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Washing machine WM14N227IT User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Table of contents Safety .......... 4 Sorting laundry ....... 32 General information...... 4 Degrees of soiling ...... 32 Intended use........ 4 Care symbols on the care labels ... 32 Restriction on user group.... 5 Detergents and care products.. 33 Safe installation ........ 5 Detergent recommendation ... 33 Safe use ........... 7 Detergent dosage ...... 34 Safe cleaning and maintenance.. 9...
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Cleaning the drain pump.... 42 Cleaning the water outlet hose at the siphon........ 44 Cleaning the water inlet filter.. 45 Troubleshooting...... 46 Error code / Fault display / Sig- nal........... 46 Malfunctions ........ 47 Noise .......... 51 Problem with results....... 51 Leakage.......... 53 Odours.......... 53 Emergency release ...... 54 Transportation, storage and disposal .........
en Safety Safety Please read the safety information to ensure that you use the ap- pliance safely. General information You can find general information about this instruction manual here. ¡ Read this instruction manual carefully. Only this will ensure you use the appliance safely and efficiently. ¡...
Safety en Restriction on user group Avoid risks to children and vulnerable persons. This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers.
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en Safety ¡ If the insulation of the power cord is damaged, this is danger- ous. ▶ Never let the power cord come into contact with hot appli- ance parts or heat sources. ▶ Never let the power cord come into contact with sharp points or edges.
Safety en CAUTION ‒ Risk of injury! ¡ The appliance may vibrate or move when in use. ▶ Place the appliance on a clean, even, solid surface. ▶ Align the appliance using the appliance feet and a spirit level. ¡ If hoses and power cords have been laid incorrectly, this causes a tripping hazard.
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en Safety ▶ Never expose the appliance to intense heat or humidity. ▶ Do not use steam- or high-pressure cleaners, hoses or sprays to clean the appliance. WARNING ‒ Risk of harm to health! Children can lock themselves in the appliance, thereby putting their lives at risk.
Safety en ¡ The appliance may tip over if you sit on or lean against the open door. ▶ Do not sit on or lean against the appliance door. ▶ Do not place any objects on the appliance door. ¡ Reaching into the drum while it is still turning may cause hand injuries.
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en Safety ▶ Only use genuine spare parts when repairing the appliance. ▶ If the power cord of this appliance is damaged, it must be replaced by the manufacturer, the manufacturer's Customer Service or a similarly qualified person in order to prevent any risk.
Preventing material damage en Make sure that the valve hous- ▶ Preventing material damage Preventing material dam- ing for the water inlet hose does not come into contact with its surroundings and is not subjec- ted to any external forces. Follow these instructions to avoid ma- Preventing material damage Ensure that the inner diameter terial damage and damage to the ap-...
en Environmental protection and saving energy Do not use cleaning products "Add " → Page 34 detergent based ▶ with a high alcohol content. on the laundry's degree of soiling. Do not use hard scouring pads ▶ For light to normal soiling, a smal- or cleaning sponges.
Installation and connection en ATTENTION! Energy saving mode Objects remaining in the drum that If you do not use the appliance for an are not designed for operation with extended period, it automatically the appliance may cause material switches to energy-saving mode. All damage and damage to the appli- displays go out and Avvio / Reload ance.
en Installation and connection Contents of package After unpacking all parts, check for any damage in transit and completeness of the delivery. Requirements for the installa- Washing machine tion location Accompanying documents The appliance may "wander" when it Elbow for fixing the water outlet hose spins.
Installation and connection en Installation location Requirements WARNING Risk of electric shock! On a wooden joist Place the appliance The appliance contains live parts. floor on a water-resistant Touching live parts is dangerous. wooden board which Do not operate the appliance ▶...
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en Installation and connection Pull the hoses out of the holders. Remove the four sleeves. Unscrew and remove all four Put on the four cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps.
Installation and connection en ATTENTION! Connecting the appliance When draining, the water outlet hose Connect your appliance to the power is subject to water pressure and may supply, water inlet and water outlet. come loose from the installed con- nection point. Connecting the water inlet hose Secure the water outlet hose ▶...
en Installation and connection Screw the lock nuts tightly against Aligning the appliance the housing using a WAF 17 In order to reduce noise and vibra- wrench. tion and to prevent the appliance from moving, align the appliance cor- rectly. Note: Please read the information in the "Safety"...
Familiarising yourself with your appliance en Familiarising yourself with your appliance Familiarising yourself with your appliance Familiarise yourself with the parts of your appliance. Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
en Familiarising yourself with your appliance Detergent drawer Measuring aid for liquid detergent → "Using a measuring aid for liquid Below is an overview of the structure detergent", Page 36 of the detergent drawer. Compartment II: ¡ Detergent for main wash ¡ Water softener ¡...
Display en Display Display The display shows the current settings, options or relevant information. Display Display Designation Description 0:40 Programme duration/ Approximate expected programme duration or pro- programme time re- gramme time remaining. maining "Ready in" time The programme end has been set and the remaining number of hours is displayed.
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en Display Display Designation Description End of programme Programme status Childproof lock ¡ Lights up: The childproof lock is activated. ¡ Flashes: The childproof lock is active and the pro- gramme selector has been adjusted. → "Deactivating the childproof lock", Page 38 Extra Rinse Additional rinse cycle is activated.
Buttons en Buttons Buttons Below is an overview of the buttons and their setting options. Buttons The selection of programme settings depends on the selected programme. You can see the selection options for each programme in the overview for → "Programmes", Page 24. Button Selection Description...
en Accessories Accessories Accessories Only use original accessories. These have been made especially for your appli- Accessories ance. Here you can find an overview of your appliance's accessories and how to use them. Order number Water inlet hose extension Extend the water inlet hose for WZ10131 cold water or AquaStop (approx.
Laundry en Pull out the detergent drawer. Push in the detergent drawer. Pour approx. 1 litre of tap water Press Avvio / Reload (Start / Re- into compartment II. load) to start the programme. a The display shows the remaining programme duration. a After the programme has ended, the display shows: "End".
en Laundry – Close bed covers and cushion Sorting laundry covers Note: Please read the information in – Close all zips, Velcro fasteners, the "Safety" → Page 4 and "Prevent- hooks and eyes ing material damage" → Page 11 sec- – Tie cloth belts and apron strings tions to ensure that you use the appli- together or use a mesh laundry ance safely.
Detergents and care products en Symbol Washing process Recommended programme Particularly gentle Delicates/Silk for washing by hand Hand wash Wool Not suitable for machine-washing – Tip: You can find more information The manufacturer's instructions for about care symbols at www.gine- use and dosage can be found on the tex.ch.
en Detergents and care products Tip: Visit www.cleanright.eu to find further information on detergents, care products and cleaning agents for domestic use. Detergent dosage Use the correct detergent dosage to ¡ Water hardness achieve optimal washing results and You can find out how hard your save resources.
Basic operation en Adjusting the programme set- Basic operation Basic operation tings You can find out everything you need Basic operation Depending on the programme and to know about operating your appli- programme progress, you can adjust ance here. or activate/deactivate the settings. Note: Overview of all programme set- Switching on the appliance tings:...
en Basic operation Note: Ensure that there is no laun- Insert the detergent drawer. dry trapped in the door. Close the door. Using a measuring aid for li- quid detergent If you order the measuring aid as an accessory, you must use the measur- ing aid.
Basic operation en a The display shows either the pro- Close the door. gramme duration or the "Ready in" Press Avvio / Reload. time. a After the programme has ended, Cancelling the programme the display shows: "End". Once the programme has started, Adjusting the "Ready in"...
en Childproof lock Remove the laundry. Childproof lock Childproof lock Secure your appliance against being Childproof lock operated unintentionally using the controls. Activating the childproof lock Press and hold the two 3 sec. ▶ buttons for approx. 3 seconds. a The display shows a The controls are locked.
Basic settings en Basic settings Basic settings You can configure the appliance to meet your needs. Basic settings Overview of the basic settings Below is an overview of the basic settings on your appliance. Basic setting Programme pos- Value Description ition End signal 0 (off) Set the volume of the signal at the end of...
en Cleaning and servicing Changing the basic settings Remove all detergent Fresh deposits are residue, spray residue easier to remove Set the programme selector to po- or other residues im- without leaving any sition 1. mediately. residue. Keep the appliance This allows the resid- door and detergent ual water to dry, redu- drawer open after...
Cleaning and servicing en Press down on the insert and re- Fit the insert and lock it into place. move the detergent drawer. Cleaning the opening for the deter- Press out the insert upwards from gent drawer. below. Push in the detergent drawer. Clean the detergent drawer and in- sert with water and a brush, and Descaling...
en Cleaning and servicing Slide a receptacle under the open- Cleaning the drain pump ing. Clean the drain pump in the event of faults, e.g. blockages or rattling noises. Emptying the drain pump Note: Please read the information in the "Safety" → Page 4 and "Prevent- ing material damage"...
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Cleaning and servicing en Cleaning the drain pump CAUTION - Risk of scalding! When you wash at high temperat- Note: Please read the information in ures, the detergent solution gets the "Safety" → Page 4 and "Prevent- hot. ing material damage" → Page 11 sec- Do not touch the hot detergent tions to ensure that you use the appli- ▶...
en Cleaning and servicing Insert the maintenance flap and Loosen the hose clamp and care- lock it into place. fully remove the water outlet hose. Residual water may leak out. Close the maintenance flap. Clean the water outlet hose and si- Before the next wash phon connecting piece.
Cleaning and servicing en Clean the filter with a small brush. Cleaning the water inlet filter Clean the filter in the water inlet in the event of blockages or if the water pressure is too low. Emptying the water inlet hose In order to clean the filter, first empty the water inlet hose.
en Troubleshooting Troubleshooting Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
Troubleshooting en Fault Cause Troubleshooting → "Cleaning the drain pump", "E:36 / -25 / -26" Drain pump is blocked. ▶ Page 42 The water pressure is low. No remedial action possible. The filter in the water inflow "Clean the water inflow filter" ▶ → Page 45.
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en Troubleshooting Fault Cause Troubleshooting The appliance is not work- There has been a power cut. Check whether the lighting in your ▶ ing. kitchen or other appliances are working. The programme does not You have not pressed Av- Press Avvio / Reload. ▶...
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Troubleshooting en Fault Cause Troubleshooting The water is not draining. – –– is activated. Continue the programme by select- ▶ ing Centrifuga or Scarico acqua and pressing Avvio / Reload. → "Resuming the programme when the programme status is Rinse Hold", Page 37 The water outlet hose is con- Install the water outlet hose at a ▶...
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en Troubleshooting Fault Cause Troubleshooting The programme duration The unbalanced load detec- Not a fault – no action required. ▶ changes during the wash tion system eliminates an im- Note: When loading, where possible, cycle. balance by repeatedly redis- place large and small items of laundry tributing the laundry.
Troubleshooting en Fault Cause Troubleshooting High spin speed not Note: Where possible, mix large and reached. small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle. Start the Centrifuga programme. ▶ The spin programme does Drain pipe or water outlet Clean the drain pipe and the water ▶...
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en Troubleshooting Fault Cause Troubleshooting Creasing. The load is too large. The next time you run a wash cycle, ▶ reduce the amount of laundry being loaded. The wrong programme is se- Select the programmes that are ▶ lected for the type of fabric. suitable for the type of fabric.
Troubleshooting en Leakage Fault Cause Troubleshooting Water is leaking out at the Water inlet hose is not cor- Connect the water supply hose cor- water inlet hose. rectly/securely connected. rectly. Connecting the water inlet hose Tighten the screw connection. Water is leaking out at the The water outlet hose is Replace the damaged water outlet ▶...
en Transportation, storage and disposal Unplug the appliance's mains plug. Emergency release Drain the remaining detergent To remove the laundry in the event of solution. a power failure, for example, you can → "Cleaning the drain pump", manually release the door. Page 42 Detach the hoses.
Transportation, storage and disposal en Insert all screws into the four Pour approx. 1 litre of water into transit bolts and tighten slightly. compartment II in the detergent drawer. Start the Scarico acqua pro- gramme. a The unused detergent cannot flow straight into the outlet during the next wash.
en Customer Service Detailed information on the warranty Customer Service Customer Service period and terms of warranty in your country is available from our after- If you have any queries on use, are Customer Service sales service, your retailer or on our unable to rectify faults on the appli- website.
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Customer Service en ¡ A claim can only be made under the guarantee if the appliance has been correctly installed and con- nected with Aqua-Stop according to our instructions; this also in- cludes correctly fitting the Aqua- Stop extension (genuine access- ory).
en Consumption values Consumption values Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456.
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Technical specifications en Water pressure ¡ Minimum: 100 kPa (1 bar) ¡ Maximum: 1000 kPa (10 bar) Length of the water in- 150 cm let hose Length of the water 150 cm outlet hose Length of the power 160 cm cord Max. draining height 100 cm Minimum draining 60 cm height Depending on the appliance specifications More information about your model...
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BSH Hausgeräte GmbH Carl-Wery-Straße 34 81739 München GERMANY www.siemens-home.bsh-group.com Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001543749* 9001543749 (000814)