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Washing machine WM14LPH0ES User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Table of contents 1 Safety .......... 4 10 Before using for the first time........ 35 1.1 General information.... 4 10.1 Starting an empty washing 1.2 Intended use....... 4 cycle ........ 35 1.3 Restriction on user group... 4 1.4 Safe installation ...... 5 11 Laundry........ 36 1.5 Safe use ........ 7 11.1 Preparing the laundry ..... 36 1.6 Safe cleaning and mainten-...
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20 Transportation, storage and 15.2 Filling the dispensers ..... 43 disposal ........ 66 15.3 Dispenser contents .... 43 20.1 Removing the appliance .. 66 15.4 Basic dosage ...... 44 20.2 Inserting the transit bolts.. 66 16 Home Connect ...... 44 20.3 Using the appliance again .. 66 16.1 Connecting the appliance 20.4 Disposing of old appliance .. 67 to a WLAN home network...
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
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en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
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en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en CAUTION ‒ Risk of chemical burns! If the detergent drawer is opened, detergent and care products may spray out from the appliance. Contact with eyes or skin may cause irritation. ▶ Rinse eyes and/or skin thoroughly with clean water if they come into contact with detergents or care products.
en Preventing material damage Make sure that the valve housing ▶ Preventing material damage 2 Preventing material for the water inlet hose does not come into contact with its sur- damage roundings and is not subjected to any external forces. Follow these instructions to avoid ma- Preventing material damage Ensure that the inner diameter of terial damage and damage to the ap-...
Environmental protection and saving energy en Do not use cleaning products with Add → Page 38 detergent based on ▶ a high alcohol content. the laundry's degree of soiling. Do not use hard scouring pads or ▶ a For light to normal soiling, a smal- cleaning sponges.
en Installation and connection Open the appliance door. The appliance comes with an Aqua- → "Basic operation", Page 39 Sensor. Remove any accessories from the a During the rinse cycle, the Aqua- drum. Sensor checks the degree of tur- Close the appliance door. bidity of the rinsing water, and ad- justs the duration and number of 4.2 Contents of package...
Installation and connection en 4.3 Requirements for the in- Installation loca- Requirements tion stallation location Kitchen unit Only install the Note: Observe the information on appliance under- safety → Page 4 and preventing ma- neath a continu- terial damage → Page 10. ous worktop that is securely con- WARNING nected to adja- Risk of electric shock!
en Installation and connection Pull the hoses out of the holders. Remove the 4 sleeves. Unscrew and remove all 4 Put on the 4 cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the 4 cover caps. Pull the power cable out of the holder.
Installation and connection en Siphon Secure the con- WARNING nection point with Risk of electric shock! a (24–40 mm) The appliance contains live parts. hose clamp. Touching live parts is dangerous. Do not immerse the electrical ▶ AquaStop valve in water. Connect the water inlet hose to a Sink Fix and secure...
en Installation and connection Loosen the lock nuts using a WAF Screw the lock nuts tightly against 17 wrench by turning it in a clock- the housing using a WAF 17 wise direction. wrench. In doing so, hold the foot tight and To align the appliance, turn the ap- do not adjust its height.
Familiarising yourself with your appliance en Familiarising yourself with your appliance 5 Familiarising yourself with your appliance Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
en Familiarising yourself with your appliance 5.2 Detergent drawer Manual dosing compartment : Dispenser for fabric softener or detergent : Dispenser for detergent 5.3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status. 5.4 Operating logic Programmes → Page 26 Programme selector...
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Familiarising yourself with your appliance en...
en Display Display 6 Display The display shows the current settings, options or relevant information. Display Example: Display Display Designation More information 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining 10 "Ready in" time → "Buttons", Page 23 10 kg Recommended...
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Display en Display Designation More information Water consump- Water consumption for the selected pro- tion gramme. : Low water consumption ¡ : High water consumption ¡ End signal Basic setting Button signal Basic setting Display brightness Basic setting Reminder to clean Flashes: Drum is dirty.
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en Display Display Designation More information Voltage control Flashes: The programme has been system paused because of impermissible voltage drops. The voltage is permissible again and the programme will continue. Note: The programme duration is exten- ded. Foam detection The appliance has detected too much system foam.
Buttons en Buttons 7 Buttons The selection of programme settings depends on the programme that is set. Buttons You can see the selection options for each programme in the overview for → "Programmes", Page 26. Button Selection More information (Start / ¡ Start Start, cancel or pause the pro- Pause) gramme.
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en Buttons Button Selection More information - 1400 - 1400 rpm Adjust the spin speed or deactivate (Spin Speed) the spin cycle. is selected, the water is not drained and the spin cycle is deactiv- ated. The laundry stays wet inside the drum.
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Buttons en Button Selection More information (Easy Iron ) ¡ Activate Activate or deactivate the reduced creasing programme. ¡ Deactivate In order to reduce creasing in the laundry, the spin cycle and the spin speed are adapted. The laundry is damp enough after washing that it needs to be hung out on a washing line.
Accessories en Accessories 9 Accessories Use original accessories. These have been made especially for your appliance. Accessories Order number Pedestal with drawer Install the appliance at a WZWP20W raised height so that it can be easily loaded and unloaded. Fixing brackets Improves the stability of WX975600 the appliance.
Laundry laundry together Note: More detailed instructions for – Do not rub fresh stains but dab use can be found on www.siemens- them with soapy water home.bsh-group.com or by scanning – Separate items of laundry and the QR code on the title page of this shake them out, or observe the user manual.
Laundry en To improve washing results and – Care symbols on the care labels ▶ prevent discolouration, sort the → Page 37 laundry according to the following – Description of the programmes criteria before washing. → Page 26 – Whites – Type of fabric and fibre –...
en Detergents and care products ¡ Do not mix different liquid deter- Detergents and care products 12 Detergents and care gents ¡ Do not mix detergent and fabric products softener ¡ Do not use products that have ex- Detergents and care products Note: Observe the information on pired or are highly congealed safety → Page 4 and preventing ma-...
Basic operation en Water hardness Hardness range Total hardness in mmol/ German degrees in °dH soft (I) 0–1.5 0–8.4 medium (II) 1.5– 2.5 8.4–14 hard (III) over 2.5 over 14 Example of a manufacturer's instructions for detergent These example values refer to a standard load of 4–5 kg.
en Basic operation Observe the information about op- 13.6 Adding detergent and erating logic. care product Notes For programmes in which intelligent ¡ The programme settings are not dosing is not possible or desirable, saved permanently for the pro- you can add detergent manually. gramme.
Childproof lock en appears, it is not pos- Wipe the rubber gasket dry and re- Note: If sible to add laundry. move any foreign objects. When goes out, it is possible to add laundry. Open the appliance door. Add or remove laundry. Close the appliance door.
en Intelligent dosing system ¡ If you are using the intelligent dos- Intelligent dosing system 15 Intelligent dosing sys- ing system, do not add additional detergent or fabric softener into the compartment for manual dos- ing. The optimum quantities of liquid de- Intelligent dosing system → "Adding detergent and care tergent and fabric softener are dis-...
Intelligent dosing system en If required, adjust the contents of Pour liquid detergent and fab- the dispenser → Page 43. ric softener into the relevant dis- pensers. If required, adjust the basic → "Detergent drawer", Page 18 dosage → Page 44. If required, adjust the programme settings → Page 39.
en Home Connect To set , press i-Dos. ¡ → "Connecting the appliance to a WLAN home network (Wi-Fi) a The display shows . without WPS function", Page 45 To set , press i-Dos again. The Home Connect app guides you To end the setting process, wait through the entire login process.
Home Connect en Press the WPS button on the Set the programme to position 2. router within the next 2 minutes. a The display shows SAP. Take note of the information in the Press documents for your router. flashes on the display. flashes on the display.
en Home Connect Press repeatedly until the dis- 16.3 Connecting the appli- play shows oFF. ance to the Home Con- a Wi-Fi is deactivated. nect app Note: The connection is automatically Requirements re-established when the Wi-Fi is ¡ The appliance is connected to the switched back on.
Home Connect en 16.8 Remote start 16.9 Data protection Enable the appliance for remote start Please see the information on data via the Home Connect app. protection. The first time your appliance is Activating remote start registered on a home network connected to the Internet, your Notes appliance will transmit the following ¡...
en Basic settings Basic settings 17 Basic settings You can configure the appliance to meet your needs. Basic settings 17.1 Overview of the basic settings Basic setting Symbol Value Description End signal 0 (off) Set the volume of the signal at the 1 (quiet) end of the programme.
Cleaning and servicing en Protect the electrical connection Remove all de- Fresh deposits ▶ on the rear against water, deter- tergent residue, are easier to re- gent and fabric softener residue. spray residue or move without other residues leaving any Switch off the appliance. immediately.
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en Cleaning and servicing Unclip the detergent drawer cover Clean the detergent drawer and and remove it. the cover with a soft, damp cloth or hand shower. Empty the detergent drawer. Dry the detergent drawer, cover and pump unit and reinsert them. Clean the pump unit with a damp cloth.
Cleaning and servicing en Clean the housing of the detergent Open the maintenance flap. drawer in the appliance. Remove the maintenance flap. Push in the detergent drawer. 18.4 Descaling ATTENTION! The use of unsuitable descaling agents, e.g. for coffee machines, may damage the appliance. For this appliance, only use de- ▶...
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en Cleaning and servicing Take the drain hose out of the Insert the drain hose into the holder. holder. CAUTION - Risk of scalding! Cleaning the drain pump When you wash at high temperat- Note: Please read the information in ures, the detergent solution gets the Safety → Page 4 and Preventing hot.
Cleaning and servicing en Clean the interior, the thread on Loosen the hose clamp and care- the pump cap and the pump hous- fully remove the water outlet hose. ing. Residual water may leak out. Make sure that the impeller in the Clean the water outlet hose and si- drain pump can be rotated.
en Cleaning and servicing Clean the filter with a small brush. 18.7 Cleaning the water inlet filter Emptying the water inlet hose In order to clean the filter, first empty the water inlet hose. Turn off the tap. Set the algodón/algodão pro- gramme.
Troubleshooting en Troubleshooting 19 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
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en Troubleshooting Fault Cause and troubleshooting "E:36 / -10" Remove any unapproved extensions from the water ▶ hose. Connecting the appliance "E:36 / -25 / -26" Drain pump is blocked. → "Cleaning the drain pump", Page 51 ▶ "E:10 / -00 / -10 / The pump for the intelligent dosing system is blocked.
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Troubleshooting en Fault Cause and troubleshooting flashes. The automatic voltage control system detects an un- authorised voltage under-usage. No remedial action possible. ▶ Note: If the power supply is stable, the programme continues to run as normal. Voltage under-usage may cause extension of a pro- gramme.
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en Troubleshooting Fault Cause and troubleshooting The appliance is not Check whether the lighting in your kitchen or other ▶ working. appliances are working. The programme does You have not pressed . not start. Press . ▶ Door is not closed. Close the door.
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Troubleshooting en Fault Cause and troubleshooting The door cannot Power failure. be opened. Open the door using the emergency release. ▶ → "Emergency release", Page 66 The water is not drain- Drain pipe or water outlet hose is blocked. ing. Clean the drain pipe and the water outlet hose. ▶...
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en Troubleshooting Fault Cause and troubleshooting The spin cycle runs The unbalanced load detection system eliminates an several times. imbalance by repeatedly redistributing the laundry. Not a fault – no action required. ▶ Note: When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
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Troubleshooting en Fault Cause and troubleshooting Heavy foam build-up Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric ▶ softener with 0.5 litres of water and pour the mix- ture into the compartment for manual dosing (not for outdoor clothing, sportswear or items stuffed with down).
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en Troubleshooting Fault Cause and troubleshooting The spin programme Start the programme. ▶ does not start. Rushing, hissing Water is flushed under pressure into the detergent noise. drawer. Not a fault – normal operating noise. ▶ Longer, whirring noise Intelligent dosing system dispenses detergent or care before the start of the products.
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Troubleshooting en Fault Cause and troubleshooting The spin result is not Select the programmes that are suitable for the ▶ satisfactory. The laun- type of fabric. dry is too wet/too → "Programmes", Page 26 damp. Drain pipe or water outlet hose is blocked. Clean the drain pipe and the water outlet hose.
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en Troubleshooting Fault Cause and troubleshooting Detergent residue on Detergents may contain water-insoluble substances the dry laundry. that deposit on the laundry. Brush out the laundry after washing and drying. ▶ Unsuitable detergent added to the dispenser of the in- telligent dosing system. Check whether the detergent used is suitable.
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Troubleshooting en Fault Cause and troubleshooting No connection to the Wi-Fi is activated but a connection to your home net- home network. work cannot be established. Ensure that the home network is available. Reconnect the appliance to the home network. → "Connecting the appliance to a WLAN home net- work (Wi-Fi) with WPS function", Page 44 → "Connecting the appliance to a WLAN home net- work (Wi-Fi) without WPS function", Page 45...
20.1 Removing the appliance again Note: More detailed instructions for For further information, see ▶ use can be found on www.siemens- → "Installation and connection", home.bsh-group.com or by scanning Page 12 and the QR code on the title page of this → "Before using for the first time", user manual.
Customer Service en 20.4 Disposing of old appli- Customer Service 21 Customer Service ance If you have any queries on use, are Customer Service Valuable raw materials can be re- unable to rectify faults on the appli- used by recycling. ance yourself or if your appliance needs to be repaired, contact Cus- WARNING tomer Service.
en Customer Service Make a note of your appliance's de- tails and the Customer Service tele- phone number to find them again quickly. 21.2 AQUA-STOP guarantee In addition to warranty claims against the seller under the purchase agree- ment and in addition to our manufac- turer's warranty, we offer compensa- tion under the following conditions.
Consumption values en Consumption values 22 Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456.
2014/53/EU. (Wi-Fi): not A detailed RED Declaration of Con- used W formity can be found online at Water pressure ¡ Minimum: www.siemens-home.bsh-group.com 100 kPa among the additional documents on (1 bar) the product page for your appliance. ¡ Maximum: 1000 kPa (10 bar) 2.4 GHz band: 100 mW max.
Declaration of Conformity en 5 GHz WLAN (Wi-Fi): For indoor use only.
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Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001610046* 9001610046 (010607)