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SmartAX MA5612 Multi-service Access Module
Maintenance Guide
[YYYY-MM-DD XX (carrier name) in XX (region name)] XX (brief description of a
fault)
Fault symptom
Networking information
Version Information
(Optional) Fault cause
analysis
Issue 01 (2012-07-25)
Including but not limited to:
l Detailed fault symptom: Describe the fault symptom in
detail.
l Background information about the fault: Describe what
operations have been performed by users or maintenance
engineers before the fault occurs and whether data
modification or relevant operations are performed on
other devices in a same networking.
l Fault time: Write down the time when the fault occurs.
l Fault range: Describe whether the fault occurs on single
offices or all offices, or on a single port or all ports, or on
a single board or all boards.
l Fault probability: Describe whether the fault occurs on
a probability basis.
Describe all networking information (do not write down only
the name of the access network equipment. Instead, provide
the detailed description of connections between the lower
equipment and the upper equipment). The networking
diagram can be provided.
The description is specific to the minimum NE, including
relevant equipment such as access network equipment,
transmission equipment, and switches. This aims to know
about the peripheral equipment of the access network.
Including but not limited to:
l Equipment version and patch information: Run the display
language, display version, anddisplay patchcommands
respectively.
l Board configuration, board software, bar code
information: Run the display board 0, anddisplay
version commands to query the board information. You
can read the bar code (close to the ejector level) on the
front panel of the board.
l If terminals are involved, relevant information about the
terminals (such as terminal type and terminal vendor)
needs to be provided.
l If network management system (NMS) equipment or core
network equipment is involved, its version information
needs to be provided.
l In the case of faults in the VoIP service, the DSP version
ID needs to be provided. (The DSP version ID can be
queried by running the display version command.)
Based on the obtained fault information, analyze possible
causes. This item is optional.
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Copyright © Huawei Technologies Co., Ltd.
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