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10.4
Customer Support Functions
Function Description
10.4.1
The firmware is able to execute and provide certain diagnostic and test functions. These functions are deacti-
vated by default. It is only necessary to activate these functions via the diagnostic function if you assume the
device is not working as expected and you contacted the Siemens Energy Customer Support Center to get
additional diagnostic information on the device status (see chapter
Activate Diagnostic Function 1 – Diagnosis HTML Server on Port 8080
NOTE
i
i
For the analysis of a potential problem or malfunction, contact the Siemens Customer Support Center.
The following table contains URL addresses that can be used if the Siemens Customer Support Center needs to
execute a diagnostic analysis.
HTML Page (URL)
/printf
/fehler
/memstatistic
/sntp
/ethst
/sdcardstatistic
/exbuf
Activate Diagnostic Function 2 – Test Functions via Modbus TCP
It is possible to use Modbus TCP to access various test functions via the holding register. With the default
settings, these test functions are deactivated. Read/write access to the Modbus register is not allowed. If
access to the associated Modbus register is requested, the error exception code 02 returns, stating:
ILLEGAL_DATA_ADDRESS.
Configuration via User Interface
10.4.2
Diagnosis
The device is able to execute and provide certain diagnostic and test functions. These functions are deacti-
vated by default. It is only necessary to activate these functions via the diagnostic function if you assume the
device is not working as expected and you contacted the Siemens Energy Customer Support Center to get
additional diagnostic information on the device status.
NOTE
i
i
Activate the following functions only on request of the Siemens Energy Customer Support Center.
To change the Function activation settings in the Maintenance tab, proceed as follows:
•
In the navigation window, click Customer support functions.
SICAM, SICAM Q100 7KG95xx, Manual
E50417-H1040-C522-A9, Edition 06.2021
Description
Diagnosis log is shown.
Error log is shown.
Table with runtime and stack usage of all tasks
TCP/IP stack dynamic memory statistics, for example, are shown.
SNTP diagnosis is shown, for example, responses of NTP servers.
Ethernet statistics (Ethernet switch registers, Ethernet MAC registers, and
statistics) is shown.
SD card information as well as speed and access statistics
Additional information if a fatal error occurred in the device
10.4 Customer Support Functions
10.4.2 Configuration via User
System Functions
Interface).
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Table of Contents
Troubleshooting
