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SmartAX MA5612 Multi-service Access Module
Maintenance Guide
Step 11 Check whether the power board is working properly by referring to the status of power supply
indicators on the board. For the status description of the power supply indicators, see
Indicators
l
l
Step 12 Replace the power board with another one. Then, check whether the fault is rectified.
l
l
Step 13 Check the device hardware and the ambient environment.
1.
2.
3.
4.
Step 14 Record the results of the preceding steps in a fault report (see Fault Report Form), fill out the
entire form, and then submit it to Huawei for technical support (see
Assistance).
Step 15 End.
----End
4.4 Troubleshooting Fax and Modem Services
This chapter describes how to troubleshoot common fax and modem services based on the H.
248 protocol.
4.4.1 Fax Service Failures
This section describes how to troubleshoot common fax service failures, such as when a fax fails
to send, the fax image is blurred, or the fax rate is low.
Issue 01 (2012-07-25)
.
If the power board is working properly, go to
If the power board is not working properly, go to
If the fault is rectified, go to
If the fault persists, go to
Ensure that the device is grounded. For details, see
Device. Then, check whether the fault is rectified.
l If the fault is rectified, go to
l If the fault persists, go to
Check whether the MA5612 is operating properly.
Check for leaks in the roof of the cabinet, water trails on the chassis, dust in the interior of
the chassis, and evidence of vermin. Also check whether the chassis is properly sealed.
l Wipe away any water and clear away any unwanted debris. Ensure that the equipment
room is waterproof and the chassis is properly sealed. (The chassis keeps insects or
rodents out of the cabinet.) Then, go to
l If there is no evidence of water or vermin, go to
Take the phone off the hook to check whether the fault is rectified.
l If the fault is rectified, go to
l If the fault persists, go to
Check whether there is any source of high-frequency electromagnetic interference exists
around the MA5612 and the subscriber line. If there is such a source, remove it from the
area and check whether the fault is rectified.
l If the fault is rectified, go to
l If the fault persists, go to
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
4 Troubleshooting Services Transmitted Through a GE Port
Step
Step
15.
Step
13.
Step
15.
Step
13.2.
Step
13.3.
Step
15.
Step
13.4.
Step
15.
Step
14.
13.
Step
12.
2.1 Checking the Grounding of the
Step
13.4.
Contacting Huawei for
A.1
103
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Troubleshooting
