Siemens WM14XEH5GB User Manual And Installation Instructions
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- Page 1 Washing machine WM14XEH5GB User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
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Page 2: Table Of Contents
Table of contents 1 Safety .......... 4 10 Before using for the first time........ 43 1.1 General information.... 4 10.1 Starting an empty washing 1.2 Intended use....... 4 cycle ........ 43 1.3 Restriction on user group... 4 1.4 Safe installation ...... 5 11 Laundry........ 44 1.5 Safe use ........ 7 11.1 Preparing the laundry ..... 44 1.6 Safe cleaning and mainten-... - Page 3 15 Intelligent dosing system .. 51 19 Troubleshooting....... 66 15.1 Filling the dispenser .... 51 20 Transportation, storage and 15.2 Dispenser contents .... 52 disposal ........ 75 15.3 Basic dosage ...... 52 20.1 Removing the appliance .. 75 20.2 Inserting the transit bolts.. 75 16 Home Connect ......
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Page 4: Safety
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡... -
Page 5: Safe Installation
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing. - Page 6 en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
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Page 7: Safe Use
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains. - Page 8 en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
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Page 9: Safe Cleaning And Maintenance
Safety en CAUTION ‒ Risk of chemical burns! If the detergent drawer is opened, detergent and care products may spray out from the appliance. Contact with eyes or skin may cause irritation. ▶ Rinse eyes and/or skin thoroughly with clean water if they come into contact with detergents or care products. -
Page 10: Preventing Material Damage
en Preventing material damage Make sure that the valve housing ▶ Preventing material damage 2 Preventing material for the water inlet hose does not come into contact with its sur- damage roundings and is not subjected to any external forces. Follow these instructions to avoid ma- Preventing material damage Ensure that the inner diameter of terial damage and damage to the ap-... -
Page 11: Environmental Protection And Saving Energy
Environmental protection and saving energy en Do not use hard scouring pads or Add → Page 47 detergent based on ▶ cleaning sponges. the laundry's degree of soiling. Clean the appliance with nothing ▶ a For light to normal soiling, a smal- but water and a soft, damp cloth. ler amount of detergent is suffi- Remove all detergent residue, ▶... -
Page 12: Energy Saving Mode
en Installation and connection ATTENTION! The appliance comes with an Aqua- Objects remaining in the drum that Sensor. are not designed for operation with a During the rinse cycle, the Aqua- the appliance may cause material Sensor checks the degree of tur- damage and damage to the appli- bidity of the rinsing water, and ad- ance. -
Page 13: Contents Of Package
Installation and connection en 4.2 Contents of package After unpacking all parts, check for any damage in transit and completeness of the delivery. Washing machine WARNING Risk of electric shock! Accompanying documents The appliance contains live parts. Touching live parts is dangerous. Elbow for fixing the water out- Do not operate the appliance ▶... -
Page 14: Removing The Transit Bolts
en Installation and connection ATTENTION! Installation loca- Requirements If the appliance is installed in areas tion exposed to frost or outdoors, frozen On a wall Do not trap the residual water may damage the appli- hoses between ance and frozen hoses may crack or the wall and the split. -
Page 15: Removing The Transport Struts
Installation and connection en Unscrew and remove all four Put on the four cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps. Pull the power cord out of the holder. 4.5 Removing the transport Remove the four sleeves. -
Page 16: Connecting The Appliance
en Installation and connection Unscrew and remove the screws in Remove the transport strut. the vertical transport struts using a T20 screwdriver. 4.6 Connecting the appliance Remove the transport struts. Connecting the water inlet hose Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely. -
Page 17: Aligning The Appliance
Installation and connection en Water outlet connection types 4.7 Aligning the appliance This information is intended to help In order to reduce noise and vibra- you to connect this appliance to the tion and to prevent the appliance water outlet. from moving, align the appliance cor- Note: Please read the information in rectly. -
Page 18: Connecting The Appliance To The Electricity Supply
en Installation and connection Screw the lock nuts tightly against the housing using a WAF 17 wrench. In doing so, hold the foot tight and do not adjust its height. 4.8 Connecting the appliance to the electricity supply Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance... -
Page 19: Familiarising Yourself With Your Appliance
Familiarising yourself with your appliance en Familiarising yourself with your appliance 5 Familiarising yourself with your appliance Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured. -
Page 20: Detergent Drawer
en Familiarising yourself with your appliance 5.2 Detergent drawer Manual dosing compartment : Dispenser for fabric softener or detergent : Dispenser for detergent 5.3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status. 5.4 Operating logic Programmes → Page 30 Programme selector... - Page 21 Familiarising yourself with your appliance en The selected programme setting is If a setting is activated, the display shown in the middle of the display. shows . The selection does not need to be confirmed again. Sub-menu The sub-menu closes automatically To select the settings you require, after a few seconds.
- Page 22 en Display Display 6 Display The display shows the current settings, options or relevant information. Display Example: Display Display Designation Description 0:40 h Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining 10 h "Ready in" time The programme end has been set and the remaining number of hours is displayed.
- Page 23 Display en Display Designation Description Saving the pro- Save a programme → Page 49. gramme Set other programmes → Page 48. Other pro- grammes Childproof lock ¡ lights up: The childproof lock is activ- ated. ¡ flashes: The childproof lock is activated and the appliance has been operated. → "Deactivating the childproof lock", Page 51 ...
- Page 24 en Display Display Designation Description Tomato The stain type is activated. Energy consump- Energy consumption for the selected pro- tion gramme. : Low energy consumption ¡ : High energy consumption ¡ Water consump- Water consumption for the selected pro- tion gramme.
- Page 25 Display en Display Designation Description Dosage: 50% Dosing recom- The recommended dosage for detergent, mendation if intelligent dosage has been deactivated. → "Detergent dosage", Page 47 Note: The dosing recommendation indic- ates the load capacity that should be used for the relevant detergent dosage. The percentage refers to the maximum load capacity for the programme.
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Page 26: Buttons
en Buttons Buttons 7 Buttons With the Options button, you can open the sub-menu for additional programme Buttons settings. The additional programme settings are listed in the overview for the buttons. The selection of programme settings depends on the programme that is set. You can see the selection options for each programme in the overview for → "Programmes", Page 30. - Page 27 Buttons en Button Selection Description Spin Speed 0 – 1400 rpm Adjust the spin speed or deactivate the spin cycle. If 0 is selected, the water is drained and the spin cycle is deactivated at the end of the washing cycle. The laundry stays wet inside the drum.
- Page 28 en Buttons Button Selection Description Options Multiple selection Activate additional programme set- tings. → "Adjusting additional programme settings", Page 48 The additional programme settings can be found in this overview. Prewash ¡ Activate Activate or deactivate prewash, e.g. for washing heavily soiled laundry. ¡...
- Page 29 Buttons en Button Selection Description Less Ironing ¡ Activate Activate or deactivate the reduced creasing programme. ¡ Deactivate In order to reduce creasing in the laundry, the spin cycle and the spin speed are adapted. The laundry is damp enough after washing that it needs to be hung out on a washing line.
- Page 30 en Programmes i-Dos / i-Dos / Less Ironing Water Plus Soak Silent Wash Prewash Rinse Hold Extra rinse Stains varioSpeed Max. spin speed 1400 (rpm) Max. temperature (°C) Max.
- Page 31 Programmes en i-Dos / i-Dos / – Less Ironing – Water Plus – Soak – Silent Wash – Prewash – Rinse Hold – Extra rinse – Stains – varioSpeed Max. spin speed 1400 (rpm) – Max.
- Page 32 en Programmes i-Dos / i-Dos / Less Ironing Water Plus Soak Silent Wash Prewash Rinse Hold Extra rinse Stains – varioSpeed Max. spin speed 1200 1400 (rpm) Max. temperature (°C) Max. load (kg)
- Page 33 Programmes en i-Dos / – i-Dos / – Less Ironing – Water Plus – Soak Silent Wash – Prewash Rinse Hold – Extra rinse – Stains – varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
- Page 34 en Programmes – – i-Dos / – – – i-Dos / – – Less Ironing – – Water Plus – – – Soak – – – Silent Wash – – – Prewash – – Rinse Hold – –...
- Page 35 Programmes en – i-Dos / – i-Dos / – – Less Ironing – – – Water Plus – – – Soak – Silent Wash – – – Prewash – Rinse Hold – – – Extra rinse – Stains –...
- Page 36 en Programmes – i-Dos / – i-Dos / – Less Ironing Water Plus – Soak – Silent Wash – Prewash Rinse Hold Extra rinse – Stains – varioSpeed Max. spin speed 1200 1200 (rpm) Max. temperature (°C) Max.
- Page 37 Programmes en – i-Dos / – i-Dos / – Less Ironing – Water Plus – Soak Silent Wash – Prewash – Rinse Hold – Extra rinse – Stains – varioSpeed Max. spin speed 1200 (rpm) – Max. temperature (°C) Max.
- Page 38 en Programmes i-Dos / i-Dos / Less Ironing Water Plus Soak Silent Wash Prewash Rinse Hold Extra rinse Stains varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
- Page 39 Programmes en – – i-Dos / – – i-Dos / – – Less Ironing – Water Plus – – Soak – Silent Wash – – Prewash – Rinse Hold – Extra rinse – Stains – – varioSpeed Max.
- Page 40 en Programmes i-Dos / i-Dos / Less Ironing Water Plus Soak Silent Wash Prewash Rinse Hold Extra rinse Stains – – varioSpeed Max. spin speed 1400 (rpm) Max. temperature (°C) Max. load (kg)
- Page 41 Programmes en i-Dos / i-Dos / – Less Ironing – Water Plus – Soak Silent Wash – Prewash Rinse Hold Extra rinse – Stains varioSpeed Max. spin speed 1200 (rpm) Max. temperature (°C) Max.
- Page 42 en Programmes i-Dos / i-Dos / Less Ironing Water Plus Soak Silent Wash Prewash Rinse Hold Extra rinse Stains varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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Page 43: Accessories
Accessories en Accessories 9 Accessories Use original accessories. These have been made especially for your appliance. Accessories Order number Water inlet hose exten- Extend the water inlet WZ10131 sion hose for cold water or AquaStop (approx. 2.50 Pedestal with drawer Install the appliance at a WZWP20W raised height so that it can be easily loaded and... -
Page 44: Laundry
en Laundry Add washing powder to the Laundry 11 Laundry manual dosing compartment. Laundry 11.1 Preparing the laundry Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely. ATTENTION! Objects remaining in the laundry may damage the laundry and the drum. -
Page 45: Sorting Laundry
Laundry en – Separate items of laundry and – Type of fabric and fibre shake them out, or observe the Wash laundry of the same programme description type of fabric and fibre to- gether. – Care symbols on the care labels 11.2 Sorting laundry → Page 45 Note: Please read the information in... -
Page 46: Detergents And Care
en Detergents and care products Symbol Washing process Recommended pro- gramme Not suitable for machine-washing – Notes Detergents and care products 12 Detergents and care ¡ only use liquid detergents that are self-flowing products ¡ Do not mix different liquid deter- gents Detergents and care products Note: Please read the information in ¡... -
Page 47: Detergent Dosage
Detergents and care products en 12.2 Detergent dosage The detergent dosage depends on: You can find out how hard your ¡ The amount of laundry water is from your local water com- pany or measure it yourself using ¡ Degree of soiling a water hardness tester. -
Page 48: Basic Operation
en Basic operation Setting additional programmes Basic operation 13 Basic operation Set the Others programme. Press to call up the sub- Basic operation menu for additional programmes. 13.1 Switching on the appli- ance Press . ▶ Select a programme. Press Main menu to call up the main menu. -
Page 49: Saving The Programme Settings
Basic operation en Select the programme settings. Open the door. The programme settings are not saved permanently for the pro- gramme. Press Options to call up the main menu. 13.4 Saving the programme settings Set the Memory programme. Press to call up the sub- menu for the memory pro- Make sure that the drum is empty. -
Page 50: Starting The Programme
en Basic operation Pull out the detergent drawer. Open the door. Pour in detergent. The appliance door remains → "Detergent drawer", Page 20 locked for safety reasons if the If required, add the care product. temperature and water levels are high. Push in the detergent drawer. –... -
Page 51: Switching Off The Appli- Ance
Childproof lock en a The controls are locked. 13.12 Switching off the appli- a The childproof lock remains active ance even after the appliance has been switched off. Press . 14.2 Deactivating the child- proof lock Requirement: To deactivate the childproof lock, the appliance must be switched on. -
Page 52: Dispenser Contents
en Home Connect Open the dispenser lid. You can change dispenser contents in the basic settings. → "Changing the basic settings", Page 58 15.3 Basic dosage The basic dosage depends on the manufacturer's instructions for the de- tergent, the water hardness and the degree of soiling of the laundry. Always set a basic dosage that cor- responds to the dosage for a stand- ard load of 4.5 kg. -
Page 53: Homeconnect
Home Connect en Tips ¡ Please consult the documents sup- plied by Home Connect. ¡ Please also follow the instructions in the Home Connect app. Notes ¡ Please note the safety precautions in this instruction manual and make sure that they are also ob- served when operating the appli- ance via the Home Connect app. -
Page 54: Connecting Your Appliance To The Home Connect App
en Home Connect Connect your appliance to the Home Connect app → Page 54. 16.3 Connecting your appli- ance to the Home Con- nect app Requirements ¡ The appliance is connected to the WLAN home network (Wi-Fi). ¡ The Home Connect app is open and you have logged on. Call up the Wi-Fi settings on the mobile device. -
Page 55: Activating Wi-Fi On The Appliance
Home Connect en only when your home photovoltaic Press Start/Reload. system can provide sufficient energy a The display shows Delayed start. or the energy tariff is good. Press Remote Start . Requirements a If the display shows Flex Start, ¡ The smart energy system (energy Flex Start is activated and the ap- manager) must use the EEBus Initi- pliance waits to be started by the... -
Page 56: Deactivating Wi-Fi On The Appliance
en Home Connect 16.6 Deactivating Wi-Fi on the 16.9 Remote diagnostics appliance Customer Service can use Remote Diagnostics to access your appliance Press and hold Remote Start if you contact them, have your appli- at least 3 seconds. ance connected to the Home Con- Select Wi-Fi on/off. nect server and if Remote Dia- Select off. -
Page 57: Basic Settings
Basic settings en Basic setting Description Basic settings 17 Basic settings content Specify the dis- penser content. You can configure the appliance to Basic settings → "Dispenser meet your needs. contents", Page 52 17.1 Overview of the basic settings basis Set the basic dosage. Below is an overview of the basic set- → "Detergent tings on the appliance. -
Page 58: Changing The Basic Set- Tings
en Cleaning and servicing Remove all de- Fresh deposits Basic setting Description tergent residue, are easier to re- Software update Install the soft- spray residue or move without ware update. other residues leaving any → Page 56 immediately. residue. Network settings Reset the net- Keep the appli- This allows the work settings. - Page 59 Cleaning and servicing en Press down on the insert and re- Empty the detergent drawer. move the detergent drawer. ATTENTION! The pump unit con- Remove the pump unit. tains electrical components. Do not clean the pump unit in the ▶ dishwasher and do not immerse it in water.
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Page 60: Descaling
en Cleaning and servicing Clean the detergent drawer and Clean the inside of the detergent the lid with a soft, damp cloth or drawer housing. hand shower. Push in the detergent drawer. Dry the detergent drawer, lid and pump unit and reinsert them. 18.4 Descaling ATTENTION! The use of unsuitable descaling... - Page 61 Cleaning and servicing en Open the maintenance flap. Take the drain hose out of the holder. Remove the maintenance flap. CAUTION - Risk of scalding! When you wash at high temperat- ures, the detergent solution gets hot. Do not touch the hot detergent ▶...
- Page 62 en Cleaning and servicing Insert the drain hose into the Clean the interior, the thread on holder. the pump cap and the pump hous- ing. Cleaning the drain pump The pump cap is comprised of two parts which can be taken apart for Note: Please read the information in cleaning.
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Page 63: Cleaning The Intake Opening In The Rubber Gasket
Cleaning and servicing en Insert the pump cap and screw it Check the intake opening for on as far as it will go. blockages and remove any block- ages. 90° The handle on the pump cap must be in a vertical position. Note: Do not use any sharp or poin- Insert the maintenance flap and ted objects. -
Page 64: Cleaning The Water Inlet Filter
en Cleaning and servicing Clean the water outlet hose and si- Cleaning the filter on the tap phon connecting piece. Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely. - Page 65 Cleaning and servicing en Connect the water inlet hose and check for leaks.
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Page 66: Troubleshooting
en Troubleshooting Troubleshooting 19 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶... - Page 67 Troubleshooting en Fault Cause and troubleshooting The programme does You have not pressed Start/Reload. not start. Press Start/Reload. ▶ Door is not closed. Close the door. Press Start/Reload to start the programme. Childproof lock is activated. → "Deactivating the childproof lock", Page 51 ▶ Ready In is activated.
- Page 68 en Troubleshooting Fault Cause and troubleshooting The door cannot Open the door using the emergency release. ▶ be opened. → "Emergency release", Page 75 The water is not drain- Drain pipe or water outlet hose is blocked. ing. Clean the drain pipe and the water outlet hose. ▶...
- Page 69 Troubleshooting en Fault Cause and troubleshooting Water is not flowing Ensure that the water inlet hose is not kinked or ▶ in. Detergent is not jammed. being dispensed. The spin cycle runs The unbalanced load detection system eliminates an several times. imbalance by repeatedly redistributing the laundry.
- Page 70 en Troubleshooting Fault Cause and troubleshooting Heavy foam build-up Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric ▶ softener with 0.5 litres of water and pour the mix- ture into the compartment for manual dosing (not for outdoor clothing, sportswear or items stuffed with down).
- Page 71 Troubleshooting en Fault Cause and troubleshooting The spin programme Start the Spin programme. ▶ does not start. Rushing, hissing Water is flushed under pressure into the detergent noise. drawer. Not a fault – normal operating noise. ▶ Longer, whirring noise Intelligent dosing system dispenses detergent or care before the start of the products.
- Page 72 en Troubleshooting Fault Cause and troubleshooting The spin result is not Select the programmes that are suitable for the ▶ satisfactory. The laun- type of fabric. dry is too wet/too → "Programmes", Page 30 damp. Drain pipe or water outlet hose is blocked. Clean the drain pipe and the water outlet hose.
- Page 73 Troubleshooting en Fault Cause and troubleshooting Detergent residue on Unsuitable detergent added to the dispenser of the in- the dry laundry. telligent dosing system. Check whether the detergent used is suitable. Drain the dispenser. → "Cleaning the detergent drawer", Page 58 Clean the dispenser. Refill the dispenser.
- Page 74 en Troubleshooting Fault Cause and troubleshooting No connection to the Reconnect the appliance to the home network. home network. → "Connecting the appliance to a WLAN home net- work (Wi-Fi) with WPS function", Page 53 → "Connecting the appliance to a WLAN home net- work (Wi-Fi) without WPS function", Page 53 Water is leaking out at Water inlet hose is not correctly/securely connected.
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Page 75: Transportation, Storage And Disposal
Transportation, storage and disposal en Drain the remaining detergent 19.1 Emergency release solution. Releasing the door → "Cleaning the drain pump", Page 60 Requirement: The drain pump is Detach the hoses. empty. → Page 60 Empty the dispensers. ATTENTION! Escaping water may cause material damage. 20.2 Inserting the transit Do not open the door if you can ▶... -
Page 76: Using The Appliance Again
en Transportation, storage and disposal Insert all screws into the four 20.4 Disposing of old appli- transit bolts and tighten slightly. ance Valuable raw materials can be re- used by recycling. WARNING Risk of harm to health! Children can lock themselves in the appliance, thereby putting their lives at risk. -
Page 77: Customer Service
Customer Service en Make a note of your appliance's de- Customer Service 21 Customer Service tails and the Customer Service tele- phone number to find them again If you have any queries on use, are Customer Service quickly. unable to rectify faults on the appli- ance yourself or if your appliance 21.2 AQUA-STOP guarantee needs to be repaired, contact Cus-... - Page 78 en Consumption values Consumption values 22 Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456.
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Page 79: Technical Specifications
2014/53/EU. (10 bar) A detailed RED Declaration of Con- formity can be found online at Length of the wa- 150 cm www.siemens-home.bsh-group.com ter inlet hose among the additional documents on Length of the wa- 150 cm the product page for your appliance. ter outlet hose... - Page 80 en Declaration of Conformity 5 GHz WLAN (Wi-Fi): For indoor use only.
- Page 84 Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001587418* 9001587418 (010414)