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Troubleshooting Initial Startup Problems
Your Cisco ASR 1000 Series Router went through extensive testing before leaving the factory. However,
if you encounter problems starting the router, use the information in this chapter to help isolate the cause
of the problems. This chapter contains the following sections:
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The procedures in this chapter assume that you are troubleshooting the initial system startup and that
your router is in the original factory configuration.
If you have removed or replaced components or changed any default settings, the recommendations in
this chapter might not apply. Make sure to review the safety warnings listed in the Regulatory
Compliance and Safety Information for the Cisco ASR 1000 Series Aggregation Services Routers
publication that accompanied your Cisco ASR 1000 Series Router before using the troubleshooting
procedures in this chapter.
Note
For operations and maintenance information, such as checking the LEDs, checking status using show
commands, what to do when installation is not successful, that is specific to the Cisco ASR 1000 Series
Aggregation Services Routers, see
Maintenance
Troubleshooting Overview
This section describes the methods used in troubleshooting the router. The troubleshooting methods are
organized according to the major subsystems in the router.
If you are unable to solve a problem on your own, you can contact a Cisco customer service
representative for assistance. When you call, have the following information ready:
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OL-13208-11
Troubleshooting Overview, page C-1
Online Troubleshooting Resources, page C-2
General Troubleshooting Tips, page C-2
Troubleshooting the Upgrade, page C-6
Replacing or Recovering a Lost Password, page C-9
Guide.
Date you received the router and the chassis serial number (label located on the chassis, see
Number Label Location" section on page
Installed SPAs.
Use the show platform command to determine which SPAs are installed if possible.
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Cisco ASR 1000 Series Aggregation Services Routers Hardware Installation Guide
A P P E N D I X
Cisco ASR 1000 Series Aggregation Services Routers Operations and
1-18).
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C-1
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Troubleshooting
