Siemens WM14VKH0GC User Manual And Installation Instructions
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Summary of Contents for Siemens WM14VKH0GC
- Page 1 Washing machine WM14VKH0GC User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
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Page 2: Table Of Contents
Table of contents Safety .......... 4 Sorting laundry ....... 33 General information...... 4 Degrees of soiling ...... 33 Intended use........ 4 Care symbols on the care labels ... 33 Restriction on user group.... 5 Detergents and care products.. 33 Safe installation ........ 5 Detergent recommendation ... 34 Safe use ........... 7 Detergent dosage ...... 34 Safe cleaning and maintenance.. 9... - Page 3 Customer Service...... 64 Connecting your appliance to Product number (E-Nr.) and pro- the Home Connect app.... 42 duction number (FD) ...... 64 Connecting the appliance to the energy manager ...... 42 Consumption values..... 65 Activating Wi-Fi on the appliance... 43 Deactivating Wi-Fi on the appli- Technical specifications....
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Page 4: Safety
en Safety Safety Please read the safety information to ensure that you use the ap- pliance safely. General information You can find general information about this instruction manual here. ¡ Read this instruction manual carefully. Only this will ensure you use the appliance safely and efficiently. ¡... -
Page 5: Restriction On User Group
Safety en Restriction on user group Avoid risks to children and vulnerable persons. This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers. - Page 6 en Safety ¡ If the insulation of the power cord is damaged, this is danger- ous. ▶ Never let the power cord come into contact with hot appli- ance parts or heat sources. ▶ Never let the power cord come into contact with sharp points or edges.
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Page 7: Safe Use
Safety en CAUTION ‒ Risk of injury! ¡ The appliance may vibrate or move when in use. ▶ Place the appliance on a clean, even, solid surface. ▶ Align the appliance using the appliance feet and a spirit level. ¡ If hoses and power cords have been laid incorrectly, this causes a tripping hazard. - Page 8 en Safety ▶ Never expose the appliance to intense heat or humidity. ▶ Do not use steam- or high-pressure cleaners, hoses or sprays to clean the appliance. WARNING ‒ Risk of harm to health! Children can lock themselves in the appliance, thereby putting their lives at risk.
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Page 9: Safe Cleaning And Maintenance
Safety en ¡ The appliance may tip over if you sit on or lean against the open door. ▶ Do not sit on or lean against the appliance door. ▶ Do not place any objects on the appliance door. ¡ Reaching into the drum while it is still turning may cause hand injuries. - Page 10 en Safety ▶ Only use genuine spare parts when repairing the appliance. ▶ If the power cord of this appliance is damaged, it must be replaced by the manufacturer, the manufacturer's Customer Service or a similarly qualified person in order to prevent any risk.
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Page 11: Preventing Material Damage
Preventing material damage en ¡ Modified or damaged water hoses Preventing material damage Preventing material dam- may result in material damage and damage to the appliance. Never kink, crush, modify or cut ▶ through water hoses. Follow these instructions to avoid ma- Only use the water hoses sup- terial damage and damage to the ap- ▶... -
Page 12: Save Energy And Conserve Re- Sources
en Environmental protection and saving energy Wash the laundry without prewash. Save energy and conserve re- Washing with prewash increases sources the programme duration and in- If you follow these instructions, your creases energy and water con- appliance will use less electricity and sumption. -
Page 13: Installation And Connection
Installation and connection en Check the appliance for visible Installation and connection Installation and connec- damage. tion ATTENTION! Objects remaining in the drum that are not designed for You can find out where and how best operation with the appliance may to install your appliance here. -
Page 14: Requirements For The Installation Location
en Installation and connection Water inlet hose Installation location Requirements On a base Secure the appliance Cover caps with fixing brackets → Page 31. Requirements for the installation location The appliance may "wander" when it spins. Observe the instructions for On a wooden joist Place the appliance the installation location. -
Page 15: Connecting The Appliance
Installation and connection en Unscrew and remove all four Put on the four cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps. Pull the power cord out of the holder. Connecting the appliance Remove the four sleeves. -
Page 16: Aligning The Appliance
en Installation and connection Connect the water inlet hose. Drainage into a si- phon. Secure the connec- tion point with a (24– 40 mm) hose clamp. Drainage into a wash basin. Fix and secure the wa- ter outlet hose with an elbow → Page 31. - Page 17 Installation and connection en To align the appliance, turn the ap- pliance feet. Check that the appli- ance is level using a spirit level. All appliance feet must stand firmly on the ground. Screw the lock nuts tightly against the housing using a WAF 17 wrench.
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Page 18: Familiarising Yourself With Your Appliance
en Familiarising yourself with your appliance Familiarising yourself with your appliance Familiarising yourself with your appliance Familiarise yourself with the parts of your appliance. Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured. -
Page 19: Detergent Drawer
Familiarising yourself with your appliance en Detergent drawer Manual dosing compartment Below is an overview of the structure : Dispenser for fabric softener of the detergent drawer. or detergent : Dispenser for detergent Controls The controls are used to configure all functions of your appliance and to obtain information about the operating status. -
Page 20: Display
en Display Display Display The display shows the current settings, options or relevant information. Display Designation Description 0:40 Programme duration/ Approximate expected programme duration or pro- programme time re- gramme time remaining. maining "Ready in" time The programme end has been set and the remaining number of hours is displayed. - Page 21 Display en Display Designation Description End of programme Programme status Childproof lock ¡ Lights up: The childproof lock is activated. ¡ Flashes: The childproof lock is active and the pro- gramme selector has been adjusted. → "Deactivating the childproof lock", Page 38 ...
- Page 22 en Display Display Designation Description ¡ No water pressure. → "Error code / Fault display / Signal", Page 53 ¡ The water pressure is too low. Detergent drawer The detergent drawer has not been pushed in fully. → "Error code / Fault display / Signal", Page 53 E:60 / -2B Error Error code, error display, signal.
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Page 23: Buttons
Buttons en Buttons Buttons Below is an overview of the buttons and their setting options. The selection of programme settings depends on the selected programme. You can see the selection options for each programme in the overview for → "Programmes", Page 25. Button Selection Description Start / Reload... - Page 24 en Buttons Button Selection Description Remote Start ¡ Activate If you briefly press the button, the appliance will be enabled for remote start via the Home Con- ¡ Deactivate nect app ¡ Open the If you press the button for approx. 3 seconds, the Home Connect Home Connect menu opens.
- Page 25 Programmes en Less Ironing Prewash Spin Speed (Rinse Hold) Extra Rinse varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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Page 26: Programmes
en Programmes Less Ironing Prewash Spin Speed (Rinse Hold) Extra Rinse varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg) - Page 27 Programmes en Less Ironing Prewash Spin Speed (Rinse Hold) Extra Rinse varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
- Page 28 en Programmes Less Ironing Prewash Spin Speed (Rinse Hold) Extra Rinse varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
- Page 29 Programmes en Less Ironing Prewash Spin Speed (Rinse Hold) Extra Rinse varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
- Page 30 en Programmes Less Ironing Prewash Spin Speed (Rinse Hold) Extra Rinse varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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Page 31: Accessories
Accessories en Accessories Accessories Only use original accessories. These have been made especially for your appli- ance. Here you can find an overview of your appliance's accessories and how to use them. Order number Water inlet hose extension Extend the water inlet hose for WZ10131 cold water or AquaStop (approx. -
Page 32: Laundry
en Laundry Laundry Laundry You can wash all items that the man- ufacturer has marked as machine- washable on the care label and fab- rics made from hand-washable wool using your appliance. Preparing the laundry ATTENTION! To prevent foaming, use only half Objects remaining in the laundry may of the amount of detergent recom- damage the laundry and the drum. -
Page 33: Sorting Laundry
Detergents and care products en – Type of fabric and fibre type Sorting laundry – Whites Note: Please read the safety informa- – Colours tion → Page 4 to ensure that you use Wash new coloured items the appliance safely. separately the first time you wash them. -
Page 34: Detergent Recommendation
en Detergents and care products products. You can use all detergents ¡ Do not mix different liquid deter- and care products which are suitable gents for domestic washing machines. ¡ Do not mix detergent and fabric softener Note: Please read the safety informa- ¡... -
Page 35: Basic Operation
Basic operation en Water hardness Hardness range Total hardness in mmol/l German degrees in °dH soft (I) 0–1.5 0–8.4 medium (II) 1.5– 2.5 8.4–14 hard (III) over 2.5 over 14 Example of a manufacturer's instructions for detergent These example values refer to a standard load of 4–5 kg. -
Page 36: Adjusting The Programme Set- Tings
en Basic operation Open the door. If necessary, adjust the pro- gramme settings → Page 36. Ensure that the drum is empty. Separate the laundry and place it Adjusting the programme set- in the drum. tings Note: Ensure that there is no laun- dry trapped in the door. Depending on the programme and Close the door. -
Page 37: Starting The Programme
Basic operation en Starting the programme Cancelling the programme Note: If you want to change the time Once the programme has started, until the programme ends, set the you can cancel it at any time. "Ready in" time first. Note: Please read the safety informa- Press Start / Reload . -
Page 38: Switching Off The Appliance
en Childproof lock a The childproof lock remains active Switching off the appliance even after the appliance has been Press . switched off. Deactivating the childproof lock Requirement: To deactivate the childproof lock, the appliance must be switched on. Press and hold the two ... -
Page 39: Dispenser Contents
Intelligent dosing system en ¡ If you change the liquid detergent Dispenser contents or fabric softener, empty and clean When it leaves the factory, the dis- the dispenser beforehand. penser is set for fabric softener . → "Cleaning the detergent drawer", Alternatively, you can also use this Page 46 dispenser for a second liquid deter-... -
Page 40: Home Connect
en Home Connect To adjust the setting, press . ¡ Operating the appliance on the ap- pliance itself always takes priority. To end the setting process, wait During this time it is not possible briefly. to operate the appliance using the Note: To adjust the basic dosage for Home Connect app. -
Page 41: Connecting The Appliance To A Wlan Home Network (Wi-Fi) Without Wps Function
Home Connect en a The appliance now sets up its own Wi-Fi network with the name (SSID) HomeConnect. If the display shows Err , the appli- ance is not connected to the home network. Call up the Wi-Fi settings on the Check whether your appliance is ‒... -
Page 42: Connecting Your Appliance To The Home Connect App
en Home Connect Carry out the steps in the only when your home photovoltaic Home Connect app to connect the system can provide sufficient energy appliance. or the energy tariff is good. a If the display shows and lights Requirements up permanently, the appliance is ¡... -
Page 43: Activating Wi-Fi On The Appliance
Home Connect en Press Start / Reload . Deactivating Wi-Fi on the appli- a The display shows and Flex ance Start is activated. The appliance waits to be started by the smart Press and hold Remote Start energy system (energy manager). for at least three seconds. -
Page 44: Remote Diagnostics
Remote A detailed RED Declaration of Con- Diagnostics in your country, please formity can be found online at visit the service/support section of www.siemens-home.bsh-group.com your local website: www.home-con- among the additional documents on nect.com the product page for your appliance. -
Page 45: Basic Settings
Basic settings en Basic settings Basic settings You can configure the appliance to meet your needs. Overview of basic settings Below is an overview of the basic settings on your appliance. Basic setting Programme position Value Description End signal 0 (off) Set the volume of the 1 (quiet) signal at the end of the... -
Page 46: Cleaning And Servicing
en Cleaning and servicing Press Spin Speed and, at the Add washing powder. same time, turn the programme selector to position 2. Cleaning the detergent drawer a The display shows the current If you change detergent or the deter- value. gent drawer is dirty, clean the deter- Set the programme selector to the gent drawer and the pump unit of the required position. - Page 47 Cleaning and servicing en Clean the detergent drawer and the lid with a soft, damp cloth or hand shower. Empty the detergent drawer. Dry the detergent drawer, lid and pump unit and reinsert them. ATTENTION! The pump unit con- tains electrical components. Do not clean the pump unit in the ▶...
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Page 48: Descaling
en Cleaning and servicing Push in the detergent drawer. Remove the maintenance flap. Descaling If you add detergent correctly, you do not need to descale your appliance. If you still wish to use descaler, follow the manufacturer's instructions for use. ATTENTION! The use of unsuitable descaling agents, e.g. - Page 49 Cleaning and servicing en CAUTION - Risk of scalding! Cleaning the drain pump When you wash at high temperat- Note: Please read the safety informa- ures, the detergent solution gets tion → Page 4 to ensure that you use hot. the appliance safely. Do not touch the hot detergent ▶...
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Page 50: Cleaning The Water Outlet Hose At The Siphon
en Cleaning and servicing Make sure that the impeller in the Cleaning the water outlet hose at drain pump can be turned. the siphon Replace the pump cap. If the water outlet hose at the siphon is dirty or the detergent solution is not being pumped out, you must clean these. -
Page 51: Clean The Water Inlet Filters
Cleaning and servicing en Clean the filter with a small brush. Clean the water inlet filters. Connect the water inlet hose and check for leaks. Clean the filter in the water inlet in the event of blockages or if the water pressure is too low. - Page 52 en Cleaning and servicing Use pliers to remove the filter. Clean the filter with a small brush. Reinsert the filter. Connect the hose and check for leaks.
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Page 53: Troubleshooting
Troubleshooting en Troubleshooting Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Improper repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶... - Page 54 en Troubleshooting Fault Cause troubleshooting "E:10 / -00 / -10 / -20" The pump for the intelligent Switch off the appliance. dosing system is blocked. Clean the pump unit. → "Cleaning the detergent drawer", Page 46 If this indicator appears again, call our after-sales service. → "Customer Service", Page 64 Note: You can start the washing pro- gramme if you deactivate the intelli-...
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Page 55: Malfunctions
Troubleshooting en Fault Cause troubleshooting Detergent dosage is too Immediate measure: Mix one table- ▶ high. spoon of fabric softener with 0.5 litres of water and pour the mixture into the compartment for manual dosing (not for outdoor clothing, sportswear or items stuffed with down). - Page 56 en Troubleshooting Fault Cause troubleshooting The programme does not The detergent drawer has Push the detergent drawer in as far ▶ start. not been pushed in as far as as it will go. it can go. The pump for the intelligent Switch off the appliance.
- Page 57 Troubleshooting en Fault Cause troubleshooting → "Resuming the programme when The water is not draining. the programme status is Rinse Hold", Page 37 The water outlet hose is con- Install the water outlet hose at a ▶ nected too high. maximum height of 1 metre. → "Technical specifications", Page 65 Water is not flowing in.
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Page 58: Noise
en Troubleshooting Fault Cause troubleshooting Vibrations and movement of The appliance feet are not Secure the appliance feet. Aligning ▶ the appliance whilst spin- fixed. the appliance ning. Transit bolts have not been Removing the transit bolts ▶ removed. Drum does not turn, water Load detection is active. -
Page 59: Problem With Results
Troubleshooting en Fault Cause troubleshooting → "Cleaning the drain pump", Banging noises, rattling in Foreign bodies have got into ▶ the drain pump. the drain pump. Page 48 Slurping, rhythmical suction The drain pump is active, the Not a fault – normal operating ▶... - Page 60 en Troubleshooting Fault Cause troubleshooting Detergent residue on the Refill the dispenser. → "Filling the dispenser", Page 38 damp washing. Basic dosage is not correctly If intelligent dosing is activated, re- ▶ duce the basic dosage → Page 39. adjusted. Detergent residue on the dry Detergents may contain wa- Brush out the laundry after washing ▶...
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Page 61: Home Connect Problem
Troubleshooting en Home Connect problem Fault Cause troubleshooting HomeConnect is not work- Different causes are pos- Go to www.home-connect.com. ▶ ing correctly. sible. → "Activating Wi-Fi on the appli- No connection to the home Wi-Fi is switched off. ▶ network. ance", Page 43 Wi-Fi is activated but a con- Ensure that the home network is nection to your home net-... -
Page 62: Emergency Release
en Transportation, storage and disposal Unplug the appliance's mains plug. Emergency release Drain the remaining detergent To remove the laundry in the event of solution. a power failure, for example, you can → "Cleaning the drain pump", manually release the door. Page 48 Detach the hoses. -
Page 63: Using The Appliance Again
Transportation, storage and disposal en Start the Drain programme. a The unused detergent cannot flow straight into the outlet during the next wash. Disposing of old appliance Valuable raw materials can be re- claimed by recycling. WARNING Risk of harm to health! Insert the power cord into the Children can lock themselves in the holder... -
Page 64: Customer Service
en Customer Service ¡ On the rear of the appliance. Customer Service Customer Service Make a note of your appliance's de- tails and the Customer Service tele- If you have any queries on use, are phone number to find them again unable to rectify faults on the appli- quickly. -
Page 65: Consumption Values
Consumption values en Consumption values Consumption values The indicated consumption values are approximate. The values may deviate from the indicated values depending on water pres- sure, water hardness, water inlet temperature, ambient temperature, type of laundry, amount and soiling of laundry, detergent used, fluctuations in the mains voltage and selected settings. - Page 68 BSH Hausgeräte GmbH Carl-Wery-Straße 34 81739 München GERMANY www.siemens-home.bsh-group.com Manufactured by BSH Hausgeräte GmbH under Trademark License of Siemens AG *9001490094* 9001490094 (991211)