible signal at the end of pro- gramme is deactivated and the final spin speed is reduced. Water Plus ¡...
Programmes en Programmes 9 Programmes Programmes Note: The laundry's care labels provide you with additional information about programme selection. Care symbols on the care labels Programme Description Max. load (kg) Cottons Wash hard-wearing items made from cotton, linen 10,0 or blended fabrics. Also suitable as a short programme for normally soiled laundry when you activate varioSpeed ...
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en Programmes Programme Description Max. load (kg) ¡ Max. 1400 rpm Delicate/Silk Wash delicate, washable items made from silk, vis- cose and synthetic fabrics. Use a detergent that is suitable for delicates or silk. Note: Wash especially delicate items or items with hooks, eyelets or clips in a mesh laundry bag. Programme setting: ¡...
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Programmes en Programme Description Max. load (kg) Shirts Wash non-iron shirts and blouses made from cot- ton, linen, or synthetic or blended fabrics. Tip: In order to avoid creasing in your laundry, you can activate Less Ironing. The laundry is only given a short spin and can be removed while still drip- ping wet.
en Programmes Programme Description Max. load (kg) Duvet Wash pillows or quilts stuffed with synthetic fibres or down fillings. Wash large items separately. Use a detergent that is suitable for down or delic- ates. Use sparingly. Do not use fabric softener. Note: To prevent excessive foaming, remove air from laundry items by rolling them up before you wash them.
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Programmes en Programme Description Max. load (kg) If you wish to reduce the programme duration to 15 minutes, activate varioSpeed . The maximum load is reduced to 2,0 kg. Programme setting: ¡ Max. 40 °C ¡ Max. 1200 rpm activated varioSpeed ...
Note: You can find further information Press ▶ in the digital instruction manual by The switch-on process takes a few scanning the QR code in the table of seconds. contents or on www.siemens- a An audible function test is carried home.bsh-group.com . out.
en Basic operation Note: The lighting for the drum goes Press Options to call up the main out automatically. menu. 13.2 Setting a programme 13.4 Saving the programme settings Turn the programme selector and set the required programme. Set the Memory programme. → "Programmes", Page 29 Press to call up the sub- If necessary, adjust the pro-...
Basic operation en add any additional detergent to the – If the water level is high, start manual dosing compartment to avoid the Spin programme or select a overdosage and/or foaming. suitable programme for draining. → "Programmes", Page 29 Note: Observe the information about Remove the laundry → Page 37.
en Childproof lock Childproof lock Intelligent dosing system 14 Childproof lock 15 Intelligent dosing sys- Secure your appliance against being Childproof lock operated unintentionally using the The optimum quantities of liquid de- Intelligent dosing system controls. tergent and fabric softener are dis- pensed automatically depending on 14.1 Activating the childproof the programme and settings.
Intelligent dosing system en If you want to use both dispensers Requirements ¡ The laundry is prepared. for liquid detergent, adjust the con- → "Preparing the laundry", Page 34 tents of the dispensers → Page 40. ¡ The laundry is sorted. Sorting laun- Pull out the detergent drawer. Open the dispenser cover.
Note: You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www.siemens- home.bsh-group.com . The Home Connect services are not available in every country. The avail- ability of the Home Connect function...
Home Connect en 16.1 Connecting the appli- 16.2 Connecting the appli- ance to a WLAN home ance to a WLAN home network (Wi-Fi) with network (Wi-Fi) without WPS function WPS function If your router does not have a WPS Requirements ¡ Your router has a WPS function. function, you can connect the appli- ance to your WLAN home network ¡...
en Home Connect In the Home Connect app, enter Select Wi-Fi on/off. the network name (SSID) and Select on. password (key) for your home net- a Wi-Fi is activated. work. Note: If Wi-Fi is activated, the appli- Carry out the steps in the ance will not switch itself off automat- Home Connect app to connect the ically.
Diagnostics in your country, please Note: You can find further information visit the service/support section of in the digital instruction manual by your local website: www.home-con- scanning the QR code in the table of nect.com contents or on www.siemens- home.bsh-group.com .
Note: You can find further information in the digital instruction manual by ATTENTION! scanning the QR code in the table of The pump unit contains electrical contents or on www.siemens- components. Electrical components home.bsh-group.com . may be damaged if they come into contact with liquids.
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Cleaning and servicing en Remove the pump unit. Clean the pump unit with a damp cloth. Unclip the detergent drawer cover and remove it. Clean the detergent drawer and the cover with a soft, damp cloth or hand shower. Empty the detergent drawer. Dry the detergent drawer, cover and pump unit and reinsert them.
en Cleaning and servicing Open and remove the service flap. Clean the housing of the detergent drawer in the appliance. Slide a sufficiently large container under the opening. Push in the detergent drawer. Take the drain hose out of the 18.3 Cleaning the drain pump holder.
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Cleaning and servicing en Cleaning the drain pump CAUTION - Risk of scalding! When you wash at high temperat- Requirement: The drain pump is ures, the detergent solution gets empty. → Page 46 hot. Since water may remain in the Do not touch the hot detergent ▶...
en Cleaning and servicing Ensure that both impellers can Insert and close the service flap. turn. 18.4 Cleaning the intake Insert the pump cap. opening in the rubber Ensure that the parts of the ‒ pump cap are correctly as- gasket sembled. Regularly check the intake opening in the rubber gasket for any block- ages and clean the intake opening.
Troubleshooting en Troubleshooting 19 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
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en Troubleshooting Fault Cause and troubleshooting Water cooling To protect the wastewater pipes, the hot detergent solution is cooled before being drained. Wait until the detergent solution has cooled down. ▶ "E:30/-20" Solenoid valve defective. Call the after-sales service. ▶ → "Customer Service", Page 59 Detergent dosage is too high.
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Troubleshooting en Fault Cause and troubleshooting The programme does Clean the pump unit. not start. → "Cleaning the detergent drawer", Page 44 If this display appears again, call customer service. → "Customer Service", Page 59 Note: You can start the washing programme if you de- activate the intelligent dosing system and dose manu- ally.
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en Troubleshooting Fault Cause and troubleshooting The water is not drain- Immediate measure: Mix one tablespoon of fabric ▶ ing. softener with 0.5 litres of water and pour the mix- ture into the compartment for manual dosing (not for outdoor clothing, sportswear or items stuffed with down).
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Troubleshooting en Fault Cause and troubleshooting The programme dura- Not a fault – no action required. ▶ tion changes during the wash cycle. No water is visible in Water is below the visible area. the drum. Not a fault – no action required. ▶...
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en Troubleshooting Fault Cause and troubleshooting High spin speed not Unbalance load detection system is using a reduced reached. spin speed to eliminate an unbalance. Redistribute the laundry in the drum. ▶ Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
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Troubleshooting en Fault Cause and troubleshooting Slurping, rhythmical The drain pump is active, the detergent solution is suction noise. pumped out. Not a fault – normal operating noise. ▶ Creasing. The spin speed is too high. The next time you run a wash cycle, set a lower ▶...
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en Troubleshooting Fault Cause and troubleshooting Detergent residue on Detergents may contain water-insoluble substances the damp washing. that deposit on the laundry. Start the Rinse/Freshen Up programme. ▶ Unsuitable detergent added to the dispenser of the in- telligent dosing system. Check whether the detergent used is suitable. Drain the dispenser.
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Troubleshooting en Fault Cause and troubleshooting Insufficient cleaning. Check whether the detergent used is suitable. Drain the dispenser. → "Cleaning the detergent drawer", Page 44 Clean the dispenser. Refill the dispenser. → "Filling the dispensers", Page 39 HomeConnect is not Different causes are possible. working correctly. Go to www.home-connect.com.
→ "Installation and connection", 20.1 Removing the appliance Page 12 and Note: More detailed instructions for → "Before using for the first time", use can be found on www.siemens- Page 20. home.bsh-group.com or by scanning the QR code on the title page of this user manual.
Customer Service en 20.4 Disposing of old appli- Customer Service 21 Customer Service ance If you have any queries on use, are Customer Service Valuable raw materials can be re- unable to rectify faults on the appli- used by recycling. ance yourself or if your appliance needs to be repaired, contact Cus- WARNING tomer Service.
en Customer Service Make a note of your appliance's de- tails and the Customer Service tele- phone number to find them again quickly. 21.2 AQUA-STOP guarantee In addition to warranty claims against the seller under the purchase agree- ment and in addition to our manufac- turer's warranty, we offer compensa- tion under the following conditions.
Consumption values en Consumption values 22 Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456.
Directive 2014/53/ standby mode (Wi-Fi): 1,20 W A detailed RED Declaration of Con- formity can be found online at Water pressure ¡ Minimum: www.siemens-home.bsh-group.com 100 kPa among the additional documents on (1 bar) the product page for your appliance. ¡ Maximum: 1000 kPa (10 bar)
Declaration of Conformity en A detailed Declaration of Conformity can be found online at www.siemens- home.bsh-group.com/uk/ among the 2.4 GHz band (2400–2483.5 MHz): additional documents on the product Max. 100 mW page for your appliance. 5 GHz band (5150–5350 MHz + 5470–5725 MHz): Max. 100 mW UK (NI) 5 GHz WLAN (Wi-Fi): For indoor use only.
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Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001587418* 9001587418 (010819)