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Washing machine WM14XGH5GB User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
For further information, please refer to the Digital User Guide. Table of contents 1 Safety .......... 4 6 Before using for the first time ... 19 1.1 General information.... 4 6.1 Starting an empty washing cycle ......... 19 1.2 Intended use....... 4 1.3 Restriction on user group... 4 7 Display ........
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13.13 Unloading the laundry .. 34 19.3 Using the appliance again .. 51 13.14 Switching off the appli- 19.4 Disposing of old appliance .. 52 ance........ 34 20 Customer Service..... 52 14 Childproof lock...... 34 20.1 Product number (E-Nr.) and 14.1 Activating the childproof production number (FD).. 52 lock ......... 34 20.2 AQUA-STOP guarantee .. 53...
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
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en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
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en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en 1.6 Safe cleaning and maintenance Take note of the safety instructions when cleaning and performing maintenance work on the appliance. WARNING ‒ Risk of electric shock! Incorrect repairs are dangerous. ▶ Repairs to the appliance should only be carried out by trained specialist staff.
en Preventing material damage Make sure that the valve housing ▶ Preventing material damage 2 Preventing material for the water inlet hose does not come into contact with its sur- damage roundings and is not subjected to any external forces. Follow these instructions to avoid ma- Preventing material damage Ensure that the inner diameter of terial damage and damage to the ap-...
Environmental protection and saving energy en Do not use cleaning products with Add detergent based on the laun- ▶ a high alcohol content. dry's degree of soiling. Do not use hard scouring pads or ▶ a For light to normal soiling, a smal- cleaning sponges.
en Installation and connection 3.3 Energy saving mode 4.2 Contents of package If you do not use the appliance for an After unpacking all parts, check for extended period, it automatically any damage in transit and complete- switches to energy-saving mode. ness of the delivery. Energy-saving mode ends when you ATTENTION! use the appliance again.
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Installation and connection en Installation loca- Requirements WARNING tion Risk of injury! When using the appliance on a base, Against a wall Do not trap the the appliance may tip over. hoses between Always secure the feet of the appli- the wall and the ▶...
en Installation and connection Unscrew and remove all 4 Put on the 4 cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the 4 cover caps. Pull the power cable out of the holder. 4.5 Removing the transport struts Remove the 4 sleeves.
Installation and connection en Remove the transport struts. 4.6 Connecting the appliance Connecting the water inlet hose WARNING Risk of electric shock! The appliance contains live parts. Touching live parts is dangerous. Do not immerse the electrical ▶ AquaStop valve in water. Connect the water inlet hose to a tap (26.4 mm = 3/4").
en Installation and connection To align the appliance, turn the ap- pliance feet. Check that the appli- ance is level using a spirit level. Sink Fix and secure the water outlet hose with an el- bow. Fix and secure the water outlet All appliance feet must stand firmly hose with an el- on the ground.
Familiarising yourself with your appliance en Familiarising yourself with your appliance 5 Familiarising yourself with your appliance Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
en Familiarising yourself with your appliance 5.2 Detergent drawer Compartment II: ¡ Detergent for main wash ¡ Water softener ¡ Bleach ¡ Stain remover Compartment ¡ Fabric softener ¡ Liquid starch ¡ Waterproofing agent Compartment I: ¡ Detergent for prewash ¡ Hygiene detergent 5.3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status.
Before using for the first time en The selected programme setting is If a setting is activated, the display shown in the middle of the display. shows . The selection does not need to be confirmed again. Sub-menu The sub-menu closes automatically To select the settings you require, after a few seconds.
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en Before using for the first time Pour standard washing powder into compartment II. To prevent foaming, use only half of the amount of detergent recom- mended by the detergent manufac- turer for light soiling. Do not use detergent suitable for woollens or delicates.
Display en Display 7 Display The display shows the current settings, options or relevant information. Display Example: Display Display Designation More information 0:40 h Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining 10 h "Ready in" time → "Buttons", Page 24 10,0 kg Recommended...
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en Display Display Designation More information Saving the pro- Save a programme → Page 32. gramme Set other programmes → Page 32. Other pro- grammes Childproof lock ¡ lights up: The childproof lock is activ- ated. ¡ flashes: The childproof lock is activated and the appliance has been operated. → "Deactivating the childproof lock", Page 34 Less Ironing...
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Display en Display Designation More information The stain type is activated. Tomato The stain type is activated. Energy consump- Energy consumption for the selected pro- tion gramme. : Low energy consumption ¡ : High energy consumption ¡ Water consump- Water consumption for the selected pro- tion gramme.
en Buttons Buttons 8 Buttons With the Options button, you can open the sub-menu for additional programme Buttons settings. The additional programme settings are listed in the overview for the buttons. The selection of programme settings depends on the programme that is set. You can see the selection options for each programme in the overview for .
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Buttons en Button Selection More information Options Multiple selection Activate additional programme set- tings. → "Adjusting additional programme settings", Page 32 The additional programme settings can be found in this overview. Pre-wash ¡ Activate Activate or deactivate prewash, e.g. for washing heavily soiled laundry. ¡...
en Programmes Programmes 9 Programmes Programmes Note: The laundry's care labels provide you with additional information about programme selection. Care symbols on the care labels Programme Description Max. load (kg) Cottons Wash hard-wearing items made from cotton, linen 10,0 or blended fabrics. Also suitable as a short programme for normally soiled laundry when you activate varioSpeed ...
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Programmes en Programme Description Max. load (kg) ¡ Max. 1400 rpm Delicate/Silk Wash delicate, washable items made from silk, vis- cose and synthetic fabrics. Use a detergent that is suitable for delicates or silk. Note: Wash especially delicate items or items with hooks, eyelets or clips in a mesh laundry bag. Programme setting: ¡...
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en Programmes Programme Description Max. load (kg) Hygiene Wash hard-wearing items made from cotton, linen or blended fabrics. Suitable for allergy sufferers and for strict hygiene requirements. Note: Once the set temperature has been reached, it remains constant throughout the entire washing process.
Programmes en Programme Description Max. load (kg) Do not use fabric softener. Note: To prevent excessive foaming, remove air from laundry items by rolling them up before you wash them. Programme setting: ¡ Max. 60 °C ¡ Max. 1200 rpm Easy Care Plus Wash dark-coloured and colour-intense items made from cotton or easy-care fabric, e.g.
Note: You can find further information Press ▶ in the digital instruction manual by The switch-on process takes a few scanning the QR code in the table of seconds. contents or on www.siemens- Note: The lighting for the drum goes home.bsh-group.com . out automatically.
en Basic operation Press to call up the sub- 13.2 Setting a programme menu. Turn the programme selector and Select a programme. set the required programme. Press Main menu to call up the → "Programmes", Page 26 main menu. If necessary, adjust the pro- Adjust the programme settings if gramme settings → Page 32.
Basic operation en Insert the measuring aid. Fold the measuring aid down and click it into place. Insert the detergent drawer. Push in the detergent drawer. 13.7 Use the measuring aid 13.8 Adding detergent and for liquid detergent care product To add liquid detergent, you can use a measuring aid in the detergent Notes drawer.
en Childproof lock Wipe the rubber gasket dry and re- 13.10 Adding laundry move any foreign objects. Press Start/Reload. The appliance pauses. Open the appliance door. Add or remove laundry. Close the appliance door. Press Start/Reload. 13.11 Cancelling the pro- gramme Press Start/Reload. Open the appliance door.
¡ The Wi-Fi basic setting is activated scanning the QR code in the table of on the appliance. contents or on www.siemens- → "Activating Wi-Fi on the appli- home.bsh-group.com . ance", Page 36 The Home Connect services are not ¡...
en Home Connect In the Home Connect app, enter 15.2 Connecting the appli- the network name (SSID) and ance to a WLAN home password (key) for your home net- network (Wi-Fi) without work. WPS function Carry out the steps in the Home Connect app to connect the If your router does not have a WPS appliance.
Home Connect en Select Wi-Fi on/off. Requirements ¡ The appliance is connected to your Select on. Wi-Fi home network. a Wi-Fi is activated. ¡ The appliance is connected to the Note: If Wi-Fi is activated, the appli- Home Connect app. ance will not switch itself off automat- ¡...
(to ensure scanning the QR code in the table of a secure data connection). contents or on www.siemens- ¡ The current software and hardware home.bsh-group.com . version of your appliance. ¡ Status of any previous reset to 17.1 Cleaning the drum...
Cleaning and servicing en Press down on the insert and re- Fit the insert and click it into place. move the detergent drawer. Clean the opening for the deter- Pull out the insert upwards. gent drawer. Clean the detergent drawer and in- Push in the detergent drawer.
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en Cleaning and servicing Open and remove the service flap. CAUTION - Risk of scalding! When you wash at high temperat- ures, the detergent solution gets hot. Do not touch the hot detergent ▶ solution. To allow the detergent solution to flow out into the container, remove the sealing cap.
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Cleaning and servicing en Ensure that both impellers can Cleaning the drain pump turn. Requirement: The drain pump is empty. → Page 39 Since water may remain in the drain pump, unscrew the pump cap carefully. The filter insert in the pump ‒ housing may become stuck due to coarse particles of dirt.
en Cleaning and servicing Insert and close the service flap. 17.4 Cleaning the intake opening in the rubber gasket Regularly check the intake opening in the rubber gasket for any block- ages and clean the intake opening. Open the appliance door. Remove any blockages from the intake opening.
Troubleshooting en Troubleshooting 18 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
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en Troubleshooting Fault Cause and troubleshooting "E:30/-20" Do not add any extra water to the appliance while it ▶ is operating. The appliance is not The mains plug of the power cord is not plugged in. working. Connect the appliance to the power supply. ▶...
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Troubleshooting en Fault Cause and troubleshooting The water is not drain- Drain pipe or water outlet hose is blocked. ing. Clean the drain pipe and the water outlet hose. ▶ Drain pipe or water drain hose is caught or jammed. Ensure that the drain pipe and water drain hose are ▶...
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en Troubleshooting Fault Cause and troubleshooting The spin cycle runs The unbalanced load detection system eliminates an several times. imbalance by repeatedly redistributing the laundry. Not a fault – no action required. ▶ Note: When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
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Troubleshooting en Fault Cause and troubleshooting Heavy foam build-up Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric ▶ softener with 0.5 litres of water and pour the mix- ture into the left-hand compartment (not for outdoor clothing, sportswear or items stuffed with down). Reduce the amount of detergent for the next wash- ▶...
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en Troubleshooting Fault Cause and troubleshooting Loud noises during Transit bolts have not been removed. the spin cycle. Removing the transit bolts ▶ Banging noises, rat- Foreign bodies have got into the drain pump. tling in the drain → "Cleaning the drain pump", Page 39 ▶...
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Troubleshooting en Fault Cause and troubleshooting The spin result is not Note: Where possible, mix large and small items in satisfactory. The laun- the drum. Different sized items of laundry distribute dry is too wet/too themselves better during the spin cycle. damp. Start the Spin programme.
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en Troubleshooting Fault Cause and troubleshooting Odours have formed Humidity and detergent residue may promote the in the appliance. formation of bacteria. → "Cleaning the drum", Page 38 ▶ If you are not using the appliance, leave the door ▶ and detergent drawer open so that residual water can evaporate.
19.1 Removing the appliance → "Before using for the first time", Note: More detailed instructions for Page 19. use can be found on www.siemens- home.bsh-group.com or by scanning the QR code on the title page of this user manual. Turn off the water tap.
en Customer Service 19.4 Disposing of old appli- Customer Service 20 Customer Service ance If you have any queries on use, are Customer Service Valuable raw materials can be re- unable to rectify faults on the appli- used by recycling. ance yourself or if your appliance needs to be repaired, contact Cus- WARNING tomer Service.
Customer Service en Make a note of your appliance's de- tails and the Customer Service tele- phone number to find them again quickly. 20.2 AQUA-STOP guarantee In addition to warranty claims against the seller under the purchase agree- ment and in addition to our manufac- turer's warranty, we offer compensa- tion under the following conditions.
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en Consumption values Consumption values 21 Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456.
Directive 2014/53/ standby mode (Wi-Fi): 1,20 W A detailed RED Declaration of Con- formity can be found online at Water pressure ¡ Minimum: www.siemens-home.bsh-group.com 100 kPa among the additional documents on (1 bar) the product page for your appliance. ¡ Maximum: 1000 kPa (10 bar)
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Conformity A detailed Declaration of Conformity can be found online at www.siemens- home.bsh-group.com/uk/ among the 2.4 GHz band (2400–2483.5 MHz): additional documents on the product Max. 100 mW page for your appliance. 5 GHz band (5150–5350 MHz + 5470–5725 MHz): Max. 100 mW UK (NI) 5 GHz WLAN (Wi-Fi): For indoor use only.
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Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001597425* 9001597425 (010819)