Blind Transfer; Call Back Queuing - Cisco 7960 User Manual
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Also See for 7960:
- Administrator's manual (212 pages) ,
- User manual (186 pages) ,
- Administration manual (150 pages)
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3.
Enter the associated billing code for the call.
NOTE: On the 7960 MGCP phone, the billing code tones are heard by the
other party. On the 7960 SCCP, the other party will not hear the billing code
tones.This can affect the performance of interactive voice response (IVR)
applications, since the IVR will respond to tones it recognizes. An example
would be a voice mail menu if you are leaving a message.
4.
Press the more soft key twice to reach the Billing soft key.
5.
Re-press the Billing soft key.
Blind Transfer
Use this feature to transfer a call to another number without having to announce it.
See also "One-Touch Transfer" on page 55 and "Transfer" on page 77.
1.
Tell the calling party you will transfer the call, then press the more soft key.
2.
Press the blind transfer (BlindXfr) soft key. The call is placed on hold and you
hear a dial tone.
3.
Dial the number to which you want to transfer the call.
4.
Press the Dial soft key.
5.
Hang up.
Call Back Queuing
This feature instructs the VoIP system to call you when a previously unavailable
outgoing line becomes available. (See also "Hold-on Queuing" on page 24.)
When you try to make an external call and all outgoing lines are unavailable, you
will hear a recorded announcement. When you hear the announcement, follow
these steps:
1.
Press the more soft key until you find the screen with the Call Back soft key.
2.
Press the Call Back soft key.
3.
Hang up. When the line becomes available, the system calls your station with
a system ring (two short rings).
4.
Answer the call to have the system automatically dial the external number for
you.
NOTE: You can access the line at any time by pressing the line button, the
speaker button or by picking up the handset. You hear a message that all
trunks are busy and you are queued for the next available trunk. Find and
press the Call Back soft key and hang up to remain queued. If you hang up
without pressing Call Back, you are removed from the queue. While you are
queued, the line is unavailable for use.
Cisco 7960/7940 Telephone User Guide
621-00000116
System Telephone Features
25
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