Online Troubleshooting Resources; General Troubleshooting Tips - Cisco ASR 1013 Hardware Installation Manual
Asr 1000 series
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Also See for ASR 1013:
- Installation manual (42 pages) ,
- Quick start manual (37 pages) ,
- Replacing (120 pages)
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Online Troubleshooting Resources
• Installed SPAs.
• Cisco software release number.
• Brief description of the symptoms and steps you have taken to isolate and solve the issue.
• Maintenance agreement or warranty information.
Online Troubleshooting Resources
In addition to following the subsystems approach to troubleshooting, a variety of online troubleshooting
resources are available.
• Cisco ASR 1000 Series Aggregation Services Routers Troubleshooting Guide contains information to
• Cisco.com registered users can access various troubleshooting tools such as Software Advisor, Cisco
General Troubleshooting Tips
The following table lists general troubleshooting tips.
Note
You must always have two power supplies installed on the Cisco ASR 1000 Series Routers to ensure
sufficient cooling for the box. The system fans are inside the power supply and must spin for cooling.
Since all the system fans can be powered by one power supply, it is not required for the second power
supply to be powered on, but it must be installed.
Table 138: General Startup Troubleshooting Tips
Symptom
System fails to power on
Cisco ASR 1000 Series Router Hardware Installation Guide
646
◦ Use the show platform command to determine which SPAs are installed if possible.
◦ Use the show version command to determine this information if possible.
help you troubleshoot problems with the Cisco ASR 1000 Series Router.
IOS Error Message Decoder Tool, and Output Interpreter Tool after logging in at
en/US/support/tsd_most_requested_tools.html.
Troubleshooting Initial Startup Problems
Corrective Action
Check that:
• All power cords are properly connected to the
Cisco ASR 1000 Series Router and at the power
connection end.
• The power switch is in the | ON position.
http://www.cisco.com/
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Troubleshooting
